What Jobs are available for Lead Technical Support Engineer Cloud Services in Kenya?
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Lead Technical Support Engineer, Cloud Services
Posted 24 days ago
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Job Description
Our client, a rapidly expanding SaaS company revolutionizing customer relationship management, is seeking a highly skilled and experienced Lead Technical Support Engineer. This is a fully remote position, offering flexibility and the opportunity to join a forward-thinking organization. You will be responsible for leading a team of support specialists, ensuring timely and effective resolution of complex technical issues for our global customer base. The ideal candidate possesses deep expertise in cloud-based platforms, strong troubleshooting skills, and exceptional leadership qualities.
As the Lead Technical Support Engineer, your responsibilities will include managing the day-to-day operations of the technical support team, prioritizing and assigning incoming support tickets, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for challenging technical problems, conducting in-depth analysis and providing clear, concise solutions. This role requires a proactive approach to identifying recurring issues, developing documentation, and contributing to the knowledge base to empower both customers and internal teams. You will also be involved in training and mentoring junior support staff, fostering a culture of continuous learning and service excellence.
The successful candidate will demonstrate a strong understanding of cloud infrastructure (e.g., AWS, Azure, GCP), networking concepts, and common SaaS application architectures. Excellent communication skills are paramount, as you will be interacting with customers via email, phone, and chat, as well as collaborating with engineering and product teams to drive product improvements. We are looking for a results-oriented individual who can thrive in a fast-paced, remote environment, effectively manage their time, and maintain a high level of customer satisfaction. Your ability to diagnose and resolve complex software and hardware-related issues will be key to your success. You will play a vital role in maintaining customer loyalty and contributing to the overall success of the company.
Location : Nairobi, Nairobi, KE (Fully Remote)
Qualifications:
As the Lead Technical Support Engineer, your responsibilities will include managing the day-to-day operations of the technical support team, prioritizing and assigning incoming support tickets, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for challenging technical problems, conducting in-depth analysis and providing clear, concise solutions. This role requires a proactive approach to identifying recurring issues, developing documentation, and contributing to the knowledge base to empower both customers and internal teams. You will also be involved in training and mentoring junior support staff, fostering a culture of continuous learning and service excellence.
The successful candidate will demonstrate a strong understanding of cloud infrastructure (e.g., AWS, Azure, GCP), networking concepts, and common SaaS application architectures. Excellent communication skills are paramount, as you will be interacting with customers via email, phone, and chat, as well as collaborating with engineering and product teams to drive product improvements. We are looking for a results-oriented individual who can thrive in a fast-paced, remote environment, effectively manage their time, and maintain a high level of customer satisfaction. Your ability to diagnose and resolve complex software and hardware-related issues will be key to your success. You will play a vital role in maintaining customer loyalty and contributing to the overall success of the company.
Location : Nairobi, Nairobi, KE (Fully Remote)
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven expertise in supporting cloud-based applications and platforms (SaaS).
- Strong knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and database concepts.
- Experience with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud).
- Excellent troubleshooting, analytical, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to manage and mentor a remote support team effectively.
- Customer-focused mindset with a passion for delivering outstanding service.
- Experience with scripting or programming languages is a plus.
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0
Lead Technical Support Engineer - Cloud Services (Remote)
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer specializing in Cloud Services. This is a fully remote position, offering you the chance to provide expert-level technical assistance and guidance to our diverse client base from wherever you are located. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, platforms, and services, leading a team of support engineers, and contributing to the continuous improvement of our support operations. This role demands deep technical expertise, exceptional problem-solving abilities, and strong leadership qualities.
Responsibilities:
The ideal candidate will possess a strong background in IT support, with specialized knowledge in cloud computing environments. Proven experience in leading technical teams, strong diagnostic and troubleshooting skills, and excellent communication abilities are essential. The ability to manage workload effectively, prioritize tasks, and maintain composure under pressure in a remote setting is crucial. If you are passionate about cloud technology and driven to provide world-class technical support, we encourage you to apply. This role directly supports our technical infrastructure and client solutions serving the region of Ongata Rongai, Kajiado, KE .
Responsibilities:
- Lead a remote team of technical support engineers, providing guidance, mentorship, and performance management.
- Diagnose, troubleshoot, and resolve advanced technical issues across various cloud platforms (e.g., AWS, Azure, GCP).
- Serve as a point of escalation for complex customer inquiries and technical challenges.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practice recommendations.
