What Jobs are available for Jubilee Insurance in Kenya?
Showing 226 Jubilee Insurance jobs in Kenya
Job Description
Company Description
Jubilee Insurance is the leading insurer in East Africa and the only ISO certified insurance group listed on the Nairobi Securities Exchange, Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Established in 1937, Jubilee Insurance has grown to become the top composite insurer in East Africa with a presence in Kenya, Uganda, Tanzania, Burundi, and Mauritius.
Role of Sales Manager
The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch. The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The role holder will report to the Head of Agency and will be supported to grow a viable Unit in the respective branch in order to expand Jubilee Life market share in Kenya.
The key responsibilities include: -
- Achieve the set Unit's new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit's business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
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0
Insurance Claims Adjuster
Posted 21 days ago
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Job Description
Our client, a reputable insurance company, is seeking a dedicated Insurance Claims Adjuster to manage and process claims efficiently. This is a field-based contractor role requiring active engagement with policyholders and relevant parties. You will be responsible for investigating insurance claims, determining coverage, negotiating settlements, and ensuring fair and timely resolution for various types of claims, including property, auto, and liability. The ideal candidate possesses strong investigative skills, excellent negotiation abilities, and a commitment to providing exceptional customer service.
Responsibilities:
Responsibilities:
- Investigate insurance claims by gathering information, interviewing claimants and witnesses, and reviewing relevant documents.
- Determine the extent of liability and coverage based on policy terms and conditions.
- Assess damages and negotiate fair settlements with policyholders and third parties.
- Coordinate with repair shops, medical providers, legal counsel, and other relevant parties as needed.
- Prepare detailed damage estimates and claim reports.
- Ensure claims are processed accurately and in compliance with company policies and regulatory requirements.
- Maintain organized and up-to-date claim files.
- Provide clear explanations of policy coverage and claim procedures to policyholders.
- Identify potential fraud indicators and escalate suspicious claims for further investigation.
- Manage a caseload of claims, ensuring timely progress and resolution.
- Attend required meetings and training sessions to stay updated on insurance practices and regulations.
- Represent the company professionally in all interactions with clients and external parties.
- High school diploma or equivalent; a Bachelor's degree is preferred.
- Proven experience as an Insurance Claims Adjuster or in a similar role.
- Valid Kenyan Driver's License and a reliable vehicle for field visits.
- Strong understanding of insurance policies, claims processes, and relevant legal frameworks.
- Excellent investigative, analytical, and problem-solving skills.
- Exceptional negotiation and communication abilities.
- Proficiency in claims management software and MS Office Suite.
- High level of integrity and ethical conduct.
- Ability to manage time effectively, prioritize tasks, and meet deadlines.
- Strong customer service orientation.
- Willingness to travel within the assigned territory and conduct field investigations.
- Relevant insurance certifications or licenses are a strong asset.
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1
Insurance Claims Manager
Posted 4 days ago
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Job Description
Our client, a rapidly expanding insurance provider, is seeking an experienced and dynamic Insurance Claims Manager to lead their fully remote claims department. This critical role involves overseeing all aspects of the claims process, ensuring efficient and fair resolution of customer claims while maintaining high standards of service and operational efficiency. You will be responsible for managing a team of claims adjusters and support staff, developing and implementing claims policies and procedures, and ensuring compliance with industry regulations. The ideal candidate possesses strong leadership skills, a deep understanding of insurance claims, and the ability to thrive in a fast-paced, remote work environment.
You will play a key role in shaping our client's reputation for customer service by ensuring timely and accurate claim settlements. This position offers a significant opportunity for professional growth and the chance to implement innovative strategies to enhance the claims handling process. We are looking for a proactive leader who can inspire their team, drive continuous improvement, and contribute to the overall success of the organization.
Key Responsibilities:
You will play a key role in shaping our client's reputation for customer service by ensuring timely and accurate claim settlements. This position offers a significant opportunity for professional growth and the chance to implement innovative strategies to enhance the claims handling process. We are looking for a proactive leader who can inspire their team, drive continuous improvement, and contribute to the overall success of the organization.
Key Responsibilities:
- Manage and lead a remote team of insurance claims adjusters and support personnel.
