3,750 Lead Customer Support Engineer Remote jobs in Kenya
Lead Installation and Maintenance Engineer (Remote Support)
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Engineer to provide expert remote technical support. This position is fully remote, focusing on guiding and troubleshooting installation and maintenance processes for complex equipment and systems. You will be the primary remote resource for on-site technicians, offering solutions to installation challenges, diagnostic support for maintenance issues, and best practice guidance. The ideal candidate will have a comprehensive understanding of electromechanical systems, industrial equipment, or IT infrastructure, coupled with excellent problem-solving skills and the ability to communicate technical information effectively across distances. Responsibilities include: providing real-time remote assistance to field teams during installations and maintenance operations; diagnosing and resolving complex technical issues via video, phone, and remote access tools; creating and updating installation manuals, troubleshooting guides, and technical documentation; analyzing service reports to identify recurring problems and suggest preventative measures; collaborating with engineering and product development teams to improve product design and reliability based on field feedback; training field technicians on new equipment and procedures; ensuring adherence to safety protocols and quality standards; and managing a queue of remote support requests efficiently. This role demands strong initiative, self-discipline, and a commitment to ensuring operational excellence through remote support.
Qualifications:
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Minimum of 5 years of experience in installation, maintenance, or field service engineering, with a significant portion in a technical support capacity.
- Proven experience troubleshooting complex electromechanical or IT systems.
- Proficiency with remote support tools, diagnostic software, and documentation platforms.
- Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in a lead or supervisory role is preferred.
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Lead Installation and Maintenance Engineer - Remote Systems Oversight
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Engineer to oversee their remote installation and maintenance operations. This is a fully remote position requiring strategic planning, technical guidance, and remote team management. You will be responsible for developing and implementing best practices for the installation and maintenance of complex systems, ensuring operational efficiency and reliability. We are looking for a proactive leader with a deep understanding of electromechanical systems and a proven ability to manage projects and teams from a distance.
Responsibilities:
Responsibilities:
- Develop and standardize installation and maintenance procedures and protocols for various systems.
- Provide remote technical leadership and support to field installation and maintenance teams.
- Oversee the planning and execution of installation projects, ensuring adherence to schedules, budgets, and quality standards.
- Develop and manage preventative maintenance programs to minimize downtime and maximize equipment lifespan.
- Troubleshoot complex technical issues remotely and guide field teams towards effective resolution.
- Analyze maintenance data to identify trends, root causes of failures, and opportunities for improvement.
- Manage spare parts inventory and logistics to ensure timely availability of necessary components.
- Collaborate with engineering and product development teams to provide feedback on product design for improved installability and maintainability.
- Develop and deliver training programs for installation and maintenance technicians.
- Ensure compliance with all relevant safety regulations and industry standards.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 8 years of experience in installation, maintenance, and technical support of complex systems, with at least 3 years in a leadership role.
- Proven expertise in developing and implementing installation and maintenance strategies.
- Strong understanding of electromechanical systems, industrial equipment, and diagnostic tools.
- Excellent problem-solving and analytical skills, with the ability to diagnose issues remotely.
- Exceptional communication, leadership, and team management skills, essential for remote coordination.
- Experience with project management methodologies and tools.
- Proficiency in using CMMS (Computerized Maintenance Management Systems) and relevant software.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a remote setting.
- Commitment to safety and quality standards.
