4 jobs in NTT America, Inc.
Associate Client Manager
Nairobi
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
+ Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
+ Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients' buying process, by assisting with the commercial agreement for each client.
+ Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization.
+ Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.
+ Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company.
+ Effectively articulates how the company can add value through our services and solutions, with a focus on NTT product offerings.
+ Under supervision, influences and works closely with vendors to achieve required results.
+ Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
+ Develops open and effective channels of communication in with each client within the assigned account.
+ Assists with revenue growth by inspiring clients to procure additional services.
+ Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
+ Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
+ Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
+ Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost.
**Knowledge and Attributes:**
+ Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
+ Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
+ Sales solution skills. The knowledge of the company's offerings, client application use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
+ Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business or a sales related field.
+ Relevant vendor certifications would be advantageous
**Required experience:**
+ Entry level experience (1-2 years) working as part of a sales team in a fast-paced environment.
+ Entry level experience in a sales environment and/or customer service /technical support role.
+ Contact centre experience in an IT environment preferably in telco/connectivity
+ Entry level experience in the IT or professional services industry with a focus on business development and/or sales.
+ Relevant experience gained in an inside sales / tele sales environment is advantageous.
+ Some experience working with Salesforce.com contact platform.
+ Some experience in marketing or advertising would be advantageous.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
+ Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
+ Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients' buying process, by assisting with the commercial agreement for each client.
+ Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization.
+ Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.
+ Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company.
+ Effectively articulates how the company can add value through our services and solutions, with a focus on NTT product offerings.
+ Under supervision, influences and works closely with vendors to achieve required results.
+ Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
+ Develops open and effective channels of communication in with each client within the assigned account.
+ Assists with revenue growth by inspiring clients to procure additional services.
+ Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
+ Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
+ Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
+ Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost.
**Knowledge and Attributes:**
+ Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
+ Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
+ Sales solution skills. The knowledge of the company's offerings, client application use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
+ Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business or a sales related field.
+ Relevant vendor certifications would be advantageous
**Required experience:**
+ Entry level experience (1-2 years) working as part of a sales team in a fast-paced environment.
+ Entry level experience in a sales environment and/or customer service /technical support role.
+ Contact centre experience in an IT environment preferably in telco/connectivity
+ Entry level experience in the IT or professional services industry with a focus on business development and/or sales.
+ Relevant experience gained in an inside sales / tele sales environment is advantageous.
+ Some experience working with Salesforce.com contact platform.
+ Some experience in marketing or advertising would be advantageous.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
0
Associate Client Manager
Mombasa
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
+ Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
+ Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients' buying process, by assisting with the commercial agreement for each client.
+ Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization.
+ Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.
+ Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company.
+ Effectively articulates how the company can add value through our services and solutions, with a focus on NTT product offerings.
+ Under supervision, influences and works closely with vendors to achieve required results.
+ Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
+ Develops open and effective channels of communication in with each client within the assigned account.
+ Assists with revenue growth by inspiring clients to procure additional services.
+ Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
+ Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
+ Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
+ Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost.
**Knowledge and Attributes:**
+ Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
+ Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
+ Sales solution skills. The knowledge of the company's offerings, client application use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
+ Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business or a sales related field.
+ Relevant vendor certifications would be advantageous
**Required experience:**
+ Entry level experience (1-2 years) working as part of a sales team in a fast-paced environment.
+ Entry level experience in a sales environment and/or customer service /technical support role.
+ Contact centre experience in an IT environment preferably in telco/connectivity
+ Entry level experience in the IT or professional services industry with a focus on business development and/or sales.
+ Relevant experience gained in an inside sales / tele sales environment is advantageous.
+ Some experience working with Salesforce.com contact platform.
+ Some experience in marketing or advertising would be advantageous.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
+ Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
+ Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients' buying process, by assisting with the commercial agreement for each client.
+ Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization.
+ Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.
+ Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company.
+ Effectively articulates how the company can add value through our services and solutions, with a focus on NTT product offerings.
+ Under supervision, influences and works closely with vendors to achieve required results.
+ Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
+ Develops open and effective channels of communication in with each client within the assigned account.
