184 International Logistics jobs in Nairobi

• Develop and manage international logistics strategies and operations.
• Oversee freight forwarding, customs clearance, and international shipping processes.
• Negotiate contracts and manage relationships with carriers and logistics providers.
• Optimize warehousing and inventory management for international distribution.
• Ensure compliance with all international trade regulations and customs requirements.
• Monitor shipment performance and implement measures to improve efficiency and reduce costs.
• Develop and manage supply chain budgets and forecasts.
• Collaborate with cross-functional teams to ensure seamless supply chain operations.
• Identify and implement continuous improvement initiatives in logistics and supply chain management.
• Resolve logistical challenges and implement corrective actions.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 7-9 years of experience in supply chain management, with a strong focus on international logistics.
• Proven experience in managing global shipping, customs, and trade compliance.
• In-depth knowledge of logistics software, ERP systems, and supply chain technologies.
• Excellent negotiation, analytical, and problem-solving skills.
• Strong leadership and team management abilities.
• Demonstrated ability to manage complex projects and deliver results in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Ability to work independently and manage priorities effectively in a remote setting.
• Experience with specific regions or trade lanes is an advantage.

• Analyze supply chain data to identify trends, inefficiencies, and cost-saving opportunities.
• Develop and implement strategies for optimizing inventory levels and warehouse operations.
• Monitor and report on key supply chain performance indicators (KPIs).
• Collaborate with third-party logistics (3PL) providers to ensure service level agreements (SLAs) are met.
• Conduct network analysis to improve transportation routes and delivery times.
• Develop demand forecasts and inventory management plans.
• Identify and implement process improvements across the supply chain.
• Prepare reports and presentations for senior management on supply chain performance.
• Stay abreast of industry best practices and emerging technologies in logistics and warehousing.

• Bachelor's degree in Supply Chain Management, Logistics, Operations Research, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in supply chain analysis, logistics, or warehousing.
• Proficiency in data analysis tools such as Excel, SQL, Tableau, or Power BI.
• Experience with supply chain management software (e.g., SAP, Oracle, Manhattan Associates).
• Strong analytical, problem-solving, and quantitative skills.
• Excellent communication and presentation skills.
• Ability to work independently and manage projects in a remote setting.
• Knowledge of international shipping regulations and customs procedures.

• Bachelor's degree in Supply Chain Management, Business Administration, Economics, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in procurement, sourcing, and supply chain management, with at least 3 years in a management or leadership role.
• Proven experience in global sourcing and managing international suppliers.
• Demonstrated success in developing and implementing procurement strategies that deliver significant cost savings.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills, with the ability to manage a remote team effectively.
• Proficiency in relevant procurement software and ERP systems (e.g., SAP, Oracle).
• Familiarity with international trade laws, regulations, and logistics.
• Ability to work independently and manage multiple priorities in a remote environment.

• Analyze end-to-end supply chain processes, including procurement, inventory management, warehousing, and transportation.
• Develop and maintain key performance indicators (KPIs) for supply chain operations and report on performance trends.
• Identify areas for improvement in efficiency, cost reduction, and service quality.
• Utilize data analytics tools to model supply chain scenarios and forecast demand.
• Collaborate with internal teams (e.g., operations, procurement, sales) and external partners (e.g., carriers, 3PL providers) to implement solutions.
• Monitor inventory levels and optimize stock management to minimize holding costs and prevent stockouts.
• Analyze transportation routes and modes to ensure cost-effectiveness and timely delivery.
• Develop and implement strategies for warehouse efficiency, layout optimization, and resource allocation.
• Prepare comprehensive reports and presentations on supply chain performance and improvement initiatives for management.
• Stay current with industry trends, technologies, and best practices in logistics and supply chain management.
• Assist in the development and implementation of new supply chain technologies and systems.

