3,904 Lead Customer Success Specialist jobs in Kenya
Lead Customer Success Specialist
Posted 16 days ago
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Job Description
Our client is searching for a highly motivated and experienced Lead Customer Success Specialist to join their expanding team. This is a premier fully remote position, offering an exceptional opportunity to shape customer experiences and drive client satisfaction. You will be instrumental in building and maintaining strong relationships with a diverse portfolio of clients, ensuring they derive maximum value from our client's products and services. Your responsibilities will include proactively engaging with customers, understanding their unique needs and challenges, and providing tailored solutions and support. You will act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and managing escalations with a high degree of professionalism. A significant part of your role will involve developing and implementing customer success strategies, onboarding new clients, and conducting regular check-ins to ensure continued satisfaction and retention. You will also be responsible for gathering customer feedback, identifying trends, and providing insights to internal product and sales teams to drive improvements. This role requires excellent communication, problem-solving, and interpersonal skills, with a proven ability to empathize with customers and advocate for their needs. The ideal candidate will have a track record of success in customer-facing roles, preferably in a SaaS or technology environment. As a remote-first role, you must be self-disciplined, organized, and proficient in using various collaboration and communication tools. You will contribute to a positive team culture, sharing best practices and mentoring junior team members. This position offers the chance to make a tangible impact on customer loyalty and company growth while enjoying the flexibility of working remotely. If you are passionate about delivering exceptional customer experiences and thrive in a collaborative, digital-first environment, we encourage you to apply. Your expertise will be highly valued in ensuring our client's customers achieve their desired outcomes from Mombasa, Mombasa, KE .
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Lead Customer Success Specialist (Remote)
Posted 2 days ago
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Job Description
Our client is seeking an exceptional Lead Customer Success Specialist to manage their remote customer support operations. This role is essential for ensuring outstanding customer experiences and fostering long-term client relationships. As a fully remote position, you will lead a team of dedicated support professionals, develop strategic customer retention plans, and oversee the resolution of customer inquiries and issues. Your responsibilities will include training and mentoring the support team, analyzing customer feedback to identify areas for improvement, and implementing best practices in customer service. You will work closely with product and sales teams to ensure customer needs are met and to provide valuable insights into customer satisfaction. The ideal candidate possesses strong leadership qualities, excellent problem-solving abilities, and a deep commitment to customer satisfaction. You must be adept at managing a remote workforce and maintaining high standards of service delivery. This position requires exceptional communication skills, both written and verbal, and the ability to handle complex customer interactions with professionalism and empathy. We are looking for a proactive individual who can identify customer pain points and develop proactive solutions. This role offers the flexibility of remote work, allowing you to contribute from any location. The successful candidate will play a key role in shaping our client's customer service strategy and ensuring a seamless support experience for all clients. You will be responsible for tracking key performance indicators related to customer satisfaction and support efficiency. This is a critical role in building and maintaining our client's reputation for excellent service. The position is notionally located in Mlolongo, KE but is a 100% remote opportunity, offering significant work-life flexibility. A minimum of 4 years of experience in customer service or a related field, with at least 1 year in a leadership capacity, is required.
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Customer Success Manager, Remote Client Relations
Posted 11 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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Senior Customer Success Manager - Remote Client Relations
Posted 19 days ago
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Job Description
Our client is seeking a dedicated and proactive Senior Customer Success Manager to join their growing team on a fully remote basis. This role is pivotal in ensuring our clients derive maximum value from our products and services, fostering long-term relationships and driving customer loyalty. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and a passion for problem-solving. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for growth, and acting as the primary point of contact for a portfolio of key accounts.
Responsibilities:
Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our platform/services.
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Proactively engage with clients to understand their needs, goals, and challenges.
- Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
- Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
- Identify opportunities for upselling and cross-selling additional products or services.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
- Gather client feedback and collaborate with product and engineering teams to inform product development.
- Act as a client advocate, ensuring their voice is heard within the organization.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate technical concepts related to our products/services.
- Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
- Proactive, organized, and able to manage multiple priorities in a remote work environment.
- A passion for helping customers succeed and a dedication to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Success Team Lead
Posted 22 days ago
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Job Description
Our client is seeking a proactive and customer-focused Customer Success Team Lead to guide their remote customer support and success operations. In this fully remote role, you will be responsible for leading a team of Customer Success Managers, ensuring client satisfaction, retention, and growth. Your primary focus will be on building strong client relationships, understanding their needs, and proactively providing solutions to maximize their value from our client's products/services. This position requires exceptional leadership, communication, and problem-solving skills, coupled with a deep understanding of customer relationship management.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, coach, and mentor a team of remote Customer Success Managers to achieve individual and team goals.
- Develop and implement strategies to enhance customer onboarding, adoption, and retention.
- Monitor key customer success metrics (e.g., NPS, churn rate, customer lifetime value) and drive improvements.
- Act as a point of escalation for customer issues, ensuring timely and effective resolution.
- Proactively engage with customers to understand their business objectives and align our client's offerings with their needs.
- Conduct regular business reviews with key clients to assess satisfaction and identify upsell/cross-sell opportunities.
- Collaborate with Sales, Product, and Marketing teams to advocate for customer needs and provide market insights.
- Develop and maintain customer success playbooks and best practices.
- Onboard and train new Customer Success Managers, ensuring they are equipped with the necessary skills and knowledge.
- Contribute to the continuous improvement of the customer success function and customer experience.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a related client-facing role.
- At least 1 year of experience in a team leadership or supervisory role, preferably managing remote teams.
- Proven track record of driving customer retention and satisfaction.
