70 Leadership Teams jobs in Kenya

Main purpose of the role

The Chief of Staff, Partnerships and Strategic Communications, Africa is a senior leadership role that plays a pivotal part in advancing CIFF's mission across the continent. Reporting directly to the Executive Director - Africa, the role serves as a trusted advisor, strategic operator, and driver of cross-cutting initiatives that amplify CIFF's impact.

As Chief of Staff, the role will primarily provide strategic and operational support to the Executive Director and the Africa Team for effective and smooth business operations, participating in and managing important cross-functional or special projects and tasks whilst acting as a confidante and advisor to the ED. The role will be expected to navigate through ambiguity, simplify complex matters and advise the ED on those while having a strategic lens in supporting the Africa team. The individual will play a key role in driving the execution of the Africa strategy.

As Director, Partnerships and Strategic Communications, the position shapes and leads CIFF Africa's engagement with philanthropic, governmental, regional, and multilateral partners to unlock high-value collaborations. The role strengthens CIFF Africa's visibility, influence, and thought leadership through compelling strategic communications and advocacy. It also manages a small portfolio of cross-cutting initiatives that span multiple priority areas, ensuring they are delivered with impact and aligned with CIFF's overarching goals.

Overall, this is a uniquely strategic and integrative role, combining executive leadership support with external partnership development and external communications. It demands exceptional judgment, political acumen, and the ability to navigate complexity, influence at the highest levels, and advance CIFF's mission across Africa.

Role's responsibilities

Providing direct support to the Executive Director (ED)

• Prioritise the ED's responsibilities with a regional strategic lens to ensure that the ED is effective in her leadership of the Africa Team.
• Prioritise, manage and steer the flow of information and insights into the ED.
• Manage the flow of information through the ED's office in preparation for CIFF's key governance meetings including Board meetings, as required.
• As a member of ED Office, provide up-to-date, professional advice to the ED and Africa Directors, to support the development of strategies, policies and initiatives drawing on their in-depth knowledge of the ED's priorities.
• Act as a sounding board to the Africa Team and solve problems where possible to protect ED's time. Use judgement to devise, recommend and apply new solutions
• Working with HR and sector teams to prepare and review internal and external communications including team takeovers, presentations, reports and updates as needed.

Strategy & Business Operations

• Develop a plan to grow and manage CIFF's investments and strategy across key issues that cut across various priority areas, initially focusing on access to social security.
• Drive the organization's external risk management projects and initiatives. Ensure specific risk incidents are promptly identified and managed as per protocols while ensuring relevant flow of information to right stakeholders
• Work with Deputy ED and Lead strategic planning for the Africa team, including business plan development, preparation of board materials, and management of high-level reports and presentations.
• Drive operational excellence by managing key processes like Portfolio Investment Committee (PIC), optimizing internal workflows, and ensuring compliance with deadlines and organizational standards across all Africa operations.
• Serve as primary liaison within the Africa team and globally, coordinating cross-functional projects, facilitating information flow, and acting as secretariat for Africa Directors' meetings to ensure aligned decision-making and execution.

Programme development, delivery and performance

• Work with the Deputy ED in overseeing both the development of successful investment proposals and the implementation of high impact programmes by team reports, ensuring the quality, and strategic alignment of their work to Foundation priorities and objectives.

• Co-create Africa team proposals to ensure co-funding considerations are effectively designed in line with the wider strategic approach.

• Support the Deputy ED and team in the conducting of regular reviews of investment proposals under development and programmes in delivery, to monitor compliance with agreed due diligence and risk management protocols, ensuring the interests and reputation of the Foundation are appropriately and proportionately protected.  Intervene to take corrective action where necessary.

