1110 Lead E Commerce Operations Manager jobs in Nairobi
Lead E-commerce Operations Manager
Posted 13 days ago
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Key Responsibilities:
- Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
- Develop and implement strategies to optimize website user experience and conversion rates.
- Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
- Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
- Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
- Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
- Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
- Manage the returns and exchange process to minimize losses and enhance customer loyalty.
- Implement and maintain fraud prevention measures for online transactions.
- Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
- Minimum of 6 years of progressive experience in e-commerce operations management.
- Demonstrated success in optimizing online sales funnels and improving customer experience.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
- Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
- Proven ability to manage budgets, control costs, and negotiate contracts.
- Exceptional leadership, communication, and interpersonal skills.
- Experience managing remote teams is highly preferred.
- Strong problem-solving abilities and a results-oriented approach.
- Knowledge of international shipping regulations and customs procedures is an advantage.
This exciting remote role based in **Mombasa, Mombasa, KE** offers a unique opportunity to lead operations for a forward-thinking online retailer.
Senior Supply Chain Procurement Manager
Posted 14 days ago
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Responsibilities:
- Develop and execute global procurement strategies aligned with company objectives.
- Identify, evaluate, and onboard strategic suppliers worldwide.
- Lead contract negotiations to secure optimal terms, pricing, and service levels.
- Manage and develop key supplier relationships, ensuring performance and compliance.
- Oversee the end-to-end procurement process, from requisition to payment.
- Analyze market trends and supply chain data to drive cost reductions and efficiencies.
- Mitigate supply chain risks and develop contingency plans.
- Ensure adherence to all relevant regulations, trade compliance, and ethical sourcing standards.
- Collaborate with cross-functional teams (e.g., operations, finance, R&D) to meet business needs.
- Implement best practices and technology solutions to enhance procurement operations.
- Master's degree in Supply Chain Management, Business Administration, Logistics, or a related field.
- Professional certifications such as CIPS, CPSM, or equivalent are highly desirable.
- Minimum of 10 years of progressive experience in procurement and supply chain management, with a significant portion in leadership roles.
- Demonstrated success in managing large-scale, complex, and global procurement operations.
- Extensive experience in strategic sourcing, contract negotiation, and supplier relationship management.
- Proficiency in modern procurement technologies, including ERP systems and e-sourcing platforms.
- Exceptional analytical, strategic thinking, and problem-solving skills.
- Outstanding leadership, communication, and interpersonal abilities, especially in a remote setting.
- Proven ability to lead and motivate remote teams.
- Strong understanding of international trade and customs regulations.
Global Supply Chain Procurement Manager - Remote
Posted 13 days ago
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Job Description
- Developing and executing global procurement strategies aligned with company objectives.
- Identifying, evaluating, and selecting new suppliers based on quality, cost, and reliability.
- Negotiating contracts and terms with suppliers to achieve favorable pricing and service agreements.
- Managing supplier relationships, ensuring performance meets or exceeds expectations.
- Monitoring market trends and identifying opportunities for cost reduction and process improvement.
- Mitigating supply chain risks and developing contingency plans.
- Overseeing the procurement process from requisition to payment.
- Ensuring compliance with procurement policies and ethical standards.
- Collaborating with internal departments to understand their procurement needs.
- Analyzing procurement data to identify trends and areas for optimization.
Remote Supply Chain Procurement Analyst
Posted 14 days ago
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Key Responsibilities:
- Analyze procurement data to identify trends, inefficiencies, and cost-saving opportunities.
- Monitor supplier performance against established metrics and provide regular feedback.
- Support the development and execution of strategic sourcing strategies.
- Conduct market research to identify new suppliers and evaluate their capabilities.
- Assist in the negotiation of contracts and terms with suppliers.
- Prepare regular reports on procurement activities, including spend analysis and category performance.
- Collaborate with internal stakeholders to understand their procurement needs and ensure timely delivery of goods and services.