- Collaborate with engineering and product development teams to identify and resolve product defects and enhance service offerings.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Develop and deliver technical training to support staff and potentially clients.
- Analyze support ticket trends to identify recurring issues and areas for process improvement.
- Ensure timely and effective communication with customers throughout the resolution process.
- Contribute to the development and implementation of new support tools and technologies.
- Stay current with the latest advancements in cloud technologies and support methodologies.
- Champion customer satisfaction by providing prompt, accurate, and professional technical support.
- Participate in on-call rotation as needed to address critical customer issues.
The ideal candidate will possess a strong background in IT support, with specialized knowledge in cloud computing environments. Proven experience in leading technical teams, strong diagnostic and troubleshooting skills, and excellent communication abilities are essential. The ability to manage workload effectively, prioritize tasks, and maintain composure under pressure in a remote setting is crucial. If you are passionate about cloud technology and driven to provide world-class technical support, we encourage you to apply. This role directly supports our technical infrastructure and client solutions serving the region of Ongata Rongai, Kajiado, KE .
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Lead Technical Support Engineer - Cloud Infrastructure
Posted 9 days ago
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Job Description
Our client, a rapidly scaling technology company specializing in cloud solutions, is looking for a highly skilled and experienced Lead Technical Support Engineer to join their elite, fully remote support team. This pivotal role involves leading and mentoring a team of support engineers while also providing advanced technical assistance to clients facing complex issues with cloud infrastructure and software. You will be responsible for troubleshooting, diagnosing, and resolving intricate technical problems, ensuring minimal disruption to client operations. This includes managing escalated issues, conducting root cause analysis, and documenting solutions. Developing and improving support processes, knowledge base articles, and troubleshooting guides will be critical. You will also collaborate with development and operations teams to identify and address product bugs and performance enhancements. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in technical support, preferably within cloud computing environments (AWS, Azure, GCP). Strong expertise in networking, operating systems (Linux/Windows), virtualization, and scripting (e.g., Python, Bash) is required. Proven experience in a lead or supervisory role, with excellent team leadership and problem-solving skills, is essential. This remote-first position demands exceptional communication abilities, both written and verbal, and the capacity to work effectively under pressure in a dynamic environment. You should be passionate about customer service and possess a deep understanding of cloud architecture and its common challenges. This is a fantastic opportunity to take a leadership role in a cutting-edge tech company, working remotely and contributing to client success from **Ongata Rongai, Kajiado, KE**.
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2
Remote Lead HVAC Systems Technician - Technical Support
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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3
Lead Childcare Development Specialist
Posted 24 days ago
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Job Description
Our client, a prominent non-profit organization focused on early childhood development, is seeking an experienced and passionate Lead Childcare Development Specialist. This is a fully remote role, enabling you to drive impactful initiatives from anywhere in Kenya. You will be instrumental in developing and implementing high-quality childcare programs and providing expert guidance to childcare professionals.
Responsibilities:
Qualifications:
This role is perfect for a seasoned professional eager to make a significant difference in the lives of children and families through impactful, remotely delivered programs. You will have the autonomy to shape and lead crucial initiatives, contributing to a brighter future for early childhood care and education across the region. Join our dedicated team and leverage your expertise to empower educators and enhance childcare quality from your remote workspace.
Responsibilities:
- Develop, implement, and oversee innovative early childhood education and care programs aligned with best practices and developmental standards.
- Create comprehensive training modules and resources for childcare providers, focusing on pedagogy, child safety, and curriculum development.
- Provide remote coaching, mentoring, and support to childcare educators and center managers to enhance program quality.
- Conduct remote assessments of childcare facilities and programs to ensure compliance with standards and identify areas for improvement.
- Research and stay updated on the latest trends, research, and policies in early childhood development.
- Develop and manage project plans, budgets, and timelines for childcare development initiatives.
- Collaborate with community partners, government agencies, and other stakeholders to advocate for and expand access to quality childcare.
- Design and facilitate engaging online workshops, webinars, and virtual training sessions.
- Develop performance metrics and evaluation frameworks to measure program impact.
- Contribute to fundraising efforts by assisting in the development of grant proposals and reports.
- Maintain accurate records and documentation related to program activities and participant engagement.
Qualifications:
- Master's degree in Early Childhood Education, Child Development, Social Work, or a related field.
- Minimum of 8 years of progressive experience in early childhood education, program management, or child development services, with at least 3 years in a leadership or supervisory role.
