1437 IT Professionals jobs in Nairobi
Systems Engineer Networks Security (L2)

Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
**Key responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
+ Compiles and maintains project administration (Time Capture and feedback to stakeholders)
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
**Knowledge and Attributes:**
+ Display a strong learning orientation.
+ Good verbal communication skills.
+ Demonstrate a client service orientation.
+ Hands-on proactive in approach.
+ Knowledge on security concepts and application of those concepts.
+ Ability in configuring/managing security controls, such as Firewalls, NAC, SIEM, Adaptive MFA, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
+ Knowledge in security architecture.
+ Knowledge on log collection mechanism such as Syslog, Log file, DB API.
+ Analytical skills and ability to communicate effectively.
+ Ability to solve problems in innovative ways while adhering to industry standards and practices.
+ Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
+ Developing understanding of Event Driven Development and asynchronous operations.
+ Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Developing knowledge of security technologies and understanding of managed services concepts
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Vendor certification is mandatory.
+ Cisco, Check Point, Palo Alto or Fortinet Professional Level Certifications
+ Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.
**Required experience:**
+ Experience in Security technologies like Firewall, IPS, IDS, Proxy etc.
+ Experience in technical support to clients.
+ Experience in handling security incidents end to end.
+ Experience in configuring/managing security controls, such as Firewall, NAC, SIEM, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
Key responsibilities:
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
- Takes responsibility for problem resolution and troubleshooting during project lifecycle
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
- Compiles and maintains project administration (Time Capture and feedback to stakeholders)
- Conducts elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Performs any other related task as required.
To thrive in this role, you need to have:
Knowledge and Attributes:
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
- Knowledge on security concepts and application of those concepts.
- Ability in configuring/managing security controls, such as Firewalls, NAC, SIEM, Adaptive MFA, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
- Knowledge in security architecture.
- Knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Analytical skills and ability to communicate effectively.
- Ability to solve problems in innovative ways while adhering to industry standards and practices.
- Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
- Developing understanding of Event Driven Development and asynchronous operations.
- Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
- Developing knowledge of security technologies and understanding of managed services concepts
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Vendor certification is mandatory.
- Cisco, Check Point, Palo Alto or Fortinet Professional Level Certifications
- Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.
Required experience:
- Experience in Security technologies like Firewall, IPS, IDS, Proxy etc.
- Experience in technical support to clients.
- Experience in handling security incidents end to end.
- Experience in configuring/managing security controls, such as Firewall, NAC, SIEM, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an
email address. If you suspect any fraudulent activity, please
contact us
.
Senior Network Installation Technician
Posted 10 days ago
Job Viewed
Job Description
Responsibilities:
- Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points at client locations.
- Perform structured cabling installation, termination, and testing (e.g., Cat5e, Cat6, fiber optics).
- Diagnose and resolve network connectivity and performance issues.
- Conduct site surveys to assess installation requirements and potential challenges.
- Ensure all installations adhere to industry standards and best practices.
- Document network configurations, cabling infrastructure, and troubleshooting steps.
- Provide technical support and guidance to clients and junior technicians.
- Manage inventory of network equipment and supplies.
- Collaborate with remote support teams to escalate and resolve complex issues.
- Perform firmware updates and security patching on network devices.
- Troubleshoot and repair faulty network hardware.
- Adhere to safety protocols during on-site work.
- Maintain a high level of customer satisfaction through professional and efficient service delivery.
Qualifications:
- Proven experience as a Network Installation Technician or similar role, with a strong emphasis on hands-on installation.
- In-depth knowledge of network cabling standards, termination techniques, and testing procedures.
- Experience with installing and configuring various network hardware from different manufacturers.
- Familiarity with network protocols and troubleshooting methodologies.
- Ability to read and interpret network diagrams, blueprints, and technical documentation.
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- Must possess a valid driver's license and be willing to travel to client sites as required.
- Relevant certifications such as CompTIA Network+, CCNA, or equivalent are highly desirable.
- Ability to work independently with minimal supervision in a remote setup, while also being effective during on-site project execution.
- Proficiency in using network testing equipment (e.g., cable testers, network analyzers).
- A commitment to delivering high-quality installations and support.
Remote Industrial Automation Engineer - SCADA Systems Specialist
Posted 13 days ago
Job Viewed
Job Description
Responsibilities:
- Design and configure SCADA systems, including HMI/SCADA software selection, database design, and network architecture.
- Develop and implement automation logic, PLC programming, and control system integration.
