361 Kenya Commercial Bank jobs in Kenya
Remote Junior Bank Teller
Posted 6 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Junior Bank Teller to join their remote banking services team. This is an excellent opportunity for individuals seeking a career in the banking sector who possess excellent communication and organizational skills. As a remote teller, you will be the primary point of contact for customers conducting essential banking transactions via virtual channels. You will handle inquiries, process transactions, and ensure a seamless and positive customer experience. This role requires a high level of trustworthiness, attention to detail, and the ability to manage sensitive financial information securely. You will be trained on our client's digital platforms and services to provide efficient and accurate support. The ability to work independently, maintain focus, and adhere to strict operational procedures is paramount. We are committed to providing a supportive remote work environment and opportunities for professional growth within the financial industry. Responsibilities will include:
- Processing customer transactions accurately, including deposits, withdrawals, and transfers, via remote channels.
- Answering customer inquiries regarding accounts, services, and policies in a professional and timely manner.
- Identifying customer needs and offering appropriate banking products and services.
- Maintaining customer confidence and protecting operations by keeping information confidential.
- Balancing cash drawers and verifying daily transactions.
- Adhering to all banking regulations and company policies.
- Troubleshooting basic account issues and escalating complex problems to the appropriate department.
- Ensuring a high level of customer satisfaction through excellent service delivery.
- Utilizing remote banking software and tools effectively.
- High school diploma or equivalent required; some college coursework in business or finance is a plus.
- Previous customer service experience, preferably in a financial or retail setting.
- Excellent communication and interpersonal skills.
- Strong numerical aptitude and attention to detail.
- Proficiency with computers and ability to learn new software quickly.
- Ability to work independently and manage time effectively in a remote environment.
- High level of integrity and trustworthiness.
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Senior Banking Operations Analyst - Remote Financial Services
Posted 22 days ago
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Job Description
Our client, a prominent financial institution, is seeking a highly skilled and experienced Senior Banking Operations Analyst to join their fully remote team. This role is essential for optimizing banking processes, ensuring operational efficiency, and maintaining the integrity of financial transactions. The ideal candidate will possess a comprehensive understanding of banking operations, strong analytical capabilities, and a meticulous approach to problem-solving. This remote-first position requires a proactive individual who can contribute effectively from anywhere within Kenya, with a strategic focus on servicing clients in the **Kitale, Trans-Nzoia, KE** area and nationally.
Key Responsibilities:
Qualifications:
This remote role offers a significant opportunity for a dedicated banking professional to drive operational excellence within the **Kitale, Trans-Nzoia, KE** region and the broader Kenyan financial landscape.
Key Responsibilities:
- Analyze and improve daily banking operations, including account opening, transaction processing, and customer service procedures.
- Develop and implement operational policies and procedures to enhance efficiency, accuracy, and compliance.
- Monitor key operational performance indicators (KPIs) and identify areas for improvement.
- Conduct root cause analysis of operational issues and implement effective solutions.
- Ensure compliance with all banking regulations, internal policies, and audit requirements.
- Collaborate with IT and other departments to implement new banking technologies and systems.
- Assist in the training and development of junior operations staff.
- Manage and resolve complex customer inquiries and operational exceptions.
- Prepare regular reports on operational performance for senior management.
- Stay informed about industry best practices and emerging trends in banking operations.
Qualifications:
- Bachelor's degree in Finance, Banking, Economics, or a related business field.
- Minimum of 5 years of experience in banking operations, financial analysis, or a related field within the financial services industry.
- Strong understanding of banking products, services, and operational workflows.
- Proficiency in financial software and banking platforms.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional attention to detail and accuracy.
- Strong written and verbal communication skills, with the ability to communicate technical information to non-technical audiences.
- Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
- Knowledge of regulatory compliance requirements in the banking sector.
- Proactive approach to identifying and resolving operational challenges.
This remote role offers a significant opportunity for a dedicated banking professional to drive operational excellence within the **Kitale, Trans-Nzoia, KE** region and the broader Kenyan financial landscape.
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Director of Banking Operations
Posted 13 days ago
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Job Description
Our client, a forward-thinking financial institution, is seeking a highly accomplished Director of Banking Operations to lead their operational strategy and execution. This is a crucial, fully remote leadership position requiring extensive experience in banking operations, risk management, and strategic planning. You will be responsible for overseeing the efficiency, integrity, and regulatory compliance of all banking operations from your remote work environment. The ideal candidate is a seasoned banking professional with a proven ability to drive operational excellence, manage complex teams, and implement innovative solutions in a digital-first landscape.
