2 Lead Installation Maintenance Technician Remote Support jobs in whatjobs
Lead Installation & Maintenance Technician (Remote Support)
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Lead Installation & Maintenance Technician who will primarily provide remote support and oversight for complex installation and maintenance projects across various industrial and commercial sites. This role is ideal for a seasoned professional who excels in diagnosing issues, guiding field teams, and ensuring the seamless operation of critical equipment, all managed from a remote location. You will be the primary technical point of contact, troubleshooting problems and coordinating solutions to minimize downtime and ensure operational efficiency.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and guidance for the installation, troubleshooting, and maintenance of specialized equipment and systems.
- Diagnose complex mechanical, electrical, and software issues reported by field technicians or monitoring systems.
- Develop detailed step-by-step remote troubleshooting guides and standard operating procedures.
- Oversee the work of on-site installation and maintenance teams, offering expert advice and support via remote communication channels.
- Review installation and maintenance logs, identify trends, and recommend preventative measures.
- Coordinate with engineering and product development teams to escalate recurring issues and contribute to product improvements.
- Manage spare parts inventory and recommend replenishment strategies based on usage and failure analysis.
- Develop and deliver remote training sessions for new technicians and existing staff on equipment operation and maintenance.
- Ensure all remote support activities are meticulously documented in the company's CRM and ticketing systems.
- Contribute to the continuous improvement of remote support processes and tools.
- Be available for on-call support during off-hours, as needed, to address critical system failures.
- Technical degree or equivalent certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering, Industrial Automation).
- A minimum of 6 years of hands-on experience in installation and maintenance of industrial or commercial systems, with a strong emphasis on complex machinery.
- Proven expertise in diagnosing and resolving a wide range of technical issues remotely.
- Excellent understanding of electrical schematics, mechanical drawings, and diagnostic software.
- Strong problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to clearly convey technical information to diverse audiences.
- Proficiency in using remote support tools, video conferencing, and ticketing systems.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience leading or mentoring junior technicians is highly advantageous.
- Willingness to travel occasionally to on-site locations for complex issue resolution or training, as required.
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Lead Installation & Maintenance Technician (Remote Support)
Posted 2 days ago
Job Viewed
Job Description
Our client, a provider of sophisticated industrial equipment, is looking for a Lead Installation & Maintenance Technician for a fully remote role. You will be responsible for providing expert remote technical support and guidance to field technicians and clients during installation, troubleshooting, and maintenance of complex machinery. This position requires a deep understanding of mechanical, electrical, and hydraulic systems, along with strong diagnostic skills. Your duties will involve interpreting technical manuals, blueprints, and schematics; guiding on-site personnel through complex procedures via video calls, phone, and other remote communication channels; and documenting troubleshooting steps and resolutions. You will also play a key role in training field technicians, developing technical documentation, and contributing to product improvement feedback. The ideal candidate will have extensive hands-on experience in installing and maintaining industrial equipment, excellent problem-solving abilities, and the capacity to explain technical concepts clearly to individuals with varying levels of expertise. Proficiency with diagnostic tools and remote collaboration software is essential. This is a unique opportunity to leverage your technical expertise in a remote setting, supporting crucial operations for clients in various locations, including the coastal region around Malindi, Kilifi, KE . We seek a proactive, patient, and highly skilled technician with a strong commitment to ensuring equipment uptime and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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