1,042 Lead Environmental Services Supervisor jobs in Kenya
Lead Environmental Services Manager
Posted 15 days ago
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Job Description
Our client is seeking an experienced and dedicated Lead Environmental Services Manager to oversee and optimize cleaning and sanitation operations for their facilities. This is a fully remote role, demanding exceptional organizational skills and the ability to manage teams and resources from a distance. You will be responsible for developing, implementing, and maintaining high standards of cleanliness, hygiene, and safety across all designated areas, ensuring compliance with all relevant health regulations and company policies. Your role will involve strategic planning for cleaning operations, resource allocation, staff supervision, and quality control, all managed through remote communication and oversight tools.
Key responsibilities include: developing and executing comprehensive cleaning protocols and schedules, managing inventory of cleaning supplies and equipment, and ensuring efficient utilization of resources. You will train, supervise, and evaluate the performance of cleaning staff, fostering a culture of excellence and accountability. This role requires a strong understanding of cleaning chemicals, equipment, and best practices in infection control and waste management. You will conduct regular inspections (via remote teams and documented reports) to ensure adherence to standards and identify areas for improvement. Budget management, including forecasting expenses and controlling costs, will also be a key part of your duties. Developing and implementing new cleaning technologies and procedures to enhance efficiency and effectiveness will be encouraged. This position is critical to maintaining a safe and healthy environment for all stakeholders, and your leadership will be vital in achieving these goals. The position is based in the context of Eldoret, Uasin Gishu, KE , but operated remotely.
The ideal candidate will have a proven track record (5+ years) in environmental services management, facilities management, or a related field, with demonstrated experience in supervising cleaning staff. A strong understanding of health, safety, and sanitation regulations is essential. Excellent leadership, communication, and interpersonal skills are required to effectively manage a remote team. Proficiency in using technology for management and communication is a must. The ability to develop and implement effective operational plans, manage budgets, and ensure high-quality service delivery is crucial. Experience with quality assurance programs and continuous improvement initiatives is a plus. If you are a results-driven manager passionate about maintaining pristine environments and adept at leading remote teams, we encourage you to apply.
Key responsibilities include: developing and executing comprehensive cleaning protocols and schedules, managing inventory of cleaning supplies and equipment, and ensuring efficient utilization of resources. You will train, supervise, and evaluate the performance of cleaning staff, fostering a culture of excellence and accountability. This role requires a strong understanding of cleaning chemicals, equipment, and best practices in infection control and waste management. You will conduct regular inspections (via remote teams and documented reports) to ensure adherence to standards and identify areas for improvement. Budget management, including forecasting expenses and controlling costs, will also be a key part of your duties. Developing and implementing new cleaning technologies and procedures to enhance efficiency and effectiveness will be encouraged. This position is critical to maintaining a safe and healthy environment for all stakeholders, and your leadership will be vital in achieving these goals. The position is based in the context of Eldoret, Uasin Gishu, KE , but operated remotely.
The ideal candidate will have a proven track record (5+ years) in environmental services management, facilities management, or a related field, with demonstrated experience in supervising cleaning staff. A strong understanding of health, safety, and sanitation regulations is essential. Excellent leadership, communication, and interpersonal skills are required to effectively manage a remote team. Proficiency in using technology for management and communication is a must. The ability to develop and implement effective operational plans, manage budgets, and ensure high-quality service delivery is crucial. Experience with quality assurance programs and continuous improvement initiatives is a plus. If you are a results-driven manager passionate about maintaining pristine environments and adept at leading remote teams, we encourage you to apply.
