Showing 109 Hotels jobs in Kisumu
Hotel Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is seeking an experienced and dynamic Hotel Operations Manager to oversee their operations. This is a fully remote position, allowing you to leverage your expertise in hospitality management from anywhere in Kenya. You will be responsible for ensuring the smooth and efficient day-to-day running of the hotel, focusing on guest satisfaction, operational excellence, and profitability. The ideal candidate will possess strong leadership skills, a deep understanding of hotel operations, and a passion for delivering exceptional guest experiences. You will manage various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring high standards of service and operational efficiency. This role requires excellent problem-solving abilities, strong communication skills, and the capacity to motivate and lead a diverse team in a remote management capacity.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all hotel operations, ensuring compliance with company standards and brand guidelines.
- Manage and lead department heads, providing guidance and support to ensure optimal performance.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Monitor financial performance, including revenue, expenses, and profitability, and implement cost-control measures.
- Ensure the highest standards of cleanliness, safety, and maintenance across the property.
- Manage inventory and procurement for all operational departments.
- Develop and implement effective staffing plans, ensuring adequate coverage and efficient workforce management.
- Handle guest complaints and resolve issues promptly and professionally.
- Foster a positive work environment and promote employee training and development.
- Collaborate with the sales and marketing teams to drive revenue and occupancy.
- Ensure compliance with all health, safety, and sanitation regulations.
- Analyze operational data and implement improvements to enhance efficiency and service quality.
- Develop and maintain strong relationships with vendors and suppliers.
Qualifications:
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with a strong track record in operations.
- Proven experience in managing multiple hotel departments, including front office, F&B, and housekeeping.
- In-depth knowledge of hotel operations, standards, and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen and experience with budgeting and cost control.
- Proficiency in hotel management software and systems.
- Ability to problem-solve effectively and make sound decisions under pressure.
- Passion for customer service and delivering exceptional guest experiences.
- Ability to manage a remote team and drive performance effectively.
- Flexibility to adapt to changing operational needs.
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0
Director of Hotel Operations
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for a visionary and results-oriented Director of Hotel Operations to lead and manage all aspects of hotel operations in a fully remote capacity. This senior leadership role is responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across all properties. You will oversee key departments including Rooms Division, Food & Beverage, Sales & Marketing, and Human Resources, ensuring seamless integration and effective collaboration. A primary focus will be on developing and implementing strategic plans to optimize revenue, control costs, and enhance the overall guest experience. This includes setting performance targets, monitoring key performance indicators (KPIs), and implementing corrective actions as needed. You will be responsible for maintaining brand standards, ensuring compliance with health, safety, and regulatory requirements, and fostering a positive and productive work environment for all staff. The Director of Hotel Operations will play a crucial role in developing and executing marketing and sales strategies to drive occupancy and revenue. Financial oversight, including budget development, P&L management, and cost control, is a significant aspect of this role. You will lead and mentor the hotel management team, providing guidance and support to achieve operational excellence. The ability to analyze market trends, identify new business opportunities, and adapt to changing industry dynamics is essential. This fully remote position requires exceptional leadership, communication, and problem-solving skills, with a proven ability to manage complex operations and drive profitability from a distance. The geographical context for this role pertains to overseeing hotel operations that might include or serve the Kisumu, Kisumu, KE region.
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1
Luxury Hotel General Manager
Posted 2 days ago
Job Viewed
Job Description
Our client, an esteemed operator of luxury boutique hotels, is seeking an exceptional General Manager to lead their flagship property. This is a vital on-site role requiring a seasoned hospitality professional with a passion for delivering unparalleled guest experiences. As General Manager, you will be fully responsible for the overall strategic and operational success of the hotel, driving excellence in all aspects of service delivery, financial performance, and team leadership. You will oversee all departments, including Rooms Division, Food & Beverage, Sales & Marketing, and Finance, ensuring seamless integration and adherence to the highest luxury standards. Key responsibilities include developing and executing annual business plans, managing budgets and P&L, cultivating strong relationships with guests and stakeholders, and maintaining the hotel's reputation for exclusivity and impeccable service. The ideal candidate will possess a distinguished background in luxury hotel management, with a proven track record of exceeding guest expectations, optimizing profitability, and leading high-performing teams. Exceptional leadership, communication, and interpersonal skills are essential, as is a keen understanding of the luxury market, market trends, and competitive landscape. You must be adept at strategic planning, financial management, and brand building. This role requires dedication, a hands-on approach, and the ability to inspire your team to achieve extraordinary results. If you are a visionary leader ready to take the helm of a premier luxury hotel and are based in or willing to relocate to Kisumu, Kisumu, KE , we invite you to apply for this exciting opportunity.