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Lead Aircraft Maintenance Engineer (Remote)
Posted 2 days ago
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Job Description
Our client, a prestigious aviation firm, is seeking an experienced and highly skilled Lead Aircraft Maintenance Engineer to join their expanding team. This is a fully remote position, offering the unique opportunity to oversee and direct aircraft maintenance operations from a distance. The ideal candidate will possess a strong background in aviation mechanics, extensive knowledge of aircraft systems, and a proven ability to lead engineering teams. You will be responsible for developing and implementing comprehensive maintenance programs, ensuring compliance with all aviation regulations, and maintaining the highest standards of safety and airworthiness. This role requires meticulous attention to detail, exceptional troubleshooting skills, and the ability to manage complex maintenance schedules and projects remotely. You will collaborate closely with flight operations, quality assurance, and regulatory bodies to ensure operational readiness and efficiency. Key responsibilities include performing technical evaluations of aircraft maintenance data, developing repair strategies, and overseeing the implementation of modifications and upgrades. The ability to analyze maintenance logs, identify recurring issues, and implement preventive measures will be crucial. You will also play a key role in managing the supply chain for aircraft parts and ensuring efficient inventory management. Strong leadership and communication skills are essential to effectively manage and mentor a team of engineers and technicians, even in a remote setting. Experience with various aircraft types and their specific maintenance requirements is highly desirable. The successful candidate will be proficient in using aviation maintenance software and diagnostic tools. A strong understanding of airworthiness directives (ADs) and service bulletins (SBs) is required. This position, while fully remote, is linked to the operational focus near **Nyeri, Nyeri, KE**. A relevant engineering degree or equivalent certification, along with a valid Aircraft Maintenance Engineer (AME) license, is required. A minimum of 10 years of progressive experience in aircraft maintenance, with at least 5 years in a lead or supervisory role, is essential. If you are a dedicated aviation professional with a passion for engineering excellence and a proven ability to lead in a remote environment, we encourage you to apply.
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Senior Customer Service & Helpdesk Lead - Remote Technical Support Manager
Posted 20 days ago
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Job Description
Our client, a fast-growing technology solutions provider, is seeking a highly skilled and motivated Senior Customer Service & Helpdesk Lead to manage their remote support operations. This is a fully remote position, allowing you to lead from anywhere. The ideal candidate will be responsible for ensuring exceptional customer support experiences, managing a team of helpdesk professionals, and optimizing support processes for efficiency and effectiveness. Your role will involve handling escalated customer issues, providing technical guidance, and developing comprehensive training materials for the support team. You will play a crucial part in maintaining high levels of customer satisfaction, reducing ticket resolution times, and ensuring adherence to service level agreements (SLAs). We are looking for an individual with a strong technical aptitude, excellent problem-solving skills, and a deep understanding of customer service best practices. The ability to analyze support metrics, identify trends, and implement continuous improvement initiatives will be key. You will work closely with product development and engineering teams to provide feedback on customer issues and contribute to product enhancements. This is an excellent opportunity to lead a remote support team, shape customer service strategies, and make a tangible impact on customer retention and loyalty. The successful candidate will possess outstanding communication and leadership skills, with the ability to motivate and inspire a distributed team. Proficiency in helpdesk software, CRM systems, and various troubleshooting methodologies is essential. We are committed to fostering a collaborative and supportive remote work culture where team members can thrive. Your dedication to customer advocacy and your strategic approach to support management will be vital in upholding the company's reputation for excellent service. This position offers a chance to grow your career in a dynamic, customer-focused environment.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of customer service and helpdesk representatives.
- Oversee the resolution of escalated customer technical issues and inquiries.
- Develop and implement customer support policies and procedures.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Train and mentor helpdesk staff on technical issues and customer service best practices.
- Maintain and improve knowledge base articles and troubleshooting guides.
- Collaborate with engineering and product teams to address recurring issues.
- Ensure adherence to service level agreements (SLAs).
- Analyze support data to identify trends and recommend process improvements.
- Manage helpdesk software and tools to optimize efficiency.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership role.
- Proven experience managing remote support teams.
- Strong technical troubleshooting skills across various hardware and software platforms.
- Excellent understanding of helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk).
- Proficiency in CRM systems and customer service methodologies.
- Strong analytical and problem-solving skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Ability to work independently and manage priorities effectively in a remote setting.
- ITIL certification is a plus.
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Lead Installation & Maintenance Technician (Remote Support)
Posted 14 days ago
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Job Description
Our client is seeking a highly experienced Lead Installation & Maintenance Technician who will primarily provide remote support and oversight for complex installation and maintenance projects across various industrial and commercial sites. This role is ideal for a seasoned professional who excels in diagnosing issues, guiding field teams, and ensuring the seamless operation of critical equipment, all managed from a remote location. You will be the primary technical point of contact, troubleshooting problems and coordinating solutions to minimize downtime and ensure operational efficiency.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and guidance for the installation, troubleshooting, and maintenance of specialized equipment and systems.