- Strong understanding of SaaS business models and customer lifecycle management.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to analyze customer data and translate insights into actionable strategies.
- Proactive problem-solver with a passion for helping customers succeed.
- Adaptable and able to thrive in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
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Senior Aesthetician & Client Relations Manager
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and personable Senior Aesthetician with exceptional client management abilities to join their thriving beauty and wellness center. This role requires a blend of advanced skincare expertise, a passion for client satisfaction, and strong leadership qualities. The Senior Aesthetician will be responsible for performing a wide range of advanced facial treatments, body therapies, and beauty services. You will also play a key role in developing personalized treatment plans for clients, ensuring their needs and expectations are met or exceeded.
Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.
Key responsibilities include:
Qualifications:
Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.
Key responsibilities include:
- Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
- Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
- Developing and implementing personalized skincare plans for clients.
- Building and maintaining strong, long-term client relationships.
- Managing client bookings, inquiries, and feedback effectively.
- Educating clients on skincare products and home care regimens.
- Staying current with the latest advancements in aesthetic treatments and skincare technology.
- Mentoring and training junior aestheticians.
- Ensuring adherence to all health, safety, and sanitation protocols.
- Contributing to service menu development and operational improvements.
Qualifications:
- Professional certification in Aesthetics from a recognized institution.
- Minimum of 5 years of experience as a practicing Aesthetician.
- Proven experience in client relationship management and sales.
- In-depth knowledge of dermatological principles and skincare products.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
- A genuine passion for the beauty and wellness industry.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Aesthetician & Client Relations Manager
Posted today
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Job Description
Our client, a renowned beauty and wellness establishment, is seeking a highly skilled and motivated Remote Lead Aesthetician & Client Relations Manager to oversee client satisfaction and operational excellence from a distance. This pivotal role demands a blend of advanced aesthetic expertise, exceptional client management abilities, and strong leadership skills. You will be responsible for ensuring the highest standards of client care, managing client feedback, and providing remote guidance to aesthetic teams, all while fostering a luxurious and personalized client experience. This is a fully remote position, offering the flexibility to work from anywhere.
Key Responsibilities:
Qualifications:
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
Key Responsibilities:
- Develop and implement remote strategies to enhance client satisfaction and retention across all service offerings.
- Oversee the client journey, from initial consultation to post-treatment follow-up, ensuring a seamless and positive experience.
- Manage client inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Provide remote expert advice and consultations to clients on skincare concerns, treatment plans, and product recommendations.
- Train and mentor junior aesthetic staff on best practices in client relations and advanced treatment techniques (remotely).
- Monitor service quality and consistency, implementing remote quality control measures.
- Collaborate with marketing teams to develop client engagement campaigns and loyalty programs.
- Analyze client feedback data to identify trends and areas for service improvement.
- Stay updated on the latest advancements in aesthetic treatments, skincare technology, and industry trends.
- Contribute to the development of new service offerings and protocols.
- Maintain client records accurately and confidentially.
Qualifications:
- Certified Aesthetician with a minimum of 6 years of progressive experience in high-end beauty and wellness environments.
- Proven experience in client relations, customer service management, or a similar client-facing role.
- Strong knowledge of various skincare treatments, ingredients, and product lines.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate teams remotely.
- Experience with CRM software and digital client management tools.
- Aesthetician certification from a recognized institution.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for the beauty industry and a commitment to exceptional client care.
- Business or Management qualification is a plus.
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
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6
Remote Project Administrator - Client Relations Focus
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and detail-oriented Remote Project Administrator to join their growing team. In this fully remote position, you will play a vital role in supporting project managers by ensuring efficient administrative processes and fostering strong client relationships. You will be responsible for managing project documentation, coordinating communications, and assisting with various administrative tasks that contribute to project success and client satisfaction.
Key Responsibilities:
Key Responsibilities:
- Assist project managers in organizing and managing project documentation, including contracts, proposals, and reports.
- Coordinate project-related communications between the internal team and clients, ensuring clarity and timeliness.
- Schedule and organize virtual meetings, prepare agendas, and distribute meeting minutes and action items.
- Maintain project databases and update client information accurately.
- Track project progress, timelines, and deliverables, providing regular updates to project managers.
- Assist with the preparation of invoices and payment tracking.
- Manage and organize electronic files and project archives.
- Respond to client inquiries and provide general administrative support to ensure a positive client experience.
- Identify and help resolve administrative issues that may impact project timelines or client satisfaction.
- Support the onboarding process for new clients or project team members.
- Contribute to the continuous improvement of administrative processes and workflows in a remote setting.
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7
Lead Aesthetician & Client Relations Manager (Remote)
Posted 4 days ago
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Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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8
Lead Aesthetician & Skincare Consultant - Remote Client Relations
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
- Conduct virtual skin consultations and analyses.
- Develop personalized skincare plans and treatment recommendations.
- Provide expert advice on product selection and usage.
- Educate clients on best practices for skin health and beauty.
- Build and maintain strong, long-term client relationships.
- Address client inquiries and resolve skincare concerns effectively.
- Create engaging educational content for digital platforms.
- Stay current with industry trends, treatments, and product innovations.
- Collaborate with the team to enhance remote service offerings.
- Maintain detailed client records and track progress.
- Diploma or certification in Aesthetics or Cosmetology.
- Proven experience as a licensed Aesthetician.
- Strong knowledge of skincare science, ingredients, and various skin conditions.
- Excellent communication, empathy, and client relationship-building skills.
- Experience with virtual consultation platforms and telehealth is a plus.
- Proficiency in digital marketing and content creation is advantageous.
- Self-motivated with strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Passion for the beauty and wellness industry.
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