622 Monitoring Performance jobs in Kenya
Customer Performance Officer
Posted today
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Job Description
We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.
You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. "You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking."
About Us
At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.
This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse group of employees across our markets. You will be reporting to the Customer Performance Manager.
Expertise
We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
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Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
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Remote Telecom Network Operations Analyst - Performance Monitoring
Posted 18 days ago
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Job Description
Our client is seeking a detail-oriented and proactive Remote Telecom Network Operations Analyst to join their expanding team. This role is critical for monitoring, analyzing, and maintaining the performance of our telecommunications network infrastructure. You will be responsible for ensuring network stability, identifying potential issues before they impact service, and contributing to the overall efficiency of network operations. This position is entirely remote, requiring you to work effectively from your home office and collaborate with a distributed team.
Key Responsibilities:
Key Responsibilities:
- Continuously monitor network performance using specialized tools and dashboards.
- Analyze network traffic patterns, identify anomalies, and troubleshoot connectivity issues.
- Respond to network alerts and outages, providing timely resolution and root cause analysis.
- Generate regular performance reports, highlighting key metrics, trends, and potential areas for improvement.
- Collaborate with network engineers to implement corrective actions and optimize network configurations.
- Maintain accurate documentation of network status, incidents, and resolutions.
- Assist in the planning and execution of network maintenance activities.
- Contribute to the development and refinement of operational procedures and best practices.
- Proactively identify opportunities to enhance network reliability and service quality.
- Provide support during peak traffic periods and planned maintenance windows.
- Bachelor's degree in Telecommunications Engineering, Computer Science, IT, or a related field.
- Proven experience in network operations, monitoring, or analysis within a telecommunications environment.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and protocols (e.g., SNMP, TCP/IP).
- Strong understanding of telecommunications network architecture and components.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Effective written and verbal communication skills, adept at conveying technical information.
- Ability to work independently, manage time effectively, and thrive in a remote team setting.
- Experience with ticketing systems for incident management.
- Understanding of network security principles is beneficial.
- Must have a reliable remote workspace and high-speed internet connection.
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Senior Sports Analytics Specialist - Remote Performance Analysis
Posted 13 days ago
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Job Description
Our client, a forward-thinking sports organization, is seeking a highly analytical and insightful Senior Sports Analytics Specialist to join their remote performance analysis team. In this pivotal role, you will leverage data to enhance athletic performance, inform strategic decision-making, and gain a competitive edge. This is a fully remote position, demanding exceptional data interpretation skills and the ability to translate complex findings into actionable insights for coaches and athletes. You will be responsible for collecting, processing, and analyzing vast amounts of sports-specific data, including player statistics, performance metrics, video analysis, and physiological data. Your expertise will be crucial in identifying trends, predicting outcomes, and developing personalized training and game strategies. The ideal candidate will possess a strong background in statistics, data science, or a related quantitative field, coupled with a deep understanding of sports dynamics and performance optimization. Proven experience with data visualization tools and programming languages like Python or R is essential. This remote role requires excellent communication and presentation skills, enabling you to effectively convey sophisticated analytical results to both technical and non-technical audiences. You will contribute significantly to the strategic development and continuous improvement of athletic programs.
Responsibilities:
Responsibilities:
- Collect, clean, and analyze sports performance data from various sources (e.g., statistical databases, video analysis, wearable devices).
- Develop and implement advanced analytical models to assess player and team performance.
- Identify key performance indicators (KPIs) and provide data-driven insights to coaches and athletes.
- Create compelling data visualizations and reports to communicate findings effectively.
- Collaborate with coaching staff to develop personalized training plans and game strategies.
- Research and evaluate new technologies and methodologies for sports analytics.
- Stay up-to-date with the latest trends and innovations in sports science and analytics.
- Contribute to the development of predictive models for player performance and game outcomes.
- Assist in scouting and talent identification processes through data analysis.
- Maintain data integrity and ensure the security of sensitive performance information.
- Master's degree in Sports Science, Data Science, Statistics, Computer Science, or a related quantitative field.
- Minimum of 5 years of experience in sports analytics, performance analysis, or a related role.
- Proven experience in collecting, analyzing, and interpreting sports performance data.
- Strong knowledge of statistical modeling, data mining, and machine learning techniques.
- Proficiency in programming languages such as Python or R, and experience with data visualization tools (e.g., Tableau, Power BI).
