40 Hospitality jobs in Nyeri
Hospitality Operations Manager
10100 Nyeri Town
KES160000 Annually
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Our client is seeking a seasoned Hospitality Operations Manager to oversee and optimize their diverse hospitality ventures. This is a fully remote role, offering the flexibility to manage operations from anywhere. You will be instrumental in ensuring the smooth and efficient day-to-day running of our client's establishments, focusing on delivering exceptional guest experiences and maximizing operational profitability. Your responsibilities will include developing and implementing operational policies and procedures, managing staff performance and training, overseeing inventory and supply chain management, and ensuring compliance with health, safety, and sanitation standards. You will also be responsible for budgeting, financial analysis, and cost control measures to enhance revenue and minimize expenses. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with extensive experience in hotel or restaurant management. Proven experience in developing and executing strategic plans to improve guest satisfaction and operational efficiency is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are required to effectively manage a remote team and interact with stakeholders. You should be adept at utilizing hospitality management software and possess strong financial acumen. This remote position requires a proactive, organized, and detail-oriented professional who can drive results and maintain high standards of service excellence across multiple locations, all managed virtually. Join us to lead and elevate our client's hospitality offerings through expert remote management and strategic oversight.
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0
Hospitality Sales Manager
10100 Nyeri Town
KES210000 Annually
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Our client is seeking a dynamic and results-oriented Hospitality Sales Manager to drive revenue and build strong client relationships within the tourism and hospitality sector. This role is based in the vibrant city of Nyeri. The Hospitality Sales Manager will be responsible for developing and implementing effective sales strategies to promote accommodation, events, and other services. Key responsibilities include identifying potential clients, such as corporate businesses, travel agencies, and event planners, and nurturing leads through the sales pipeline. You will be involved in creating and delivering compelling sales presentations, negotiating contracts, and managing client accounts to ensure satisfaction and repeat business. Market research and analysis to identify new opportunities and competitive trends will be essential. Collaboration with the operations, marketing, and event teams will be crucial for seamless service delivery. You will also be responsible for setting sales targets, tracking performance, and reporting on sales activities. A passion for the hospitality industry and a commitment to exceeding customer expectations are vital.
Qualifications:
We are looking for a proactive and motivated sales professional with a deep understanding of the hospitality landscape. If you have a passion for sales, a strong network within the industry, and a desire to contribute to the success of a reputable establishment, we encourage you to apply. This on-site role offers a rewarding career opportunity.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in sales, preferably within the hospitality or tourism industry.
- Proven track record of achieving sales targets and driving revenue growth.
- Strong understanding of the local tourism and hospitality market.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in CRM software and sales management tools.
- Ability to build and maintain strong relationships with clients and partners.
- Strategic thinking and problem-solving abilities.
- A customer-centric approach with a focus on service excellence.
- Willingness to travel within the region as needed.
We are looking for a proactive and motivated sales professional with a deep understanding of the hospitality landscape. If you have a passion for sales, a strong network within the industry, and a desire to contribute to the success of a reputable establishment, we encourage you to apply. This on-site role offers a rewarding career opportunity.
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1
Senior Hospitality Experience Designer
10100 Nyeri Town
KES75000 Annually
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Our client, a renowned leader in the hospitality and tourism sector, is seeking a creative and visionary Senior Hospitality Experience Designer. This is a fully remote role, offering the opportunity to shape unique guest journeys and innovative service concepts from anywhere. The ideal candidate will have a deep understanding of guest psychology, customer journey mapping, and service design principles within the hospitality industry. You will be responsible for conceptualizing and developing exceptional guest experiences across various touchpoints, from initial booking to post-stay engagement. This role requires a blend of creativity, strategic thinking, and strong collaboration skills to translate client needs into memorable and impactful experiences.
Key responsibilities:
Key responsibilities:
- Design and develop innovative guest experiences for hotels, resorts, and other hospitality venues.
- Create detailed customer journey maps, identifying key moments of truth and opportunities for enhancement.
- Collaborate with cross-functional teams including marketing, operations, and product development to implement designed experiences.
- Conduct guest research, analyze feedback, and translate insights into actionable experience improvements.
- Develop service standards, operational guidelines, and training materials to support new experiences.
- Create compelling visual presentations and prototypes to communicate design concepts.
- Stay abreast of industry trends, emerging technologies, and best practices in guest experience design.
- Manage multiple design projects simultaneously, ensuring timely delivery and high-quality output.
- Champion a guest-centric approach throughout the organization.
- Contribute to the strategic vision for enhancing guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management, Design, Marketing, or a related field. Master's degree preferred.
- A minimum of 6 years of experience in experience design, service design, or guest experience management within the hospitality industry.
