3 Lead Installation And Maintenance Technician Remote Support jobs in whatjobs
Lead Installation and Maintenance Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Technician to spearhead their remote support operations. In this critical, fully remote role, you will provide expert technical guidance and troubleshooting assistance for the installation and maintenance of complex equipment and systems. You will leverage your deep technical knowledge to guide on-site teams or end-users through intricate setup procedures, diagnostic processes, and repair protocols via detailed virtual instructions and support. Your responsibilities will include developing comprehensive installation manuals and maintenance guides, conducting remote diagnostics, resolving technical issues, and ensuring the smooth operation of deployed systems. You will also be involved in training and mentoring junior technicians in remote support best practices. This is a remote-first position, demanding exceptional problem-solving skills, clear communication, and the ability to explain complex technical procedures effectively in a virtual environment. The ideal candidate will have a robust background in installation and maintenance, ideally within a relevant industry (e.g., IT hardware, specialized machinery, telecommunications). Proficiency with remote access tools, diagnostic software, and technical documentation platforms is essential. You must be able to analyze technical problems rapidly, provide accurate solutions, and maintain detailed records of all support interactions and resolutions. A proactive approach to identifying potential issues and developing preventive maintenance strategies, coupled with the ability to work independently and manage your time effectively, are critical. This role offers a unique opportunity to contribute to operational excellence from anywhere, ensuring client satisfaction and system reliability through expert remote technical support.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for installation and maintenance of equipment/systems.
- Develop detailed installation guides, troubleshooting manuals, and maintenance procedures.
- Conduct remote diagnostics to identify and resolve technical issues.
- Guide on-site personnel through complex installation and repair processes.
- Train and mentor junior technicians on remote support protocols and best practices.
- Maintain accurate records of support requests, resolutions, and system performance.
- Collaborate with engineering and product teams to provide feedback for product improvement.
- Ensure client satisfaction through timely and effective technical assistance.
- Proven experience as an Installation and Maintenance Technician or similar role.
- Strong technical background in a relevant field (e.g., mechanical, electrical, IT, industrial equipment).
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote support tools, diagnostic software, and technical documentation.
- Exceptional verbal and written communication skills, with the ability to convey technical information clearly.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in developing technical documentation is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Installation and Maintenance Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Installation and Maintenance Technician to provide remote technical support and guidance for complex equipment and systems. This crucial role involves diagnosing issues, developing repair strategies, and overseeing field technicians to ensure optimal performance and uptime of our client's assets. The ideal candidate possesses extensive hands-on experience in installation and maintenance, strong troubleshooting skills, and the ability to communicate technical information clearly and effectively through remote channels. You will be instrumental in developing maintenance procedures, training junior technicians, and ensuring adherence to safety and quality standards. This is a fully remote position, requiring excellent self-management and virtual collaboration capabilities.
Responsibilities include:
Qualifications:
This is a fantastic opportunity to leverage your expertise in installation and maintenance to support operations globally from a remote location. If you are a skilled technician looking for a challenging and flexible role, we encourage you to apply. This position is based in the Nakuru region but is fully remote.
Responsibilities include:
- Providing expert remote technical support for installation, troubleshooting, and maintenance of specialized equipment and systems.
- Diagnosing mechanical, electrical, and software issues remotely using diagnostic tools and detailed information from field technicians.
- Developing clear and concise step-by-step procedures for installation, repair, and preventative maintenance tasks.
- Guiding and training field service technicians through complex repair processes via video calls, documentation, and remote assistance tools.
- Creating and updating technical documentation, manuals, and troubleshooting guides.
- Monitoring equipment performance data and identifying potential issues before they lead to failures.
- Collaborating with engineering teams to provide feedback on product design and reliability based on field issues.
- Ensuring all maintenance and installation activities comply with safety regulations and company standards.
- Managing spare parts inventory and ensuring timely availability for field operations.
- Contributing to the development of predictive maintenance strategies and remote monitoring solutions.
Qualifications:
- Minimum of 5 years of experience in installation, maintenance, and repair of complex industrial or commercial equipment.
- Strong understanding of mechanical, electrical, and basic software/control systems.
- Exceptional diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts remotely.
- Proficiency with remote diagnostic tools, video conferencing, and digital documentation platforms.
- Experience in training or mentoring technical staff is highly desirable.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Knowledge of safety protocols and best practices in a technical field.
- Relevant certifications in mechanical, electrical, or relevant systems maintenance are a plus.
- A Diploma or equivalent qualification in a technical field is required.
This is a fantastic opportunity to leverage your expertise in installation and maintenance to support operations globally from a remote location. If you are a skilled technician looking for a challenging and flexible role, we encourage you to apply. This position is based in the Nakuru region but is fully remote.
This advertiser has chosen not to accept applicants from your region.
1
Lead Installation and Maintenance Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Lead Installation and Maintenance Technician to provide expert remote support for complex equipment. This is a crucial, fully remote position where you will be the primary point of contact for troubleshooting, guiding on-site personnel, and ensuring the optimal functioning of installed systems. You will leverage your extensive technical knowledge to diagnose issues, provide step-by-step instructions for installation and repair, and manage preventative maintenance schedules. The ideal candidate has a strong mechanical or electrical background, exceptional problem-solving abilities, and outstanding communication skills to effectively guide others remotely.
Responsibilities:
Qualifications:
This role is ideal for a hands-on technician who excels at problem-solving from a distance and is passionate about ensuring the seamless operation of critical equipment. The administrative location for this fully remote position is Bungoma, Bungoma, KE .
Responsibilities:
- Provide expert remote technical support for the installation, configuration, and maintenance of specialized equipment.
- Diagnose and troubleshoot technical issues reported by clients or on-site technicians via phone, video call, and remote access tools.
- Develop clear and concise technical documentation, including installation guides, troubleshooting manuals, and maintenance procedures.
- Guide and train on-site personnel through complex installation and repair processes.
- Monitor system performance remotely and proactively identify potential issues.
- Advise on preventative maintenance strategies to ensure longevity and optimal performance of equipment.
- Collaborate with the engineering and product development teams to provide feedback on product design and functionality.
- Manage spare parts inventory and advise on necessary replacements.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Maintain detailed records of all support requests, diagnoses, and resolutions.
- Identify trends in support requests to propose improvements in product design or training materials.
- Stay current with technological advancements and new product releases.
Qualifications:
- Technical diploma or certification in Electrical Engineering, Mechanical Engineering, Electronics, or a related field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex machinery or systems.
- Proven experience providing remote technical support and troubleshooting.
- Strong understanding of electrical, mechanical, and software systems.
- Exceptional diagnostic and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Proficiency in using remote diagnostic tools and collaboration software.
- Ability to work independently and manage a demanding remote workload.
- Customer-focused approach with a commitment to delivering high-quality service.
This role is ideal for a hands-on technician who excels at problem-solving from a distance and is passionate about ensuring the seamless operation of critical equipment. The administrative location for this fully remote position is Bungoma, Bungoma, KE .
This advertiser has chosen not to accept applicants from your region.
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