- Diagnose complex mechanical, electrical, and software issues reported by field technicians or monitoring systems.
- Develop detailed step-by-step remote troubleshooting guides and standard operating procedures.
- Oversee the work of on-site installation and maintenance teams, offering expert advice and support via remote communication channels.
- Review installation and maintenance logs, identify trends, and recommend preventative measures.
- Coordinate with engineering and product development teams to escalate recurring issues and contribute to product improvements.
- Manage spare parts inventory and recommend replenishment strategies based on usage and failure analysis.
- Develop and deliver remote training sessions for new technicians and existing staff on equipment operation and maintenance.
- Ensure all remote support activities are meticulously documented in the company's CRM and ticketing systems.
- Contribute to the continuous improvement of remote support processes and tools.
- Be available for on-call support during off-hours, as needed, to address critical system failures.
- Technical degree or equivalent certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering, Industrial Automation).
- A minimum of 6 years of hands-on experience in installation and maintenance of industrial or commercial systems, with a strong emphasis on complex machinery.
- Proven expertise in diagnosing and resolving a wide range of technical issues remotely.
- Excellent understanding of electrical schematics, mechanical drawings, and diagnostic software.
- Strong problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to clearly convey technical information to diverse audiences.
- Proficiency in using remote support tools, video conferencing, and ticketing systems.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience leading or mentoring junior technicians is highly advantageous.
- Willingness to travel occasionally to on-site locations for complex issue resolution or training, as required.
This advertiser has chosen not to accept applicants from your region.
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Lead Installation and Maintenance Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Technician to spearhead their remote support operations. In this critical, fully remote role, you will provide expert technical guidance and troubleshooting assistance for the installation and maintenance of complex equipment and systems. You will leverage your deep technical knowledge to guide on-site teams or end-users through intricate setup procedures, diagnostic processes, and repair protocols via detailed virtual instructions and support. Your responsibilities will include developing comprehensive installation manuals and maintenance guides, conducting remote diagnostics, resolving technical issues, and ensuring the smooth operation of deployed systems. You will also be involved in training and mentoring junior technicians in remote support best practices. This is a remote-first position, demanding exceptional problem-solving skills, clear communication, and the ability to explain complex technical procedures effectively in a virtual environment. The ideal candidate will have a robust background in installation and maintenance, ideally within a relevant industry (e.g., IT hardware, specialized machinery, telecommunications). Proficiency with remote access tools, diagnostic software, and technical documentation platforms is essential. You must be able to analyze technical problems rapidly, provide accurate solutions, and maintain detailed records of all support interactions and resolutions. A proactive approach to identifying potential issues and developing preventive maintenance strategies, coupled with the ability to work independently and manage your time effectively, are critical. This role offers a unique opportunity to contribute to operational excellence from anywhere, ensuring client satisfaction and system reliability through expert remote technical support.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for installation and maintenance of equipment/systems.
- Develop detailed installation guides, troubleshooting manuals, and maintenance procedures.
- Conduct remote diagnostics to identify and resolve technical issues.
- Guide on-site personnel through complex installation and repair processes.
- Train and mentor junior technicians on remote support protocols and best practices.
- Maintain accurate records of support requests, resolutions, and system performance.
- Collaborate with engineering and product teams to provide feedback for product improvement.
- Ensure client satisfaction through timely and effective technical assistance.
- Proven experience as an Installation and Maintenance Technician or similar role.
- Strong technical background in a relevant field (e.g., mechanical, electrical, IT, industrial equipment).
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote support tools, diagnostic software, and technical documentation.
