Lead E-commerce Operations Manager

80100 Nairobi, Nairobi KES320000 Annually WhatJobs remove_red_eye View All

Posted 13 days ago

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Job Description

full-time
Our client, a rapidly expanding e-commerce enterprise, is looking for an experienced and strategic Lead E-commerce Operations Manager to drive operational excellence across their online platforms. This is a fully remote position, enabling you to shape the future of online retail from the comfort of your home office. You will be instrumental in optimizing the entire e-commerce customer journey, from website performance and order fulfillment to customer service and returns management. This role requires a deep understanding of e-commerce best practices, logistics, supply chain management, and digital marketing principles. You will lead a remote team of operations specialists, fostering a culture of efficiency, customer satisfaction, and continuous improvement. Key responsibilities include managing inventory levels, overseeing shipping and logistics partners, analyzing sales data, and implementing strategies to reduce operational costs while enhancing customer experience. We seek a proactive individual with exceptional analytical and problem-solving skills, capable of identifying bottlenecks and implementing scalable solutions.

Key Responsibilities:
  • Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
  • Develop and implement strategies to optimize website user experience and conversion rates.
  • Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
  • Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
  • Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
  • Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
  • Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
  • Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
  • Manage the returns and exchange process to minimize losses and enhance customer loyalty.
  • Implement and maintain fraud prevention measures for online transactions.
  • Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.

Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
  • Minimum of 6 years of progressive experience in e-commerce operations management.
  • Demonstrated success in optimizing online sales funnels and improving customer experience.
  • Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
  • Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
  • Proven ability to manage budgets, control costs, and negotiate contracts.
  • Exceptional leadership, communication, and interpersonal skills.
  • Experience managing remote teams is highly preferred.
  • Strong problem-solving abilities and a results-oriented approach.
  • Knowledge of international shipping regulations and customs procedures is an advantage.

This exciting remote role based in **Mombasa, Mombasa, KE** offers a unique opportunity to lead operations for a forward-thinking online retailer.
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Senior Supply Chain Procurement Manager

80100 Nairobi, Nairobi KES270000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client is seeking a seasoned and results-oriented Senior Supply Chain Procurement Manager to lead their remote procurement operations. This pivotal role focuses on strategically sourcing materials and services, optimizing supply chain efficiency, and driving significant cost savings. You will be responsible for developing and implementing comprehensive procurement strategies, managing global supplier relationships, negotiating complex contracts, and overseeing the entire procure-to-pay cycle. The ideal candidate possesses a deep understanding of supply chain dynamics, international sourcing, risk management, and advanced negotiation techniques. As this is a fully remote position, you must demonstrate exceptional virtual collaboration skills, proficiency in procurement and ERP systems, and the ability to build and maintain strong, productive relationships with both internal stakeholders and a diverse network of international vendors. Your leadership will be critical in ensuring the timely and cost-effective acquisition of goods, managing inventory effectively, and mitigating supply chain disruptions. This role demands robust analytical capabilities, meticulous attention to detail, and a proven track record of making impactful, data-driven procurement decisions. You will spearhead initiatives to identify and capitalize on cost-saving opportunities, enhance supplier performance, and ensure unwavering compliance with organizational policies and ethical standards. Driving continuous improvement in procurement processes and cultivating strategic, long-term supplier partnerships are key objectives. We are looking for an individual who is passionate about operational excellence in supply chain management, driven by innovation, and capable of leading high-performing teams in a dynamic, digitally connected global environment. While the company has a presence in Mombasa, Mombasa, KE , this role is entirely remote, providing exceptional flexibility. Your ability to orchestrate complex global procurement activities and deliver substantial strategic value will be paramount to your success.