Philanthropic Partners & Stakeholder management

• Drive effective stakeholder management by leveraging intelligence on key co-funding partners, ensuring timely flow of insights and information across the Africa team.
• Proactively identify opportunities for external engagement in line with philanthropic and partnership development objectives.
• Build and maintain strong external networks with experts and strategic partnerships leads in other foundations, funders networks, and new donor development organisationsto expand CIFF's influence and reach.
• Provide strategic guidance and support other directors, the ED and other directors in managing deepening high-value relationships.
• Act as a thought leader in institutionalising best practices for partnership development within the Africa team, contributing to organisational learning and capability.
• Shape and advance organisation-wide co-funding priorities, aligning efforts with CIFF's global objectives.
• Identify, cultivate, and sustain relationships with key funders to unlock resources and scale CIFF's impact.
• Coordinate and facilitate CIFF's participation in funder collaboratives, ensuring strong positioning and measurable outcomes.
• Engage with priority governments and regional bodies (e.g., African Union, AUDA-NEPAD, WHO AFRO) in partnership with pillar leads and sector directors to strengthen collective impact.
• Promote and develop co-funding partnerships that enable mission delivery at scale, while monitoring policy and regulatory shifts that may influence philanthropic engagement.

Strategic Communications, Internal Engagement & Profile-Building

• Shape and deliver integrated communications strategies that strengthen CIFF Africa's visibility, reputation, and influence, aligned with partnership, advocacy, and fundraising priorities.
• Prepare high-quality speeches, presentations, talking points, and briefings for leadership to support engagement with funders, governments, and key partners.
• Produce strategic content for internal and external reports, governance updates, and digital platforms, ensuring clarity, consistency, and alignment with CIFF's brand.
• Contribute to sector thought leadership by developing PR, marketing, and advocacy materials, and by advising teams and partners on effective co-funding and positioning strategies.
• Lead digital and media engagement, including social media strategy, monitoring impact, and maintaining strong media relationships to amplify CIFF's voice

Crisis Communications & Reputation Management

• Design and implement a crisis communication plan for reputational challenges.
• Monitor emerging issues and proactively prepare key messaging.
• Manage contractors supporting crisis and reputation efforts

Skills & Experience

• Extensive experience in partnership development and strategic communications within Africa.

• Strong background in executive support, project management, and stakeholder engagement.

• Strong administrative experience, working for senior executives in a busy and complex environment; good experience as a scheduler or manager of executive time.
• Proven ability to manage crises and deliver high-impact communication strategies.
• Confidential and discreet with experience operating in roles that have confidentiality at their core.
• A self-starter, with resilience, pace, and interpersonal flexibility
• An innovative thinker with a pragmatic and solution-oriented mindset
• Strong influencing and collaboration skills with excellent attention to detail
• Capacity to work in a range of cultural and socio-economic contexts, adapting style and approach appropriately and in a culturally sensitive manner to maximise effectiveness
• Professional, sound independent judgement, strong organisational and project management skills and the ability to be flexible as priorities and needs change.
• Approaches situations strategically, methodically and with a high degree of rigour.
• Numerate, with a good understanding of budget processes

CIFF operates a hybrid work policy across all locations, which means employees work in the office and some of the time from home. We are happy to provide more information on this as part of the recruitment process.

Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to, the following.

• Annual leave - 25 days per annum. Increasing by 1 day after each year of service to a maximum of 30 days.
• Bonus - CIFF currently operates a discretionary bonus scheme.
• Training allowance
• Wellbeing allowance
• Life insurance
• Medical insurance

Please note that this position is offered on a fixed-term basis for one year.

Please submit your application on or before Monday, 29 September 2025. CIFF reserves the right to close the job advert early if we receive a high number of suitable applications.

Main purpose of the role

The Chief of Staff, Partnerships and Strategic Communications, Africa is a senior leadership role that plays a pivotal part in advancing CIFF's mission across the continent. Reporting directly to the Executive Director - Africa, the role serves as a trusted advisor, strategic operator, and driver of cross-cutting initiatives that amplify CIFF's impact.

As Chief of Staff, the role will primarily provide strategic and operational support to the Executive Director and the Africa Team for effective and smooth business operations, participating in and managing important cross-functional or special projects and tasks whilst acting as a confidante and advisor to the ED. The role will be expected to navigate through ambiguity, simplify complex matters and advise the ED on those while having a strategic lens in supporting the Africa team. The individual will play a key role in driving the execution of the Africa strategy.