- Oversee the entire claims lifecycle, from initial reporting to final settlement, ensuring adherence to policy terms and conditions.
- Develop, implement, and enforce claims handling policies and procedures to ensure consistency and fairness.
- Monitor claims performance metrics and implement strategies to improve efficiency and reduce loss ratios.
- Ensure compliance with all applicable insurance regulations and legal requirements.
- Conduct regular audits of claims files to ensure accuracy and adherence to guidelines.
- Train and mentor claims staff, fostering a culture of continuous learning and professional development.
- Investigate and resolve complex or escalated claims issues.
- Collaborate with other departments, such as underwriting and legal, to ensure seamless operations.
- Identify opportunities for process improvement and implement best practices in claims management.
- Manage relationships with third-party service providers, such as loss adjusters and legal counsel.
- Bachelor's degree in Business Administration, Finance, or a related field; a Master's degree is a plus.
- Minimum of 7 years of progressive experience in insurance claims management, with a strong understanding of various insurance lines (e.g., property, casualty, life).
- Proven track record of successfully managing and leading remote teams.
- In-depth knowledge of insurance contracts, claims investigation techniques, and settlement practices.
- Familiarity with claims management software and related technologies.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to remain calm and effective under pressure.
- Relevant professional certifications (e.g., ACII, CPCU) are highly desirable.
- Demonstrated commitment to customer service excellence.
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2
Remote Insurance Claims Adjuster
Posted 27 days ago
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Job Description
Our client is seeking a diligent and detail-oriented Remote Insurance Claims Adjuster to manage and process insurance claims efficiently. This is a fully remote position, offering the flexibility to work from your home office while serving clients across various regions. You will be responsible for investigating insurance claims, determining coverage, negotiating settlements, and ensuring compliance with policy terms and regulations. The role requires strong analytical skills, excellent communication, and a thorough understanding of insurance policies and claims procedures. You will play a crucial role in delivering fair and timely resolutions to policyholders. Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Business, Finance, or a related field, or equivalent work experience. Previous experience as an insurance claims adjuster, preferably in a specific line of insurance (e.g., auto, property, casualty), is highly desirable. Knowledge of insurance principles, policy language, and claims handling procedures is essential. Strong analytical, investigative, and problem-solving skills are a must. Excellent written and verbal communication skills, along with negotiation abilities, are critical. Proficiency in claims management software and standard office applications is required. Relevant insurance licenses (or the ability to obtain them quickly) are often a requirement for this role. The ability to work independently, manage a caseload effectively, and maintain a high level of accuracy in a remote setting is crucial. We are looking for reliable and customer-focused individuals committed to providing excellent claims service. The **Kitale, Trans-Nzoia, KE** location is a strategic hub for our client's operations, and we seek dedicated adjusters who can excel in a remote capacity.
- Receiving, reviewing, and investigating insurance claims submitted by policyholders.
- Analyzing policy coverage, exclusions, and endorsements to determine claim validity.
- Gathering relevant information and documentation, including police reports, medical records, and repair estimates.
- Conducting interviews with claimants, witnesses, and other involved parties.
- Assessing damages and determining the appropriate settlement amount based on policy terms and evidence.
- Negotiating settlements with claimants and/or their representatives.
- Documenting all claim activities and communications accurately in the claims management system.
- Ensuring claims are processed in compliance with company procedures and regulatory requirements.
- Identifying potential fraudulent claims and escalating them for further investigation.
- Providing clear and timely communication to policyholders regarding claim status and decisions.
The ideal candidate will possess a Bachelor's degree in Business, Finance, or a related field, or equivalent work experience. Previous experience as an insurance claims adjuster, preferably in a specific line of insurance (e.g., auto, property, casualty), is highly desirable. Knowledge of insurance principles, policy language, and claims handling procedures is essential. Strong analytical, investigative, and problem-solving skills are a must. Excellent written and verbal communication skills, along with negotiation abilities, are critical. Proficiency in claims management software and standard office applications is required. Relevant insurance licenses (or the ability to obtain them quickly) are often a requirement for this role. The ability to work independently, manage a caseload effectively, and maintain a high level of accuracy in a remote setting is crucial. We are looking for reliable and customer-focused individuals committed to providing excellent claims service. The **Kitale, Trans-Nzoia, KE** location is a strategic hub for our client's operations, and we seek dedicated adjusters who can excel in a remote capacity.
