2953 Lead Real Estate Development Manager jobs in Nairobi

• Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
• Develop and implement strategies to optimize website user experience and conversion rates.
• Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
• Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
• Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
• Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
• Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
• Manage the returns and exchange process to minimize losses and enhance customer loyalty.
• Implement and maintain fraud prevention measures for online transactions.
• Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
• Minimum of 6 years of progressive experience in e-commerce operations management.
• Demonstrated success in optimizing online sales funnels and improving customer experience.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
• Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
• Proven ability to manage budgets, control costs, and negotiate contracts.
• Exceptional leadership, communication, and interpersonal skills.
• Experience managing remote teams is highly preferred.
• Strong problem-solving abilities and a results-oriented approach.
• Knowledge of international shipping regulations and customs procedures is an advantage.

• Define and articulate the product vision, strategy, and roadmap for global e-commerce platforms, aligning with business objectives.
• Conduct market research, competitive analysis, and customer segmentation to identify opportunities and define product requirements.
• Translate product strategy into detailed requirements, user stories, and prototypes for engineering teams.
• Prioritize the product backlog and manage the product development lifecycle from ideation to launch and iteration.
• Collaborate closely with cross-functional teams including engineering, marketing, sales, and operations to ensure successful product delivery.
• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Champion customer-centricity throughout the product development process.
• Stay informed about emerging trends and technologies in e-commerce and the FMCG industry.
• Manage and mentor a team of product managers, fostering a culture of innovation and high performance.

• Develop and execute data-driven performance marketing strategies for e-commerce.
• Manage and optimize paid advertising campaigns across Google Ads, social media platforms, and other relevant channels.
• Conduct A/B testing on ad creatives, landing pages, and targeting parameters.
• Monitor campaign performance, analyze results, and provide actionable insights and recommendations.
• Manage advertising budgets effectively to achieve ROAS targets.
• Collaborate with content and creative teams to develop engaging ad assets.
• Identify and test new channels and growth opportunities.
• Stay up-to-date with the latest trends and best practices in performance marketing and e-commerce.
• Provide regular reports on campaign performance and key metrics.

• Bachelor's degree in Marketing, Business, Statistics, or a related field.
• Minimum of 6 years of experience in performance marketing, with a strong focus on e-commerce.
• Proven track record of successfully managing and scaling paid advertising campaigns.
• Expertise in Google Ads, Facebook Ads Manager, and other major advertising platforms.
• Proficiency in web analytics tools (e.g., Google Analytics, Adobe Analytics).
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple projects in a remote setting.

Position Title:
Real Estate Operations & Property Management Virtual Assistant

Organization:
Premier Realty of NC (via Hire Impact Outsourcing) Location: Remote (Kenya-based talent)
Schedule:
Full-time, 40 hours/week. Core hours: 8:00 a.m.–5:00 p.m. (ET) or 9:00 a.m.–5:00 p.m. (ET).

Reports to:
Head Property Manager and Owner

Overview

Hire Impact Outsourcing is a U.S.-based firm providing high-quality virtual assistant services to small and mid-sized businesses, churches, and nonprofits across the United States. Our mission is to create sustainable employment opportunities in Kenya while empowering individuals to reach their full potential through meaningful global work. We are seeking a highly organized, detail-oriented, and proactive Real Estate Operations & Property Management Virtual Assistant to support Premier Realty's long-term rental portfolio and general brokerage operations. The role covers daily property management administration, leasing coordination, owner/tenant communications, maintenance/vendor scheduling, and light social media support (as bandwidth allows).

About Premier Realty NC

Since 1993, Premier Realty NC has served the greater Triad of North Carolina with full-service real estate solutions (residential, commercial, land) and comprehensive property-management services. We serve Advance, Mocksville, Bermuda Run, Clemmons, Lewisville, Winston-Salem, Yadkinville, Statesville, and surrounding areas. Our reputation is built on responsive client service, robust marketing and tenant screening, effective rent collection, thorough inspections, efficient repair scheduling, and modern paperless workflows.

Key Responsibilities

Property Marketing & Tenant Acquisition

● Publish and update listings via AppFolio (primary syndication to Zillow, , Realtor, etc.).

● Write clear, compliant, and compelling property descriptions (features, pricing, availability).

● Respond promptly to inquiries (email/phone/chat); schedule self-showings via Tenant Turner or coordinate agent-led showings; conduct timely post-showing follow-ups.

● Pre-screen prospects against company criteria prior to application; track communications in the system of record.

● Do not post listings on Facebook Marketplace or Craigslist (per company policy).

● Scam watch: monitor external platforms for unauthorized/duplicate listings using company photos/copy; flag, report, and document takedowns.

Leasing & Tenant Onboarding

● Process rental applications; complete employment/landlord verifications and credit/background checks per policy.

● Verify income-to-rent ratio (3x).

● Prepare, route, and track lease agreements via DocuSign.

● Monitor security deposits and move-in funds; coordinate move-in tasks, utility setup assistance, and walkthrough documentation, including two-week assessment forms.

Tenant/Owner Relations & Portfolio Oversight

● Serve as first contact for tenant inquiries; triage, resolve, or escalate as needed.

● Manage maintenance end-to-end in AppFolio: create work orders, obtain bids, schedule vendors, track to completion, and maintain records.

● Schedule property inspections; ensure lease compliance and condition tracking.

