197 Individuals jobs in Nairobi

Position Summary

We are currently looking for an Operation Officer in our Tax & Regulatory Services Unit to provide support as a personal assistant to the Tax Partners and administrative support to the Tax Business Unit.

Key roles and responsibilities

Personal Assistant roles:

-Making travel, visas, renewal of passports, hotel bookings, transfer arrangements and other travel logistics for the BU Partner, Visitors and Managers as may be requested by management team from time to time.

-Managing the Partner's calendar, meeting requests, taking messages in his absence and/or referring to respective managers.

-Booking the Partner's time to respective client codes as shall be provided by the Partner/finance team. Ensuring trainings and seminars attended by the Partner are appropriately identified as such and time appropriately booked to the correct task codes.

-Managing the Partner's in-out trays ensuring letters and parcels are dispatched on a timely basis and the trays are cleared periodically.

-Ensuring the Partner's office is tidy, well-arranged and has necessary supplies.

-Performing any other PA role and duties as may be requested by the Partner from time to time.

-Ensure partner credit cards are accounted for monthly.

-Updating Partners trainings on ICPAK, ACCA, LSK as well as booking them as well as updating the firm's learning platform with earned CPD's.

-Telephone bills accounting- For the Partners.

-Liaising with managers for regular partner/client meetings ( at least 3 per quarter).

Administrative roles:

-Securing rooms and facilities for client and departmental meetings and learning hours.

-Liaising with the Brand and Communication team, administration teams as well as the Risk Management team, in efficiently and effectively organizing Tax BU events such as Budget Supper, Tax trainings and Private Enterprise events.

-Any other duties as may be assigned.

Academic/Professional qualifications and Experience:

-Diploma in Management/Secretarial course/ Business Administration; and

-University degree in a relevant field will be an added advantage.

-Must have a
minimum of 4 - 6 years
of working experience.

-Experience in an accounting/ law firm, and/or corporation, will be an added advantage.

-Proficient in Microsoft Office applications including Word, Excel, and Access along with experience performing internet research.

Personal attributes:

-Interpersonal Skills: Must be able to build strong relationships with people of diverse personalities.

-Global Behavioral Capabilities: strong demonstration of KPMGs global behaviors.

-Demonstrate and articulate KPMG values.

-Strong organizational skillsand creativity: Beable to developnew simple approachesto problems.

-Communication Skills: Excellent communication skills both written & verbal presentations.

-Flexibility in prioritizing and completing tasks.

-Willingness to work under supervision and learn new skills quickly.

-Attention to detail; Have very good attention to detail.

-Pragmatic Problem-Solving Skills: Ability to handle and resolve unstructured problems and provide effective solutions.

-Personal and Professional Ethics: Must operate and practice within the professional code of conduct, look and act professional and be honest, with self and colleagues.

Comfort interacting with C-level professionals.

We offer:

-An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.

-Continuous learning and development.

-Exposure to multi-disciplinary client service teams.

-Unrivalled space to grow and be innovative.

-Opportunity for international travel.

• Develop innovative and high-quality menus for a variety of events and client needs.
• Oversee all aspects of food preparation, cooking, and presentation to ensure exceptional standards.
• Manage and train kitchen staff, fostering a positive and productive work environment.
• Control food costs, manage inventory, and ensure efficient use of resources.
• Source and select high-quality ingredients from reliable suppliers.
• Maintain strict adherence to food safety, hygiene, and sanitation regulations.
• Collaborate with event planners to understand client requirements and customize menus accordingly.
• Ensure timely execution of all culinary orders during events.
• Contribute to the overall success and reputation of the catering company through culinary excellence.
• Stay updated on culinary trends and incorporate new techniques and flavors into menu offerings.

• Culinary degree or equivalent professional training from a reputable institution.
• Minimum of 6 years of experience as a Head Chef or Senior Sous Chef, preferably in high-end catering or fine dining.
• Demonstrated expertise in menu creation, food preparation, and presentation for events.
• Strong knowledge of international cuisines and culinary techniques.
• Excellent leadership, team management, and communication skills.
• Proficiency in food costing, inventory management, and budget control.
• Thorough understanding of food safety and sanitation standards (e.g., HACCP).
• Ability to work efficiently under pressure and manage multiple tasks simultaneously in a remote setting.
• Creativity, passion for food, and a strong commitment to quality and client satisfaction.

• Lead and coordinate the installation, commissioning, and testing of specialized industrial equipment at client locations.
• Perform complex troubleshooting, diagnostics, and repairs on mechanical, electrical, and control systems.
• Develop and implement preventative maintenance schedules to minimize downtime and maximize equipment efficiency.
• Provide technical support and guidance to field service technicians, including remote assistance and training.
• Analyze equipment performance data to identify trends and recommend improvements.
• Prepare detailed service reports, documenting all activities, findings, and resolutions.
• Manage spare parts inventory and ensure timely procurement of necessary components.
• Collaborate with engineering and manufacturing teams to address design issues and implement product enhancements.
• Ensure compliance with safety regulations and company policies during all service operations.
• Train clients on the proper operation and maintenance of equipment.
• Develop and maintain strong customer relationships, ensuring high levels of satisfaction.
• Manage service contracts and uphold service level agreements.
• Stay updated on new technologies and advancements in the field of industrial equipment servicing.
• Respond to urgent service requests and provide timely resolution to critical issues.

• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 7 years of experience in field service engineering, with a focus on specialized industrial equipment.
• Proven expertise in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
• Experience with control systems and PLC programming is highly desirable.
• Strong understanding of technical documentation, schematics, and blueprints.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, customer service, and interpersonal skills.
• Ability to lead and mentor technical teams effectively.
• Proficiency in using diagnostic tools and testing equipment.
• Willingness to travel extensively when required and manage operations remotely.
• Experience with remote diagnostic tools and virtual support is a significant advantage.
• Commitment to safety and quality standards.

• Perform installations, preventative maintenance, and emergency repairs on specialized equipment at client locations.
• Diagnose complex technical issues using diagnostic tools and schematics.
• Troubleshoot mechanical, electrical, and software-related problems.
• Provide on-site technical support and guidance to customers.
• Document all service activities, including maintenance performed, parts used, and time spent, using company-provided mobile tools.
• Maintain a comprehensive inventory of spare parts and manage stock levels effectively.
• Adhere to all safety protocols and company procedures during service calls.
• Provide feedback to the engineering team on equipment performance and potential improvements.
• Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction.
• Participate in ongoing training to stay updated on new equipment and service techniques.
• Manage service schedules and travel logistics efficiently.

Job Description

Ikigai provides extraordinary space for individuals and organizations in a sustainable, community-oriented environment, helping them feel balanced and productive. We are a beautifully curated collective of shared office spaces in Kenya. At Ikigai, we cultivate an environment where meaningful human interactions are nurtured to encourage impactful and profitable connections between ideas, individuals, and businesses. Ikigai is not just another shared office space but a place where community and the collective are at the heart of everything we do. At Ikigai, you have a beautiful and secure space to work from, social areas to connect with your peers and strangers to create fruitful relationships that help push your business forward, events and workshops in our tree-filled gardens or boardrooms, and a coffee bar to keep you productive.

About the role

Ikigai's Facilities & Workplace Experience Manager is responsible for overseeing Ikigai's location facilities-related operations with a primary focus on maintaining beautiful and efficient spaces for our members. You are the right person if you:

• Enjoy wearing many hats.
• A leader and the planner/organizer in your group of friends.
• You multitask better than anyone and prioritize like a genius.
• You are completely at home with problem-solving and coming up with solutions at a moment's notice.
• You run a team that buzzes behind the scenes, ensuring the location facilities run like well-oiled machines.

The role reports directly to the Head of Operations. This job is a healthy mix of project management, facilities management, procurement, and people management.

Everything you do will be in the interest of creating and sustaining an authentic and thriving group of spaces and businesses. Everything

Role Goals and Objectives:

• Emulate Ikigai's core values and strive to achieve our mission and live the Ikigai culture.
• Oversee the smooth running of all Ikigai location facility-related operations.
• Maintain the working conditions of infrastructure at Ikigai's coworking space locations, and ensure facilities are secure and functioning efficiently.
• Ensure an environment that is safe and problem-free for all members and staff to work under the best conditions.
• Plan and coordinate fit-outs and renovations, manage the maintenance of supplies and equipment to fulfill health and safety regulations, and continuously examine the different location facilities for quality control purposes.

Key Roles & Responsibilities

Facilities Management/Location Maintenance and Repairs:

• Manage facilities and operations by using and continuously improving tools, processes, systems, and technology (e.g., Hubspot, project management platforms), including:
• Implementing and optimizing facilities, project, and task management systems for the department.
• Creating, updating, and implementing the Ikigai operations processes manuals.
• Overseeing record keeping for the facilities department (contracts, service level agreements, directories, schedules, requisitions, etc.).
• Oversee the smooth running of all facilities-related operations, including: Handling maintenance with a proactive, preventative approach.
• Developing and executing a preventative maintenance schedule for building, equipment, and soft services.
• Maximizing the uptime and availability of key facilities assets such as the Wi-Fi network, printers/copiers, meeting rooms, and other shared resources, and keeping location teams aware of facilities issues that may impact members.
• Managing support services such as housekeeping, groundskeeping, security, parking, and technology, ensuring all facilities meet government regulations and environmental, health, and safety standards.

Location Fit Out/Renovation Management:

• Oversee project management of location fit-outs, renovations, facility upgrades/refurbishments, and new site developments/expansions.
• Create detailed budgets for projects and internal initiatives based on sound assumptions (historical information, researched costings, etc.), reviewing, value engineering, tracking, and reporting on expenditure.
• Coordinate project teams, attend and coordinate site meetings and project coordination meetings, and follow up on project deliverables.
• Oversee project timelines and follow up to ensure completion on schedule.
• Oversee procurement of materials and services required for projects.