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3
Lead Insurance Claims Investigator
Posted 25 days ago
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Job Description
Our client is actively recruiting a Lead Insurance Claims Investigator for a fully remote position. This critical role involves leading investigations into complex insurance claims to determine validity, identify potential fraud, and ensure compliance with policy terms and legal regulations. The ideal candidate will possess exceptional analytical, investigative, and interpersonal skills, coupled with a comprehensive understanding of the insurance industry. Responsibilities include managing a caseload of high-value and complex claims, conducting thorough interviews with claimants, witnesses, and relevant parties, and meticulously reviewing policy documents, police reports, medical records, and other evidence. You will analyze investigative findings, identify discrepancies or suspicious activity, and make informed recommendations regarding claim resolution. This is a remote-first role, requiring strong communication and collaboration skills to liaise effectively with adjusters, legal counsel, and other internal teams via virtual platforms. The ability to interpret complex policy language and legal frameworks is essential. You will also be responsible for mentoring and guiding junior investigators, ensuring consistency in investigative methodologies and reporting standards. We seek a proactive and detail-oriented professional with a proven track record in insurance investigations, fraud detection, or a related field. Strong report-writing skills and the ability to present findings clearly and concisely are a must. This is an outstanding opportunity to contribute significantly to the integrity of our client's claims process while enjoying the flexibility of a remote work environment. A commitment to ethical practices and a sharp eye for detail are paramount for success in this demanding role.
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4
Lead Insurance Claims Adjuster
Posted 24 days ago
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Job Description
Our client, a prominent player in the insurance industry, is seeking a highly experienced Lead Insurance Claims Adjuster to join their fully remote team. This leadership role is responsible for overseeing a team of claims adjusters, ensuring the efficient and accurate processing of insurance claims, and maintaining exceptional customer service standards. You will play a crucial role in developing claims handling best practices, providing expert guidance, and contributing to the overall success of the claims department.
Responsibilities:
The successful candidate will possess a deep understanding of various insurance lines, claims investigation techniques, and settlement negotiation. Excellent communication, interpersonal, and organizational skills are essential for managing a remote team and diverse caseload. A proven ability to handle complex claims and guide others through the process is required.
Responsibilities:
- Lead and mentor a team of insurance claims adjusters, providing guidance on complex claims and case management.
- Develop and implement efficient claims processing procedures and protocols to ensure timely and accurate resolution.
- Review and approve complex or high-value claims, ensuring compliance with policy terms and conditions.
- Conduct thorough investigations of insurance claims, including gathering evidence, interviewing witnesses, and assessing damages.
- Negotiate settlements with policyholders and third parties in a fair and equitable manner.
- Ensure adherence to all relevant insurance regulations and company policies.
- Train and develop claims adjusters, enhancing their technical skills and customer service capabilities.
- Analyze claims data to identify trends, potential fraud, and areas for process improvement.
- Manage the claims backlog and prioritize workload effectively to meet service level agreements.
- Liaise with legal counsel, external adjusters, and other stakeholders as needed.
- Contribute to the development of training materials and ongoing professional development for the claims team.
- Foster a collaborative and high-performing team environment, promoting best practices in claims handling.
- This position is ideal for a seasoned professional seeking to leverage their expertise in a remote capacity, supporting clients and operations related to Mlolongo, Machakos, KE . The successful candidate must demonstrate strong leadership, analytical, and decision-making skills, with a commitment to delivering outstanding service in a remote-first environment.
The successful candidate will possess a deep understanding of various insurance lines, claims investigation techniques, and settlement negotiation. Excellent communication, interpersonal, and organizational skills are essential for managing a remote team and diverse caseload. A proven ability to handle complex claims and guide others through the process is required.
