Remote Hotel Operations Manager
00100 Kisumu
KES150000 Annually
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Posted 1 day ago
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Job Description
Our client, a renowned leader in the hospitality sector, is seeking an experienced and results-oriented Remote Hotel Operations Manager to oversee their virtual operations and client relations. This fully remote position is ideal for a seasoned hospitality professional who thrives in a flexible work environment. You will be responsible for the day-to-day management and strategic planning of hotel services, ensuring exceptional guest experiences and operational efficiency. Your duties will include developing and implementing operational policies and procedures, managing staff performance (remotely), and ensuring adherence to quality standards. You will also focus on optimizing revenue streams, managing budgets, and controlling costs effectively. This role involves extensive client interaction, requiring excellent communication and negotiation skills to build and maintain strong relationships with hotel partners and guests. You will be involved in marketing initiatives, sales strategies, and customer service improvements. The ideal candidate possesses a deep understanding of hotel management software, reservation systems, and industry best practices. This is a challenging yet rewarding opportunity to leverage your expertise in a remote capacity, contributing to the growth and success of our client's innovative hospitality model. You will need to be proactive, self-motivated, and adept at managing distributed teams and responsibilities. Our client values a commitment to excellence and a passion for creating memorable guest experiences.
Responsibilities:
Responsibilities:
- Oversee all aspects of hotel operations in a remote capacity.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage and optimize hotel revenue and profitability.
- Control operational costs and ensure adherence to budgets.
- Lead and motivate remote teams to achieve performance goals.
- Ensure compliance with health, safety, and sanitation standards.
- Develop and execute marketing and sales strategies.
- Manage relationships with vendors, suppliers, and external partners.
- Analyze operational data and implement improvements.
- Handle guest complaints and resolve issues effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in hotel management, preferably in a senior role.
- Strong understanding of hotel operations, revenue management, and customer service.
- Experience with property management systems (PMS) and booking engines.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in financial management and budgeting.
- Ability to adapt and excel in a remote work environment.
- Problem-solving skills and a proactive approach to challenges.
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