- Familiarity with sports-specific data platforms and video analysis software.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong written and verbal communication skills, crucial for effective remote collaboration.
- Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced remote environment.
- A deep passion for sports and a strong understanding of athletic performance principles.
- Experience in (mention a specific sport, e.g., football, basketball, athletics) is highly valued.
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Remote Sports Analytics and Performance Analyst
Posted 18 days ago
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Job Description
Our client is seeking a data-driven and insightful Remote Sports Analytics and Performance Analyst to enhance athletic performance and strategic decision-making. This is a fully remote position, allowing you to contribute to sporting success from anywhere. You will be responsible for collecting, processing, and analyzing large volumes of performance data from various sports disciplines. This includes utilizing statistical techniques and specialized software to identify trends, evaluate player and team performance, and provide actionable insights to coaches and management. The role requires a deep understanding of sports science, statistical modeling, and data visualization. You will work closely with coaching staff to interpret findings, develop game strategies, and monitor training effectiveness. Proficiency in data analysis tools such as Python (with libraries like Pandas, NumPy), R, SQL, and sports-specific analytics platforms is essential. The ideal candidate will possess strong analytical, problem-solving, and communication skills, with the ability to translate complex data into clear, concise recommendations. Experience in sports analytics, performance monitoring, or a related field is required. You will be instrumental in optimizing player development, injury prevention, and tactical execution. This position offers an exciting opportunity to impact the competitive edge of athletes and teams, contributing to achievements originating from the busy hub of Mlolongo, Machakos, KE , but with a far-reaching influence on athletic performance.
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Sports Performance Analyst - Data & Biomechanics
Posted 10 days ago
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Job Description
Our client is seeking a talented and data-driven Sports Performance Analyst with expertise in biomechanics to join their innovative sports science team. This is a fully remote position, allowing top analysts to contribute their skills from anywhere. The ideal candidate will have a strong understanding of sports performance metrics, data analysis techniques, and biomechanical principles. You will be responsible for collecting, analyzing, and interpreting complex performance data from athletes across various sports to identify key trends, strengths, and areas for improvement. This includes utilizing advanced analytics software and tools to provide actionable insights to coaches, athletes, and support staff. Your role will involve working with motion capture systems, wearable sensors, video analysis software, and other technologies to assess athlete movement, technique, and efficiency. Developing customized training programs and strategies based on data-driven insights will be a significant part of your contribution. You will also be involved in injury prevention research and developing methods to optimize athlete recovery and peak performance. Excellent communication skills are essential to present complex findings in a clear and understandable manner to non-technical stakeholders. A passion for sports, a deep understanding of human physiology and biomechanics, and a commitment to evidence-based practice are prerequisites. Experience in a professional sports setting or with elite athletes is highly desirable. If you are a motivated professional with a strong analytical mind, a passion for sports science, and the ability to thrive in a remote, collaborative environment, we encourage you to apply. Your insights will directly contribute to enhancing athletic performance and achieving competitive success. The ability to translate raw data into strategic recommendations is key to this role.
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Sports Performance Analyst - Data Driven
Posted 18 days ago
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Job Description
Our client, a dynamic organization at the forefront of sports innovation, is looking for a talented and passionate Sports Performance Analyst to join their team. This is a fully remote position, offering an exciting opportunity to apply data analytics to enhance athletic performance. You will be responsible for collecting, analyzing, and interpreting performance data from various sports, using advanced statistical methods and visualization tools. Your insights will help coaches and athletes make informed decisions to optimize training strategies, improve game tactics, and prevent injuries. Key responsibilities include developing and maintaining performance databases, creating comprehensive reports, and presenting findings to stakeholders. You will work closely with sports teams and individual athletes, providing tailored analysis and actionable recommendations. A strong understanding of sports science principles and different sporting disciplines is highly desirable. Proficiency in data analysis software (e.g., R, Python, SPSS) and data visualization tools (e.g., Tableau, Power BI) is essential. We are seeking an individual with excellent analytical, critical thinking, and problem-solving skills. Strong communication and presentation abilities are required to effectively convey complex data insights. A bachelor's or master's degree in Sports Science, Statistics, Data Science, or a related field is preferred. This role offers a unique chance to contribute to the success of athletes and teams while enjoying the flexibility of remote work. You will be instrumental in driving data-driven decision-making in the sports industry. If you have a passion for sports and a knack for uncovering meaningful patterns in data, this remote role is an excellent fit for your career aspirations.