● Run lease renewals proactively (owner approvals, pricing changes, notices, DocuSign routing).

● Track rent collection and follow up on late payments; coordinate notices per policy (non-legal).

Brokerage & Listing Administration (Non-Licensed)

● Prepare listing packets, buyer/seller folders, and disclosure templates for licensed staff review.

● Coordinate photography, signage, lockboxes, and feature sheets.

● Enter/update listings in approved portals (as policy allows); publish approved content on the company website.

Phones & CRM (No Zillow Call Coverage)

● Perform professional phone support as needed (no dedicated Zillow call answering required).

● Use BoomTown CRM for basic lead hygiene (e.g., logging activities, checking follow-ups, simple status updates) as directed by the team. (Experience in BoomTown is a plus but not mandatory.)

Social Media Support (Secondary Priority)

● Once daily: check company Facebook and other approved channels for comments, questions, and shares; acknowledge, thank, and route/answer basic inquiries per guidelines.

● Light content assistance as directed (e.g., reposting approved items, community highlights).

● Support LinkedIn presence growth (invite/connect, light page hygiene) per approval.

● Coordinate approvals; track basic metrics (reach, engagement) and provide monthly summaries.

Administration & Compliance

● Maintain organized digital files (leases, notices, inspections, insurance/warranty documents).

● Update dashboards/reports in AppFolio, BoomTown, and Google Workspace.

● Follow company SOPs and NC/local compliance checklists provided by Premier Realty.

Success Metrics

● Prospect response time: ≤ 5 minutes during staffed hours.

● On-time renewals: ≥ 95% initiated ≥ 60 days pre-expiration.

● Maintenance: 100% of work orders scheduled within 24 hours; closure within SLA.

● CRM hygiene: 100% of applicable touchpoints and tasks recorded in BoomTown/AppFolio per internal standards.

● Social: Consistent weekly cadence; quarter-over-quarter engagement trending upward; LinkedIn followers increasing.

Candidate Profile Education & Communication

● Bachelor's degree preferred.

● Equivalent of 16 years of formal English education.

● A Neutral, American-sounding English accent,professional fluency and confident phone presence.

Experience

● 2–3+ years in real estate, property management, administration, or related operations.

● Strong technical aptitude; fast learner with complex software.

● AppFolio proficiency targeted at 6–8/10 (able to navigate independently and suggest optimizations).

● Tenant Turner familiarity (or ability to learn quickly—workflow is straightforward).

● DocuSign required; BoomTown CRM a plus (for lead hygiene and basic follow-ups).

● Proven coordination across vendors, leasing files, renewals, and documentation.

● Social media familiarity for business pages (Facebook/Instagram/LinkedIn; YouTube/TikTok a plus).

Technical

● Reliable computer and phone; high-speed internet ≥100 Mbps with backup options.

● Proficient in Google Workspace; basic Canva/graphics a plus.

● AI-trained and comfortable documenting processes (e.g., recording Zoom/Loom/Scribe-style SOPs).

Traits

● Ultra-organized, process-minded, and anticipatory; thrives in a fast-paced, phone-heavy environment.

● High integrity, confidentiality, empathy, and follow-through.

Working Model

● Remote; collaborates via Zoom/Google Meet, phone system app, email, and chat.

● Follows Premier Realty SOPs and templates; escalates license-required tasks appropriately.

Benefits & Perks

● Competitive salary (based on experience and qualifications).

● Performance bonuses and incentives.

● Paid Time Off and Paid Holidays.

● Health insurance.

● Remote work flexibility.

● Career advancement opportunities.

● Ongoing training and development.

How to Apply

Please submit your resume to by September 29, 2025. Candidates are strongly encouraged to submit a 2–3 minute video introducing themselves and their relevant experience. Shortlisted candidates will be contacted for interviews.

Are You Ready to Make a Difference?

Join a team that values professional excellence, integrity, and community impact. At Premier Realty NC, your work helps families find homes, supports local businesses, and strengthens neighborhoods. Bring your best, grow your career, and help us deliver outstanding property-management service—apply today.

• Identifying and evaluating potential sites for new real estate developments.
• Conducting feasibility studies, market analysis, and financial modeling for development projects.
• Managing the acquisition of land and securing all necessary permits and approvals.
• Developing detailed project plans, timelines, and budgets, and closely monitoring their execution.
• Selecting and managing consultants, architects, engineers, and contractors.
• Overseeing the design and construction phases of development projects, ensuring quality and compliance.
• Negotiating contracts and agreements with various stakeholders.
• Managing project risks and implementing mitigation strategies.
• Coordinating with sales and marketing teams for project launch and sales activities.
• Ensuring successful project handover and post-completion evaluation.

• Bachelor's degree in Urban Planning, Architecture, Civil Engineering, Real Estate, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in property development, project management, or a closely related field.
• Demonstrated success in managing complex real estate development projects from inception to completion.
• In-depth knowledge of zoning laws, building codes, and land use regulations.
• Strong financial acumen, including experience with development budgeting and financing.
• Excellent negotiation, communication, and interpersonal skills.
• Proven ability to lead and manage remote teams and diverse project stakeholders.
• Proficiency in project management software and tools.
• Experience in a client-facing role, managing relationships with investors and community groups.
• Strong understanding of sustainable building practices and green development.