- Proven ability to design and implement successful guest experiences.
- Strong understanding of user-centered design principles and methodologies.
- Excellent creative, visual, and conceptual thinking skills.
- Proficiency in design software and prototyping tools.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a remote team environment.
- Strong project management and organizational skills.
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2
Remote Hospitality Marketing Manager
10100 Nyeri Town
KES130000 Annually
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Our client is seeking a creative and data-driven Remote Hospitality Marketing Manager to develop and implement comprehensive marketing strategies for their diverse portfolio of properties and services. This role is ideal for a strategic thinker with a passion for the hospitality industry who thrives in a remote work setting. You will be responsible for driving brand awareness, increasing customer engagement, and ultimately boosting revenue through innovative digital and traditional marketing campaigns. Your key duties will include developing marketing plans, managing social media presence, executing email marketing campaigns, optimizing website content for search engines (SEO), and analyzing marketing performance metrics. You will also oversee the creation of engaging content, collaborate with external agencies, and stay abreast of the latest trends in hospitality marketing and digital technologies. The ideal candidate will have a proven track record in developing and executing successful marketing campaigns, specifically within the hospitality or tourism sector. Strong analytical skills, excellent communication abilities, and a creative flair are essential. You must be adept at managing multiple projects simultaneously and comfortable working independently with minimal supervision. This position offers the opportunity to shape the marketing efforts of a growing brand from anywhere in Kenya.
Responsibilities:
Responsibilities:
- Develop and execute integrated marketing strategies for hospitality properties and services.
- Manage and grow the company's online presence, including social media, website, and email marketing.
- Create engaging marketing content, including articles, social media posts, and promotional materials.
- Analyze marketing campaigns and website traffic to measure ROI and identify areas for improvement.
- Optimize website content and SEO to enhance search engine rankings and drive organic traffic.
- Manage digital advertising campaigns (e.g., Google Ads, social media ads).
- Collaborate with sales and operations teams to align marketing efforts with business goals.
- Stay updated on industry trends, competitor activities, and emerging marketing technologies.
- Manage marketing budgets and ensure effective allocation of resources.
- Build and maintain relationships with media, influencers, and industry partners.
- Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field.
- Minimum of 5 years of experience in marketing, with a significant focus on the hospitality or tourism industry.
- Proven experience in remote marketing management and campaign execution.
- Strong understanding of digital marketing channels, SEO, SEM, and social media marketing.
- Excellent content creation, copywriting, and editing skills.
- Proficiency in marketing analytics tools (e.g., Google Analytics) and CRM systems.
- Exceptional communication, analytical, and project management skills.
- Ability to work independently and manage multiple projects effectively.
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3
Senior Hospitality Operations Manager
20100 Nyeri Town
KES350000 Annually
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We are seeking a highly experienced and motivated Senior Hospitality Operations Manager to lead our remote operations team. In this critical role, you will be responsible for overseeing all aspects of our hospitality services, ensuring exceptional guest experiences and efficient day-to-day management from a remote setting. Your expertise will be crucial in developing and implementing strategic operational plans, managing budgets, and driving service excellence across all touchpoints. You will work closely with various departments, including front desk, housekeeping, food and beverage, and events, to ensure seamless coordination and high standards of delivery.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hospitality operations, including at least 3 years in a managerial capacity. Proven success in managing remote teams and operations is essential. Strong leadership, communication, and problem-solving skills are paramount. A deep understanding of the hospitality industry, including current trends and technologies, is required. You should be highly organized, results-oriented, and capable of working independently in a remote environment. This is an opportunity to make a significant impact within a dynamic organization. Our client is committed to fostering a diverse and inclusive workplace.
Key responsibilities include:
- Developing and executing operational strategies to enhance guest satisfaction and profitability.
- Managing and optimizing operational budgets, identifying cost-saving opportunities without compromising service quality.
- Leading, mentoring, and developing a diverse, remote-based team of hospitality professionals.
- Implementing and enforcing quality control measures and service standards across all operational areas.
- Monitoring industry trends and best practices to innovate and improve service offerings.
- Resolving complex guest issues and complaints with professionalism and efficiency.
- Collaborating with marketing and sales teams to support promotional activities and enhance brand reputation.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Utilizing technology and data analytics to drive operational improvements and decision-making.
- Reporting on key performance indicators (KPIs) to senior management.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hospitality operations, including at least 3 years in a managerial capacity. Proven success in managing remote teams and operations is essential. Strong leadership, communication, and problem-solving skills are paramount. A deep understanding of the hospitality industry, including current trends and technologies, is required. You should be highly organized, results-oriented, and capable of working independently in a remote environment. This is an opportunity to make a significant impact within a dynamic organization. Our client is committed to fostering a diverse and inclusive workplace.
