2,970 Knight Frank Kenya jobs in Kenya

Position Title:
Real Estate Operations & Property Management Virtual Assistant

Organization:
Premier Realty of NC (via Hire Impact Outsourcing) Location: Remote (Kenya-based talent)
Schedule:
Full-time, 40 hours/week. Core hours: 8:00 a.m.–5:00 p.m. (ET) or 9:00 a.m.–5:00 p.m. (ET).

Reports to:
Head Property Manager and Owner

Overview

Hire Impact Outsourcing is a U.S.-based firm providing high-quality virtual assistant services to small and mid-sized businesses, churches, and nonprofits across the United States. Our mission is to create sustainable employment opportunities in Kenya while empowering individuals to reach their full potential through meaningful global work. We are seeking a highly organized, detail-oriented, and proactive Real Estate Operations & Property Management Virtual Assistant to support Premier Realty's long-term rental portfolio and general brokerage operations. The role covers daily property management administration, leasing coordination, owner/tenant communications, maintenance/vendor scheduling, and light social media support (as bandwidth allows).

About Premier Realty NC

Since 1993, Premier Realty NC has served the greater Triad of North Carolina with full-service real estate solutions (residential, commercial, land) and comprehensive property-management services. We serve Advance, Mocksville, Bermuda Run, Clemmons, Lewisville, Winston-Salem, Yadkinville, Statesville, and surrounding areas. Our reputation is built on responsive client service, robust marketing and tenant screening, effective rent collection, thorough inspections, efficient repair scheduling, and modern paperless workflows.

Key Responsibilities

Property Marketing & Tenant Acquisition

● Publish and update listings via AppFolio (primary syndication to Zillow, , Realtor, etc.).

● Write clear, compliant, and compelling property descriptions (features, pricing, availability).

● Respond promptly to inquiries (email/phone/chat); schedule self-showings via Tenant Turner or coordinate agent-led showings; conduct timely post-showing follow-ups.

● Pre-screen prospects against company criteria prior to application; track communications in the system of record.

● Do not post listings on Facebook Marketplace or Craigslist (per company policy).

● Scam watch: monitor external platforms for unauthorized/duplicate listings using company photos/copy; flag, report, and document takedowns.

Leasing & Tenant Onboarding

● Process rental applications; complete employment/landlord verifications and credit/background checks per policy.

● Verify income-to-rent ratio (3x).

● Prepare, route, and track lease agreements via DocuSign.

● Monitor security deposits and move-in funds; coordinate move-in tasks, utility setup assistance, and walkthrough documentation, including two-week assessment forms.

Tenant/Owner Relations & Portfolio Oversight

● Serve as first contact for tenant inquiries; triage, resolve, or escalate as needed.

● Manage maintenance end-to-end in AppFolio: create work orders, obtain bids, schedule vendors, track to completion, and maintain records.

● Schedule property inspections; ensure lease compliance and condition tracking.

● Run lease renewals proactively (owner approvals, pricing changes, notices, DocuSign routing).

● Track rent collection and follow up on late payments; coordinate notices per policy (non-legal).

Brokerage & Listing Administration (Non-Licensed)

● Prepare listing packets, buyer/seller folders, and disclosure templates for licensed staff review.

● Coordinate photography, signage, lockboxes, and feature sheets.

● Enter/update listings in approved portals (as policy allows); publish approved content on the company website.

Phones & CRM (No Zillow Call Coverage)

● Perform professional phone support as needed (no dedicated Zillow call answering required).

● Use BoomTown CRM for basic lead hygiene (e.g., logging activities, checking follow-ups, simple status updates) as directed by the team. (Experience in BoomTown is a plus but not mandatory.)

Social Media Support (Secondary Priority)

● Once daily: check company Facebook and other approved channels for comments, questions, and shares; acknowledge, thank, and route/answer basic inquiries per guidelines.

● Light content assistance as directed (e.g., reposting approved items, community highlights).

● Support LinkedIn presence growth (invite/connect, light page hygiene) per approval.

● Coordinate approvals; track basic metrics (reach, engagement) and provide monthly summaries.

Administration & Compliance

● Maintain organized digital files (leases, notices, inspections, insurance/warranty documents).