Responsibilities:
  • Develop and execute global procurement strategies aligned with company objectives.
  • Identify, evaluate, and onboard strategic suppliers worldwide.
  • Lead contract negotiations to secure optimal terms, pricing, and service levels.
  • Manage and develop key supplier relationships, ensuring performance and compliance.
  • Oversee the end-to-end procurement process, from requisition to payment.
  • Analyze market trends and supply chain data to drive cost reductions and efficiencies.
  • Mitigate supply chain risks and develop contingency plans.
  • Ensure adherence to all relevant regulations, trade compliance, and ethical sourcing standards.
  • Collaborate with cross-functional teams (e.g., operations, finance, R&D) to meet business needs.
  • Implement best practices and technology solutions to enhance procurement operations.
Qualifications:
  • Master's degree in Supply Chain Management, Business Administration, Logistics, or a related field.
  • Professional certifications such as CIPS, CPSM, or equivalent are highly desirable.
  • Minimum of 10 years of progressive experience in procurement and supply chain management, with a significant portion in leadership roles.
  • Demonstrated success in managing large-scale, complex, and global procurement operations.
  • Extensive experience in strategic sourcing, contract negotiation, and supplier relationship management.
  • Proficiency in modern procurement technologies, including ERP systems and e-sourcing platforms.
  • Exceptional analytical, strategic thinking, and problem-solving skills.
  • Outstanding leadership, communication, and interpersonal abilities, especially in a remote setting.
  • Proven ability to lead and motivate remote teams.
  • Strong understanding of international trade and customs regulations.
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Global Supply Chain Procurement Manager - Remote

80100 Nairobi, Nairobi KES550000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is seeking an experienced and results-oriented Global Supply Chain Procurement Manager to lead their procurement operations from a fully remote capacity. This role is crucial for ensuring the efficient and cost-effective sourcing of materials and services essential to our business. The ideal candidate will have extensive experience in strategic sourcing, supplier relationship management, and contract negotiation within a global context. You will be responsible for developing and implementing procurement strategies, managing supplier performance, and mitigating supply chain risks. This position demands a proactive approach to identifying cost-saving opportunities and optimizing procurement processes across various international markets. As a remote manager, you will excel at building and maintaining strong virtual relationships with suppliers and internal stakeholders. Key responsibilities include:
  • Developing and executing global procurement strategies aligned with company objectives.
  • Identifying, evaluating, and selecting new suppliers based on quality, cost, and reliability.
  • Negotiating contracts and terms with suppliers to achieve favorable pricing and service agreements.
  • Managing supplier relationships, ensuring performance meets or exceeds expectations.
  • Monitoring market trends and identifying opportunities for cost reduction and process improvement.
  • Mitigating supply chain risks and developing contingency plans.
  • Overseeing the procurement process from requisition to payment.
  • Ensuring compliance with procurement policies and ethical standards.
  • Collaborating with internal departments to understand their procurement needs.
  • Analyzing procurement data to identify trends and areas for optimization.
The successful candidate will possess a Bachelor's degree in Supply Chain Management, Business Administration, or a related field. A Master's degree or relevant professional certifications (e.g., CIPS) are highly desirable. Minimum of 7 years of experience in procurement and supply chain management, with at least 3 years in a managerial role, is required. Proven experience in global sourcing and supplier management is essential. Strong negotiation, analytical, and communication skills are paramount. This is a fully remote position that will support the procurement needs of our client's operations in **Mombasa, Mombasa, KE**. Candidates must demonstrate excellent organizational skills, a strong ability to work independently, and proficiency in using digital collaboration tools. The capacity to manage complex international supply chains from a remote setting is critical.
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Remote Supply Chain Procurement Analyst

80100 Nairobi, Nairobi KES100000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client is seeking a meticulous and analytical Supply Chain Procurement Analyst to join their fully remote team. This role is crucial for optimizing procurement processes, identifying cost-saving opportunities, and ensuring the efficient acquisition of goods and services. You will be responsible for analyzing procurement data, monitoring supplier performance, and supporting strategic sourcing initiatives. The ideal candidate will possess strong analytical skills, a keen eye for detail, and a solid understanding of supply chain principles. You will work closely with procurement managers and cross-functional teams to gather requirements, conduct market research, and evaluate potential suppliers. Your responsibilities will include preparing reports, forecasting demand, and identifying areas for process improvement. Proficiency in data analysis tools and ERP systems is essential. This is an excellent opportunity to contribute to a high-performing team from the comfort of your home office. You will play a vital role in ensuring cost-effectiveness and operational efficiency through strategic procurement.