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or a related field.
• Minimum of 5 years of experience in supply chain analysis, logistics, or operations management.
• Proven experience in analyzing complex datasets and providing actionable insights.
• Proficiency in data analysis software such as Excel (advanced), SQL, Python, or R.
• Familiarity with supply chain management software (ERP, WMS, TMS) is a plus.
• Strong understanding of logistics, warehousing, and international trade principles.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication and presentation skills, with the ability to convey complex information clearly.
• Ability to work independently, manage multiple tasks, and thrive in a remote team environment.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is advantageous.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary:
In the Global Service Desk Manager
role you will be at the forefront of driving IT support across multiple regions, ensuring exceptional service delivery. This role offers you the chance to lead a diverse and ambitious team, fostering a culture of collaboration and accountability. Your ability to successfully to provide top-notch customer service will be crucial in maintaining IRC's esteemed reputation in providing help to our clients.

Major Responsibilities
People Management

• Manage daily operations, and provide leadership, direction, and guidance to the team across regions globally. This includes hiring, training, scheduling, and evaluating performance.
• Develop a culture of accountability, ensuring roles and responsibilities are clearly defined and met.
• Identify skills gaps and coordinate training programs, cross-training initiatives, and upskilling opportunities to ensure team readiness and continuous growth.
• Coordinate with the Director of User Services, managing team resources emphasizing talent development, coaching, training, and team morale.
• Ensure that customer inquiries and issues are resolved promptly and professionally, following established procedures and standards.
• Manage staffing levels, shift coverage, and on-call schedules to ensure support coverage and service continuity across time zones.
• Foster a positive team culture by promoting open communication, collaboration, and recognition, while addressing morale or workload concerns promptly.
• Participate in hiring processes, onboarding new staff, and ensuring new team members are equipped with the tools, knowledge, and support needed to succeed.
• Ensure team objectives align with broader IT and business strategies, and track progress toward departmental KPIs and service excellence benchmarks.

Processes

• Drive process improvement by finding opportunities in workflow areas and work with others to implement change.
• Track key metrics to improve team efficiency and customer satisfaction, while leading initiatives to close performance gaps.
• Facilitate global Tech Support meetings to resolve recurring issues and drive continuous improvement.
• Track and analyze key performance metrics (e.g., SLA adherence, ticket volume trends, resolution times)
• Develop and execute action plans to address recurring issues, reduce ticket backlog, and streamline support processes through automation and standardization.
• Organize and lead regular problem-solving sessions with global Technical Support teams to align practices, resolve systemic issues, and promote knowledge sharing.
• Document and refine support procedures for unified support, and in compliance with ITIL.
• Support the rollout of new tools, processes, and policies by planning communication, training, and adoption strategies across regional teams.

Support

• Provide Tier 2 and Tier 3 technical support and solve complex and escalated issues across hardware, software and network environments, ensuring minimal disruption to end users.
• Act as the primary escalation point for critical incidents and blocking issues, ensuring timely resolution and clear communication with users, stakeholders, and partners.
• Deliver high-touch, white-glove support to senior leadership, especially in handling high-priority incidents, outages, or critical technical concerns.
• Work closely with infrastructure, security, applications, and service delivery teams to ensure system stability, continuous improvement, and alignment of support processes.
• Monitor, triage and coordinate responses to urgent tickets, service outages, and security-related incidents in collaboration with internal IT teams and external vendors.
• Support cross-team projects and implementation of IT initiatives and strategies, such as security enhancements, rollouts, infrastructure changes, and other tasks as determined by management.
• Ensure a high level of customer satisfaction by addressing concerns promptly, following up on resolutions, and maintaining transparent communication throughout the support process.
• Identify support process gaps and drive initiatives to improve response times, resolution quality, and knowledge documentation.

Administration

• Track KPIs across global regions and identify trends or anomalies.
• Provide executive summaries and insights for leadership.
• Support team communication by preparing reports and publishing regular newsletters for the Helpdesk team
• Assist with budgeting for tools, software, training, and staffing needs.
• Oversee onboarding processes for new Helpdesk staff globally.
• Track and schedule regular training sessions or certifications for the team.
• Ensure alignment to ITIL, SOPs, or other applicable service management frameworks.
• Support audit preparation by providing relevant documentation and records.
• Create and maintain global shift schedules to ensure continuous coverage.
• Track time-off requests, holidays, and coverage planning.
• Support coordination and documentation of major incident responses.
• .Lead the creation of comprehensive technical and user-friendly public-facing documentation to enhance customer self-help capabilities, streamline processes, and ensure consistency in service delivery.