● Update dashboards/reports in AppFolio, BoomTown, and Google Workspace.

● Follow company SOPs and NC/local compliance checklists provided by Premier Realty.

Success Metrics

● Prospect response time: ≤ 5 minutes during staffed hours.

● On-time renewals: ≥ 95% initiated ≥ 60 days pre-expiration.

● Maintenance: 100% of work orders scheduled within 24 hours; closure within SLA.

● CRM hygiene: 100% of applicable touchpoints and tasks recorded in BoomTown/AppFolio per internal standards.

● Social: Consistent weekly cadence; quarter-over-quarter engagement trending upward; LinkedIn followers increasing.

Candidate Profile Education & Communication

● Bachelor's degree preferred.

● Equivalent of 16 years of formal English education.

● A Neutral, American-sounding English accent,professional fluency and confident phone presence.

Experience

● 2–3+ years in real estate, property management, administration, or related operations.

● Strong technical aptitude; fast learner with complex software.

● AppFolio proficiency targeted at 6–8/10 (able to navigate independently and suggest optimizations).

● Tenant Turner familiarity (or ability to learn quickly—workflow is straightforward).

● DocuSign required; BoomTown CRM a plus (for lead hygiene and basic follow-ups).

● Proven coordination across vendors, leasing files, renewals, and documentation.

● Social media familiarity for business pages (Facebook/Instagram/LinkedIn; YouTube/TikTok a plus).

Technical

● Reliable computer and phone; high-speed internet ≥100 Mbps with backup options.

● Proficient in Google Workspace; basic Canva/graphics a plus.

● AI-trained and comfortable documenting processes (e.g., recording Zoom/Loom/Scribe-style SOPs).

Traits

● Ultra-organized, process-minded, and anticipatory; thrives in a fast-paced, phone-heavy environment.

● High integrity, confidentiality, empathy, and follow-through.

Working Model

● Remote; collaborates via Zoom/Google Meet, phone system app, email, and chat.

● Follows Premier Realty SOPs and templates; escalates license-required tasks appropriately.

Benefits & Perks

● Competitive salary (based on experience and qualifications).

● Performance bonuses and incentives.

● Paid Time Off and Paid Holidays.

● Health insurance.

● Remote work flexibility.

● Career advancement opportunities.

● Ongoing training and development.

How to Apply

Please submit your resume to by September 29, 2025. Candidates are strongly encouraged to submit a 2–3 minute video introducing themselves and their relevant experience. Shortlisted candidates will be contacted for interviews.

Are You Ready to Make a Difference?

Join a team that values professional excellence, integrity, and community impact. At Premier Realty NC, your work helps families find homes, supports local businesses, and strengthens neighborhoods. Bring your best, grow your career, and help us deliver outstanding property-management service—apply today.

The ideal candidate will be responsible for finding prospective clients, understanding their criteria, and find living spaces that fit this criteria. You will then negotiate rent and drive our buyers to close. Your entrepreneurial spirit will drive your success.

Responsibilities

• Advertise and market properties
• Finds and reaches out to new prospects
• Discover clients' criteria and find properties that fit their criteria
• Negotiate property prices, rent and close deal with client
• organise showings and site visits for properties

Qualifications

• 1-2 years' of sales experience
• Self-motivated and entrepeneurial
• Strong communication skills

Key Responsibilities:

• Tenant Management
• Market vacant properties and screen potential tenants.
• Prepare and manage lease agreements.
• Respond promptly to tenant inquiries, concerns, and maintenance requests.
• Enforce lease terms and handle tenant disputes or evictions when necessary.
• Property Maintenance
• Schedule and oversee regular maintenance and emergency repairs.
• Conduct property inspections to ensure safety and upkeep.
• Coordinate with vendors, contractors, and service providers.
• Financial Management
• Prepare and manage property budgets.
• Collect rent, security deposits, and other payments.
• Maintain accurate records of income and expenses.
• Provide financial reports to property owners.
• Administrative Duties
• Maintain organized files for leases, tenants, maintenance, and financial records.
• Use property management software and tools to streamline tasks.
• Prepare reports for ownership on occupancy, revenue, and performance.
• Business growth
• Recruitment of new landlords & Properties

The Real Estate Advisor is responsible for identifying new sales leads, scheduling site visits, and participating in fairs, presentations, and exhibitions to promote sales revenue for Jabali Towers & Porini Point off plan residential developments at Tatu City. Additionally, this role involves supporting the Sales Director in executing objectives, strategies, and action plans to enhance the sales earnings of Jabali Towers & Porini Point residential developments at Tatu City.