Procurement and Service Provider Management:

• Oversee procurement of facilities and project-related products and services for Ikigai.
• Manage procurement processes and conduct reviews and modifications to the processes where required.
• Ensure Ikigai is receiving value for money from suppliers and continually review this.
• Approve purchase requisitions for operations and location-related inventory and stock.
• Oversee registry of purchased assets.
• Manage and maintain relationships with suppliers and service providers.
• Build and maintain relationships and negotiate with local vendors, suppliers, and subcontractors to maintain/improve and implement high-quality, relevant, and desirable amenities and facilities for members.
• Conduct due diligence, prequalification, negotiation, and approval of suppliers and service providers, and establish and maintain contracts with approved suppliers.
• Oversee management of service providers and subcontractors.
• Lead regular service provider and subcontractor meetings to ensure sound and high-quality work delivery.

Team Management:

• Oversee recruitment, onboarding, management, coaching, and performance management of the facilities team.
• Foster effective collaboration between the facilities and location teams by developing, communicating, and enforcing a clear escalation matrix for issue resolution.
• Ensure clarity of set goals, KPIs, and standards for the team to ensure operational excellence across all locations.
• Build capacity within the team through coaching, skills development, professional development opportunities, and continuous feedback.
• Build a positive team culture in the facilities department in line with Ikigai's culture code through weekly department meetings and wellness meetings with direct reports.

Finance & Strategy:

• Lead Facilities department strategy development in the annual company strategy process, oversee department strategic projects, and periodically report on progress.
• Manage department financials, including: Creating detailed budgets based on sound assumptions (historical information, researched costings, etc.).
• Tracking and reporting on expenditure during the monthly business review meetings.
• Reviewing facilities-related costs and ensuring cost-effectiveness and efficiency, minimizing costs as much as possible while maintaining Ikigai standards.
• Providing cost projections and financial justifications for upcoming projects, maintenance cycles, and facility upgrades.
• Ensuring adequate insurance coverage and minimizing claims related to construction and facilities.

Sustainability:

• Lead energy-efficiency programs (lighting, HVAC, renewable integration), monitor and reduce consumption, and track/report carbon footprint and emissions.
• Implement water conservation (low-flow fixtures, rain harvesting) and manage waste segregation, recycling, composting, and sustainable procurement.
• Ensure all construction/renovation uses eco-friendly materials and methods; extend asset lifecycle through proactive, preventive maintenance.
• Develop and update internal sustainability policies and procedures; track regulatory changes.
• Engage staff and vendors in sustainability practices, set and track KPIs (energy, waste, carbon), report progress to leadership/stakeholders, and drive innovation through smart technologies and circular economy initiatives.

ROLE QUALIFICATIONS

Experience and Requirements:

• 5+ years' experience in facilities/project/operations management or relevant position.
• Well-versed in building, construction, and facilities management best practices, including the ability to interpret floor plans.
• Comfortable with HVAC, electrical, plumbing, and other building systems (working knowledge is a plus).
• Demonstrated project management skills and ability to plan and manage resources; P&L experience is a plus.
• Professional certifications in Health & Safety, Project Management, or Facilities Management are an added advantage.
• Experience in procurement processes and management.
• Proficiency with data analysis, forecasting, and budgeting.
• Experience in customer relationship management and dedication to providing great service.
• Experience managing and leading a team, including coaching and capacity building.

We are looking for:

• Passion for and understanding of Ikigai's mission and values, and passion for entrepreneurial communities.
• Must have strong verbal and written communication skills.
• Exceptional organizational and problem-solving skills.
• Highly detail-oriented and solution-driven.
• Strong interpersonal relationship and leadership skills.
• Entrepreneurial mindset; you are a quick learner and self-starter who works well in a fast-paced, start-up/ growth stage environment.
• You are adaptable and innovative; you own your mistakes and move on.
• Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word) and project management software.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism.

• Develop and execute comprehensive talent acquisition strategies to meet the organization's hiring needs.
• Manage the full recruitment lifecycle, from sourcing and screening to interviewing and onboarding.
• Build and maintain a robust talent pipeline for critical roles.
• Partner with hiring managers to understand their staffing requirements and develop effective recruitment plans.
• Develop and implement employer branding initiatives to attract a diverse and qualified candidate pool.
• Conduct market research to identify talent trends and competitive compensation strategies.
• Oversee the use of applicant tracking systems (ATS) and other recruitment technologies.
• Ensure a positive candidate experience throughout the recruitment process.
• Develop and implement onboarding programs to ensure new hires are integrated successfully.
• Advise leadership on HR best practices, compliance, and employee relations.
• Contribute to the development and implementation of HR policies and procedures.
• Manage employee relations issues and provide guidance on conflict resolution.
• Participate in strategic workforce planning initiatives.
• Stay current with labor laws and HR regulations.
• Organize and facilitate employee engagement activities and programs.

• Master's degree in Human Resources Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in Human Resources, with a specialization in Talent Acquisition and HR Business Partnering.
• Proven track record of successfully sourcing and hiring candidates for a variety of roles, including senior-level positions.
• In-depth knowledge of recruitment best practices, employer branding, and talent management strategies.
• Experience with applicant tracking systems (ATS) and HRIS platforms.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to build strong relationships with stakeholders at all levels.
• Experience working in a remote or distributed team environment is essential.
• Knowledge of Kenyan labor laws and HR practices is an advantage.