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Lead Environmental Services Supervisor
Posted 21 days ago
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Job Description
Our client is looking for a dedicated and experienced Lead Environmental Services Supervisor to oversee and manage their remote cleaning and sanitation operations. This role requires a proactive leader who can ensure the highest standards of cleanliness and hygiene across all contracted facilities, managed entirely from a remote location. You will be responsible for developing and implementing detailed cleaning schedules, training and supervising a remote team of cleaning staff, and conducting regular quality control assessments. The ideal candidate will have a deep understanding of sanitation best practices, infection control principles, and the use of cleaning equipment and supplies. You will also manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective procurement. This position involves significant coordination with facility management and other stakeholders to address any sanitation concerns promptly and effectively. You will be instrumental in developing and enforcing safety protocols for the cleaning team, ensuring a safe working environment for all. Performance evaluation of team members and addressing performance issues will be a critical part of your role. Strong organizational skills and the ability to manage multiple priorities remotely are essential. The successful candidate will demonstrate excellent communication skills, the ability to motivate and lead a dispersed workforce, and a commitment to maintaining exceptional hygiene standards. This is a challenging yet rewarding opportunity to shape and maintain the cleanliness of vital facilities from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a remote team of cleaning and sanitation staff.
- Develop, implement, and monitor cleaning schedules and protocols.
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular quality inspections and performance evaluations of cleaning staff.
- Manage inventory of cleaning supplies and equipment, ensuring cost-effective purchasing.
- Train new team members on cleaning procedures and safety guidelines.
- Address and resolve any sanitation issues or complaints promptly.
- Maintain detailed records of cleaning activities, supplies, and staff performance.
- Collaborate with facility management to ensure a clean and safe environment.
- Promote a culture of hygiene and safety among the cleaning team.
Qualifications:
- Proven experience in environmental services, housekeeping, or a related field, with supervisory experience.
- Strong knowledge of cleaning chemicals, equipment, and sanitation best practices.
- Experience managing remote teams is highly desirable.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to train and motivate staff effectively.
- Familiarity with health and safety regulations.
- Proficiency in using relevant software for scheduling and reporting.
- High school diploma or equivalent; certification in a relevant field is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Lead Environmental Services Manager - Remote
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned and forward-thinking Lead Environmental Services Manager to oversee and optimize their cleaning and sanitation operations. This is a fully remote position, offering the opportunity to manage and improve standards from anywhere. You will be responsible for developing and implementing comprehensive environmental services strategies, ensuring the highest levels of cleanliness, hygiene, and safety across all managed facilities. Your role will involve setting operational standards, developing training programs for cleaning staff, and managing budgets for supplies and equipment. You will conduct regular site assessments (virtually where possible, or by coordinating local representatives) to ensure compliance with health regulations and best practices. This position requires a deep understanding of cleaning technologies, chemical safety, waste management, and infection control protocols. You will lead a team of environmental service professionals, providing guidance, support, and performance management. Collaboration with facility managers, health and safety officers, and other stakeholders will be critical to ensuring seamless operations. Experience in developing and implementing sustainable cleaning practices is highly desirable. The ideal candidate will possess strong leadership, organizational, and problem-solving skills, with a proven ability to drive efficiency and maintain exceptional service quality in a remote-managed capacity. You must be adept at using technology to monitor operations and communicate effectively with distributed teams.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive environmental services policies and procedures.
- Oversee daily cleaning and sanitation operations to ensure compliance with health and safety standards.
- Manage and train cleaning staff, providing guidance on best practices and proper use of equipment and chemicals.
- Conduct regular inspections and audits to assess cleanliness, hygiene, and safety levels.
- Manage budgets for cleaning supplies, equipment, and labor.
- Develop and implement strategies for waste management and recycling.
- Ensure compliance with all relevant local, national, and international health regulations.
- Source and evaluate cleaning equipment and supplies.
- Collaborate with facility management and other departments to address cleaning needs.
- Promote a culture of safety, efficiency, and excellence within the environmental services team.
Qualifications:
- Bachelor's degree in Hospitality Management, Environmental Science, Public Health, or a related field.
- Minimum of 7 years of experience in environmental services management, cleaning operations, or a related field.
- Proven experience in developing and implementing cleaning and sanitation programs.
- Strong knowledge of cleaning techniques, chemical safety, infection control, and waste management.
- Experience in managing and leading teams.
- Excellent organizational, problem-solving, and communication skills.
- Proficiency with environmental services management software and reporting tools.
- Ability to work independently and manage operations remotely.
- Experience in the hospitality or healthcare sector is a plus.
- Certification in relevant fields (e.g., C.H.E.S.) is advantageous.