Responsibilities:
Responsibilities:
- Develop and execute strategic operational plans to support the bank's growth and objectives.
- Oversee daily banking operations, including account opening, transaction processing, customer service, and compliance.
- Ensure adherence to all banking regulations, compliance policies, and industry best practices.
- Manage and optimize operational processes to enhance efficiency, reduce costs, and improve customer experience.
- Lead, mentor, and develop a high-performing team of operations professionals.
- Implement and manage robust risk management frameworks and internal controls.
- Oversee the selection, implementation, and maintenance of banking technologies and systems.
- Develop and manage operational budgets, forecasting financial performance.
- Collaborate with other departments, including IT, risk, compliance, and product development, to achieve organizational goals.
- Monitor key performance indicators (KPIs) and analyze operational data to identify trends and areas for improvement.
- Ensure seamless integration of new products and services into operational workflows.
- Manage relationships with external vendors and service providers.
- Drive digital transformation initiatives within the operations function.
- Prepare reports for senior management and regulatory bodies.
- Master's degree in Business Administration, Finance, Banking, or a related field.
- Minimum of 10 years of progressive experience in banking operations, with at least 5 years in a senior leadership role.
- Deep understanding of banking products, services, regulations, and compliance requirements.
- Proven experience in managing complex operational environments and driving efficiency improvements.
- Strong leadership, team-building, and people management skills.
- Excellent strategic planning, analytical, and problem-solving abilities.
- Proficiency in banking software and technology platforms.
- Demonstrated ability to manage risk and implement strong internal controls.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and effectively lead a remote team.
- Experience with digital transformation in the financial sector is highly desirable.
- Knowledge of compliance and regulatory frameworks such as AML, KYC, and relevant banking laws.
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Principal Banking Operations Analyst
Posted 15 days ago
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Job Description
Our client, a leading financial institution, is seeking a highly experienced Principal Banking Operations Analyst to drive efficiency and innovation in their core banking processes. This is a fully remote, critical role within our client's operations division, enabling you to contribute your strategic insights from any location. You will be responsible for analyzing complex banking operations, identifying areas for improvement, and implementing strategic solutions to enhance operational performance, reduce costs, and mitigate risks. Key responsibilities include process mapping and re-engineering, developing operational metrics and dashboards, leading cross-functional projects, and providing expert guidance on regulatory compliance. The ideal candidate will possess a deep understanding of banking operations, financial services technology, and risk management principles. Proven experience in process improvement methodologies (e.g., Lean, Six Sigma) and a strong analytical mindset are essential. Excellent leadership, communication, and stakeholder management skills are required to effectively collaborate with various departments and drive change. This position offers a significant opportunity to shape the operational future of a major financial player, all while enjoying the benefits of remote work. You will be at the forefront of optimizing critical banking functions and ensuring seamless service delivery. We are looking for a forward-thinking individual with a proven ability to manage complex projects and lead teams in a virtual environment. This is an exceptional opportunity for a seasoned analyst seeking a senior, remote position within the financial services sector, impacting operations from the central region of Meru, Meru, KE .
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Lead Banking Operations Manager
Posted 20 days ago
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Job Description
Our client is a reputable financial institution seeking a highly experienced and strategic Lead Banking Operations Manager to oversee and optimize their banking operations. This is a fully remote position, offering the flexibility to manage operations from anywhere. The successful candidate will be responsible for ensuring the efficiency, accuracy, and security of all daily banking operations, including account management, transaction processing, payment systems, and customer service support. You will lead and mentor a team of operations specialists, fostering a high-performance culture and driving continuous improvement initiatives. A key aspect of this role involves developing and implementing operational policies and procedures, managing risk, and ensuring compliance with banking regulations and internal controls. You will work closely with IT, compliance, and product development teams to implement new technologies and enhance service delivery. The ideal candidate will possess a deep understanding of banking processes, strong leadership and project management skills, and a proven track record of optimizing operational efficiency. Exceptional problem-solving abilities and the capacity to manage complex challenges in a remote setting are essential. This position offers a significant opportunity to shape the operational strategy of a leading financial services provider and to contribute to its growth and success. You will be expected to drive innovation in operational practices, improve customer satisfaction, and maintain the highest standards of integrity and compliance. Strategic planning and the ability to adapt to evolving industry trends and regulatory requirements are crucial. The ability to effectively manage resources and motivate a distributed team is paramount.
Responsibilities:
Responsibilities:
- Oversee daily banking operations, including transaction processing and account management.
- Lead and mentor the banking operations team to achieve performance goals.
