643 Ministry Of Health jobs in Nairobi

*Responsibilities*

• Lead local research on people's well-being and ensure that employee engagement measures are well organized.

• Develop and optimize strategies on health-related issues, such as measurability of health & wellbeing (key performance indicators), mental health or organizational resilience.

• Report on mental health and resilience topics at regular business meetings.

*Requirements*

• 3 - 5 years of work experience in Operations or EAP (Employee Assistance Programme/Employee Wellness programme) with a focus on health and well-being.

• Degree in Psychology, Occupational Health or a comparable field of study.

• Experience in the BPO (Business Process Outsourcing) industry and in project management is desirable.

About Us:

Penda Health is an award-winning company that delivers high-quality, trustworthy healthcare. Our vision is for everyone in Africa to have healthcare they can trust. Today our team of 450+ employees operates 16 Medical Centres around Nairobi and Kiambu Counties. Over the next two years, we are looking to build and run a profitable chain that focuses on; the delivery of tech-enabled, high-quality healthcare, a sustainable expansion of our network that ensures the sustainability and stability of the company.

Role Summary:

The Clinical Coordinator at Penda Health Plays a key role in ensuring an exceptional patient experience through effective patient interaction, streamlined communication, and meticulous documentation and billing practices. From warmly welcoming patients to proactively addressing concerns and managing inquiries, this role plays a vital part in optimizing the front desk activities for increased workflow efficiency.

Responsibilities:

Patient Interaction

• Welcome & greet patients warmly to create a friendly environment and great patient experience
• Address patient complaints promptly, escalating issues to Branch Manager when necessary for timely resolution
• Manage wait times efficiently by keeping patients informed about their queue status. Proactively address issues causing delays, such as emergencies or system failures
• Manage inquiries & provide clear and accurate information about services, products, and pricing
• Ensure effective communication with other departments (Nursing, Laboratory, Medical Providers, Pharmacy Technicians, etc.) regarding patient visits while maintaining confidentiality

Communication and Administrative Efficiency:

• Professionally manage incoming calls, ensuring quick issue resolution and accurate information
• Receive external communication, alert Branch Managers, and manage inquiries and escalations received at the reception. This includes interactions with partners like Insurance, Corporates, county & government officials, etc
• Organize front desk activities to optimize workflow efficiency, including desk arrangements and handover processes for increased productivity

Documentation and Billing

• Manage various payment methods (Cash, Insurance, NHIF, Corporate partners), consulting or escalating when necessary
• Ensure adherence to medical billing and insurance protocols, maintaining compliance with guidelines, EMR procedures, and partnerships
• Handle registration, documentation, billing, and credit processes, including accurate submission of insurance claims, patient enrollment, and redemption on the Penda Points Program

Training and Company Adherence:

• Participate in scheduled physical, virtual & Talent LMS training sessions, within the stipulated timelines
• Demonstrate continuous understanding and adherence to company policies, especially those associated with Penda in general and the CC function
• Uphold Penda's culture, playing the expected role within the CC team and the entire medical centre team

Key requirements and attributes

• Diploma and above in Front Office Administration, Business Administration, Health Records, or an equivalent qualification
• Basic computer skills and good typing skills
• Fluent in Swahili and English, with great communication skill
• At Least one(1) year of experience in a customer-facing setup with exceptional Customer service skills
• Attention to detail with the ability to multitask
• Great Organizational skills
• Self-motivated and a great team player with a drive for results and enjoys being part of a team
• Experience in Health Records Management is an added advantage

Application Process:

If you are excited and meet the above qualifications, please apply.
Applications will be reviewed on a rolling basis.
Kindly note that due to the high volume of applications we receive, only candidates who are shortlisted will be contacted.

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• Collaborate with clients to conceptualize and plan catering solutions for virtual events.
• Source and vet local catering vendors in various geographical areas to ensure quality and reliability.
• Develop customized menus that cater to diverse dietary needs and preferences (e.g., vegetarian, vegan, gluten-free, allergies).
• Manage event budgets, ensuring cost-effectiveness without compromising quality.
• Oversee the entire logistical process, including ordering, packaging, and timely delivery of food and beverages to individual attendees' locations.
• Troubleshoot and resolve any issues related to catering, deliveries, or client satisfaction during the event.
• Maintain strong relationships with vendors and clients, fostering repeat business.
• Utilize event management software and communication tools to manage multiple projects simultaneously.
• Provide post-event feedback and reports to clients and internal teams.
• Stay abreast of industry trends in virtual event catering and food delivery services.
• Develop creative solutions to enhance the virtual dining experience.
• Ensure compliance with all relevant food safety and handling regulations.

• Proven experience in event planning, catering management, or a related hospitality role, preferably with a focus on remote or distributed teams.
• Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in using event management software and standard office applications.
• Ability to work independently and collaboratively in a remote setting.
• A keen eye for detail and a commitment to delivering high-quality service.
• Knowledge of various cuisines and dietary requirements is a significant advantage.
• Bachelor's degree in Hospitality Management, Event Management, or a related field is preferred.

• Design and deliver a variety of virtual fitness classes and activity challenges.
• Develop and curate engaging wellness content for online platforms.
• Organize and facilitate online workshops and webinars on health-related topics.
• Collaborate with external wellness providers to offer specialized programs.
• Promote health and wellness initiatives through various communication channels.
• Track program participation, gather feedback, and report on key performance indicators.
• Stay current with industry trends in fitness, wellness, and remote employee engagement.
• Foster a positive and supportive online community around health and well-being.
• Manage the wellness budget and vendor relationships.
• Provide personalized guidance and support to employees seeking to improve their health.