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4
Senior Hospitality Operations Consultant
10100 Nyeri Town
KES40000 Daily
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Our client is seeking a highly experienced and strategic Senior Hospitality Operations Consultant to provide expert advice and solutions to businesses within the hospitality and tourism industry. In this role, you will leverage your extensive knowledge of hotel management, restaurant operations, and customer service to enhance efficiency, profitability, and guest satisfaction. Your responsibilities will include conducting comprehensive operational assessments, developing customized improvement plans, and advising on best practices in areas such as staff training, service delivery, cost management, and marketing strategies. You will work closely with clients to implement recommendations and monitor progress, ensuring tangible results. This is a hybrid role, requiring a blend of remote work and on-site client visits as needed. The ideal candidate will possess a deep understanding of the complexities of the hospitality sector, gained through significant hands-on experience. Proven success in improving operational performance, managing budgets, and leading teams is essential. We are looking for individuals with at least 8 years of experience in senior management roles within hotels, resorts, or high-end restaurants. Strong analytical, problem-solving, and communication skills are paramount. You should be adept at identifying operational bottlenecks, developing innovative solutions, and effectively communicating your findings and recommendations to diverse stakeholders. A degree in Hospitality Management, Business Administration, or a related field is preferred. Excellent client-facing skills and the ability to build rapport quickly are crucial. If you are a seasoned hospitality professional with a passion for driving operational excellence and seeking a challenging consultancy role with flexibility, we encourage you to apply.
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5
Virtual Hospitality Event Planner
10100 Nyeri Town
KES50000 project
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Our client is seeking an innovative and detail-oriented Virtual Hospitality Event Planner to manage and execute a variety of events entirely remotely. This role demands creativity in virtual environments, excellent organizational skills, and a deep understanding of hospitality best practices. You will be responsible for conceptualizing event themes, managing guest lists, coordinating virtual vendors, and ensuring seamless execution of all event aspects through digital platforms. Key responsibilities include liaising with clients to understand their event objectives, developing comprehensive event budgets, and sourcing virtual entertainment and catering solutions where applicable. You will manage the entire planning process, from initial inquiry to post-event follow-up, all conducted via remote communication channels. This requires exceptional project management abilities, strong negotiation skills with vendors, and the capacity to troubleshoot any issues that may arise in a virtual setting. The ideal candidate will have a portfolio showcasing successful event planning, preferably with experience in virtual or hybrid events. A background in hospitality management, event planning, or a related field is essential. You must be proficient with event management software, virtual meeting platforms (e.g., Zoom, Teams), and creative design tools for invitations and event collateral. A keen eye for detail, exceptional communication skills, and the ability to manage multiple projects simultaneously are crucial for success in this role. Join our client and help create memorable virtual experiences.
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Senior Operations Manager - Hospitality
20100 Nyeri Town
KES300000 Annually
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Our client, a prestigious hospitality group, is seeking a highly motivated and experienced Senior Operations Manager to oversee and optimize the day-to-day operations of their establishments. This role requires an on-site presence, ensuring direct leadership and management of all operational aspects. You will be responsible for maintaining the highest standards of service quality, guest satisfaction, and operational efficiency. Your expertise will be crucial in managing staff, controlling costs, implementing operational policies, and driving revenue growth. You will lead by example, fostering a positive work environment and ensuring a seamless experience for guests.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 8 years of progressive experience in hospitality operations management, with at least 3 years in a senior leadership role. Proven experience in managing multiple departments or a large establishment is essential. Strong understanding of financial management, budgeting, and cost control within the hospitality sector is required. Excellent leadership, communication, problem-solving, and decision-making skills are paramount. You should have a deep knowledge of hotel operations, industry best practices, and a commitment to delivering exceptional guest experiences. The ability to manage a diverse team and maintain a high level of operational excellence in a dynamic environment is critical.
Key responsibilities include:
- Overseeing all operational departments, including front office, F&B, housekeeping, and maintenance, to ensure smooth functioning.
- Developing and implementing operational strategies and procedures to enhance guest satisfaction and service quality.
- Managing staff recruitment, training, performance, and development to build a high-performing team.
- Controlling operational costs, managing budgets, and identifying opportunities for cost savings and revenue enhancement.
- Ensuring compliance with all health, safety, sanitation, and licensing regulations.
- Conducting regular inspections of facilities and services to maintain high standards.
- Handling guest complaints and resolving issues promptly and professionally.
- Collaborating with marketing and sales teams to develop and implement strategies for increasing occupancy and revenue.
- Managing inventory, procurement of supplies, and vendor relationships.
- Analyzing operational performance data and implementing improvements based on key metrics.