+ Assists with revenue growth by inspiring clients to procure additional services.
+ Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
+ Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
+ Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
+ Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost.
**Knowledge and Attributes:**
+ Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
+ Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
+ Sales solution skills. The knowledge of the company's offerings, client application use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
+ Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business or a sales related field.
+ Relevant vendor certifications would be advantageous
**Required experience:**
+ Entry level experience (1-2 years) working as part of a sales team in a fast-paced environment.
+ Entry level experience in a sales environment and/or customer service /technical support role.
+ Contact centre experience in an IT environment preferably in telco/connectivity
+ Entry level experience in the IT or professional services industry with a focus on business development and/or sales.
+ Relevant experience gained in an inside sales / tele sales environment is advantageous.
+ Some experience working with Salesforce.com contact platform.
+ Some experience in marketing or advertising would be advantageous.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
1
Client Manager- Telco/Connectivity
Nairobi
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Builds relationships to drive expansion and renewals across all solutions, influences stakeholders
+ Works with and through company's network of offices and infrastructure to deliver an excellent client experience in each relevant market.
+ Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
+ Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
+ Minimizes churn and maximizes retention in onboarded clients
+ Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
+ Be fully aware of and understand the International Trade Policy.
+ Meets or exceeds quota targets through comprehensive forecast accuracy, pipeline management.
+ Grows the profitability, revenues and client satisfaction levels for company's regional clients' portfolio.
+ Drives client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
+ Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
+ Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
+ Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
+ Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.
+ Acts as first point of contact for client issues.
**Knowledge and Attributes:**
+ Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
+ Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
+ Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
+ Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business or a sales related field.
+ Relevant vendor certifications would be advantageous
**Required experience:**
+ 3 years experience in a business development role
+ Seasoned experience in a sales environment and/or customer service role.
+ Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
+ Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
+ Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
+ Seasoned experience gained in a similar client manager role.
+ Seasoned experience working with Salesforce.com contact platform.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Builds relationships to drive expansion and renewals across all solutions, influences stakeholders
+ Works with and through company's network of offices and infrastructure to deliver an excellent client experience in each relevant market.
+ Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
+ Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
+ Minimizes churn and maximizes retention in onboarded clients
+ Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
+ Be fully aware of and understand the International Trade Policy.
+ Meets or exceeds quota targets through comprehensive forecast accuracy, pipeline management.
+ Grows the profitability, revenues and client satisfaction levels for company's regional clients' portfolio.
+ Drives client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
+ Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
+ Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
+ Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
+ Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.
+ Acts as first point of contact for client issues.
**Knowledge and Attributes:**
+ Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
+ Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
+ Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
+ Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business or a sales related field.
+ Relevant vendor certifications would be advantageous
**Required experience:**
+ 3 years experience in a business development role
+ Seasoned experience in a sales environment and/or customer service role.
+ Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
+ Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
+ Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
+ Seasoned experience gained in a similar client manager role.
+ Seasoned experience working with Salesforce.com contact platform.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
2
Senior Client Project Manager- Fixed Term Contract
Nairobi
NTT America, Inc.
Posted 27 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as complex.
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
**Key Responsibilities:**
**Strategic Leadership**
+ Provide the overall direction and governance for the project
+ Drive the project delivery excellence and continuous improvement initiatives
+ Lead steering committees' forums and executive reviews
+ Ensure adherence to project management methodologies, quality standards and compliance requirements
**Project Management**
+ Oversee end to end execution of the project lifecycle and manage the multiple contractors engaged in the project
+ Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
+ Monitor the project performance against scope, budget, risks and benefit realization
+ Maintain the project governance, reporting and quality gates as per the scope
+ Manages the delivery of the project, including rigorous scope control and change management.
+ Ensure successful implementation, stabilization and transition to business operations
+ Ensure effective management of project documentation, deliverables, testing and deployment tasks.
+ Ensure the contractors deliver services in line with the agreed terms, project timelines, budgets and quality standards
+ Monitor and manage change requests, scope changes, impact assessment and approval to ensure changes are governed and oversee the change management process.