- Develop, implement, and enforce operational policies and procedures.
- Manage operational risks and ensure compliance with banking regulations.
- Drive efficiency improvements and cost optimization initiatives.
- Collaborate with IT and other departments on system enhancements and new product rollouts.
- Ensure high standards of customer service and satisfaction.
- Monitor key performance indicators and provide regular reports to senior management.
- Bachelor's degree in Finance, Business Administration, or a related field; MBA preferred.
- Minimum of 7 years of progressive experience in banking operations management.
- Proven leadership experience in managing operational teams.
- Strong understanding of banking products, services, and regulatory requirements.
- Expertise in operational risk management and compliance.
- Excellent project management, analytical, and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Ability to work autonomously and lead a remote team effectively.
- Experience with banking software and systems.
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Senior Banking Operations Analyst
Posted 22 days ago
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Job Description
Our client is seeking a detail-oriented and experienced Senior Banking Operations Analyst to join their fully remote team. You will be instrumental in optimizing and streamlining banking processes, ensuring operational efficiency, and maintaining regulatory compliance. This role requires a strong understanding of banking products, financial regulations, and process improvement methodologies. You will analyze complex operational data, identify bottlenecks, and recommend solutions to enhance service delivery and reduce risk. This is a critical role in ensuring the smooth functioning of our banking operations from anywhere in the world.
Key Responsibilities:
Key Responsibilities:
- Analyze and document existing banking operations processes, identifying areas for improvement and efficiency gains.
- Develop and implement new operational procedures and workflows to enhance productivity and reduce costs.
- Monitor key performance indicators (KPIs) for banking operations and generate regular reports for management.
- Ensure adherence to all relevant financial regulations, compliance policies, and internal controls.
- Investigate and resolve operational issues and discrepancies in a timely manner.
- Collaborate with IT and business units to implement process improvements and system enhancements.
- Assist in the development and delivery of training programs for operations staff.
- Conduct risk assessments and implement mitigation strategies for operational risks.
- Stay abreast of industry trends, technological advancements, and regulatory changes affecting the banking sector.
- Support internal and external audits by providing necessary documentation and explanations.
- Contribute to strategic projects aimed at improving customer experience and operational excellence.
- Manage vendor relationships related to operational tools and services.
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Senior Banking Operations Manager
Posted 22 days ago
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Job Description
Our client is looking for a highly experienced and dedicated Senior Banking Operations Manager to lead and optimize our banking operations in a fully remote capacity. This pivotal role requires a strategic thinker with a deep understanding of banking processes, regulatory compliance, and risk management. You will be responsible for overseeing daily banking operations, ensuring efficiency, accuracy, and adherence to all internal policies and external regulations. Your primary duties will include managing a remote team of banking professionals, developing and implementing operational strategies, and driving process improvements to enhance customer satisfaction and operational performance. The ideal candidate will have a proven track record in managing complex banking functions, such as account opening, transaction processing, loan administration, and customer service. You will also be involved in budgeting, resource allocation, and performance monitoring. This position demands exceptional leadership, communication, and problem-solving skills. The ability to foster a collaborative and high-performing remote team culture is crucial. You will work closely with other departments, including IT, compliance, and finance, to ensure seamless integration and operational excellence. This role is an outstanding opportunity for a seasoned banking professional to leverage their expertise in a challenging and rewarding remote environment. We are committed to providing our employees with the tools and support necessary to succeed, regardless of their physical location. Your contributions will be vital in shaping the future of our banking operations and ensuring we maintain the highest standards of service and integrity. Experience with modern banking technologies and digital transformation initiatives is highly desirable. You will be expected to identify opportunities for automation and system enhancements to streamline workflows and reduce operational costs. A strong understanding of KYC, AML, and other relevant compliance frameworks is essential. This role offers significant autonomy and the chance to implement innovative solutions that will benefit both our customers and the organization. The successful candidate will demonstrate a deep commitment to operational excellence and a passion for continuous improvement within the financial services industry. This is more than just a job; it’s an opportunity to lead from the front in a rapidly evolving digital banking landscape, offering flexibility and the chance to significantly impact organizational success from anywhere. You will be responsible for setting performance benchmarks and ensuring that all operational activities meet and exceed these standards, driving efficiency and profitability.
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Remote Banking Operations Manager
Posted 22 days ago
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Job Description
Our client, a reputable financial institution, is seeking an experienced and detail-oriented Remote Banking Operations Manager to oversee and streamline their operational processes. This is a fully remote position, enabling you to manage operations from anywhere. You will be responsible for ensuring the efficient and compliant execution of daily banking activities, including account management, transaction processing, and customer service support. The ideal candidate possesses a strong understanding of banking regulations, excellent leadership skills, and a proven ability to manage remote teams effectively. You should be adept at optimizing workflows and implementing best practices to enhance operational efficiency and client satisfaction.