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Lead Customer Experience Specialist
Posted 21 days ago
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Job Description
Our client is seeking an experienced and empathetic Lead Customer Experience Specialist to champion exceptional customer journeys in a fully remote setting. This role is vital in shaping positive interactions and ensuring customer satisfaction across all touchpoints. The ideal candidate will possess a deep understanding of customer behavior, a strategic approach to enhancing user experience, and proven leadership skills to guide a remote support team. You will be responsible for analyzing customer feedback, identifying areas for improvement, developing strategies to resolve issues proactively, and implementing best practices in customer service. This position requires outstanding communication, problem-solving abilities, and a passion for creating loyal customers. As a remote-first role, you will have the autonomy to manage your work and collaborate with a distributed team.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of remote customer experience representatives, fostering a high-performance culture.
- Develop and implement strategies to enhance the overall customer experience, focusing on satisfaction and retention.
- Analyze customer feedback from surveys, reviews, and support interactions to identify trends and areas for improvement.
- Develop and refine customer service processes and workflows to ensure efficiency and effectiveness.
- Act as a point of escalation for complex customer issues, resolving them with professionalism and efficiency.
- Create and update customer service training materials and conduct regular training sessions for the team.
- Monitor key customer experience metrics (e.g., CSAT, NPS, churn rate) and report on performance to management.
- Collaborate with product, marketing, and sales teams to ensure a consistent and positive customer journey.
- Identify opportunities to leverage technology and tools to improve customer support and engagement.
- Champion customer-centric initiatives across the organization.
- Develop and maintain comprehensive documentation for customer support processes and policies.
- Stay abreast of industry best practices in customer experience and service management.
- Contribute to the development of customer support strategies and roadmaps.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- A minimum of 6 years of experience in customer service, customer experience, or a related field, with at least 2 years in a leadership or supervisory role.
- Proven track record of improving customer satisfaction and loyalty metrics.
- Strong understanding of customer journey mapping, service design, and user experience principles.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Demonstrated ability to lead and motivate a remote team.
- Proficiency in CRM systems, customer feedback tools, and helpdesk software.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience in developing and delivering training programs.
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Lead Customer Success Specialist
Posted 15 days ago
Job Viewed
Job Description
Our client is searching for a highly motivated and experienced Lead Customer Success Specialist to join their expanding team. This is a premier fully remote position, offering an exceptional opportunity to shape customer experiences and drive client satisfaction. You will be instrumental in building and maintaining strong relationships with a diverse portfolio of clients, ensuring they derive maximum value from our client's products and services. Your responsibilities will include proactively engaging with customers, understanding their unique needs and challenges, and providing tailored solutions and support. You will act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and managing escalations with a high degree of professionalism. A significant part of your role will involve developing and implementing customer success strategies, onboarding new clients, and conducting regular check-ins to ensure continued satisfaction and retention. You will also be responsible for gathering customer feedback, identifying trends, and providing insights to internal product and sales teams to drive improvements. This role requires excellent communication, problem-solving, and interpersonal skills, with a proven ability to empathize with customers and advocate for their needs. The ideal candidate will have a track record of success in customer-facing roles, preferably in a SaaS or technology environment. As a remote-first role, you must be self-disciplined, organized, and proficient in using various collaboration and communication tools. You will contribute to a positive team culture, sharing best practices and mentoring junior team members. This position offers the chance to make a tangible impact on customer loyalty and company growth while enjoying the flexibility of working remotely. If you are passionate about delivering exceptional customer experiences and thrive in a collaborative, digital-first environment, we encourage you to apply. Your expertise will be highly valued in ensuring our client's customers achieve their desired outcomes from Mombasa, Mombasa, KE .
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4
Lead Employee Relations Specialist
Posted 19 days ago
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Job Description
Our client, a dynamic and rapidly growing organization, is seeking an experienced and strategic Lead Employee Relations Specialist to join their fully remote Human Resources team. This pivotal role will involve managing and enhancing employee relations across the organization, fostering a positive and productive work environment, and ensuring fair and consistent application of HR policies. You will be responsible for addressing employee concerns, mediating disputes, conducting investigations, and advising management on employee relations matters. The ideal candidate possesses a strong understanding of labor laws, HR best practices, and exceptional interpersonal and conflict-resolution skills. This remote position offers the flexibility to contribute your expertise from anywhere while playing a key role in shaping the employee experience.