As Director, Partnerships and Strategic Communications, the position shapes and leads CIFF Africa's engagement with philanthropic, governmental, regional, and multilateral partners to unlock high-value collaborations. The role strengthens CIFF Africa's visibility, influence, and thought leadership through compelling strategic communications and advocacy. It also manages a small portfolio of cross-cutting initiatives that span multiple priority areas, ensuring they are delivered with impact and aligned with CIFF's overarching goals.

Overall, this is a uniquely strategic and integrative role, combining executive leadership support with external partnership development and external communications. It demands exceptional judgment, political acumen, and the ability to navigate complexity, influence at the highest levels, and advance CIFF's mission across Africa.

Role's responsibilities

Providing direct support to the Executive Director (ED)

• Prioritise the ED's responsibilities with a regional strategic lens to ensure that the ED is effective in her leadership of the Africa Team.
• Prioritise, manage and steer the flow of information and insights into the ED.
• Manage the flow of information through the ED's office in preparation for CIFF's key governance meetings including Board meetings, as required.
• As a member of ED Office, provide up-to-date, professional advice to the ED and Africa Directors, to support the development of strategies, policies and initiatives drawing on their in-depth knowledge of the ED's priorities.
• Act as a sounding board to the Africa Team and solve problems where possible to protect ED's time. Use judgement to devise, recommend and apply new solutions
• Working with HR and sector teams to prepare and review internal and external communications including team takeovers, presentations, reports and updates as needed.

Strategy & Business Operations

• Develop a plan to grow and manage CIFF's investments and strategy across key issues that cut across various priority areas, initially focusing on access to social security.
• Drive the organization's external risk management projects and initiatives. Ensure specific risk incidents are promptly identified and managed as per protocols while ensuring relevant flow of information to right stakeholders
• Work with Deputy ED and Lead strategic planning for the Africa team, including business plan development, preparation of board materials, and management of high-level reports and presentations.
• Drive operational excellence by managing key processes like Portfolio Investment Committee (PIC), optimizing internal workflows, and ensuring compliance with deadlines and organizational standards across all Africa operations.
• Serve as primary liaison within the Africa team and globally, coordinating cross-functional projects, facilitating information flow, and acting as secretariat for Africa Directors' meetings to ensure aligned decision-making and execution.

Strategy & Business Operations

• Develop a plan to grow and manage CIFF's investments and strategy across key issues that cut across various priority areas, initially focusing on access to social security.
• Drive the organization's external risk management projects and initiatives. Ensure specific risk incidents are promptly identified and managed as per protocols while ensuring relevant flow of information to right stakeholders
• Work with Deputy ED and Lead strategic planning for the Africa team, including business plan development, preparation of board materials, and management of high-level reports and presentations.
• Drive operational excellence by managing key processes like Portfolio Investment Committee (PIC), optimizing internal workflows, and ensuring compliance with deadlines and organizational standards across all Africa operations.
• Serve as primary liaison within the Africa team and globally, coordinating cross-functional projects, facilitating information flow, and acting as secretariat for Africa Directors' meetings to ensure aligned decision-making and execution.

Programme development, delivery and performance

• Work with the Deputy ED in overseeing both the development of successful investment proposals and the implementation of high impact programmes by team reports, ensuring the quality, and strategic alignment of their work to Foundation priorities and objectives.

• Co-create Africa team proposals to ensure co-funding considerations are effectively designed in line with the wider strategic approach.

• Support the Deputy ED and team in the conducting of regular reviews of investment proposals under development and programmes in delivery, to monitor compliance with agreed due diligence and risk management protocols, ensuring the interests and reputation of the Foundation are appropriately and proportionately protected.  Intervene to take corrective action where necessary.

