What Jobs are available for Hospitality in Nyeri?
Showing 491 Hospitality jobs in Nyeri
Remote Hospitality Manager
Posted 2 days ago
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Job Description
Our client is seeking an experienced and adaptable Remote Hospitality Manager to oversee various aspects of their hospitality operations and guest services. This fully remote position requires a leader with a strong understanding of the hospitality industry, excellent organizational skills, and the ability to manage remote teams and initiatives effectively. The ideal candidate will have a proven track record in hospitality management, focusing on guest satisfaction, operational efficiency, and service excellence. You will be responsible for developing and implementing hospitality standards, managing online presence and reviews, and coordinating with service providers to ensure a seamless guest experience. Key responsibilities include analyzing guest feedback, identifying areas for service improvement, and developing strategies to enhance customer loyalty. The successful candidate will have exceptional communication and interpersonal skills, with the ability to engage with stakeholders at all levels. Experience in managing online booking platforms, revenue management, and digital marketing within the hospitality sector is highly desirable. We are looking for a proactive manager who can drive innovation and maintain high standards of service in a remote context. Your ability to adapt to changing market trends and client needs will be crucial. This role involves strategic planning, performance monitoring, and ensuring compliance with industry regulations. Responsibilities will include developing guest engagement programs, managing service recovery efforts, and overseeing online reputation management. The successful candidate will possess strong leadership qualities and the ability to foster a positive team culture remotely. If you are a dedicated hospitality professional looking for a challenging and impactful remote management role, we encourage you to apply.
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0
Operations Manager - Hospitality
Posted 2 days ago
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Job Description
Our client is a reputable establishment within the hospitality sector seeking a seasoned and efficient Operations Manager to oversee daily operations and ensure exceptional service delivery. This is a fully remote position, enabling you to manage and coordinate operational activities from any location in Kenya. The Operations Manager will be responsible for managing staff, optimizing operational workflows, controlling costs, maintaining quality standards, and ensuring compliance with health, safety, and hygiene regulations. You will play a critical role in maintaining the reputation of the establishment and driving customer satisfaction through efficient and effective operational management. This role requires strong leadership, problem-solving abilities, and a comprehensive understanding of hospitality operations.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all day-to-day operations of the hospitality establishment, including front desk, housekeeping, F&B services, and maintenance.
- Develop and implement operational policies and procedures to ensure efficiency and consistency.
- Manage and lead a team of operational staff, providing training, motivation, and performance evaluations.
- Monitor operational costs and implement strategies to control expenses while maintaining quality.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Manage inventory, procurement, and vendor relationships for operational supplies.
- Address and resolve operational issues and guest complaints promptly and effectively.
- Collaborate with marketing and sales teams to support promotional activities and events.
- Analyze operational performance data and implement improvements to enhance guest satisfaction and profitability.
- Maintain high standards of service excellence and cleanliness throughout the establishment.
- Develop staffing schedules and ensure adequate staff coverage.
- Stay updated on industry trends and best practices in hospitality operations management.
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1
Senior Hospitality Manager
Posted 2 days ago
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Job Description
Our client, a leading hospitality group, is seeking a dynamic and experienced Senior Hospitality Manager to oversee operations and enhance guest experiences at their premier establishments in **Machakos, Machakos, KE**. This role requires a strategic thinker with a proven track record in managing diverse teams, optimizing service delivery, and driving revenue growth within the hospitality sector. You will be responsible for the day-to-day management of multiple outlets, ensuring adherence to the highest standards of quality and customer satisfaction. This will involve developing and implementing operational strategies, managing budgets, controlling costs, and fostering a positive work environment for all staff members.
Key responsibilities include leading recruitment and training initiatives for hospitality staff, ensuring compliance with all health, safety, and hygiene regulations, and cultivating strong relationships with suppliers and stakeholders. You will also play a crucial role in developing and executing marketing and promotional activities to attract and retain clientele. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a deep understanding of industry trends and best practices. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in a managerial role within the hospitality industry is essential. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is paramount. This is an exciting opportunity to make a significant impact on a growing brand and contribute to its continued success.