Key Responsibilities

• Liaising with buyers and providing them with details of all Jabali Towers & Porini Point residential developments inter alia price, size and location.
• Prospecting, originating and closing sales.
• Building a good knowledge of the property market both at the local and international levels and providing clients with required information to influence purchase decisions.
• Assisting the Sales Director in planning and coordinating open days or other initiatives to develop new leads and increase sales.
• Developing well-established links with agencies and brokerage firms to assist in the sales process and drive.
• Performing administrative duties and attending seminars/ trade show exhibitions to receive information relevant to the market as required and generate sales.
• Assisting the Sales Director in hosting client presentations where required in view of increasing the Tatu City, Jabali Towers & Porini Point residential developments client database.
• Developing and maintaining relationships with clients as well as understanding their property needs.
• Collating market data and intelligence on all Rendeavour's key markets in Kenya and provide quarterly report on trends.
• Make use of CRM (sales force) to record ALL sales activities.
• All other duties and responsibilities as assigned by the Sales Director.

Skills and Experience

• A bachelor's degree or equivalent in sales, marketing or business studies in a recognized institution would be an added advantage.
• Wide and productive network and leads in the Kenyan business circles.
• Must have 3+ years of experience selling off-plan projects.

• Conduct physical inspections of various property types to assess their condition, features, and market value.
• Research and analyze local property market trends, comparable sales, and rental data.
• Prepare detailed and accurate property valuation reports in compliance with industry standards and regulations.
• Provide expert opinions on property values for a variety of purposes, including acquisitions, disposals, financing, and dispute resolution.
• Maintain up-to-date knowledge of relevant legislation, valuation methodologies, and market best practices.
• Build and maintain strong relationships with clients, agents, and other stakeholders.
• Assist in the development of valuation models and tools.
• Ensure all valuation activities are conducted with the highest level of integrity and professionalism.
• Collaborate with other departments within the firm, such as sales and legal, to provide comprehensive property advice.
• Contribute to the overall growth and reputation of the firm's valuation services.

• A professional qualification in Valuation and Estate Management, or a related field (e.g., Quantity Surveying, Land Economics).
• Minimum of 5 years of experience as a qualified Real Estate Valuer.
• Proven experience in valuing residential, commercial, and industrial properties.
• Strong understanding of the local property market in **Embu, Embu, KE**, and surrounding areas.
• Proficiency in valuation software and MS Office Suite.
• Excellent analytical, report-writing, and presentation skills.
• Meticulous attention to detail and a commitment to accuracy.
• Strong ethical standards and professional conduct.
• Ability to work independently and manage a demanding workload.
• Membership in a recognized professional body (e.g., Institute of Surveyors of Kenya - ISK) is highly desirable.

• Assist clients in buying, selling, and renting residential and commercial properties.
• Market and list properties for sale or lease, including creating compelling property descriptions and utilizing various marketing channels.
• Conduct property showings and open houses for prospective buyers or renters.
• Research market conditions and property values to provide accurate valuations.
• Advise clients on pricing strategies, financing options, and negotiation tactics.
• Prepare and negotiate purchase agreements, lease contracts, and other real estate documents.
• Facilitate the closing process, ensuring all legal and financial requirements are met.
• Build and maintain strong relationships with clients, lenders, inspectors, and other real estate professionals.
• Stay updated on local real estate laws, regulations, and market trends.

• Active Kenyan Real Estate Agent License.
• Proven experience in real estate sales or a related sales field.
• Strong understanding of the local real estate market, particularly in **Mlolongo, Machakos, KE**.
• Excellent sales, negotiation, and communication skills.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and manage time effectively.
• Proficiency in real estate CRM software and digital marketing tools is a plus.
• A valid driver's license and access to a reliable vehicle.