Philanthropic Partners & Stakeholder management

• Drive effective stakeholder management by leveraging intelligence on key co-funding partners, ensuring timely flow of insights and information across the Africa team.
• Proactively identify opportunities for external engagement in line with philanthropic and partnership development objectives.
• Build and maintain strong external networks with experts and strategic partnerships leads in other foundations, funders networks, and new donor development organisationsto expand CIFF's influence and reach.
• Provide strategic guidance and support other directors, the ED and other directors in managing deepening high-value relationships.
• Act as a thought leader in institutionalising best practices for partnership development within the Africa team, contributing to organisational learning and capability.
• Shape and advance organisation-wide co-funding priorities, aligning efforts with CIFF's global objectives.
• Identify, cultivate, and sustain relationships with key funders to unlock resources and scale CIFF's impact.
• Coordinate and facilitate CIFF's participation in funder collaboratives, ensuring strong positioning and measurable outcomes.
• Engage with priority governments and regional bodies (e.g., African Union, AUDA-NEPAD, WHO AFRO) in partnership with pillar leads and sector directors to strengthen collective impact.
• Promote and develop co-funding partnerships that enable mission delivery at scale, while monitoring policy and regulatory shifts that may influence philanthropic engagement.

Strategic Communications, Internal Engagement & Profile-Building

• Shape and deliver integrated communications strategies that strengthen CIFF Africa's visibility, reputation, and influence, aligned with partnership, advocacy, and fundraising priorities.
• Prepare high-quality speeches, presentations, talking points, and briefings for leadership to support engagement with funders, governments, and key partners.
• Produce strategic content for internal and external reports, governance updates, and digital platforms, ensuring clarity, consistency, and alignment with CIFF's brand.
• Contribute to sector thought leadership by developing PR, marketing, and advocacy materials, and by advising teams and partners on effective co-funding and positioning strategies.
• Lead digital and media engagement, including social media strategy, monitoring impact, and maintaining strong media relationships to amplify CIFF's voice

Crisis Communications & Reputation Management

• Design and implement a crisis communication plan for reputational challenges.
• Monitor emerging issues and proactively prepare key messaging.
• Manage contractors supporting crisis and reputation efforts

Skills & Experience

• Extensive experience in partnership development and strategic communications within Africa.

• Strong background in executive support, project management, and stakeholder engagement.

• Strong administrative experience, working for senior executives in a busy and complex environment; good experience as a scheduler or manager of executive time.
• Proven ability to manage crises and deliver high-impact communication strategies.
• Confidential and discreet with experience operating in roles that have confidentiality at their core.
• A self-starter, with resilience, pace, and interpersonal flexibility
• An innovative thinker with a pragmatic and solution-oriented mindset
• Strong influencing and collaboration skills with excellent attention to detail
• Capacity to work in a range of cultural and socio-economic contexts, adapting style and approach appropriately and in a culturally sensitive manner to maximise effectiveness
• Professional, sound independent judgement, strong organisational and project management skills and the ability to be flexible as priorities and needs change.
• Approaches situations strategically, methodically and with a high degree of rigour.
• Numerate, with a good understanding of budget processes

CIFF operates a hybrid work policy across all locations, which means employees work in the office and some of the time from home. We are happy to provide more information on this as part of the recruitment process.

Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to, the following.

• Annual leave - 25 days per annum. Increasing by 1 day after each year of service to a maximum of 30 days.
• Bonus - CIFF currently operates a discretionary bonus scheme.
• Training allowance
• Wellbeing allowance
• Life insurance
• Medical insurance

Please note that this position is offered on a fixed-term basis for one year.

Please submit your application on or before Monday, 29 September 2025. CIFF reserves the right to close the job advert early if we receive a high number of suitable applications.

Main purpose of the role
The Chief of Staff, Partnerships and Strategic Communications, Africa is a senior leadership role that plays a pivotal part in advancing CIFF's mission across the continent. Reporting directly to the Executive Director - Africa, the role serves as a trusted advisor, strategic operator, and driver of cross-cutting initiatives that amplify CIFF's impact.