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2
Director of Luxury Hotel Operations
Posted 2 days ago
Job Viewed
Job Description
Our client, an internationally renowned hospitality group, is seeking a highly experienced and visionary Director of Luxury Hotel Operations to oversee their premier properties from a remote leadership hub. This critical role will be responsible for setting the highest standards of guest service, operational efficiency, and financial performance across all luxury hotel ventures. You will lead and inspire a diverse team of hotel managers and staff, ensuring a consistent delivery of exceptional experiences that define luxury hospitality.
The ideal candidate will possess a distinguished career in luxury hotel management, with a proven track record of success in driving profitability, enhancing brand reputation, and cultivating a strong service culture. Extensive experience in operations management, revenue management, human resources, and marketing within the high-end hospitality sector is essential. You will be adept at developing and implementing strategic plans, managing budgets, and overseeing capital improvement projects. Exceptional leadership, communication, and interpersonal skills are required, along with a passion for exceeding guest expectations. This role demands a keen understanding of market trends, competitor analysis, and the ability to innovate and adapt to the evolving demands of discerning travelers. You will champion a culture of excellence and continuous improvement throughout the organization. This is an outstanding opportunity to shape the future of luxury hospitality in a dynamic, remote-first environment, influencing operations and guest experiences for properties associated with **Kisumu, Kisumu, KE** and other key destinations.
The ideal candidate will possess a distinguished career in luxury hotel management, with a proven track record of success in driving profitability, enhancing brand reputation, and cultivating a strong service culture. Extensive experience in operations management, revenue management, human resources, and marketing within the high-end hospitality sector is essential. You will be adept at developing and implementing strategic plans, managing budgets, and overseeing capital improvement projects. Exceptional leadership, communication, and interpersonal skills are required, along with a passion for exceeding guest expectations. This role demands a keen understanding of market trends, competitor analysis, and the ability to innovate and adapt to the evolving demands of discerning travelers. You will champion a culture of excellence and continuous improvement throughout the organization. This is an outstanding opportunity to shape the future of luxury hospitality in a dynamic, remote-first environment, influencing operations and guest experiences for properties associated with **Kisumu, Kisumu, KE** and other key destinations.
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3
Senior Hotel Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group known for its exceptional guest experiences, is seeking a dynamic and experienced Senior Hotel Operations Manager to oversee various facets of their operations. This is a fully remote role, designed for a seasoned hospitality professional who can manage, strategize, and implement operational improvements from anywhere. You will be responsible for ensuring the highest standards of service delivery across all departments, including front office, F&B, housekeeping, and maintenance, while optimizing efficiency and profitability. Your expertise will be critical in developing and implementing operational policies and procedures, managing budgets, controlling costs, and driving revenue growth initiatives. The ideal candidate possesses a deep understanding of hotel operations, exceptional leadership skills, and a proven ability to motivate and manage diverse teams. Experience with hospitality management software and a strong grasp of financial management are essential. This remote position demands excellent strategic planning, problem-solving abilities, and superior communication skills to effectively liaise with property management, staff, and vendors. You will be tasked with enhancing guest satisfaction scores, developing staff training programs, and ensuring compliance with health, safety, and brand standards. This is an exceptional opportunity to lead operational excellence in the hospitality sector from a remote setting, contributing significantly to the success of a renowned brand. We are looking for a passionate and results-driven leader committed to delivering outstanding guest experiences and operational efficiency.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations across all departments.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize profitability.
- Ensure compliance with health, safety, and sanitation standards.
- Develop and execute operational policies and procedures.
- Lead, motivate, and train hotel staff to achieve service excellence.
- Monitor and analyze operational performance metrics.
- Collaborate with sales and marketing teams to drive revenue.
- Manage vendor relationships and procurement processes.
- Implement process improvements to optimize efficiency.
- Conduct regular property inspections and ensure high standards of maintenance.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management.
- Proven track record of successful hotel management and operational leadership.
- Strong understanding of front office, F&B, housekeeping, and maintenance operations.
- Excellent financial acumen and P&L management experience.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to manage remote teams and drive performance effectively.
- Proficiency in hotel management software (PMS, POS).
- Problem-solving skills and ability to make sound decisions under pressure.