- Maintain accurate procurement records and databases.
- Identify and implement process improvements within the procurement function.
- Support demand planning and inventory management activities.
- Ensure compliance with procurement policies and procedures.
- Bachelor's degree in Supply Chain Management, Business Administration, Economics, or a related field.
- 1-3 years of experience in procurement, supply chain analysis, or a similar role.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and data analysis tools.
- Familiarity with ERP systems (e.g., SAP, Oracle) is a plus.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
Senior Supply Chain Manager - Global Procurement
Posted 13 days ago
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Your responsibilities will include identifying and qualifying new suppliers globally, negotiating favorable terms and contracts, and managing supplier performance to ensure quality, delivery, and cost targets are met. You will play a critical role in developing robust supply chain resilience strategies, mitigating risks associated with geopolitical factors, natural disasters, and economic volatility. Furthermore, you will lead initiatives to improve operational efficiency, implement best practices in inventory management, and leverage technology to enhance supply chain visibility and performance. This role demands strong leadership capabilities, excellent analytical skills, and the ability to foster collaborative relationships with internal stakeholders and external partners. You will oversee a complex network of suppliers and logistics providers, ensuring compliance with all relevant regulations and ethical standards. The ability to analyze complex data sets, identify cost-saving opportunities, and implement data-driven decisions is essential. This role is critical to the company's operational success and requires a proactive and strategic approach to supply chain management.
The ideal candidate will possess a Bachelor's degree in Supply Chain Management, Business Administration, or a related field; a Master's degree is preferred. A minimum of 7 years of progressive experience in supply chain management and global procurement is required. Proven experience in strategic sourcing, contract negotiation, and supplier relationship management is essential. Demonstrated success in driving cost reductions and improving supply chain efficiency is a must. Excellent understanding of international trade regulations, logistics, and customs procedures is necessary. Strong leadership, communication, and interpersonal skills are vital for managing diverse teams and stakeholders. Proficiency in supply chain management software and ERP systems is expected. This is a remote position supporting operations based in Mombasa, Mombasa, KE .
Supply Chain and Logistics Associate
Posted today
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An international non-profit organisation based in Africa is seeking a
Supply Chain & Logistics Associate
to support and optimise their procurement and logistics operations across the region. This role is based in
Nairobi, Kenya
.
This is an exciting opportunity to join a mission-driven organisation dedicated to expanding access to critical health care solutions. The role will be
based in Kenya
and will play a pivotal part in ensuring the smooth flow of products across Sub-Saharan Africa.
The successful candidate will support end-to-end supply chain activities, working closely with suppliers, distributors, and internal teams. This position offers the chance to contribute to meaningful impact, while supporting organisational growth and efficiency.
Key Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Procurement, Business Administration, or a related field (master's or certifications such as CIPS/KISM preferred).
- 5-7 years of relevant experience in supply chain management, logistics, or procurement.
- Strong skills in Excel and inventory management systems.
- Previous experience operating across Sub-Saharan Africa preferred.
- Exceptional attention to detail, communication, and problem-solving skills.
- Adaptability to work in a dynamic, fast-paced environment - need to conduct regular meetings with suppliers in Asia
Key Responsibilities:
- Oversee logistics operations, including warehousing, transportation, and distribution.
- Manage procurement processes, purchase orders, and supplier relationships.
- Track shipments, freight quotes, and shipping documentation from origin to destination.
- Ensure compliance with international and local logistics regulations.
- Monitor supply chain KPIs including delivery performance, costs, and inventory turnover.
- Collaborate with internal teams (Sales, Finance, and Customer Support) to meet business goals.
- Drive improvements to optimise costs, lead times, and operational efficiency.
Key Personal Skills:
- Organised, proactive, and efficient in managing multiple priorities.
- Strong interpersonal communication and collaboration skills.
- Strategic thinker with the ability to problem-solve under pressure.
