Revenue Manager - Luxury Hotels
40100 Kisumu
KES95000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking an experienced and data-driven Revenue Manager to oversee revenue optimization for their properties. This position operates entirely remotely, offering a unique opportunity for a motivated professional to impact hotel performance from anywhere. You will be responsible for developing and implementing dynamic pricing and inventory management strategies across all distribution channels to maximize room revenue and achieve RevPAR targets. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and proficiency in revenue management systems and tools. You will analyze market trends, competitor activities, and booking patterns to forecast demand accurately and make informed pricing decisions. This role requires close collaboration with sales, marketing, and operations teams to align strategies and drive overall profitability. Exceptional communication and presentation skills are necessary to effectively convey insights and recommendations to stakeholders.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
- Analyze market data, competitor pricing, and demand forecasts to set optimal room rates.
- Manage inventory and pricing across all distribution channels, including OTAs, GDS, and direct bookings.
- Implement and manage yield management strategies to maximize revenue during peak periods and shoulder seasons.
- Collaborate with Sales and Marketing teams to develop promotional strategies and packages.
- Prepare regular revenue performance reports and present findings and recommendations to management.
- Monitor and analyze key performance indicators (KPIs) such as RevPAR, ADR, and occupancy.
- Conduct regular business reviews with hotel management to discuss strategies and performance.
- Utilize revenue management software and tools effectively.
- Stay updated on industry trends and best practices in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of experience in revenue management within the hotel industry, preferably with luxury or boutique properties.
- Proven track record of successfully increasing RevPAR and profitability.
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Proficiency in revenue management systems (e.g., IDeaS, Duetto) and hotel PMS.
- Excellent understanding of distribution channels and online travel agencies (OTAs).
- Strong knowledge of forecasting techniques and pricing strategies.
- Exceptional communication, presentation, and interpersonal skills for effective remote collaboration.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- A proactive and results-oriented mindset.
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Senior Remote Hotel Operations & Guest Services Director
40100 Kisumu
KES260000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier hospitality group, is looking for an accomplished Senior Remote Hotel Operations & Guest Services Director to lead its remote operational initiatives. This is a pivotal fully remote role requiring extensive experience in hotel management, a passion for exceptional guest service, and the ability to drive operational excellence from a distance. You will be responsible for overseeing the strategic direction of hotel operations, ensuring seamless guest experiences, and maximizing revenue while maintaining high standards of quality and efficiency. The ideal candidate will have a deep understanding of front-of-house and back-of-house operations, staff management, and financial oversight. This position offers a unique opportunity to influence and manage hotel operations remotely.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Oversee day-to-day hotel operations, including front desk, housekeeping, F&B, and maintenance, ensuring efficiency and quality.
- Manage and mentor remote hotel management teams, fostering a culture of excellence.
- Ensure adherence to brand standards, service protocols, and operational procedures.
- Monitor financial performance, including budgeting, forecasting, and cost control.
- Identify opportunities for revenue generation and service innovation.
- Handle escalated guest concerns and ensure prompt, satisfactory resolutions.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Implement and oversee preventative maintenance programs.
- Ensure compliance with health, safety, and security regulations.
- Analyze operational data and implement improvements based on findings.
- Develop and deliver training programs for hotel staff on service standards and operational procedures.
- Conduct regular remote property inspections and performance reviews.
- Stay abreast of industry trends and best practices in hotel management.
- Lead initiatives aimed at improving operational efficiency and profitability.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role.
- Proven track record of successfully managing hotel operations and delivering exceptional guest experiences.
- Strong understanding of hotel financial statements, P&L, and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage remote teams and drive performance.
- Proficiency in property management systems (PMS) and other hotel software.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a dynamic remote environment.
- Passion for hospitality and a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
40100 Kisumu
KES300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dedicated Hotel Operations Manager to oversee the day-to-day operations of their luxurious establishment. This role requires a leader with a passion for exceptional guest service, a keen eye for detail, and a strong understanding of hotel management best practices. You will be responsible for managing all hotel departments, ensuring seamless service delivery, optimizing operational efficiency, and driving revenue growth. The ideal candidate will have a proven track record in hotel management and a commitment to upholding the highest standards of quality and guest satisfaction. This is a fully remote position, offering the opportunity to manage operations from anywhere while maintaining connectivity with on-site teams and stakeholders.