Responsibilities:
Responsibilities:
- Develop, implement, and maintain effective employee relations strategies and programs.
- Conduct thorough and objective investigations into employee complaints, grievances, and policy violations.
- Provide guidance and support to managers and employees on a wide range of employee relations issues, including performance management, disciplinary actions, and policy interpretation.
- Mediate workplace conflicts and facilitate resolutions to ensure a harmonious work environment.
- Advise leadership on labor law compliance and risk mitigation strategies.
- Develop and deliver training on employee relations topics, such as harassment prevention, conflict resolution, and performance management.
- Stay current with federal, state, and local employment laws and regulations.
- Collaborate with HR business partners and legal counsel on complex employee relations cases.
- Promote a culture of fairness, respect, and open communication throughout the organization.
- Analyze employee relations data to identify trends and recommend proactive solutions.
- Manage employee exit processes and conduct stay interviews to foster retention.
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Minimum of 7 years of progressive experience in Employee Relations, HR Generalist, or a related HR role.
- Demonstrated expertise in conducting workplace investigations, mediation, and conflict resolution.
- In-depth knowledge of federal and state employment laws (e.g., Title VII, ADA, FMLA, FLSA).
- Proven ability to handle sensitive and confidential information with discretion.
- Excellent communication, interpersonal, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently, prioritize tasks, and manage multiple complex cases effectively in a remote setting.
- Experience with HRIS systems and HR data analysis is a plus.
- Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Lead Customer Success Specialist (Remote)
Posted 1 day ago
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Job Description
Our client is seeking an exceptional Lead Customer Success Specialist to manage their remote customer support operations. This role is essential for ensuring outstanding customer experiences and fostering long-term client relationships. As a fully remote position, you will lead a team of dedicated support professionals, develop strategic customer retention plans, and oversee the resolution of customer inquiries and issues. Your responsibilities will include training and mentoring the support team, analyzing customer feedback to identify areas for improvement, and implementing best practices in customer service. You will work closely with product and sales teams to ensure customer needs are met and to provide valuable insights into customer satisfaction. The ideal candidate possesses strong leadership qualities, excellent problem-solving abilities, and a deep commitment to customer satisfaction. You must be adept at managing a remote workforce and maintaining high standards of service delivery. This position requires exceptional communication skills, both written and verbal, and the ability to handle complex customer interactions with professionalism and empathy. We are looking for a proactive individual who can identify customer pain points and develop proactive solutions. This role offers the flexibility of remote work, allowing you to contribute from any location. The successful candidate will play a key role in shaping our client's customer service strategy and ensuring a seamless support experience for all clients. You will be responsible for tracking key performance indicators related to customer satisfaction and support efficiency. This is a critical role in building and maintaining our client's reputation for excellent service. The position is notionally located in Mlolongo, KE but is a 100% remote opportunity, offering significant work-life flexibility. A minimum of 4 years of experience in customer service or a related field, with at least 1 year in a leadership capacity, is required.
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Lead Customer Experience Specialist - Remote
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Lead Customer Experience Specialist to spearhead their customer support operations. This is a fully remote position, offering a unique opportunity to shape the customer journey and drive exceptional service delivery from anywhere. You will be responsible for leading a team of customer service professionals, developing and implementing best practices, and ensuring that every customer interaction is positive and impactful. The ideal candidate is passionate about service excellence, possesses strong leadership qualities, and has a deep understanding of customer support technologies and strategies.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of remote customer service representatives, fostering a culture of continuous improvement and high performance.
- Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality support.
- Monitor customer interactions across various channels (phone, email, chat, social media) and provide coaching to enhance agent performance.
- Analyze customer feedback and support metrics to identify trends, root causes of issues, and opportunities for service enhancement.
- Collaborate with other departments (e.g., Product, Sales) to resolve complex customer issues and advocate for customer needs.
- Manage and optimize the use of customer support software and tools to improve efficiency and effectiveness.
- Develop and deliver training programs for new and existing team members.
- Handle escalated customer complaints and complex issues with professionalism and empathy.