- Proven expertise in curriculum development, pedagogical approaches, and child assessment methods.
- Strong understanding of child safety regulations and best practices in childcare settings.
- Experience in designing and delivering adult training and professional development programs, preferably online.
- Excellent virtual facilitation, communication, and interpersonal skills.
- Demonstrated ability to manage projects, budgets, and teams effectively in a remote setting.
- Proficiency in using virtual collaboration tools (e.g., Zoom, Microsoft Teams, Google Workspace) and learning management systems (LMS).
- Strong research and analytical skills, with the ability to translate research into practical applications.
- A deep commitment to promoting the well-being and development of young children.
- Fluency in English and relevant local languages is an asset.
This role is perfect for a seasoned professional eager to make a significant difference in the lives of children and families through impactful, remotely delivered programs. You will have the autonomy to shape and lead crucial initiatives, contributing to a brighter future for early childhood care and education across the region. Join our dedicated team and leverage your expertise to empower educators and enhance childcare quality from your remote workspace.
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4
Lead Technical Installation and Maintenance Specialist (Remote)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Technical Installation and Maintenance Specialist to provide remote oversight and support for complex installations and ongoing maintenance of specialized equipment. This is a fully remote position where you will leverage your expertise to guide on-site teams and clients through intricate procedures. Your primary responsibility will be to develop detailed installation plans, create comprehensive maintenance schedules, and provide expert troubleshooting assistance remotely. You will analyze technical documentation, schematics, and diagnostic reports to identify potential issues and provide actionable solutions.
The ideal candidate will possess a deep understanding of mechanical, electrical, and/or software systems relevant to the equipment they support. You must be adept at interpreting complex technical information and translating it into clear, concise instructions for field personnel. A critical part of this role involves remote quality assurance, ensuring that installations and maintenance are performed to the highest standards. You will foster a collaborative environment with on-site technicians, offering guidance, mentorship, and support to resolve challenging technical problems. Your remote coordination will be essential for operations in various locations, including those near **Bungoma, Bungoma, KE**, ensuring optimal functionality and longevity of deployed systems. You will also contribute to the continuous improvement of installation and maintenance procedures by documenting best practices and lessons learned.
Responsibilities include managing the remote coordination of installation projects, tracking progress, and ensuring timely completion. You will be involved in remote diagnostics, identifying root causes of malfunctions, and prescribing appropriate corrective actions. Collaboration with engineering and product teams to relay field feedback and suggest product enhancements is also a key duty. We are looking for candidates with a Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or equivalent practical experience, with a minimum of 7 years in technical installation and maintenance. Proven experience in remote supervision and technical support for complex equipment is crucial. Excellent communication, problem-solving, and leadership skills are essential for effectively guiding remote teams. Familiarity with various diagnostic tools and remote access technologies is a strong asset. If you are a meticulous and resourceful professional passionate about ensuring the flawless operation of technical systems from a distance, we encourage you to apply.
The ideal candidate will possess a deep understanding of mechanical, electrical, and/or software systems relevant to the equipment they support. You must be adept at interpreting complex technical information and translating it into clear, concise instructions for field personnel. A critical part of this role involves remote quality assurance, ensuring that installations and maintenance are performed to the highest standards. You will foster a collaborative environment with on-site technicians, offering guidance, mentorship, and support to resolve challenging technical problems. Your remote coordination will be essential for operations in various locations, including those near **Bungoma, Bungoma, KE**, ensuring optimal functionality and longevity of deployed systems. You will also contribute to the continuous improvement of installation and maintenance procedures by documenting best practices and lessons learned.
Responsibilities include managing the remote coordination of installation projects, tracking progress, and ensuring timely completion. You will be involved in remote diagnostics, identifying root causes of malfunctions, and prescribing appropriate corrective actions. Collaboration with engineering and product teams to relay field feedback and suggest product enhancements is also a key duty. We are looking for candidates with a Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or equivalent practical experience, with a minimum of 7 years in technical installation and maintenance. Proven experience in remote supervision and technical support for complex equipment is crucial. Excellent communication, problem-solving, and leadership skills are essential for effectively guiding remote teams. Familiarity with various diagnostic tools and remote access technologies is a strong asset. If you are a meticulous and resourceful professional passionate about ensuring the flawless operation of technical systems from a distance, we encourage you to apply.