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4
Remote Hotel Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is looking for an experienced and visionary Remote Hotel Operations Manager to oversee operations across multiple properties. This is a unique opportunity to leverage your expertise in hospitality management from a fully remote capacity. The successful candidate will be responsible for driving operational excellence, ensuring exceptional guest experiences, and optimizing revenue streams. Key duties include developing and implementing operational strategies, managing budgets, overseeing staff performance remotely, and maintaining brand standards across all locations. You will work closely with on-site management teams, providing guidance and support to achieve business objectives. This role demands a strategic thinker with a deep understanding of the hospitality industry, including front office, housekeeping, food and beverage, and revenue management. Strong analytical skills are required to interpret performance data, identify areas for improvement, and implement data-driven solutions. You will also be involved in developing and executing marketing initiatives and ensuring compliance with all health, safety, and regulatory standards. Collaboration with cross-functional teams, including sales, marketing, and finance, will be crucial. The ideal candidate possesses exceptional leadership qualities, outstanding problem-solving abilities, and a passion for service innovation. Previous experience in managing hotel operations, preferably with a portfolio of properties, is highly desirable. The ability to communicate effectively and build strong relationships with remote teams and stakeholders is essential. This role offers the chance to shape the future of hospitality operations for our client from a remote setting, contributing to their continued success and growth. This position is based remotely but has oversight of operations that may include properties near Kitale, Trans-Nzoia, KE .
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5
Senior Hotel Operations Director
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and visionary Senior Hotel Operations Director to oversee and elevate their hospitality and tourism ventures, all within a fully remote framework. This executive-level position is responsible for driving operational excellence, enhancing guest experiences, and maximizing revenue across multiple properties and services. The ideal candidate will possess a comprehensive understanding of hotel management, food and beverage operations, marketing, and financial performance. You will lead a dispersed team, develop strategic initiatives, and ensure brand standards are consistently met and exceeded. This role demands exceptional leadership, strategic planning capabilities, and a passion for delivering unparalleled guest satisfaction in the dynamic hospitality sector. Your ability to manage diverse teams remotely and adapt to evolving market trends will be key.
Responsibilities:
Qualifications:
This is a fully remote position, offering significant flexibility. The strategic oversight for hospitality ventures, conceptually linked to Machakos, Machakos, KE , will be managed entirely from your remote location.
Responsibilities:
- Oversee all aspects of hotel operations, ensuring high standards of service and guest satisfaction.
- Develop and implement strategic plans to drive revenue growth, cost control, and profitability.
- Manage departmental budgets, including forecasting, P&L responsibility, and financial reporting.
- Lead and motivate a diverse, remote team of hotel managers and staff.
- Ensure compliance with all health, safety, and hygiene regulations.
- Develop and execute marketing and sales strategies to attract and retain guests.
- Monitor industry trends and competitor activities to identify opportunities for improvement.
- Maintain strong relationships with suppliers, vendors, and local tourism partners.
- Implement and refine guest service protocols to ensure memorable experiences.
- Conduct regular performance reviews and provide coaching to drive team development.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director).
- Proven track record of successful hotel management and operational leadership.
- Extensive knowledge of front office, housekeeping, F&B, and sales/marketing operations.
- Strong financial acumen and P&L management experience.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to manage and inspire remote teams effectively.
- Proficiency in hotel management software (PMS) and revenue management systems.
- A passion for delivering exceptional guest experiences and driving innovation in hospitality.
This is a fully remote position, offering significant flexibility. The strategic oversight for hospitality ventures, conceptually linked to Machakos, Machakos, KE , will be managed entirely from your remote location.
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6
Director of Hotel Operations (Remote)
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a dynamic and experienced Director of Hotel Operations to lead their remote operational strategy. This position offers a unique opportunity to oversee and optimize the performance of multiple hotel properties without the need for constant on-site presence. You will be responsible for developing and implementing operational policies and procedures that ensure exceptional guest experiences, maintain high service standards, and drive profitability across all managed establishments. Your role will involve strategic planning for operations, including budgeting, resource allocation, and performance management. You will lead and mentor hotel general managers and their teams, providing guidance on operational efficiency, revenue management, and cost control. A significant part of your responsibility will be to monitor key performance indicators (KPIs), analyze financial reports, and identify areas for improvement. You will collaborate with marketing, sales, and human resources departments to ensure seamless operations and achieve business objectives. Experience in implementing technology solutions to enhance guest services and operational efficiency is crucial. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 10 years of progressive experience in hotel management, including at least 5 years in a senior leadership role overseeing multiple properties. A proven track record of success in driving revenue growth, managing operational costs, and improving guest satisfaction scores is essential. Excellent leadership, communication, problem-solving, and decision-making skills are paramount for this remote role. You must be adept at leveraging technology for communication and performance tracking, and possess a strategic mindset with a deep understanding of the hospitality industry. This is an exciting chance to shape the future of our client's hotel portfolio and contribute to their continued success, all while enjoying the flexibility of a remote work arrangement, overseeing operations that include properties in **Machakos, Machakos, KE**.
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