- Contribute to the development of self-service resources, such as FAQs and knowledge bases.
- Report on key customer service performance indicators (KPIs) to senior management.
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Lead Esthetician & Wellness Specialist
Posted 4 days ago
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Job Description
Our client, a premier wellness and beauty provider, is seeking a highly skilled and experienced Lead Esthetician & Wellness Specialist to join their fully remote team. This role is perfect for a passionate professional dedicated to enhancing clients' well-being through advanced esthetic treatments and personalized wellness guidance. You will be responsible for performing a wide range of skincare treatments, developing individualized wellness plans, advising clients on beauty products and routines, and potentially leading a small team of remote wellness consultants. The ideal candidate will possess expert knowledge in esthetics, a deep understanding of holistic wellness practices, and exceptional client care skills.
Responsibilities:
Responsibilities:
- Perform a comprehensive range of high-quality esthetic treatments, including facials, chemical peels, microdermabrasion, waxing, and body treatments.
- Assess clients' skin conditions and needs, providing expert recommendations for treatments and home care routines.
- Develop personalized wellness plans for clients, incorporating skincare, nutrition, stress management, and other holistic practices.
- Educate clients on product ingredients, benefits, and proper usage to achieve optimal results.
- Stay up-to-date with the latest trends, techniques, and technologies in the beauty and wellness industry.
- Recommend and sell premium skincare products and wellness supplements.
- Maintain accurate and confidential client records, including treatment plans and progress notes.
- Ensure a safe, clean, and professional virtual consultation environment.
- Potentially lead and mentor remote wellness consultants, providing guidance and support.
- Collaborate with the marketing team to develop content related to skincare and wellness.
- Manage client appointments and scheduling effectively.
- Monitor client progress and conduct follow-up consultations to ensure satisfaction and adjust plans as needed.
- Professional Esthetician license and certification from an accredited institution.
- Minimum of 5-7 years of experience as a practicing Esthetician, with a focus on advanced treatments and client consultations.
- Expertise in various skincare modalities and product lines.
- Strong knowledge of holistic wellness principles, including nutrition, mindfulness, and stress reduction techniques.
- Excellent communication, interpersonal, and client-service skills, with the ability to build rapport and trust virtually.
- Proficiency in virtual consultation platforms and digital communication tools.
- Ability to effectively assess client needs and develop personalized treatment and wellness plans.
- Sales experience and a passion for educating clients.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A genuine passion for beauty, health, and well-being.
- Additional certifications in areas like nutrition, massage therapy, or holistic health are a plus.
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Lead Aesthetician and Wellness Specialist
Posted 19 days ago
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Job Description
Our client, a premier wellness and beauty institution, is looking for a highly skilled and passionate Lead Aesthetician and Wellness Specialist to lead their team and elevate client experiences. This is a fully remote position, allowing you to provide expert consultations, personalized wellness plans, and advanced skincare guidance from your professional home studio or office. You will be responsible for developing and delivering bespoke aesthetic treatments, analyzing skin concerns, and recommending tailored skincare regimens and wellness programs. This role requires an in-depth knowledge of advanced skincare techniques, cosmetic ingredients, and holistic wellness practices. You will also oversee and mentor a team of aestheticians, ensuring the highest standards of service and client satisfaction. The ideal candidate possesses exceptional technical skills, a deep understanding of dermatological principles, and a strong ability to build rapport and trust with clients. Excellent communication, interpersonal, and client management skills are essential. You will play a key role in enhancing the reputation of our brand and driving client loyalty through outstanding service and results. A recognized qualification in Aesthetics and CIDESCO or CIBTAC certification is mandatory. A minimum of 7 years of experience as a practicing aesthetician, with at least 3 years in a leadership or supervisory role, is required. Proven expertise in a wide range of aesthetic treatments, including facials, chemical peels, microdermabrasion, and non-invasive procedures, is essential. Knowledge of nutrition, stress management, and other holistic wellness modalities is highly desirable. You must be adept at virtual consultations, remote client management, and utilizing digital tools for appointment scheduling and communication. A passion for continuous learning and staying abreast of the latest trends in beauty and wellness is crucial.
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