Responsibilities:
Responsibilities:
- Oversee daily banking operations, ensuring accuracy, efficiency, and compliance with all regulations.
- Manage and lead a remote team of banking operations staff, providing guidance, training, and performance feedback.
- Develop, implement, and refine operational policies and procedures to improve workflow and reduce risk.
- Monitor key performance indicators (KPIs) for operational efficiency and customer service.
- Ensure the timely and accurate processing of all transactions, including deposits, withdrawals, loan payments, and fund transfers.
- Manage account opening, maintenance, and closing processes.
- Handle escalated customer inquiries and resolve complex operational issues.
- Collaborate with other departments, such as compliance, IT, and customer support, to ensure seamless operations.
- Implement and maintain robust internal controls to mitigate operational risks and fraud.
- Stay current with industry trends, regulatory changes, and technological advancements in banking operations.
- Contribute to the development and implementation of new banking products and services from an operational perspective.
- Prepare regular reports on operational performance for senior management.
- Bachelor's degree in Business Administration, Finance, Banking, or a related field.
- Minimum of 5 years of experience in banking operations, with at least 2 years in a management or supervisory role.
- Solid understanding of banking regulations (e.g., AML, KYC) and compliance requirements.
- Proven experience in managing and motivating remote teams.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Excellent organizational and time management abilities.
- Proficiency in banking software systems and operational management tools.
- Exceptional communication and interpersonal skills.
- Ability to work independently and make sound decisions in a fast-paced, remote environment.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
- Professional certifications in banking or operations management are advantageous.
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7
Remote Banking Operations Analyst
Posted 22 days ago
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Job Description
Our client, a forward-thinking financial institution, is seeking a detail-oriented and analytically skilled Remote Banking Operations Analyst. This is a 100% remote position, allowing you to contribute to the efficiency of our banking operations from anywhere. You will be responsible for analyzing, processing, and resolving a variety of banking transactions and customer inquiries. Key duties include reviewing account activities, identifying discrepancies, ensuring regulatory compliance, and implementing operational improvements. You will work closely with various internal departments to streamline processes and enhance service delivery. The ideal candidate will possess a strong understanding of banking principles, financial regulations, and operational workflows. Excellent analytical and problem-solving skills, coupled with proficiency in financial software and data analysis tools, are essential. Strong communication skills, both written and verbal, are required to effectively liaise with colleagues and resolve complex issues. This role demands a high level of accuracy, integrity, and a commitment to maintaining confidentiality. This is an exceptional opportunity to advance your career in the banking sector within a flexible, remote work environment. The operational oversight for this role is centered around Garissa, Garissa, KE , and requires a secure, professional home office setup with a stable internet connection to ensure the integrity and continuity of banking operations and virtual collaboration. We are looking for proactive individuals committed to excellence in financial operations.
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Senior Financial Analyst - Banking Operations
Posted 22 days ago
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Job Description
Our client, a leading financial institution, is seeking a highly analytical and detail-oriented Senior Financial Analyst to join their Banking Operations division. This role offers a hybrid work arrangement, combining the benefits of remote flexibility with essential in-office collaboration. You will be responsible for providing critical financial insights, supporting strategic decision-making, and ensuring the financial health of the bank's operational departments. Your duties will include developing complex financial models, conducting variance analysis, forecasting, and budgeting for various business units. A key aspect of this position involves analyzing market trends, assessing investment opportunities, and evaluating the financial performance of products and services. You will prepare comprehensive financial reports and presentations for senior management, highlighting key performance indicators, risks, and opportunities. The ideal candidate will possess a strong understanding of banking regulations, financial markets, and accounting principles. Excellent Excel skills, proficiency in financial modeling software, and the ability to interpret and present large datasets are essential. This role requires a proactive individual who can work both independently and collaboratively within a team environment. You will be expected to liaise with various departments across the organization, gathering financial data and providing expert financial guidance. The successful candidate will have a proven ability to manage multiple priorities, meet tight deadlines, and contribute to the continuous improvement of financial processes. A commitment to upholding the highest standards of accuracy and integrity in all financial activities is paramount. This is an excellent opportunity for a skilled financial professional to make a significant impact within a reputable banking organization, with the added benefit of a flexible hybrid work model. You will play a crucial role in shaping the financial strategy and operational efficiency of the bank.
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