Key responsibilities include leading recruitment and training initiatives for hospitality staff, ensuring compliance with all health, safety, and hygiene regulations, and cultivating strong relationships with suppliers and stakeholders. You will also play a crucial role in developing and executing marketing and promotional activities to attract and retain clientele. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a deep understanding of industry trends and best practices. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in a managerial role within the hospitality industry is essential. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is paramount. This is an exciting opportunity to make a significant impact on a growing brand and contribute to its continued success.
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2
Luxury Hospitality Experience Manager
Posted 2 days ago
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Job Description
Our client is seeking an exceptional and innovative Luxury Hospitality Experience Manager to join their pioneering team. This is a fully remote role, allowing you to design and implement unparalleled guest experiences from your home office, catering to a discerning clientele worldwide. You will be responsible for curating unique and memorable stays, focusing on personalized service, exclusive activities, and seamless operations for luxury properties and bespoke travel packages. Your role will involve collaborating with hotel partners, tour operators, and local artisans to develop bespoke itineraries that exceed guest expectations. You will leverage cutting-edge technology to enhance guest engagement and manage feedback to continuously improve service standards. The ideal candidate will possess a deep understanding of the luxury travel market, a keen eye for detail, and a passion for creating extraordinary moments. You should be adept at managing remote teams and suppliers, ensuring consistent quality and adherence to the highest service standards. Strong project management skills are essential, as is the ability to anticipate guest needs and proactively address potential issues. This position requires excellent communication, negotiation, and problem-solving abilities. You will be expected to develop and implement innovative strategies to enhance customer loyalty and drive repeat business. If you are a creative thinker with a proven background in luxury hospitality and a desire to shape the future of remote-first travel experiences, this opportunity is for you. We are looking for individuals who can translate brand values into tangible guest experiences, ensuring every interaction is exceptional. Join our client and be part of a team dedicated to redefining luxury hospitality from a remote perspective, ensuring unforgettable journeys for every traveler.
Key Responsibilities:
Key Responsibilities:
- Design and implement bespoke luxury guest experiences.
- Manage relationships with luxury hotel partners and service providers.
- Develop and oversee exclusive tour and activity packages.
- Ensure personalized service delivery at all touchpoints.
- Monitor guest feedback and implement service improvements.
- Collaborate with marketing teams on promotional strategies.
- Manage operational budgets for guest experiences.
- Innovate and introduce new service offerings.
- Train remote staff on luxury service standards.
- Uphold the highest standards of discretion and professionalism.
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3
Remote Customer Experience Manager (Hospitality)
Posted 2 days ago
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Job Description
Our client is a prestigious hospitality group dedicated to delivering unparalleled guest experiences. We are searching for an innovative and empathetic Remote Customer Experience Manager to oversee and elevate the guest journey across our diverse portfolio of properties. This role is pivotal in shaping our service standards, fostering customer loyalty, and driving satisfaction through strategic initiatives executed entirely online. You will be the champion of the guest, analyzing feedback, implementing service improvements, and ensuring that every interaction reflects our brand's commitment to excellence. This is a remote position, requiring exceptional organizational skills and a proactive approach to managing service delivery from afar.
Responsibilities:
Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty across all touchpoints.
- Monitor and analyze customer feedback from various channels (surveys, online reviews, social media) to identify trends and areas for improvement.
- Create and refine standard operating procedures for guest services, ensuring consistency and quality.
- Train and coach on-site staff virtually on best practices in customer service and hospitality.
- Manage online reputation by responding to reviews and engaging with guests on digital platforms.
- Proactively identify and resolve guest issues and concerns to ensure a positive resolution.
- Collaborate with marketing, sales, and operations teams to align customer experience initiatives with business goals.
- Design and implement loyalty programs and personalized guest experiences.
- Track key performance indicators (KPIs) related to customer satisfaction and service quality.
- Stay abreast of industry trends and best practices in customer experience management within the hospitality sector.
- Develop and maintain a comprehensive knowledge base of services and offerings to support remote issue resolution.
- Conduct regular virtual meetings with property managers and team leads to discuss performance and strategic initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 6 years of experience in customer service, guest relations, or management within the hospitality industry.