- Provide remote support for the installation, commissioning, and troubleshooting of SCADA and automation systems.
- Develop custom reports, dashboards, and alarm management strategies within SCADA platforms.
- Collaborate with clients and internal teams to define project requirements and ensure successful system implementation.
- Perform system diagnostics, root cause analysis, and implement corrective actions for automation and control issues.
- Ensure compliance with industry standards and safety regulations.
- Maintain detailed documentation of system design, configuration, and operational procedures.
- Stay current with advancements in industrial automation, SCADA technology, and IIoT (Industrial Internet of Things).
- Conduct remote training for client personnel on system operation and maintenance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
- Minimum of 5 years of hands-on experience in industrial automation and SCADA system design and implementation.
- Proficiency with leading SCADA software platforms (e.g., Wonderware, Ignition, Siemens WinCC, GE Proficy).
- Strong experience in PLC programming (e.g., Siemens S7, Rockwell Logix) and HMI development.
- Solid understanding of industrial networking protocols (e.g., Modbus, Profinet, Ethernet/IP).
- Experience with data acquisition, historian databases, and reporting tools.
- Excellent remote troubleshooting and problem-solving skills.
- Strong communication and client management abilities, suitable for a remote role.
- Ability to work independently and manage multiple projects effectively.
- Familiarity with cybersecurity best practices for industrial control systems is a plus.
Senior Electrical Design Engineer - Remote Power Systems Specialist
Posted 13 days ago
Job Viewed
Job Description
Responsibilities:
- Lead the design and development of electrical systems, including schematics, circuit diagrams, and PCB layouts.
- Specify electrical components and ensure their compliance with project requirements and industry standards.
- Perform electrical calculations, simulations, and analysis (e.g., power flow, fault analysis, transient stability).
- Develop and manage Bills of Materials (BOMs) for electrical assemblies.
- Collaborate with cross-functional teams, including mechanical engineers, software developers, and project managers, in a virtual environment.
- Oversee the testing and validation of electrical designs, troubleshooting any issues.
- Ensure designs meet all relevant safety regulations, codes, and client specifications.
- Prepare comprehensive technical documentation, including design reports, test procedures, and user manuals.
- Research and recommend new electrical technologies and methodologies to enhance system performance.
- Mentor junior electrical engineers and provide technical guidance.
- Bachelor's degree in Electrical Engineering or a closely related field. Master's degree preferred.
- Minimum of 6 years of professional experience in electrical design, with a specialization in power systems or related fields.
- Proficiency in electrical CAD software (e.g., Altium Designer, PSpice, ETAP).
- Strong knowledge of power electronics, control systems, and embedded systems.
- Experience with power distribution, grid integration, and renewable energy systems is highly desirable.
- Excellent analytical, problem-solving, and debugging skills.
- Exceptional communication, collaboration, and interpersonal skills, crucial for remote teamwork.
- Ability to manage project timelines and deliverables effectively.
- Must be eligible to work remotely within Kenya.
Senior Network Infrastructure Technician
Posted 9 days ago
Job Viewed
Job Description
- Designing, deploying, and managing enterprise-level network infrastructure, including routers, switches, firewalls, and wireless access points.
- Monitoring network performance and identifying potential bottlenecks or areas for improvement.
- Conducting regular system audits and security assessments to ensure compliance and mitigate risks.
- Troubleshooting and resolving complex network issues in a timely and efficient manner, minimizing downtime.
- Developing and maintaining comprehensive network documentation, including diagrams, configurations, and procedures.
- Staying abreast of emerging technologies and industry best practices to recommend and implement upgrades.
- Collaborating with IT and development teams to ensure network infrastructure supports application and service requirements.
- Providing remote technical support and guidance to end-users and other IT personnel.
- Participating in on-call rotation for critical incident response.
Qualifications:
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of hands-on experience in network administration and infrastructure management.
- Proven expertise in routing protocols (e.g., BGP, OSPF), switching technologies, and network security principles (e.g., VPNs, ACLs).
- Experience with cloud networking environments (AWS, Azure, GCP) is highly desirable.
- Proficiency in network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
- Strong analytical and problem-solving skills, with a meticulous attention to detail.
- Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences.
- Ability to work independently and as part of a distributed team in a fast-paced environment.
- Relevant certifications such as CCNA, CCNP, or equivalent are a significant advantage.
This role is based in Mlolongo, Machakos, KE but is offered on a fully remote basis, providing flexibility and the opportunity to work from anywhere.