Responsibilities:
Responsibilities:
- Oversee and manage all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure the highest standards of guest service and satisfaction are consistently met.
- Develop and implement operational strategies to enhance efficiency and profitability.
- Manage the hotel's budget, including forecasting, cost control, and revenue management.
- Recruit, train, motivate, and supervise hotel staff.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Maintain and improve the hotel's physical condition and ambiance.
- Ensure compliance with all health, safety, and security regulations.
- Develop and implement emergency procedures and crisis management plans.
- Manage relationships with vendors, suppliers, and external partners.
- Monitor industry trends and competitor activities to identify opportunities for improvement.
- Implement and oversee quality assurance programs.
- Resolve guest complaints and concerns promptly and professionally.
- Lead by example and foster a positive and collaborative work environment.
- Report on operational performance to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with a strong focus on operations.
- Proven experience managing multiple hotel departments.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software (PMS) and other relevant systems.
- Demonstrated ability to manage budgets and control costs effectively.
- A passion for delivering exceptional guest experiences.
- Ability to work independently and manage teams remotely, ensuring seamless communication and coordination with on-site staff.
- Strong organizational and time management skills.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
40100 Kisumu
KES200000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to lead their fully remote operations team. This executive-level position will oversee all aspects of hotel management, focusing on optimizing guest experiences, streamlining operational efficiency, and driving revenue growth. You will be responsible for managing departments such as front office, housekeeping, food and beverage, and facilities, ensuring seamless coordination and high service standards across all touchpoints. As a remote-first organization, you will leverage advanced technology and communication platforms to manage a distributed workforce and maintain oversight of hotel performance. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven track record in successful hotel management and leadership. Strong financial acumen, including budgeting, forecasting, and P&L management, is essential. You will excel at developing and implementing operational strategies, driving initiatives to enhance guest satisfaction, and implementing cost-control measures without compromising quality. Excellent communication, negotiation, and problem-solving skills are paramount for interacting with staff, vendors, and stakeholders. The ability to analyze performance metrics, identify trends, and implement data-driven improvements is crucial. We are looking for a proactive and adaptable leader who can inspire a team, foster a positive work environment, and maintain exceptional service standards in a remote operational model. This role demands a high level of autonomy, strategic thinking, and the ability to manage complex operations effectively from a distance. If you are a visionary leader in hospitality management with a passion for operational excellence and a desire to drive success in a fully remote capacity, we invite you to apply. This is a unique opportunity to redefine hotel operations management in a forward-thinking, remote-first environment, contributing significantly to guest satisfaction and profitability.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Supervisor
40100 Kisumu
KES60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and experienced Hotel Operations Supervisor to manage the day-to-day operations of our esteemed establishment. This hands-on role requires a leader passionate about delivering exceptional guest experiences and ensuring the seamless functioning of all hotel departments. You will be responsible for overseeing front desk operations, housekeeping, food and beverage services, and maintaining high standards of cleanliness and safety. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a keen eye for detail. You will be expected to manage staff schedules, conduct training sessions, resolve guest complaints promptly, and ensure efficient resource allocation. This position involves direct interaction with guests and staff, requiring strong interpersonal and communication skills. We are looking for an individual committed to upholding our brand's reputation for quality and service excellence. Your ability to motivate a team, manage operational challenges, and contribute to a positive work environment will be key to your success. This role is crucial for maintaining guest satisfaction and driving operational efficiency within the hotel.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily hotel operations, ensuring smooth service delivery.
- Supervise and coordinate the activities of front desk, housekeeping, and F&B staff.
- Ensure compliance with all hotel policies, procedures, and service standards.
- Manage staff scheduling, performance, and training.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Monitor inventory levels and order supplies as needed.
- Ensure cleanliness, safety, and maintenance standards are met across the property.
- Collaborate with other departments to optimize guest experience.
- Assist with budgeting and cost control measures.
- Uphold the hotel's reputation for exceptional service.
Qualifications:
- High school diploma or equivalent; degree in Hospitality Management is a plus.
- Minimum of 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
- Excellent customer service and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in hotel management software.