Key Responsibilities:
  • Analyze procurement data to identify trends, inefficiencies, and cost-saving opportunities.
  • Monitor supplier performance against established metrics and provide regular feedback.
  • Support the development and execution of strategic sourcing strategies.
  • Conduct market research to identify new suppliers and evaluate their capabilities.
  • Assist in the negotiation of contracts and terms with suppliers.
  • Prepare regular reports on procurement activities, including spend analysis and category performance.
  • Collaborate with internal stakeholders to understand their procurement needs and ensure timely delivery of goods and services.
  • Maintain accurate procurement records and databases.
  • Identify and implement process improvements within the procurement function.
  • Support demand planning and inventory management activities.
  • Ensure compliance with procurement policies and procedures.
Qualifications:
  • Bachelor's degree in Supply Chain Management, Business Administration, Economics, or a related field.
  • 1-3 years of experience in procurement, supply chain analysis, or a similar role.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Excel and data analysis tools.
  • Familiarity with ERP systems (e.g., SAP, Oracle) is a plus.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage time effectively in a remote environment.
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Senior Supply Chain Manager - Global Procurement

80100 Nairobi, Nairobi KES650000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is looking for an accomplished Senior Supply Chain Manager with extensive experience in global procurement to lead their strategic sourcing and supply chain operations. This is a fully remote position, offering the flexibility to work from any approved location. You will be responsible for developing and executing comprehensive procurement strategies, optimizing supplier relationships, and ensuring the efficient flow of goods and services across the organization's international network. The role requires a deep understanding of global trade dynamics, risk management, and cost optimization.

Your responsibilities will include identifying and qualifying new suppliers globally, negotiating favorable terms and contracts, and managing supplier performance to ensure quality, delivery, and cost targets are met. You will play a critical role in developing robust supply chain resilience strategies, mitigating risks associated with geopolitical factors, natural disasters, and economic volatility. Furthermore, you will lead initiatives to improve operational efficiency, implement best practices in inventory management, and leverage technology to enhance supply chain visibility and performance. This role demands strong leadership capabilities, excellent analytical skills, and the ability to foster collaborative relationships with internal stakeholders and external partners. You will oversee a complex network of suppliers and logistics providers, ensuring compliance with all relevant regulations and ethical standards. The ability to analyze complex data sets, identify cost-saving opportunities, and implement data-driven decisions is essential. This role is critical to the company's operational success and requires a proactive and strategic approach to supply chain management.

The ideal candidate will possess a Bachelor's degree in Supply Chain Management, Business Administration, or a related field; a Master's degree is preferred. A minimum of 7 years of progressive experience in supply chain management and global procurement is required. Proven experience in strategic sourcing, contract negotiation, and supplier relationship management is essential. Demonstrated success in driving cost reductions and improving supply chain efficiency is a must. Excellent understanding of international trade regulations, logistics, and customs procedures is necessary. Strong leadership, communication, and interpersonal skills are vital for managing diverse teams and stakeholders. Proficiency in supply chain management software and ERP systems is expected. This is a remote position supporting operations based in Mombasa, Mombasa, KE .
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Supply Chain and Logistics Associate

Nairobi, Nairobi KES70000 - KES120000 Y Robert Walters

Posted today

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Job Description

An international non-profit organisation based in Africa is seeking a
Supply Chain & Logistics Associate
to support and optimise their procurement and logistics operations across the region. This role is based in
Nairobi, Kenya
.

This is an exciting opportunity to join a mission-driven organisation dedicated to expanding access to critical health care solutions. The role will be
based in Kenya
and will play a pivotal part in ensuring the smooth flow of products across Sub-Saharan Africa.

The successful candidate will support end-to-end supply chain activities, working closely with suppliers, distributors, and internal teams. This position offers the chance to contribute to meaningful impact, while supporting organisational growth and efficiency.

Key Qualifications:

  • Bachelor's degree in Supply Chain Management, Logistics, Procurement, Business Administration, or a related field (master's or certifications such as CIPS/KISM preferred).
  • 5-7 years of relevant experience in supply chain management, logistics, or procurement.
  • Strong skills in Excel and inventory management systems.
  • Previous experience operating across Sub-Saharan Africa preferred.
  • Exceptional attention to detail, communication, and problem-solving skills.
  • Adaptability to work in a dynamic, fast-paced environment - need to conduct regular meetings with suppliers in Asia

Key Responsibilities:

  • Oversee logistics operations, including warehousing, transportation, and distribution.
  • Manage procurement processes, purchase orders, and supplier relationships.
  • Track shipments, freight quotes, and shipping documentation from origin to destination.
  • Ensure compliance with international and local logistics regulations.
  • Monitor supply chain KPIs including delivery performance, costs, and inventory turnover.
  • Collaborate with internal teams (Sales, Finance, and Customer Support) to meet business goals.
  • Drive improvements to optimise costs, lead times, and operational efficiency.