Remote Lead Installation Technician - Network Infrastructure
Posted 9 days ago
Job Viewed
Job Description
Primary Responsibilities:
- Lead and manage on-site installation teams for network hardware, cabling, and associated equipment.
- Perform advanced installations, configurations, and upgrades of complex IT and communication systems.
- Diagnose and resolve hardware and software issues related to network infrastructure.
- Conduct thorough site surveys and prepare detailed installation plans.
- Ensure all installations comply with technical specifications, safety regulations, and client requirements.
- Provide technical training and mentorship to junior installation technicians.
- Maintain accurate records of installations, maintenance activities, and inventory.
- Communicate effectively with clients to manage expectations and provide status updates.
- Collaborate with remote engineering and support teams to resolve complex technical challenges.
- Develop and implement best practices for installation and maintenance procedures.
The ideal candidate will possess a strong technical background in network infrastructure, telecommunications, or a related field, with a minimum of 7 years of hands-on experience in installation and maintenance. Proven experience in leading technical teams and managing on-site projects is essential. A deep understanding of various network protocols, hardware (routers, switches, servers), and cabling standards is required. Proficiency in reading and interpreting technical diagrams and blueprints is a must. Excellent troubleshooting and problem-solving skills are critical. The ability to travel extensively (up to 80% of the time) to various client locations across the region is mandatory. Strong communication and leadership skills are necessary to effectively coordinate team efforts and interact with clients. Certifications such as CompTIA Network+, CCNA, or equivalent are highly desirable. This role demands a proactive, detail-oriented individual who can work independently and ensure the highest standards of service delivery in demanding environments. The successful candidate will be instrumental in ensuring the reliable operation of critical network infrastructure for our diverse clientele.
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Senior Network Infrastructure Technician (Remote)
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Design, implement, and maintain complex network infrastructures, including routers, switches, firewalls, and load balancers.
- Perform remote installation, configuration, and troubleshooting of network devices and services.
- Monitor network performance and security using advanced diagnostic tools, identifying and resolving potential issues proactively.
- Develop and implement network upgrade and replacement strategies.
- Document network configurations, procedures, and troubleshooting guides.
- Provide Tier 3 support for network-related incidents and service requests.
- Collaborate with cybersecurity teams to ensure network compliance and vulnerability management.
- Stay abreast of emerging network technologies and recommend adoption where beneficial.
- Mentor junior technicians and provide technical leadership in a remote setting.
- Ensure all network activities adhere to established company policies and industry standards.
Qualifications:
- Proven experience in network administration and infrastructure management.
- In-depth knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, and network security protocols.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
- Experience with cloud networking concepts (AWS, Azure, GCP) is highly desirable.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, essential for a remote role.
- Relevant certifications such as CCNA, CCNP, or equivalent are a strong plus.
- Ability to work independently and manage time effectively in a remote work environment.
- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
This is an exceptional opportunity to contribute to a forward-thinking organization from the comfort of your home office, impacting network operations across our operations in **Mombasa, Mombasa, KE** and beyond.
Job Description
Kenya
AI ENGINEER/SPECIALIST
Organization
- Farsight Africa Group
Posted 14 Apr 2025 Closing date 23 Sep 2025
About Farsight Technologies
Established in 2015 as a subsidiary of Farsight Africa Group, Farsight Africa Technologies Ltd is on a mission to digitally enable and empower last frontier markets by promoting technology adoption in politically vulnerable states. Farsight Africa Technologies focuses on developing robust software and hardware solutions that address the gapping needs for the automation of government services.
BE THE STRATEGY BEHIND THE GAME.
Farsight is growing quickly, and we're seeking a highly skilled Artificial Intelligence (AI) Expert to serve as an onsite consultant. The consultant will play a pivotal role in developing and enhancing our products, ensuring they remain competitive in the rapidly evolving market landscape.
What You'll Do As Ai Engineer/Specialist
AI Solution Design & Integration
- Assess client applications and systems to identify areas where AI can add value (automation, analytics, personalization, forecasting, etc.).
- Design AI integration roadmaps aligned with client business objectives and technical infrastructure.
Develop APIs, microservices, and middleware to connect AI models with existing client platforms.
Model Development & Deployment
Select, fine-tune, and deploy machine learning and NLP models for client-specific use cases.
- Integrate pre-trained AI models (e.g., LLMs, computer vision, recommendation engines) into applications.
Optimize model performance for speed, scalability, and cost-effectiveness.