- Problem-solving and decision-making abilities.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
40100 Kisumu
KES170000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Hotel Operations Manager to join their fully remote team. This critical role will oversee the day-to-day management of hotel operations, ensuring exceptional guest experiences and maximizing profitability. You will be responsible for managing all departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high standards of service delivery. As a remote-first leader, you will leverage technology to monitor operational performance, manage staff schedules, control costs, and implement strategic initiatives to enhance guest satisfaction and revenue generation. The ideal candidate will possess a deep understanding of hospitality management, strong leadership skills, and a proven ability to drive operational efficiency and team performance. Your responsibilities will include developing and enforcing operational policies and procedures, managing budgets, overseeing inventory, and ensuring compliance with health and safety regulations. Excellent problem-solving, decision-making, and communication skills are essential. This is an exceptional opportunity to shape the guest experience and drive success for our hospitality ventures, all while working remotely and supporting properties associated with **Kisumu, Kisumu, KE**. The ability to inspire and lead a diverse team, adapt to changing market demands, and maintain a high level of professionalism in a virtual environment is key. Key responsibilities include:
- Overseeing all aspects of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Developing and implementing operational strategies to enhance guest satisfaction and loyalty.
- Managing departmental budgets, controlling costs, and maximizing revenue.
- Recruiting, training, and supervising hotel staff.
- Ensuring high standards of cleanliness, safety, and security throughout the property.
- Monitoring operational performance and implementing improvements.
- Managing vendor relationships and procurement of supplies.
- Handling guest complaints and resolving issues promptly and effectively.
- Staying updated on industry trends and best practices in hospitality management.
- Collaborating with marketing and sales teams to drive occupancy and revenue.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven track record of successful operational leadership in the hospitality industry.
- Strong knowledge of hotel operations, budgeting, and financial management.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in hotel management software and POS systems.
- Strong problem-solving and decision-making abilities.
- Excellent communication and customer service skills.
- Ability to work independently and manage a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
40100 Kisumu
KES80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a premier hospitality group seeking a dynamic and experienced Hotel Operations Manager to lead their esteemed establishment. This is a fully remote position, offering a unique opportunity to manage and optimize hotel operations from anywhere. You will be responsible for overseeing all aspects of hotel management, including guest services, housekeeping, food and beverage, maintenance, and staff supervision. The primary goal is to ensure exceptional guest experiences, maintain high operational standards, and drive profitability. You will develop and implement operational policies and procedures, manage budgets, control costs, and maximize revenue streams. Strong leadership, communication, and problem-solving skills are essential. You will lead, motivate, and train hotel staff to ensure they provide outstanding service. This role requires a deep understanding of the hospitality industry, including current trends and best practices. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is crucial. You will be expected to foster a positive work environment and build strong relationships with guests and team members. This position is ideal for a results-oriented professional with a passion for service excellence and a proven ability to manage complex operations efficiently. The ideal candidate will have a comprehensive understanding of revenue management, marketing strategies, and guest satisfaction initiatives. You will also be responsible for ensuring compliance with health, safety, and hygiene regulations. This remote role offers the chance to shape the guest experience and operational success of a leading hotel, contributing significantly to its reputation and performance in **Kisumu, Kisumu, KE**. Your strategic vision and hands-on management approach will be key to achieving operational excellence.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hotel Operations Manager
40100 Kisumu
KES160000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a highly experienced and dynamic Senior Hotel Operations Manager to oversee their prestigious properties. This is a fully remote leadership role, allowing you to manage operations and drive excellence from any location. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all managed hotels. This position requires a strategic thinker with a proven track record in hotel management, excellent leadership skills, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
- Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, banqueting, and maintenance.
- Ensure consistent delivery of exceptional guest service and satisfaction, addressing and resolving guest complaints promptly and effectively.
- Manage departmental budgets, controlling costs, optimizing revenue streams, and achieving financial targets.
- Lead, mentor, and motivate hotel management teams, fostering a culture of excellence, teamwork, and continuous improvement.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all operations.
- Monitor industry trends and best practices to identify opportunities for service enhancement and competitive advantage.
- Ensure compliance with all health, safety, and hygiene regulations, as well as labor laws.
- Conduct regular performance reviews and implement training programs to enhance staff skills and career development.