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5
Head of Insurance Claims Innovation
Posted 20 days ago
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Job Description
Our client is at the forefront of the insurance industry and is seeking a dynamic and forward-thinking Head of Insurance Claims Innovation to lead their claims transformation initiatives. This is a fully remote leadership role, tasked with revolutionizing how claims are processed, managed, and experienced by customers. You will be responsible for identifying, evaluating, and implementing cutting-edge technologies and strategies to enhance efficiency, accuracy, and customer satisfaction within the claims department. This includes exploring and integrating AI, machine learning, automation, and data analytics to streamline workflows, detect fraud, and personalize customer interactions. Your role will involve developing a long-term innovation roadmap, managing pilot projects, and scaling successful initiatives across the organization. You will collaborate closely with claims operations, IT, product development, and legal teams to ensure seamless integration and adoption of new solutions. Strong leadership, strategic thinking, and a deep understanding of the insurance claims lifecycle are essential. The ability to foster a culture of innovation, manage change effectively, and inspire cross-functional teams in a remote setting is crucial. You will also be responsible for staying abreast of emerging trends in InsurTech and digital transformation, identifying opportunities to maintain our client's competitive edge. Exceptional project management skills and a proven track record of delivering complex technological solutions are required. The ideal candidate will have a passion for leveraging technology to solve business challenges and create exceptional customer experiences. This remote position offers a unique opportunity to shape the future of claims management in the insurance sector and drive significant positive impact.
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6
Insurance Claims Adjuster
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and detail-oriented Insurance Claims Adjuster to join their expanding team. This is a fully remote position, offering the flexibility to work from anywhere while managing a portfolio of insurance claims. The successful candidate will be responsible for investigating, evaluating, and negotiating insurance claims in accordance with company policies and regulations. You will engage with policyholders, witnesses, and relevant parties to gather information, assess damages or losses, and determine coverage. Accurate documentation, clear communication, and timely claim resolution are paramount. This role requires a strong understanding of insurance principles, excellent analytical skills, and the ability to make sound judgments. You will need to conduct thorough investigations, which may involve reviewing policy documents, obtaining statements, inspecting property, and coordinating with experts when necessary. Building rapport with claimants while maintaining impartiality and adhering to ethical standards is key. The ability to manage a caseload effectively, prioritize tasks, and meet deadlines in a remote work environment is crucial. We are looking for an individual with a high degree of integrity and a commitment to providing exceptional service to our clients during a potentially stressful time. This is an excellent opportunity for a motivated professional to grow within the insurance industry.
Key Responsibilities:
Key Responsibilities:
- Receive, review, and process insurance claims from policyholders.
- Investigate assigned claims to determine the extent of liability and coverage.
- Gather relevant documentation, including police reports, medical records, and repair estimates.
- Interview claimants, witnesses, and relevant parties to obtain detailed information.
- Conduct site inspections or arrange for independent adjusters as needed.
- Evaluate damages and negotiate fair and equitable settlements.
- Interpret policy provisions and apply them to specific claim situations.
- Maintain accurate and thorough claim files, documenting all actions and communications.
- Ensure timely and efficient claim resolution in compliance with company guidelines and regulatory requirements.
- Communicate effectively with claimants, legal representatives, and internal stakeholders.
- Identify potential fraud and escalate suspicious claims for further investigation.
- Stay updated on industry trends, legal changes, and best practices in claims adjusting.
- Proven experience as an Insurance Claims Adjuster or similar role.
- In-depth knowledge of insurance policies, claims procedures, and relevant legislation.
- Excellent investigation, analytical, and negotiation skills.
- Strong communication, interpersonal, and customer service abilities.
- Proficiency in claims management software and MS Office Suite.
- Ability to work independently, manage time effectively, and meet deadlines.
- High degree of integrity, professionalism, and attention to detail.
- Bachelor's degree in Business, Law, or a related field is preferred.
- Relevant insurance certifications are a plus.
- Adaptability to working in a fully remote environment.
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7
Senior Insurance Claims Adjuster
Posted 27 days ago
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Job Description
Our client, a reputable and growing insurance provider, is seeking a seasoned Senior Insurance Claims Adjuster to join their fully remote team. This position is ideal for an experienced professional looking for flexibility and the opportunity to manage complex claims from the comfort of their home office.