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5
Remote Customer Success Advocate - Technical Support
Posted 17 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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6
Lead Childcare Development Specialist
Posted today
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Job Description
Our client, a forward-thinking organization dedicated to early childhood education, is seeking an experienced Lead Childcare Development Specialist to guide curriculum development and educational strategies. This is a fully remote position, enabling you to contribute your expertise to shaping early learning experiences from anywhere. You will be instrumental in designing and implementing innovative programs that foster cognitive, social, emotional, and physical development in young children.
Responsibilities:
Responsibilities:
- Develop and refine age-appropriate curricula and educational programs for children from infancy through early school age.
- Design engaging learning activities, lesson plans, and teaching materials that align with developmental milestones and educational standards.
- Provide guidance and professional development to childcare providers, educators, and parents on best practices in early childhood education.
- Conduct research on current trends and research findings in child development and learning.
- Evaluate the effectiveness of educational programs and make necessary revisions.
- Ensure compliance with all relevant licensing regulations and safety standards for childcare facilities.
- Collaborate with internal teams, including administrators and marketing, to support program outreach and development.
- Create resources and training modules for educators on topics such as positive discipline, inclusive education, and play-based learning.
- Advise on the selection and utilization of educational toys, materials, and technology.
- Maintain accurate records of program development, implementation, and outcomes.
- Serve as a subject matter expert on child development and early learning principles.
- Master's degree in Early Childhood Education, Child Development, or a related field.
- A minimum of 7-10 years of experience in childcare, early childhood education, curriculum development, or a related leadership role.
- Deep understanding of child development theories and pedagogical approaches.
- Proven experience in designing and implementing successful early learning programs.
- Excellent curriculum development and instructional design skills.
- Strong research and analytical abilities.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a remote setting.
- Experience in training and mentoring educators is highly desirable.
- Knowledge of child psychology and behavioral support strategies.
- Familiarity with diverse learning needs and inclusive practices.
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7
Lead Childcare Development Specialist - Remote
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and passionate Lead Childcare Development Specialist to join our fully remote team. This role is instrumental in shaping the future of early childhood education and care programs. The ideal candidate will possess extensive knowledge of child development theories, best practices in early childhood education, and curriculum design. You will be responsible for guiding the development and implementation of innovative childcare initiatives, ensuring they meet the highest standards of quality and developmental appropriateness.
Key responsibilities include developing educational frameworks, creating age-appropriate learning materials, and providing expert guidance to childcare providers and educators. You will conduct research on emerging trends in early childhood development, assess program effectiveness, and recommend improvements. This position requires strong leadership, excellent communication, and exceptional collaboration skills, particularly in a remote setting. You will work closely with program managers, stakeholders, and external partners to ensure successful project outcomes. The ability to analyze data, evaluate program impact, and translate findings into actionable strategies is crucial. This role demands a deep understanding of child safety regulations and best practices for creating nurturing and stimulating learning environments. We are looking for a dedicated professional committed to advancing the well-being and educational success of young children. The successful candidate will be a thought leader in the field, capable of inspiring change and fostering a culture of continuous improvement within our remote operations. A passion for advocating for children's rights and development is essential.
Qualifications:
Key responsibilities include developing educational frameworks, creating age-appropriate learning materials, and providing expert guidance to childcare providers and educators. You will conduct research on emerging trends in early childhood development, assess program effectiveness, and recommend improvements. This position requires strong leadership, excellent communication, and exceptional collaboration skills, particularly in a remote setting. You will work closely with program managers, stakeholders, and external partners to ensure successful project outcomes. The ability to analyze data, evaluate program impact, and translate findings into actionable strategies is crucial. This role demands a deep understanding of child safety regulations and best practices for creating nurturing and stimulating learning environments. We are looking for a dedicated professional committed to advancing the well-being and educational success of young children. The successful candidate will be a thought leader in the field, capable of inspiring change and fostering a culture of continuous improvement within our remote operations. A passion for advocating for children's rights and development is essential.
Qualifications:
- Master's degree in Early Childhood Education, Child Development, or a related field.
- Minimum of 8 years of experience in childcare program development, curriculum design, or early childhood education leadership.
- In-depth knowledge of child development from birth to age 8.
- Proven experience in creating and implementing educational programs for young children.
- Excellent research, analytical, and evaluation skills.
- Strong leadership and team management capabilities.
- Exceptional written and verbal communication skills for remote collaboration.
- Familiarity with relevant childcare regulations and licensing requirements.
- Commitment to inclusive and developmentally appropriate practices.
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8
Remote Lead Field Service Technician - Technical Support
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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