Key Personal Skills:

  • Organised, proactive, and efficient in managing multiple priorities.
  • Strong interpersonal communication and collaboration skills.
  • Strategic thinker with the ability to problem-solve under pressure.
  • Positive and self-motivated with a solutions-focused mindset.

If you are passionate about strengthening supply chain and logistics operations across Africa, and you have strong experience in procurement and distribution, please submit your application below.

Desired Skills and Experience
Bachelor's degree in Supply Chain Management, Logistics, Procurement, Business Administration, or related field.

Master's degree or professional certifications (e.g., CIPS, KISM) preferred.

5-7 years of experience in supply chain management, with a focus on logistics and procurement.

Previous experience working across Sub-Saharan African countries preferred.

Knowledge of medical devices (especially neonatal and maternal) and related documentation is an advantage.

Strong technical and data entry skills, with advanced Excel proficiency.

Experience using inventory management systems.

Ability to monitor and report on KPIs such as delivery performance, freight costs, inventory turnover, and budget adherence.

Understanding of international and local logistics laws, import requirements, and safety standards.

Exceptional attention to detail (ability to manage multiple moving parts accurately).

Strong problem-solving and strategic thinking skills.

Excellent interpersonal and communication skills (verbal and written in English).

Ability to collaborate effectively with suppliers, distributors, and cross-functional teams (Sales, Finance, Customer Support).

Comfortable in a fast-paced, startup-like environment where priorities can shift quickly.

Willingness to work flexible hours to align with suppliers in Asia and stakeholders in the USA

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Supply Chain and Logistics Manager

80100 Nairobi, Nairobi KES110000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a seasoned Supply Chain and Logistics Manager to oversee all aspects of their supply chain operations based in **Mombasa**. This role is critical for ensuring the efficient and cost-effective flow of goods from suppliers to customers. You will be responsible for managing inventory levels, optimizing transportation routes, coordinating warehousing activities, and negotiating contracts with logistics providers. The ideal candidate will have a comprehensive understanding of international trade regulations, customs procedures, and supply chain best practices. You will analyze supply chain data to identify areas for improvement, implement process enhancements, and reduce operational costs. Key responsibilities include developing demand forecasts, managing procurement processes, and ensuring timely delivery of products. This position requires strong leadership and team management skills, as you will be overseeing a team of supply chain professionals. You will also be responsible for building and maintaining strong relationships with suppliers, vendors, and shipping partners. The ability to problem-solve complex logistical challenges and make strategic decisions to enhance efficiency and customer satisfaction is paramount. Experience with supply chain management software and ERP systems is essential. We are looking for a results-driven individual with a proven track record of success in supply chain management, preferably within the manufacturing or trade sectors. A Bachelor's degree in Supply Chain Management, Business Administration, or a related field, along with significant relevant experience, is required. This is an excellent opportunity for a dedicated professional to make a significant impact on our client's operational success in a key coastal hub.
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Supply Chain & Logistics Manager

80100 Nairobi, Nairobi KES280000 Annually WhatJobs remove_red_eye View All

Posted 1 day ago

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full-time
Our client is seeking a proactive and experienced Supply Chain & Logistics Manager to oversee and optimize their global logistics operations. This is a fully remote position, providing a unique opportunity to manage complex supply chains from anywhere. The successful candidate will be responsible for the end-to-end management of logistics, warehousing, and transportation activities. Key duties include developing and implementing efficient supply chain strategies, managing inventory levels, negotiating with carriers and suppliers, and ensuring timely and cost-effective delivery of goods. You will analyze logistics data to identify areas for improvement, implement new technologies to enhance efficiency, and ensure compliance with international trade regulations and customs requirements. This role requires a deep understanding of supply chain dynamics, inventory management, and transportation modes. Strong analytical, problem-solving, and decision-making skills are essential. The ability to manage multiple projects simultaneously, work effectively with cross-functional teams, and communicate clearly with stakeholders across different geographies is paramount. We are looking for a leader who can drive innovation in logistics, reduce costs, and improve customer satisfaction. Experience with logistics software and ERP systems is a significant advantage. This role, focused on operations near Mombasa, Mombasa, KE , operates as a fully remote role, embracing digital tools for seamless management.
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Head of Supply Chain & Logistics