Key Working Relationships
Position Reports to:
Director User Services

Position directly supervises:
Yes

Indirect Reporting:
N/A

Other Internal And External Contacts
The team lead will work independently and in a team setting daily. They will interact with vendors as needed.

Internal:
Team Leads, Technicians, System Engineers, Desktop Engineers, Network Engineers, Project Managers

External:
Vendors: Phone Vendor, Printer Vendor, MAC Support, Microsoft Support, and others as needed.

Job Requirements

• Education: Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
• Five years of demonstrable experience in IT support, including at least two years in a supervisory or managerial role. Ideally, this experience should have been gained in organizations with over 1,000 users across multiple locations.
• Certificates or Licenses: ITIL Foundation, Administering Windows Server Hybrid Core Infrastructure (AZ-900),

Azure Fundamentals (AZ-800), CompTIA A+, CompTIA Network+
Work Experience

• Skilled in applying and running the ServiceNow ticketing system, including performance reporting, issue management, staff usage, and workflow process automation.
• Comprehensive knowledge of using Azure, O365 Administration, ADManager, Security, antivirus tools, etc.
• Proficient with services and products such as Microsoft Office 365, Windows 11, Mac OS, and PowerBI Pro.
• Good understanding of ITIL Service Management principles and practices.
• Ability to create and analyze metrics and statistics to identify trends.
• Experience in mentoring and handling meaningful discussions with calmness and clarity; ability to handle stressful environments.
• Solid skills in documentation, organization, and time management.
• Must be dedicated and know when to seek guidance; attention to detail is crucial.
• Flexibility, agility in changing priorities quickly, and capability to manage multiple tasks.
• Superb communication and interpersonal abilities, and ability to communicate effectively with both technical and non-technical audiences.
• Capability to continuously learn new technologies and apply them to meet customer needs.
• Proficiency in working autonomously while also engaging with colleagues across functions within a team.
• Stay updated on technology trends, developments, and standard methodologies.
• Audiovisual equipment support experience, including platforms like Zoom and Microsoft Teams.

Working Environment
:
This is hybrid position. Standard office work environment. Ability to work as part of a geographically dispersed team. Flexibility to work shifts, occasional work on weekends.

Compensation
(
Pay Range: US based $111,686 - $21,377 or Nairobi based ( 481,950- 567,000
Kenyan Shilling
) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Cookies:

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $1 3 per month, dental starting at 6.50 per month, and vision starting at 5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

• Develop and implement comprehensive supply chain strategies that align with business objectives and market demands.
• Oversee all aspects of global logistics, including transportation, warehousing, inventory management, and customs compliance.
• Identify opportunities to improve supply chain efficiency, reduce lead times, and minimize costs through process innovation and technology adoption.
• Negotiate and manage relationships with third-party logistics (3PL) providers, carriers, and other supply chain partners.
• Implement and manage supply chain planning and execution systems (e.g., WMS, TMS, ERP modules).
• Analyze supply chain data to identify trends, risks, and performance improvement opportunities.
• Develop and monitor key performance indicators (KPIs) to track supply chain effectiveness and identify areas for intervention.
• Ensure compliance with all relevant international trade regulations, safety standards, and environmental policies.
• Lead and mentor a geographically dispersed team of supply chain professionals, fostering a collaborative and high-performance remote culture.
• Collaborate with sales, procurement, and manufacturing teams to ensure seamless integration and responsiveness of the supply chain.
• Manage and mitigate supply chain risks, developing contingency plans for disruptions.

• Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in supply chain management, with a strong emphasis on global logistics and operations.
• Proven track record of successfully managing complex, international supply chains and achieving significant cost savings and efficiency gains.
• Extensive knowledge of supply chain best practices, including lean, Six Sigma, and agile methodologies.
• Proficiency in supply chain planning software, WMS, TMS, and ERP systems (e.g., SAP, Oracle).
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies.
• Excellent negotiation, vendor management, and contract management skills.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships across diverse teams in a remote setting.
• Demonstrated ability to lead and develop remote teams.
• Adaptability and resilience in navigating the complexities of global supply chain challenges.