**Stakeholder Management**
+ Engages with stakeholders to deliver projects from original concept through final
+ Provide executive level status updated and strategic recommendations
+ Facilitate and coordinate decision making, issue resolution and escalation management
+ Ensures clear and concise communications to all stakeholders.
**Risk and Compliance Management**
+ Identify, assess and mitigate the project risks and issues
+ Ensure compliance with organizational policies and industry standards
+ Drive the quality assurance activities in collaboration with the technical teams
+ Documentation and management of risks and issues.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
+ Ability to establish strong relationships with internal stakeholders and external clients.
+ Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
+ Good written and verbal communication skills.
+ Seasoned ability to manage urgent and complex tasks simultaneously.
+ Seasoned business acumen and commercial skills.
+ Passionate, strong initiative, self-driven with a commitment to succeed.
+ Seasoned influencing ability whilst taking a collaborative approach.
+ Decisive with good attention to detail ability.
+ Competent in project change management.
+ Seasoned knowledge of the IT industry, domain, or technology related to the client's project.
+ Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business and / or project management or related field.
+ Relevant project management certifications required.
+ PMP certification is mandatory.
+ 5+ years of experience in Project/program management
+ ITIL certification is beneficial.
**Required experience:**
+ Seasoned project management experience preferably in a multinational professional services environment.
+ Seasoned client engagement experience.
+ Demonstrated understanding of the project life cycle.
+ Strong background in governance, stakeholder management, budgeting and risk management
+ Seasoned experience managing IT Infrastructure and applications projects.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as complex.
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
**Key Responsibilities:**
**Strategic Leadership**
+ Provide the overall direction and governance for the project
+ Drive the project delivery excellence and continuous improvement initiatives
+ Lead steering committees' forums and executive reviews
+ Ensure adherence to project management methodologies, quality standards and compliance requirements
**Project Management**
+ Oversee end to end execution of the project lifecycle and manage the multiple contractors engaged in the project
+ Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
+ Monitor the project performance against scope, budget, risks and benefit realization
+ Maintain the project governance, reporting and quality gates as per the scope
+ Manages the delivery of the project, including rigorous scope control and change management.
+ Ensure successful implementation, stabilization and transition to business operations
+ Ensure effective management of project documentation, deliverables, testing and deployment tasks.
+ Ensure the contractors deliver services in line with the agreed terms, project timelines, budgets and quality standards
+ Monitor and manage change requests, scope changes, impact assessment and approval to ensure changes are governed and oversee the change management process.
**Stakeholder Management**
+ Engages with stakeholders to deliver projects from original concept through final
+ Provide executive level status updated and strategic recommendations
+ Facilitate and coordinate decision making, issue resolution and escalation management
+ Ensures clear and concise communications to all stakeholders.
**Risk and Compliance Management**
+ Identify, assess and mitigate the project risks and issues
+ Ensure compliance with organizational policies and industry standards
+ Drive the quality assurance activities in collaboration with the technical teams
+ Documentation and management of risks and issues.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
+ Ability to establish strong relationships with internal stakeholders and external clients.
+ Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
+ Good written and verbal communication skills.
+ Seasoned ability to manage urgent and complex tasks simultaneously.
+ Seasoned business acumen and commercial skills.
+ Passionate, strong initiative, self-driven with a commitment to succeed.
+ Seasoned influencing ability whilst taking a collaborative approach.
+ Decisive with good attention to detail ability.
+ Competent in project change management.
+ Seasoned knowledge of the IT industry, domain, or technology related to the client's project.
+ Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in business and / or project management or related field.
+ Relevant project management certifications required.
+ PMP certification is mandatory.
+ 5+ years of experience in Project/program management
+ ITIL certification is beneficial.
**Required experience:**
+ Seasoned project management experience preferably in a multinational professional services environment.
+ Seasoned client engagement experience.
+ Demonstrated understanding of the project life cycle.
+ Strong background in governance, stakeholder management, budgeting and risk management
+ Seasoned experience managing IT Infrastructure and applications projects.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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