80100 Nairobi, Nairobi KES200000 Annually WhatJobs

Posted 24 days ago

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Job Description

full-time
Our client, a rapidly growing leader in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a strategic and results-oriented Head of Supply Chain & Logistics. This is a pivotal, fully remote leadership role responsible for overseeing all aspects of the supply chain, from procurement and inventory management to distribution and logistics. You will be instrumental in optimizing operational efficiency, reducing costs, and ensuring the timely delivery of high-quality products to consumers across various markets. Your primary objective will be to build and maintain a robust, agile, and resilient supply chain that supports the company's ambitious growth objectives. Responsibilities include developing and implementing long-term supply chain strategies, managing supplier relationships, negotiating contracts, and overseeing inventory control systems to minimize stockouts and excess inventory. You will lead a geographically dispersed team, fostering a collaborative environment focused on continuous improvement and innovation. The ideal candidate will possess extensive experience in FMCG supply chain management, a deep understanding of logistics operations, and strong analytical and problem-solving skills. You must be adept at leveraging technology and data analytics to drive efficiency and make informed decisions. This fully remote position offers the opportunity to shape the future of our supply chain operations from anywhere in the world. We are looking for a forward-thinking leader with a proven track record of success in managing complex, global supply chains and a passion for excellence in operational execution.

Key Responsibilities:
  • Develop and execute strategic supply chain and logistics plans aligned with company objectives.
  • Oversee end-to-end supply chain operations, including procurement, inventory management, warehousing, and transportation.
  • Manage and optimize inventory levels to meet demand while minimizing holding costs.
  • Negotiate favorable terms and build strong relationships with suppliers and logistics partners.
  • Implement and manage robust logistics networks to ensure efficient and timely product delivery.
  • Drive continuous improvement initiatives to enhance supply chain efficiency and reduce costs.
  • Utilize data analytics and forecasting tools to improve demand planning and supply chain visibility.
  • Lead and mentor a high-performing, remote supply chain team.
  • Ensure compliance with all relevant regulations and quality standards.
  • Identify and mitigate supply chain risks and develop contingency plans.
  • Evaluate and implement new supply chain technologies and systems.
  • Collaborate with sales, marketing, and production teams to align supply chain activities with business needs.

Qualifications:
  • Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • Minimum of 10 years of progressive experience in supply chain management, with at least 5 years in a leadership role within the FMCG industry.
  • Proven track record of successfully managing complex, global supply chains and driving significant cost savings and efficiency improvements.
  • In-depth knowledge of inventory management, logistics, procurement, and international trade.
  • Strong analytical and problem-solving skills, with proficiency in data analysis and forecasting tools.
  • Experience with Supply Chain Management (SCM) software and ERP systems.
  • Excellent leadership, communication, and negotiation skills.
  • Ability to work effectively in a fully remote, fast-paced, and dynamic environment.
  • Demonstrated ability to build and manage high-performing teams remotely.
Join us and lead our supply chain to new heights of excellence.
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Head of Global Supply Chain & Logistics

40300 Nairobi, Nairobi KES750000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client is a global leader in its industry, experiencing rapid expansion and seeking an accomplished Head of Global Supply Chain & Logistics to orchestrate its intricate network. This is a fully remote executive position, enabling you to drive operational excellence from anywhere. You will be accountable for the strategic planning, implementation, and optimization of all global supply chain and logistics operations, encompassing procurement, inventory management, warehousing, transportation, and distribution. Your mission will be to enhance efficiency, reduce costs, improve delivery times, and ensure the seamless flow of goods across international borders, directly contributing to our client's competitive advantage.

Key responsibilities include developing and executing a cohesive global supply chain strategy, managing key supplier relationships, and negotiating favorable contracts. You will lead a diverse international team, foster a culture of continuous improvement, and leverage cutting-edge technology and data analytics to drive visibility and performance. Risk management within the supply chain, including contingency planning for disruptions, will be a critical focus. Collaboration with sales, marketing, and operations teams to ensure alignment with business objectives is essential. The ideal candidate possesses extensive experience in global supply chain management, with a proven track record of transforming and optimizing complex logistics networks. A deep understanding of international trade regulations, customs procedures, and various transportation modes is required. Exceptional leadership, strategic thinking, and strong analytical and problem-solving skills are paramount. This is a transformative opportunity for a seasoned professional to shape the future of a critical business function.
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