As Chief of Staff, the role will primarily provide strategic and operational support to the Executive Director and the Africa Team for effective and smooth business operations, participating in and managing important cross-functional or special projects and tasks whilst acting as a confidante and advisor to the ED. The role will be expected to navigate through ambiguity, simplify complex matters and advise the ED on those while having a strategic lens in supporting the Africa team. The individual will play a key role in driving the execution of the Africa strategy.

As Director, Partnerships and Strategic Communications, the position shapes and leads CIFF Africa's engagement with philanthropic, governmental, regional, and multilateral partners to unlock high-value collaborations. The role strengthens CIFF Africa's visibility, influence, and thought leadership through compelling strategic communications and advocacy. It also manages a small portfolio of cross-cutting initiatives that span multiple priority areas, ensuring they are delivered with impact and aligned with CIFF's overarching goals.

Overall, this is a uniquely strategic and integrative role, combining executive leadership support with external partnership development and external communications. It demands exceptional judgment, political acumen, and the ability to navigate complexity, influence at the highest levels, and advance CIFF's mission across Africa.

Role's Responsibilities
Providing direct support to the Executive Director (ED)

• Prioritise the ED's responsibilities with a regional strategic lens to ensure that the ED is effective in her leadership of the Africa Team.
• Prioritise, manage and steer the flow of information and insights into the ED.
• Manage the flow of information through the ED's office in preparation for CIFF's key governance meetings including Board meetings, as required.
• As a member of ED Office, provide up-to-date, professional advice to the ED and Africa Directors, to support the development of strategies, policies and initiatives drawing on their in-depth knowledge of the ED's priorities.
• Act as a sounding board to the Africa Team and solve problems where possible to protect ED's time. Use judgement to devise, recommend and apply new solutions
• Working with HR and sector teams to prepare and review internal and external communications including team takeovers, presentations, reports and updates as needed.

Strategy & Business Operations

• Develop a plan to grow and manage CIFF's investments and strategy across key issues that cut across various priority areas, initially focusing on access to social security
• Drive the organization's external risk management projects and initiatives. Ensure specific risk incidents are promptly identified and managed as per protocols while ensuring relevant flow of information to right stakeholders
• Work with Deputy ED and Lead strategic planning for the Africa team, including business plan development, preparation of board materials, and management of high-level reports and presentations
• Drive operational excellence by managing key processes like Portfolio Investment Committee (PIC), optimizing internal workflows, and ensuring compliance with deadlines and organizational standards across all Africa operations
• Serve as primary liaison within the Africa team and globally, coordinating cross-functional projects, facilitating information flow, and acting as secretariat for Africa Directors' meetings to ensure aligned decision-making and execution

Strategy & Business Operations

• Develop a plan to grow and manage CIFF's investments and strategy across key issues that cut across various priority areas, initially focusing on access to social security
• Drive the organization's external risk management projects and initiatives. Ensure specific risk incidents are promptly identified and managed as per protocols while ensuring relevant flow of information to right stakeholders
• Work with Deputy ED and Lead strategic planning for the Africa team, including business plan development, preparation of board materials, and management of high-level reports and presentations
• Drive operational excellence by managing key processes like Portfolio Investment Committee (PIC), optimizing internal workflows, and ensuring compliance with deadlines and organizational standards across all Africa operations
• Serve as primary liaison within the Africa team and globally, coordinating cross-functional projects, facilitating information flow, and acting as secretariat for Africa Directors' meetings to ensure aligned decision-making and execution.