- Positive and self-motivated with a solutions-focused mindset.
If you are passionate about strengthening supply chain and logistics operations across Africa, and you have strong experience in procurement and distribution, please submit your application below.
Desired Skills and Experience
Bachelor's degree in Supply Chain Management, Logistics, Procurement, Business Administration, or related field.
Master's degree or professional certifications (e.g., CIPS, KISM) preferred.
5-7 years of experience in supply chain management, with a focus on logistics and procurement.
Previous experience working across Sub-Saharan African countries preferred.
Knowledge of medical devices (especially neonatal and maternal) and related documentation is an advantage.
Strong technical and data entry skills, with advanced Excel proficiency.
Experience using inventory management systems.
Ability to monitor and report on KPIs such as delivery performance, freight costs, inventory turnover, and budget adherence.
Understanding of international and local logistics laws, import requirements, and safety standards.
Exceptional attention to detail (ability to manage multiple moving parts accurately).
Strong problem-solving and strategic thinking skills.
Excellent interpersonal and communication skills (verbal and written in English).
Ability to collaborate effectively with suppliers, distributors, and cross-functional teams (Sales, Finance, Customer Support).
Comfortable in a fast-paced, startup-like environment where priorities can shift quickly.
Willingness to work flexible hours to align with suppliers in Asia and stakeholders in the USA
Supply Chain and Logistics Manager
Posted 1 day ago
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Supply Chain & Logistics Manager
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Head of Supply Chain & Logistics
Posted 24 days ago
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Job Description
Key Responsibilities:
- Develop and execute strategic supply chain and logistics plans aligned with company objectives.
- Oversee end-to-end supply chain operations, including procurement, inventory management, warehousing, and transportation.
- Manage and optimize inventory levels to meet demand while minimizing holding costs.
- Negotiate favorable terms and build strong relationships with suppliers and logistics partners.
- Implement and manage robust logistics networks to ensure efficient and timely product delivery.
- Drive continuous improvement initiatives to enhance supply chain efficiency and reduce costs.
- Utilize data analytics and forecasting tools to improve demand planning and supply chain visibility.
- Lead and mentor a high-performing, remote supply chain team.
- Ensure compliance with all relevant regulations and quality standards.
- Identify and mitigate supply chain risks and develop contingency plans.
- Evaluate and implement new supply chain technologies and systems.
- Collaborate with sales, marketing, and production teams to align supply chain activities with business needs.
Qualifications:
- Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in supply chain management, with at least 5 years in a leadership role within the FMCG industry.
- Proven track record of successfully managing complex, global supply chains and driving significant cost savings and efficiency improvements.
- In-depth knowledge of inventory management, logistics, procurement, and international trade.
- Strong analytical and problem-solving skills, with proficiency in data analysis and forecasting tools.
- Experience with Supply Chain Management (SCM) software and ERP systems.
- Excellent leadership, communication, and negotiation skills.
- Ability to work effectively in a fully remote, fast-paced, and dynamic environment.
- Demonstrated ability to build and manage high-performing teams remotely.
Head of Global Supply Chain & Logistics
Posted 14 days ago
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Job Description
Key responsibilities include developing and executing a cohesive global supply chain strategy, managing key supplier relationships, and negotiating favorable contracts. You will lead a diverse international team, foster a culture of continuous improvement, and leverage cutting-edge technology and data analytics to drive visibility and performance. Risk management within the supply chain, including contingency planning for disruptions, will be a critical focus. Collaboration with sales, marketing, and operations teams to ensure alignment with business objectives is essential. The ideal candidate possesses extensive experience in global supply chain management, with a proven track record of transforming and optimizing complex logistics networks. A deep understanding of international trade regulations, customs procedures, and various transportation modes is required. Exceptional leadership, strategic thinking, and strong analytical and problem-solving skills are paramount. This is a transformative opportunity for a seasoned professional to shape the future of a critical business function.