- Proven track record of successfully implementing customer experience strategies and driving improvements in guest satisfaction.
- Strong analytical skills with the ability to interpret complex data and feedback.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in customer relationship management (CRM) software and online review management platforms.
- Experience in developing and delivering virtual training programs.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- A genuine passion for service excellence and creating memorable guest experiences.
- Fluency in English is essential; knowledge of additional languages spoken in key tourist destinations is a significant advantage.
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4
Remote Hospitality Experience Strategist
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an innovative and customer-centric Remote Hospitality Experience Strategist to redefine and enhance guest experiences across our portfolio. This unique role requires a visionary individual with a deep understanding of the hospitality and tourism industry, coupled with the ability to conceptualize and implement exceptional service standards from a remote perspective.
The Hospitality Experience Strategist will be responsible for analyzing current guest journeys, identifying key touchpoints, and developing strategies to elevate service quality, guest satisfaction, and brand loyalty. You will leverage data analytics, customer feedback, and industry best practices to create seamless and memorable experiences. This is a fully remote position, requiring strong collaboration skills and the ability to influence on-site teams through effective communication and strategic planning.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field, with significant experience in guest experience management, service design, or operations within the hospitality sector. Excellent analytical, strategic thinking, and communication skills are essential. This role is fully remote, requiring a high degree of autonomy, proactivity, and strong remote collaboration capabilities. The strategic focus is on enhancing guest experiences for properties in regions including Nyeri, Nyeri, KE .
The Hospitality Experience Strategist will be responsible for analyzing current guest journeys, identifying key touchpoints, and developing strategies to elevate service quality, guest satisfaction, and brand loyalty. You will leverage data analytics, customer feedback, and industry best practices to create seamless and memorable experiences. This is a fully remote position, requiring strong collaboration skills and the ability to influence on-site teams through effective communication and strategic planning.
Key Responsibilities:
- Develop and implement comprehensive strategies to enhance guest experiences.
- Analyze guest feedback, online reviews, and operational data to identify areas for improvement.
- Design and map out optimal guest journeys across all touchpoints.
- Collaborate with on-site management and staff to ensure consistent service delivery.
- Develop training materials and guidelines for front-line hospitality staff.
- Stay abreast of industry trends, innovations, and best practices in hospitality and tourism.
- Propose and implement new service initiatives and experiential programs.
- Monitor key performance indicators (KPIs) related to guest satisfaction and loyalty.
- Create compelling content and communications to promote positive guest experiences.
- Conduct remote assessments and provide actionable recommendations to operational teams.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field, with significant experience in guest experience management, service design, or operations within the hospitality sector. Excellent analytical, strategic thinking, and communication skills are essential. This role is fully remote, requiring a high degree of autonomy, proactivity, and strong remote collaboration capabilities. The strategic focus is on enhancing guest experiences for properties in regions including Nyeri, Nyeri, KE .
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5
Remote Hospitality Experience Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an enthusiastic and customer-focused Remote Hospitality Experience Manager to elevate the guest experience across their diverse portfolio of properties. This innovative role is designed for a passionate individual who excels in creating memorable moments and driving guest satisfaction through exceptional service, all managed remotely. You will be responsible for developing and implementing strategies that enhance the overall guest journey, from initial booking to post-stay engagement. Leveraging digital communication and feedback tools, you will act as a key liaison, ensuring consistent quality and personalized service.
Key Responsibilities:
Key Responsibilities:
- Develop and implement innovative strategies to enhance the guest experience across all properties.
- Monitor online reviews and social media platforms, responding promptly and professionally to guest feedback.
- Identify trends in guest feedback to pinpoint areas for service improvement.
- Create and manage personalized guest communication plans.
- Develop and train remote staff on best practices in customer service and hospitality.
- Collaborate with property management teams to ensure seamless guest stays.
- Design and oversee the implementation of guest satisfaction surveys and feedback mechanisms.
- Analyze guest data to identify opportunities for service enhancements and personalized offerings.
- Develop standard operating procedures for guest relations and service delivery.