- Collaborate with sales and marketing teams to drive occupancy rates and revenue generation.
- Oversee the procurement of supplies and management of vendor relationships.
- Implement and manage hotel technology systems effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or relevant professional certifications are a strong advantage.
- Minimum of 8 years of progressive experience in hotel management, with at least 4 years in a senior leadership role (e.g., General Manager, Operations Director).
- Proven experience in managing multiple hotel properties or a large-scale luxury hotel.
- In-depth knowledge of hotel operations, financial management, and revenue management principles.
- Exceptional leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in property management systems (PMS) and other relevant hotel software.
- Ability to work independently, manage complex projects, and make strategic decisions in a remote environment.
- Demonstrated ability to drive operational excellence and achieve financial targets.
- Fluency in English is essential; knowledge of other languages is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hotel Operations Manager
40100 Kisumu
KES220000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Hotel Operations Manager to oversee and optimize their hotel operations. This is a fully remote position, focusing on strategic planning, performance management, and virtual team leadership. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across all hotel departments. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership capabilities, and a proven track record in managing complex hotel environments. Responsibilities include developing and implementing operational strategies, setting performance goals, and monitoring key performance indicators (KPIs) such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores. You will lead and motivate remote department heads (e.g., Front Office, F&B, Housekeeping, Sales), fostering a culture of excellence and continuous improvement. This role involves managing budgets, controlling costs, and identifying opportunities for revenue enhancement and service innovation. You will ensure compliance with all health, safety, and regulatory standards. Strong analytical and problem-solving skills are essential to address operational challenges and implement effective solutions. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with substantial experience (7+ years) in progressive hotel management roles. Experience with hotel management software (PMS, POS systems) and a strong understanding of online travel agencies (OTAs) and revenue management principles are crucial. Exceptional communication, negotiation, and interpersonal skills are necessary to effectively manage remote teams and stakeholders. Our client is committed to delivering exceptional guest experiences and maintaining operational excellence. This is an outstanding opportunity for a seasoned hospitality professional to leverage their expertise in a remote leadership capacity, driving strategic initiatives and shaping the future success of the hotel.
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8
Remote Hotel Operations Manager
40100 Kisumu
KES180000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Remote Hotel Operations Manager to oversee the strategic and day-to-day operations of their hospitality establishments. This is a fully remote position, offering unparalleled flexibility. You will be responsible for ensuring exceptional guest experiences, optimizing operational efficiency, managing staff performance, and driving profitability across multiple properties. Your leadership will be key in maintaining the highest standards of service, quality, and guest satisfaction.
Key Responsibilities:
The ideal candidate will possess extensive experience in hotel management, with a strong understanding of all hotel operations. Excellent leadership, communication, and problem-solving skills are essential. You should be adept at managing budgets, driving revenue, and ensuring guest satisfaction in a demanding environment. The ability to work independently, manage remote teams effectively, and make sound decisions is crucial. A passion for hospitality and a commitment to excellence are highly valued. This is a significant opportunity to lead from a distance, impacting operations in and around Kisumu, Kisumu, KE , from a remote work setting.
Key Responsibilities:
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement operational policies and procedures to ensure efficiency and guest satisfaction.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Recruit, train, motivate, and manage hotel staff to ensure high performance.
- Conduct regular inspections of property and facilities to ensure high standards of maintenance and cleanliness.
- Handle guest complaints and resolve issues promptly and professionally.
- Develop and implement strategic plans to improve guest services and operational effectiveness.
- Monitor industry trends and competitor activities to identify opportunities for improvement.
- Ensure compliance with all health, safety, and licensing regulations.
- Prepare and present regular reports on operational performance, financial results, and key performance indicators to senior management.
The ideal candidate will possess extensive experience in hotel management, with a strong understanding of all hotel operations. Excellent leadership, communication, and problem-solving skills are essential. You should be adept at managing budgets, driving revenue, and ensuring guest satisfaction in a demanding environment. The ability to work independently, manage remote teams effectively, and make sound decisions is crucial. A passion for hospitality and a commitment to excellence are highly valued. This is a significant opportunity to lead from a distance, impacting operations in and around Kisumu, Kisumu, KE , from a remote work setting.
This advertiser has chosen not to accept applicants from your region.
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