Programme development, delivery and performance

• Work with the Deputy ED in overseeing both the development of successful investment proposals and the implementation of high impact programmes by team reports, ensuring the quality, and strategic alignment of their work to Foundation priorities and objectives.
• Co-create Africa team proposals to ensure co-funding considerations are effectively designed in line with the wider strategic approach
• Support the Deputy ED and team in the conducting of regular reviews of investment proposals under development and programmes in delivery, to monitor compliance with agreed due diligence and risk management protocols, ensuring the interests and reputation of the Foundation are appropriately and proportionately protected. Intervene to take corrective action where necessary

Philanthropic Partners & Stakeholder management

• Drive effective stakeholder management by leveraging intelligence on key co-funding partners, ensuring timely flow of insights and information across the Africa team
• Proactively identify opportunities for external engagement in line with philanthropic and partnership development objectives.
• Build and maintain strong external networks with experts and strategic partnerships leads in other foundations, funders networks, and new donor development organisationsto expand CIFF's influence and reach.
• Provide strategic guidance and support other directors, the ED and other directors in managing deepening high-value relationships
• Act as a thought leader in institutionalising best practices for partnership development within the Africa team, contributing to organisational learning and capability
• Shape and advance organisation-wide co-funding priorities, aligning efforts with CIFF's global objectives
• Identify, cultivate, and sustain relationships with key funders to unlock resources and scale CIFF's impact
• Coordinate and facilitate CIFF's participation in funder collaboratives, ensuring strong positioning and measurable outcomes
• Engage with priority governments and regional bodies (e.g., African Union, AUDA-NEPAD, WHO AFRO) in partnership with pillar leads and sector directors to strengthen collective impact
• Promote and develop co-funding partnerships that enable mission delivery at scale, while monitoring policy and regulatory shifts that may influence philanthropic engagement.

Strategic Communications, Internal Engagement & Profile-Building

• Shape and deliver integrated communications strategies that strengthen CIFF Africa's visibility, reputation, and influence, aligned with partnership, advocacy, and fundraising priorities
• Prepare high-quality speeches, presentations, talking points, and briefings for leadership to support engagement with funders, governments, and key partners
• Produce strategic content for internal and external reports, governance updates, and digital platforms, ensuring clarity, consistency, and alignment with CIFF's brand
• Contribute to sector thought leadership by developing PR, marketing, and advocacy materials, and by advising teams and partners on effective co-funding and positioning strategies
• Lead digital and media engagement, including social media strategy, monitoring impact, and maintaining strong media relationships to amplify CIFF's voice

Crisis Communications & Reputation Management

• Design and implement a crisis communication plan for reputational challenges.
• Monitor emerging issues and proactively prepare key messaging.
• Manage contractors supporting crisis and reputation efforts

Requirements
Skills & Experience

• Extensive experience in partnership development and strategic communications within Africa
• Strong background in executive support, project management, and stakeholder engagement
• Strong administrative experience, working for senior executives in a busy and complex environment; good experience as a scheduler or manager of executive time
• Proven ability to manage crises and deliver high-impact communication strategies
• Confidential and discreet with experience operating in roles that have confidentiality at their core
• A self-starter, with resilience, pace, and interpersonal flexibility
• An innovative thinker with a pragmatic and solution-oriented mindset
• Strong influencing and collaboration skills with excellent attention to detail
• Capacity to work in a range of cultural and socio-economic contexts, adapting style and approach appropriately and in a culturally sensitive manner to maximise effectiveness
• Professional, sound independent judgement, strong organisational and project management skills and the ability to be flexible as priorities and needs change
• Approaches situations strategically, methodically and with a high degree of rigour
• Numerate, with a good understanding of budget processes

Benefits
CIFF operates a hybrid work policy across all locations, which means employees work in the office and some of the time from home. We are happy to provide more information on this as part of the recruitment process.

Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to, the following.

• Annual leave - 25 days per annum. Increasing by 1 day after each year of service to a maximum of 30 days
• Bonus - CIFF currently operates a discretionary bonus scheme
• Training allowance
• Wellbeing allowance
• Life insurance
• Medical insurance

Please note that this position is offered on a fixed-term basis for one year.
Please submit your application on or before
Monday, 29 September 2025.
CIFF reserves the right to close the job advert early if we receive a high number of suitable applications.