• Bachelor's degree in Kinesiology, Health Promotion, Public Health, or a related field.
• Minimum of 4 years of experience in fitness instruction, wellness program management, or a similar role.
• Certification from a recognized fitness or wellness organization (e.g., ACE, NASM, Wellcoaches).
• Proven experience in developing and delivering online fitness and wellness programs.
• Proficiency with virtual meeting platforms (Zoom, Teams) and digital content creation tools.
• Excellent communication, presentation, and motivational skills.
• Strong understanding of various fitness disciplines and holistic wellness principles.
• Ability to work independently and manage multiple projects in a remote setting.
• Demonstrated passion for health and well-being.

• Design, develop, and implement comprehensive remote wellness programs covering physical, mental, and emotional health.
• Coordinate and promote virtual wellness events, workshops, and challenges.
• Manage and curate content for wellness newsletters, blogs, and social media channels.
• Source, vet, and manage relationships with external wellness vendors and service providers.
• Track program participation, collect feedback, and analyze data to measure program effectiveness and ROI.
• Develop and manage the wellness program budget.
• Collaborate with HR and internal communications to promote wellness initiatives and engage employees.
• Stay informed about current trends and best practices in corporate wellness.
• Provide support and resources to employees seeking to improve their well-being.
• Ensure accessibility and inclusivity of all wellness programs for a diverse workforce.
• Organize and manage virtual health screenings and assessments.
• Communicate program updates and successes to leadership.

• Bachelor's degree in Health Promotion, Public Health, Kinesiology, Psychology, or a related field.
• Minimum of 4 years of experience in wellness program coordination or management.
• Demonstrated experience in designing and implementing remote wellness initiatives.
• Strong knowledge of health and wellness principles, behavioral change theories, and evidence-based practices.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage a remote audience.
• Proficiency in virtual event planning and management tools.
• Experience with data analysis and reporting on program outcomes.
• Creative thinking and ability to develop engaging wellness content.
• Strong organizational and project management skills.
• Ability to work independently and collaboratively in a remote team setting.
• Certifications in health coaching, fitness instruction, or related fields are a plus.

• Plan, coordinate, and execute a wide range of events, including corporate functions, private parties, and special occasions, ensuring all logistical and catering needs are met.
• Develop customized menus in collaboration with chefs and clients, considering dietary restrictions, preferences, and budgetary constraints.
• Source, negotiate with, and manage relationships with external vendors, including venues, decorators, entertainment, and rental suppliers.
• Create detailed event timelines, run sheets, and floor plans to ensure smooth execution.
• Manage event budgets effectively, track expenses, and ensure profitability.
• Coordinate all aspects of catering services, including staffing, food preparation, presentation, and service delivery.
• Conduct pre-event site inspections (virtually or arranged through local contacts) and client walkthroughs.
• Oversee the setup and breakdown of events, ensuring adherence to timelines and quality standards.
• Handle client inquiries, provide exceptional customer service, and build strong client relationships.
• Conduct post-event analysis, gathering feedback and identifying areas for improvement.
• Stay updated on current catering trends, event technologies, and industry best practices.
• Collaborate effectively with internal teams (e.g., marketing, sales) and external partners in a remote setting.
• Ensure compliance with health, safety, and hygiene regulations for all catering operations.

• Diploma or Degree in Hospitality Management, Event Management, Culinary Arts, or a related field.
• Minimum of 5 years of experience in event planning and catering management, with a strong portfolio of successful events.
• Proven experience in menu planning and development, with knowledge of various cuisines and dietary needs.
• Exceptional organizational, time management, and multitasking skills.
• Strong negotiation and vendor management abilities.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in event management software and standard office suites.
• Ability to work independently, manage priorities, and thrive in a fast-paced, remote environment.
• Creativity and a keen eye for detail in event design and presentation.
• Experience in managing budgets and financial reporting for events.
• A proactive approach to problem-solving and crisis management.

• Develop and execute comprehensive virtual wellness programs tailored to employee needs, focusing on physical, mental, and emotional well-being.
• Create engaging wellness content, including articles, videos, webinars, and interactive challenges.
• Coordinate and facilitate virtual workshops, fitness classes, meditation sessions, and other well-being activities.
• Manage program calendars, participant registration, and communication channels for all wellness initiatives.
• Collaborate with external wellness providers and subject matter experts to deliver specialized content and services.
• Track program participation, gather feedback, and analyze data to assess effectiveness and identify areas for enhancement.
• Promote wellness programs across the organization, encouraging employee engagement and participation.
• Stay abreast of current trends and best practices in corporate wellness and mental health.
• Manage program budgets, ensuring cost-effective delivery of services.
• Maintain a positive and supportive virtual environment that encourages healthy lifestyle choices.
• Ensure compliance with any relevant health and privacy regulations.
• Support individual employees with personalized wellness resources and guidance as needed.

• Proven experience in coordinating or managing wellness programs, preferably with a focus on remote or virtual delivery.
• Strong knowledge of health promotion, fitness, nutrition, mental health, and stress management principles.
• Excellent project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Exceptional written and verbal communication skills, with experience in content creation.
• Proficiency in virtual collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and wellness platforms.
• A degree in Health Sciences, Psychology, Kinesiology, Public Health, or a related field.
• Certification as a wellness coach, fitness instructor, or in a related area is highly desirable.
• Ability to work independently, demonstrate initiative, and thrive in a remote work setting.
• Strong interpersonal skills, with the ability to build rapport and motivate others virtually.
• Experience in data analysis and reporting on program outcomes.
• A genuine passion for promoting well-being and creating a positive impact.