1 Remote Customer Success Team Lead jobs in whatjobs
Remote Customer Success Team Lead
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Job Description
Our client, a rapidly growing technology firm, is searching for an experienced and empathetic Remote Customer Success Team Lead to guide their dedicated support professionals. This position is 100% remote, offering a fantastic opportunity to lead from anywhere. You will be responsible for managing, mentoring, and motivating a team of Customer Success Managers (CSMs) who are committed to ensuring our clients achieve maximum value from our products and services. Your leadership will be crucial in driving high levels of customer satisfaction, retention, and loyalty. Key responsibilities include setting performance goals, conducting regular performance reviews, developing training programs, and fostering a collaborative and high-achieving team culture. You will also handle escalated customer issues, analyze customer feedback, and work closely with product and sales teams to identify areas for improvement and advocate for customer needs. The ideal candidate will have a proven track record in customer success or account management, with prior experience in a leadership or supervisory role. Exceptional communication, interpersonal, and problem-solving skills are essential. You must be adept at managing remote teams, utilizing communication and project management tools effectively, and maintaining a high standard of service delivery. A passion for building strong customer relationships and a deep understanding of customer success best practices are paramount. This role is ideal for a proactive leader who excels in a virtual environment and is dedicated to empowering their team to deliver outstanding support and cultivate lasting client partnerships. Join our innovative team and help us redefine customer success in a fully remote setting.
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