- Exceptional verbal and written communication skills, with the ability to convey technical information clearly.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in developing technical documentation is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Installation & Maintenance Technician - Remote
Posted 18 days ago
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Job Description
Our client, a leading provider of (mention industry, e.g., industrial equipment, telecommunications solutions), is seeking a highly skilled and experienced Lead Installation & Maintenance Technician to join their remote support team. This role is crucial for ensuring the optimal performance and longevity of our client's products and systems. The ideal candidate will possess a strong technical background in installation, troubleshooting, and repair of complex equipment or systems. You will be responsible for providing remote technical guidance and support to field technicians, diagnosing issues via remote diagnostics, and developing comprehensive maintenance plans. This position requires excellent problem-solving skills, a deep understanding of mechanical, electrical, or (relevant discipline) systems, and the ability to clearly communicate technical information to both technical and non-technical audiences. You will also be involved in developing training materials for field personnel and contributing to the continuous improvement of installation and maintenance procedures. A proactive approach to identifying potential issues and recommending preventive measures is essential. This is a fully remote position, demanding excellent organizational skills, strong self-discipline, and the ability to effectively manage your workload and collaborate with a dispersed team. You will leverage specialized software and communication tools to provide real-time support and ensure customer satisfaction. The successful candidate will demonstrate a meticulous attention to detail, a commitment to quality workmanship, and a passion for ensuring the reliable operation of critical infrastructure. This role offers a significant opportunity to contribute to the efficiency and effectiveness of our client's operations.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance for installation and maintenance activities.
- Diagnose and troubleshoot complex technical issues via remote diagnostic tools.
- Develop and refine installation and maintenance procedures and best practices.
- Train and mentor field technicians on technical procedures and safety protocols.
- Create and update technical documentation and user manuals.
- Identify recurring issues and recommend solutions for product improvement.
- Oversee the planning and scheduling of maintenance activities.
- Ensure adherence to safety standards and regulatory compliance.
- Collaborate with engineering and product development teams on technical matters.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. Relevant certifications are a plus.
- Minimum of 7 years of experience in installation, maintenance, and repair of (specific equipment/systems).
- Proven experience providing remote technical support or supervision.
- Strong understanding of (relevant technologies, e.g., PLC systems, network infrastructure, HVAC systems).
- Excellent diagnostic, problem-solving, and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain complex technical concepts.
- Proficiency in remote access and diagnostic software.
- Ability to work independently and manage time effectively in a remote environment.
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6
Lead Installation and Maintenance Technician (Remote)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and resourceful Lead Installation and Maintenance Technician to manage and execute critical service operations within a fully remote structure. This role is essential for ensuring the efficient and effective installation, upkeep, and repair of our clients' equipment and systems, maintaining optimal performance and client satisfaction. The ideal candidate will possess extensive hands-on experience in troubleshooting, diagnosing, and resolving complex technical issues across a variety of systems and machinery. You will be responsible for leading a team of remote technicians, providing technical guidance, developing maintenance schedules, and ensuring adherence to safety and quality standards. This remote position requires exceptional problem-solving abilities, strong communication skills for interacting with clients and remote teams, and proficiency in utilizing remote diagnostic and support tools. Key responsibilities include conducting remote installations, performing preventive maintenance, responding to service requests, and managing inventory of spare parts. Experience with specific industry-related equipment and software is highly advantageous. A deep understanding of electrical, mechanical, and electronic systems is expected. You will also play a role in training junior technicians and contributing to the continuous improvement of installation and maintenance procedures. This is an excellent opportunity for a seasoned technician to take on a leadership role and make a significant impact on our operational efficiency and client service. We are looking for a proactive individual who can effectively manage tasks and guide a team in a remote setting, ensuring timely and high-quality service delivery. The role offers the flexibility of remote work, though our operational headquarters are situated in **Machakos, Machakos, KE**.