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5
Virtual Sports Analytics and Performance Analyst
Posted 10 days ago
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Job Description
Our client is looking for a highly analytical and data-driven Virtual Sports Analytics and Performance Analyst to join their innovative team. This remote position requires a passion for sports combined with advanced statistical modeling and data visualization skills. You will be responsible for collecting, processing, and analyzing vast amounts of sports-related data to identify trends, evaluate player and team performance, and provide actionable insights to coaching staff and management. The ideal candidate will possess a strong understanding of various sports, with a focus on specific disciplines relevant to our client's operations. Proficiency in data analysis tools such as Python, R, SQL, and BI platforms is essential. You will work collaboratively with remote teams to develop performance metrics, create comprehensive reports, and present findings in a clear and compelling manner. This role demands excellent critical thinking, a meticulous approach to data integrity, and the ability to communicate complex information effectively across different platforms. Responsibilities include developing predictive models, scouting analysis, injury prevention strategies based on data, and optimizing game strategies. You will stay abreast of the latest advancements in sports analytics and technology to ensure our client remains at the forefront of performance optimization. This is a fully remote role, offering the flexibility to contribute your expertise from anywhere. While the administrative hub might be considered in the vicinity of Embu, Embu, KE , the position is entirely remote. This is an exciting opportunity for a data enthusiast to make a significant impact on sports performance and strategy through remote analysis and insights.
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Sports Analytics Specialist
Posted 18 days ago
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Job Description
Our client, a cutting-edge sports analytics firm, is looking for a talented and passionate Sports Analytics Specialist to join their fully remote team. This is an exciting opportunity for an individual with a strong aptitude for data analysis, statistical modeling, and a deep understanding of sports. As a Sports Analytics Specialist, you will be responsible for collecting, cleaning, and analyzing vast datasets related to athletic performance, game statistics, and player behavior across various sports. Your insights will be critical in informing strategic decisions for athletes, teams, and sports organizations, aiming to optimize performance, identify talent, and enhance game strategies. You will develop predictive models, create visualizations, and present complex findings in a clear and understandable manner to both technical and non-technical stakeholders. The ideal candidate will possess a robust background in statistics, mathematics, computer science, or a related quantitative field, coupled with a genuine passion for sports. Proficiency in data analysis tools and programming languages such as Python, R, or SQL is essential. You should be adept at translating raw data into actionable recommendations and possess excellent communication skills to articulate your findings effectively. This remote role requires a self-starter with a proactive approach to problem-solving and a commitment to staying ahead of the curve in the evolving field of sports analytics. If you are driven by data, love sports, and are looking for a challenging and rewarding remote career, this position is perfect for you.
Responsibilities:
Responsibilities:
- Collect, clean, and process large sports-related datasets.
- Develop and apply statistical models to analyze player and team performance.
- Create predictive models for game outcomes, player development, and strategic planning.
- Visualize data and present findings through reports, dashboards, and presentations.
- Collaborate with coaches, athletes, and management to provide data-driven insights.
- Identify trends and patterns in sports data to inform decision-making.
- Stay updated on the latest advancements in sports analytics techniques and technologies.
- Ensure data integrity and accuracy throughout the analysis process.
- Contribute to the development of new analytical tools and methodologies.
- Communicate complex analytical concepts to diverse audiences.
- Bachelor's degree in Statistics, Mathematics, Computer Science, Data Science, or a related quantitative field. A Master's degree is preferred.
- Minimum of 3 years of experience in data analysis, statistical modeling, or a similar role, preferably within the sports industry.
- Proficiency in programming languages such as Python or R.
- Strong knowledge of SQL and database management.
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Solid understanding of statistical concepts and machine learning techniques.
- Deep knowledge and passion for one or more sports.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and presentation abilities.
- Ability to work independently and manage projects in a remote environment.
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7
Remote Sports Performance Analyst - Data Driven Insights
Posted 10 days ago
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Job Description
Our client, a progressive organization at the intersection of sports and technology, is looking for a highly analytical Sports Performance Analyst to join their remote team. This role is critical for enhancing athletic performance through data-driven insights. You will be responsible for collecting, analyzing, and interpreting complex performance data to provide actionable recommendations for athletes and coaching staff, all within a fully remote work structure.
Responsibilities:
Qualifications:
This fully remote opportunity is perfect for an individual who is passionate about sports and possesses exceptional analytical capabilities. You will have the chance to make a significant impact on athletic success by providing the insights that drive elite performance, all while enjoying the flexibility of working from home.