• Serve as a primary point of contact and gatekeeper for the executive team, managing their schedules, communications, and priorities.
• Oversee and manage critical administrative functions, including document preparation, meeting coordination, and travel arrangements.
• Streamline operational processes and implement best practices to enhance efficiency and productivity across the organization.
• Prepare reports, presentations, and briefing materials for executive meetings and strategic discussions.
• Conduct research, gather data, and synthesize information to support decision-making processes.
• Act as a project manager for key internal initiatives, ensuring timely completion and alignment with strategic goals.
• Facilitate effective communication and collaboration between executive leadership and different departments.
• Manage special projects as assigned by the executive team, demonstrating adaptability and initiative.
• Maintain confidentiality and discretion in all aspects of the role.

• Bachelor's degree in Business Administration, Management, or a related field; MBA is a plus.
• Minimum of 8 years of experience in an administrative, operations, or Chief of Staff role, preferably supporting C-level executives.
• Proven experience working in a fully remote setting and managing tasks effectively without direct supervision.
• Exceptional organizational, time management, and multitasking abilities.
• Excellent written and verbal communication skills, with strong attention to detail.
• Proficiency in project management tools, collaboration software (e.g., Slack, Zoom, Asana), and the Microsoft Office Suite/Google Workspace.
• Strong analytical and problem-solving skills.
• Ability to work independently, exercise sound judgment, and maintain a high level of professionalism.
• Discretion and a strong sense of integrity are paramount.

• Develop and execute strategic operational plans to achieve company goals and objectives.
• Oversee day-to-day operations, ensuring efficiency and productivity across all departments.
• Implement and refine operational processes and procedures to enhance workflow and reduce costs.
• Manage and lead remote teams, fostering a collaborative and high-performance culture.
• Develop and monitor key performance indicators (KPIs) for operational effectiveness.
• Identify operational bottlenecks and implement solutions to improve performance.
• Manage resource allocation, including personnel, budget, and technology.
• Ensure compliance with relevant industry regulations and company policies.
• Drive continuous improvement initiatives throughout the organization.
• Prepare regular operational reports for senior management, highlighting key metrics and insights.
• Facilitate effective communication and collaboration among remote team members.
• Oversee vendor relationships and contract negotiations as needed.

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field. An MBA is a plus.
• Minimum of 7 years of experience in operations management, with a significant portion in a remote or distributed environment.
• Proven track record of successfully managing complex operations and driving efficiency improvements.
• Strong leadership and team management skills, with experience in motivating and developing remote teams.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in operational planning, process improvement methodologies (e.g., Lean, Six Sigma), and project management.
• Exceptional communication, interpersonal, and presentation skills.
• Experience with various business management software and collaboration tools.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Demonstrated experience in budget management and resource allocation.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management.
• Proven track record of successfully leading and managing remote teams.
• Extensive experience in process improvement, efficiency optimization, and change management.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in project management methodologies and tools.
• Demonstrated ability to develop and execute strategic plans.
• Experience with performance management systems and KPIs.
• Ability to analyze complex operational data and make informed decisions.
• Skilled in conflict resolution and team motivation in a remote setting.
• Experience in scaling operations and managing rapid growth.
• A strong commitment to fostering a positive and inclusive remote work culture.

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
• Minimum of 8 years of progressive experience in operations management, with at least 4 years in a senior leadership role.
• Proven experience leading and managing remote or geographically dispersed teams.
• Strong understanding of P&L management, financial forecasting, and budgeting.
• Expertise in process optimization, quality management, and operational efficiency improvements.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to drive results and manage complex projects.
• Experience in implementing and managing operational KPIs.

• Lead, coach, and mentor a remote team of customer service representatives.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries.
• Develop and implement customer service policies and procedures.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Develop and deliver training programs for new hires and ongoing staff development.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Collaborate with other departments to resolve complex customer problems.
• Contribute to the continuous improvement of customer service processes and tools.
• Foster a positive and customer-centric team culture.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or support, with at least 2 years in a leadership or supervisory role.
• Proven experience managing remote or distributed teams.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Analytical skills to interpret data and drive improvements.
• Ability to work independently and manage time effectively in a remote setting.