You will be responsible for investigating, evaluating, and settling insurance claims in a timely and efficient manner, ensuring fairness and adherence to policy terms and conditions. This role requires a meticulous approach, strong negotiation skills, and a comprehensive understanding of insurance law and best practices. You will be a key point of contact for policyholders, attorneys, and other stakeholders, providing clear communication and expert guidance throughout the claims process.
Key Responsibilities:
You will be responsible for investigating, evaluating, and settling insurance claims in a timely and efficient manner, ensuring fairness and adherence to policy terms and conditions. This role requires a meticulous approach, strong negotiation skills, and a comprehensive understanding of insurance law and best practices. You will be a key point of contact for policyholders, attorneys, and other stakeholders, providing clear communication and expert guidance throughout the claims process.
Key Responsibilities:
- Investigating assigned insurance claims thoroughly to determine coverage and liability.
- Gathering and analyzing all relevant documentation, including police reports, medical records, and repair estimates.
- Conducting interviews with claimants, witnesses, and other parties involved.
- Evaluating the extent of damages and determining the appropriate settlement amount based on policy provisions and damage assessment.
- Negotiating settlements with claimants and their representatives.
- Preparing detailed claim reports and recommendations for claim disposition.
- Managing a caseload of complex claims, ensuring timely resolution and adherence to service standards.
- Maintaining accurate and organized claim files in the company's claims management system.
- Staying current with insurance regulations, industry trends, and legal requirements.
- Providing exceptional customer service and maintaining professional relationships with all parties.
- Participating in ongoing training and professional development to enhance skills and knowledge.
- Advising policyholders on coverage and claims procedures.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 7 years of experience as an insurance claims adjuster, with a focus on specific lines of insurance (e.g., auto, property, casualty).
- Relevant professional certifications (e.g., CPCU, adjuster licenses) are highly desirable.
- In-depth knowledge of insurance policies, legal principles, and claims investigation techniques.
- Excellent analytical, critical thinking, and problem-solving skills.
- Strong negotiation, communication, and interpersonal skills.
- Proficiency in claims management software and standard office applications.
- Ability to work independently and manage time effectively in a remote setting.
- High level of integrity and ethical conduct.
- A commitment to providing excellent customer service.
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8
Insurance Claims Adjuster - Property and Casualty
Posted 24 days ago
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Job Description
Our client is seeking a detail-oriented and customer-focused Insurance Claims Adjuster to join their team in Garissa, Garissa, KE . This role requires you to be on-site to conduct thorough investigations and assessments of property and casualty insurance claims. You will be responsible for evaluating damage, determining liability, negotiating settlements, and ensuring fair and timely resolution for policyholders. The ideal candidate will possess strong analytical skills, excellent negotiation abilities, and a solid understanding of insurance policies and procedures. You will conduct on-site inspections of damaged properties, interview claimants and witnesses, and gather all necessary documentation to support claim decisions. This position involves significant interaction with policyholders, repair services, and legal counsel, requiring exceptional communication and interpersonal skills. A commitment to providing outstanding customer service while upholding the company's integrity and policies is paramount. You will work closely with underwriters and claims management to ensure adherence to regulatory requirements and company standards. The ability to manage a caseload efficiently, prioritize tasks, and work effectively in a challenging environment is essential. This is a critical role in protecting the company's assets and maintaining customer trust.
Responsibilities:
Responsibilities:
- Investigate insurance claims to determine coverage and liability.
- Conduct thorough on-site inspections of damaged properties and assets.
- Interview claimants, witnesses, and other relevant parties.
- Document all findings accurately and comprehensively.
- Assess the extent of damages and estimate repair costs.
- Negotiate settlements with policyholders and third-party representatives.
- Ensure claims are processed in compliance with company policies and regulations.
- Prepare detailed reports for management review.
- Maintain effective communication with all stakeholders throughout the claims process.
- Contribute to fraud detection and prevention efforts.
- Proven experience as an Insurance Claims Adjuster or similar role.
- In-depth knowledge of property and casualty insurance policies and claims handling procedures.
- Strong investigative and analytical skills.
- Excellent negotiation and conflict-resolution abilities.
- Proficiency in claims management software.
- Valid insurance adjuster license or willingness to obtain one.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Customer-focused approach with a commitment to fair settlements.
- High school diploma or equivalent; Bachelor's degree preferred.
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9