System Integration
Ensure AI components seamlessly integrate with client databases, ERPs, CRMs, and other enterprise systems.
- Work with client IT teams to ensure compatibility with cloud platforms (AWS, Azure, GCP) or on-prem infrastructure.
Implement APIs and data pipelines to support real-time AI functionality.
Data Management
Collaborate with data engineers to structure, clean, and prepare client data for AI use.
- Design pipelines for continuous model training, retraining, and updating.
Establish monitoring and feedback loops for model accuracy and reliability.
Testing & Quality Assurance
Run end-to-end integration tests to ensure AI solutions perform reliably in client environments.
- Implement monitoring dashboards for AI model performance and drift detection.
Troubleshoot integration issues and provide ongoing technical support.
Collaboration & Advisory
Work closely with business analysts, developers, and client stakeholders to align AI features with user needs.
- Provide technical guidance and training to client teams on using and maintaining AI systems.
- Document AI workflows, integration processes, and best practices.
What You'll Bring
- Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Mathematics, or a related field. A Master's or Ph.D. is preferred.
- Minimum of 5 years of experience in AI development, with a proven track record of deploying AI solutions in a business environment.
- Demonstrated experience in leading AI projects from conception to deployment.
- Proficiency in programming languages such as Python, R, Java, or C++.
- Strong understanding of machine learning algorithms, deep learning frameworks (e.g., TensorFlow, PyTorch), and data processing techniques.
- Experience with data visualization tools and techniques.
- Familiarity with cloud platforms (e.g., AWS, Google Cloud, Azure) and deploying AI models in cloud environments.
- Knowledge of data engineering practices, including data cleaning, feature engineering, and pipeline construction.
- Relevant AI and machine learning certifications are advantageous.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities, with the capacity to convey complex AI concepts to non-technical stakeholders.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- High ethical standards and a commitment to responsible AI practices.
- Proactive and self-motivated, with a passion for continuous learning and innovation.
WHO ARE WE A GOOD FIT FOR?
Our benefit comes from our client's success; our approach is, therefore, client-centric. Recognizing this balance of mutual achievement, our operations teams create the framework from which we can best respond to our clients' needs. Our professional, experienced workforce, connecting across Farsight departments as a unified team, applies the tailored programmes for each client. If that sounds like you, apply and join our team.
WE, AS FARSIGHT AFRICA GROUP.
Our mission is to promote Development and Prosperity through concise, consistent, innovative services and products. We strive to become the go-to advisory services company contributing to a better tomorrow for our clients and communities.
BE PART OF THE TEAM
Farsight Africa is a diverse and dynamic organization that develops relationships through reliability, innovation, and accountability. We seek long-term partnerships, and clients return to us as they benefit from the tailored solutions of the Farsight Africa team.
How to apply
Application Process
Interested Candidates Are Invited To Submit The Following
- A detailed CV highlighting relevant experience and qualifications.
- A cover letter explaining their interest in the role and how their expertise aligns with the objectives outlined.
- Examples of previous AI projects or a portfolio demonstrating their work
Kindly send your application letter and CV to before 23rd September 2025. Applications shall be reviewed on a rolling basis until the right candidate has been selected.
Job details
Country
- Kenya
City Nairobi Source
- Farsight Africa Group
Type
- Consultancy
Career category
- Information and Communications Technology
Years of experience
- 5-9 years
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Onsite Technician
Posted today
Job Viewed
Job Description
Company Description
Riset Software & Systems LTD specializes in developing customized business solution systems, including Point of Sale systems, Hotel Management Systems, School Management Systems, Enterprise Resource Planning (ERP) systems, and more. Our systems are hosted either locally or in the cloud, ensuring privacy, security, and reliability. We cater to various industries with our comprehensive suite of software solutions, guaranteeing a 100% satisfaction rate.
Role Description
This is a full-time on-site role for an Onsite Technician located in Nairobi County, Kenya. The Onsite Technician will be responsible for installing, maintaining, and repairing hardware and software systems, providing technical support to clients, and ensuring systems operate efficiently and securely. Daily tasks include troubleshooting technical issues, performing routine system checks, and coordinating with the support team to deliver superior customer service.
Qualifications
- Experience with hardware and software installation and maintenance
- Proficiency in diagnosing and troubleshooting technical issues
- Excellent customer service and communication skills
- Ability to work independently and manage schedules effectively
- Familiarity with networking and system security protocols
- Degree or certification in Information Technology or a related field is preferred
- Experience with specific industry systems (e.g., POS, ERP) is a plus