Responsibilities:
- Collect and manage performance data from various sources, including GPS tracking devices, video analysis, physiological sensors, and competition statistics.
- Utilize advanced statistical techniques and data visualization tools to identify trends, patterns, and key performance indicators (KPIs).
- Analyze athlete and team performance during training sessions and competitions to identify strengths and areas for improvement.
- Develop comprehensive performance reports and presentations for coaches, athletes, and management.
- Collaborate closely with coaching staff to translate data insights into effective training programs and strategic game plans.
- Monitor athlete workload and recovery to prevent injuries and optimize performance.
- Stay abreast of the latest advancements in sports science, performance analysis technology, and research methodologies.
- Implement and manage performance tracking software and databases.
- Provide objective feedback on individual player and team tactics.
- Contribute to the development of innovative performance monitoring tools and strategies.
- Maintain confidentiality of sensitive performance data.
Qualifications:
- Bachelor's or Master's degree in Sports Science, Kinesiology, Data Science, Statistics, or a related field.
- Proven experience as a Sports Performance Analyst or in a similar data-focused role within a sports context.
- Proficiency with performance analysis software (e.g., Hudl, Sportscode, Dartfish) and data visualization tools (e.g., Tableau, Power BI).
- Strong understanding of statistical modeling, data mining, and research methodologies.
- Knowledge of biomechanics, physiology, and training principles relevant to athletic performance.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional ability to communicate complex data clearly and concisely to diverse audiences, both verbally and in writing.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- Passion for sports and a deep understanding of athletic performance principles.
- Experience with scripting languages like Python for data analysis is a significant advantage.
This fully remote opportunity is perfect for an individual who is passionate about sports and possesses exceptional analytical capabilities. You will have the chance to make a significant impact on athletic success by providing the insights that drive elite performance, all while enjoying the flexibility of working from home.
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8
Senior Sports Analytics & Performance Analyst (Remote)
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Sports Analytics & Performance Analyst to join our dynamic team. This is a fully remote position, providing the opportunity to contribute to athletic success through insightful data analysis and strategic performance evaluation. You will be responsible for collecting, analyzing, and interpreting vast amounts of performance data to provide actionable insights for coaches, athletes, and management. The ideal candidate possesses a strong quantitative background, a passion for sports, and the ability to translate complex data into clear, concise recommendations that drive strategic decision-making and enhance athlete development.
Responsibilities:
The ideal candidate will have a Master's degree in Sports Science, Statistics, Data Science, or a related quantitative field, along with significant experience in sports performance analysis. Proficiency in programming languages (e.g., Python, R) and data visualization tools (e.g., Tableau, Power BI) is essential. Strong analytical, critical thinking, and problem-solving skills are required. Excellent communication and presentation skills are necessary to convey complex information effectively. As a remote role, exceptional self-discipline, time management, and the ability to work independently are paramount. Join our client and help shape the future of sports performance.
Responsibilities:
- Collect, clean, and analyze performance data from various sources (e.g., GPS tracking, video analysis, physiological sensors).
- Develop and implement advanced statistical models and machine learning techniques to identify trends, predict outcomes, and evaluate player/team performance.
- Create comprehensive reports and visualizations to communicate key findings and insights to coaches and stakeholders.
- Provide data-driven recommendations for training programs, tactical strategies, and athlete development plans.
- Collaborate with coaching staff to set performance benchmarks and monitor progress towards goals.
- Identify and evaluate new technologies and methodologies for sports performance analysis.
- Stay current with the latest research and trends in sports science, analytics, and performance optimization.
- Develop and maintain databases and analytical tools to support ongoing research and reporting.
- Mentor junior analysts and contribute to the growth of the analytics department.
- Ensure the integrity and accuracy of all data collected and analyzed.
- Present findings and insights effectively to diverse audiences, including non-technical stakeholders.
The ideal candidate will have a Master's degree in Sports Science, Statistics, Data Science, or a related quantitative field, along with significant experience in sports performance analysis. Proficiency in programming languages (e.g., Python, R) and data visualization tools (e.g., Tableau, Power BI) is essential. Strong analytical, critical thinking, and problem-solving skills are required. Excellent communication and presentation skills are necessary to convey complex information effectively. As a remote role, exceptional self-discipline, time management, and the ability to work independently are paramount. Join our client and help shape the future of sports performance.
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