- Ensuring the efficient utilization of resources and assets.
- Leading and motivating the operational team to achieve departmental and organizational goals.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 8 years of progressive experience in hospitality operations management, with at least 3 years in a senior leadership role. Proven experience in managing multiple departments or a large establishment is essential. Strong understanding of financial management, budgeting, and cost control within the hospitality sector is required. Excellent leadership, communication, problem-solving, and decision-making skills are paramount. You should have a deep knowledge of hotel operations, industry best practices, and a commitment to delivering exceptional guest experiences. The ability to manage a diverse team and maintain a high level of operational excellence in a dynamic environment is critical.
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Remote Hospitality Operations Analyst
20100 Nyeri Town
KES190000 Annually
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Our client, a prominent player in the hospitality and tourism sector, is seeking a detail-oriented and analytical Remote Hospitality Operations Analyst. This role is pivotal in supporting the optimization of operational efficiencies across various hospitality establishments. You will be responsible for analyzing operational data, identifying areas for improvement, and developing strategies to enhance guest experiences, service quality, and profitability. This is a fully remote position, allowing you to contribute your expertise from anywhere.
Key Responsibilities:
Key Responsibilities:
- Collect, analyze, and interpret operational data from hotels, restaurants, and other tourism-related businesses.
- Identify key performance indicators (KPIs) and develop dashboards to monitor operational performance.
- Generate regular reports on operational efficiency, customer satisfaction, and financial performance.
- Develop and recommend strategies for improving service delivery, cost management, and revenue generation.
- Conduct research on industry best practices and emerging trends in hospitality operations.
- Assist in the development and implementation of operational policies and procedures.
- Collaborate with property management teams and stakeholders to implement operational improvements.
- Support the budgeting and forecasting processes for operational departments.
- Provide data-driven insights to support decision-making at various levels of the organization.
- Assist in the evaluation and selection of technology solutions for hospitality operations.
- Ensure data accuracy and integrity in all analyses and reports.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 4 years of experience in hospitality operations, analytics, or a similar role.
- Proven experience in data analysis, reporting, and performance measurement.
- Strong understanding of the hospitality and tourism industry, including operational processes and guest services.
- Proficiency in data analysis tools such as Excel, SQL, and business intelligence software (e.g., Tableau, Power BI).
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- High level of accuracy and attention to detail.
- Knowledge of hotel management systems (PMS) is a plus.
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Remote Event Coordinator - Hospitality
10100 Nyeri Town
KES80000 Annually
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Our client, a dynamic player in the hospitality sector known for creating unforgettable events, is looking for a creative and organized Remote Event Coordinator. This role is entirely remote and will focus on planning, organizing, and executing a variety of virtual and hybrid events, as well as supporting on-site logistics for physical gatherings. You will be instrumental in managing all aspects of event production, from conception to completion, ensuring seamless execution and client satisfaction.
Key responsibilities include conceptualizing event themes, developing event timelines, and managing budgets effectively. You will be responsible for sourcing and negotiating with vendors, managing guest lists, and coordinating event marketing and promotion. The ideal candidate will have experience in event planning software, strong communication skills to liaise with clients and stakeholders, and a creative flair for designing engaging event experiences. You will also be tasked with handling logistics such as venue selection (for physical events), catering, audio-visual equipment, and on-site staffing coordination.
A Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field is desirable. A minimum of 3 years of proven experience in event planning and management is required. Strong organizational, multitasking, and problem-solving skills are essential. Excellent interpersonal and communication abilities, both written and verbal, are critical for interacting with clients and suppliers. Familiarity with virtual event platforms and tools is a must. The ability to thrive in a fast-paced, remote work environment and meet tight deadlines is key. This is a fantastic opportunity to bring your event management expertise to a leading hospitality brand while enjoying the flexibility of remote work.
Key responsibilities include conceptualizing event themes, developing event timelines, and managing budgets effectively. You will be responsible for sourcing and negotiating with vendors, managing guest lists, and coordinating event marketing and promotion. The ideal candidate will have experience in event planning software, strong communication skills to liaise with clients and stakeholders, and a creative flair for designing engaging event experiences. You will also be tasked with handling logistics such as venue selection (for physical events), catering, audio-visual equipment, and on-site staffing coordination.
A Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field is desirable. A minimum of 3 years of proven experience in event planning and management is required. Strong organizational, multitasking, and problem-solving skills are essential. Excellent interpersonal and communication abilities, both written and verbal, are critical for interacting with clients and suppliers. Familiarity with virtual event platforms and tools is a must. The ability to thrive in a fast-paced, remote work environment and meet tight deadlines is key. This is a fantastic opportunity to bring your event management expertise to a leading hospitality brand while enjoying the flexibility of remote work.
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