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Lead Installation and Maintenance Technician - Remote Oversight
Posted 5 days ago
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Job Description
Our client is seeking a highly experienced Lead Installation and Maintenance Technician to provide remote oversight and technical leadership for field teams. This role is crucial for ensuring the efficient and effective installation, maintenance, and repair of complex equipment and systems across various client sites. You will be responsible for developing and refining installation and maintenance procedures, providing remote technical support to on-site technicians, and troubleshooting challenging technical issues. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems relevant to our industry, along with strong diagnostic and problem-solving abilities. A key aspect of this position is the ability to analyze performance data, identify recurring issues, and implement preventative maintenance strategies to minimize downtime. You will also be involved in training and mentoring junior technicians, ensuring adherence to safety protocols and quality standards. The successful candidate must have excellent communication skills, with the ability to clearly articulate technical instructions and guide field personnel remotely. This fully remote position requires a self-disciplined, organized, and proactive individual who can manage multiple support requests and projects concurrently. Your expertise will be vital in maintaining the operational readiness and longevity of critical equipment, ensuring customer satisfaction through reliable service.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical guidance and support for installation and maintenance activities.
- Develop and update standard operating procedures for installation, maintenance, and repair.
- Diagnose and troubleshoot complex technical issues remotely.
- Analyze maintenance logs and equipment performance data to identify trends and root causes of failures.
- Develop and implement preventative maintenance programs.
- Oversee and coordinate the work of field technicians, ensuring adherence to schedules and quality standards.
- Train and mentor junior technicians on best practices and troubleshooting techniques.
- Ensure all work is performed in compliance with safety regulations and company policies.
- Liaise with engineering and product development teams to provide feedback on equipment design and reliability.
- Manage inventory of spare parts and consumables for remote teams.
Qualifications:
- Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex equipment.
- Proven experience in a supervisory or lead technician role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent diagnostic, troubleshooting, and problem-solving skills.
- Proficiency with diagnostic tools and software.
- Exceptional communication and interpersonal skills for remote team management.
- Ability to work independently and manage a remote workload effectively.
- Knowledge of safety procedures and regulations in a technical environment.
- Experience in the relevant industry (e.g., industrial machinery, telecommunications, medical devices) is highly preferred.
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8
Lead Installation & Maintenance Technician (Remote Coordination)
Posted 12 days ago
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Job Description
Our client is looking for a skilled Lead Installation & Maintenance Technician to remotely coordinate and oversee field operations. This role requires an individual with a strong technical background in installation and maintenance, who can effectively manage and guide a team of technicians remotely. You will be responsible for scheduling and dispatching technicians, troubleshooting technical issues reported by clients, ensuring that installations and repairs are completed to high standards, and managing inventory of parts and equipment. The primary focus will be on providing remote technical support, remote diagnostics, and quality control oversight. You will utilize project management software, communication platforms, and remote access tools to maintain seamless operations and client satisfaction.
The ideal candidate will have extensive hands-on experience in a relevant installation and maintenance field (e.g., HVAC, electrical, plumbing, IT infrastructure). Strong leadership and communication skills are essential for guiding and motivating field teams. You must be proficient in diagnosing and solving technical problems, often with limited initial information. Experience with scheduling software and customer relationship management (CRM) systems is highly desirable. The ability to interpret technical diagrams, manuals, and reports is crucial. As this is a remote coordination role, excellent organizational skills, self-discipline, and the capacity to manage multiple priorities are paramount. This is a unique opportunity to leverage your technical expertise in a remote leadership capacity, ensuring efficient and effective installation and maintenance services for clients, with a geographical focus that includes the area around Kitale, Trans-Nzoia, KE . We seek a proactive problem-solver who can ensure operational excellence through remote supervision and support.
The ideal candidate will have extensive hands-on experience in a relevant installation and maintenance field (e.g., HVAC, electrical, plumbing, IT infrastructure). Strong leadership and communication skills are essential for guiding and motivating field teams. You must be proficient in diagnosing and solving technical problems, often with limited initial information. Experience with scheduling software and customer relationship management (CRM) systems is highly desirable. The ability to interpret technical diagrams, manuals, and reports is crucial. As this is a remote coordination role, excellent organizational skills, self-discipline, and the capacity to manage multiple priorities are paramount. This is a unique opportunity to leverage your technical expertise in a remote leadership capacity, ensuring efficient and effective installation and maintenance services for clients, with a geographical focus that includes the area around Kitale, Trans-Nzoia, KE . We seek a proactive problem-solver who can ensure operational excellence through remote supervision and support.
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