- Plan and coordinate virtual guest engagement activities and loyalty programs.
- Act as a remote point of contact for escalated guest concerns and issue resolution.
- Maintain a deep understanding of the hospitality industry and emerging trends.
- Prepare reports on guest satisfaction metrics and service performance.
- Ensure consistent brand standards are met across all guest touchpoints.
- Proactively seek opportunities to exceed guest expectations and build lasting relationships.
- Proven experience (3+ years) in hospitality management, guest relations, or a related customer-facing role.
- Demonstrated success in developing and implementing strategies to improve customer satisfaction.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM systems, review management platforms, and other relevant hospitality technology.
- Strong analytical skills with the ability to interpret guest data and feedback.
- Ability to work independently, manage multiple priorities, and thrive in a remote environment.
- A passion for delivering exceptional service and creating positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
- Experience in managing remote teams or coordinating operations across multiple locations is a plus.
- Must possess a reliable internet connection and a dedicated workspace conducive to professional communication.
- Familiarity with diverse cultural expectations in hospitality.
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6
Senior Revenue Manager - Hospitality
Posted 2 days ago
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Job Description
Our client, a leading hospitality group, is seeking a highly analytical and results-oriented Senior Revenue Manager to optimize revenue generation across their properties. This is a fully remote position, enabling you to manage and strategize from any location. You will be responsible for developing and implementing dynamic pricing strategies, sales forecasts, and revenue management initiatives to maximize occupancy and profitability. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and expertise in revenue management systems. You will work closely with sales, marketing, and operations teams, providing data-driven insights and recommendations to drive performance. This role demands strong leadership, excellent communication, and the ability to excel in a remote, data-intensive environment.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive revenue management strategies to maximize room revenue and other ancillary revenues.
- Analyze market trends, competitor pricing, and demand forecasts to set optimal pricing strategies.
- Manage inventory and pricing across all distribution channels, including OTAs, GDS, and direct bookings.
- Implement and oversee the utilization of revenue management systems (RMS) and other relevant technologies.
- Prepare detailed weekly, monthly, and annual revenue forecasts and budgets.
- Collaborate with sales and marketing teams to develop promotional offers and packages.
- Monitor key performance indicators (KPIs) such as ADR, RevPAR, Occupancy, and GOPPAR, and identify areas for improvement.
- Conduct post-mortem analyses of sales and pricing strategies to refine future approaches.
- Provide training and guidance to property-level teams on revenue management best practices.
- Identify new revenue opportunities and strategic partnerships.
- Present revenue performance reports and strategic recommendations to senior management.
- Ensure alignment of revenue strategies with overall business objectives.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 5-7 years of progressive experience in revenue management within the hospitality sector.
- Proven track record of successfully implementing revenue management strategies and achieving financial targets.
- In-depth knowledge of hotel operations, market dynamics, and distribution channels.
- Proficiency with industry-standard revenue management systems (e.g., IDeaS, Duetto, SynXis) and PMS systems.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
- Experience in managing remote teams or coordinating across multiple locations is a plus.
- Familiarity with data analysis and visualization tools is advantageous.
- A strategic mindset with a proactive approach to revenue optimization.
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7
Director of Remote Hospitality Services
Posted 2 days ago
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Job Description
Our client is looking for an accomplished and visionary Director of Remote Hospitality Services to lead their innovative hospitality initiatives. This is a completely remote position, allowing you to drive strategy and operations from any location. The successful candidate will be instrumental in developing and implementing cutting-edge hospitality solutions tailored for remote clients and distributed teams. You will oversee the strategic planning, development, and execution of all hospitality-related services, ensuring exceptional guest experiences and operational efficiency. This role demands a strong understanding of the hospitality industry, including service standards, customer relations, and operational management, adapted for a remote context. Responsibilities include designing and refining service protocols, managing budgets, identifying new market opportunities, and fostering strong relationships with remote partners and stakeholders. You will lead a team of remote hospitality professionals, providing guidance, support, and performance management. A key aspect of this role involves leveraging technology to enhance service delivery and guest satisfaction in a remote environment. The ideal candidate will have extensive experience in hospitality management, preferably with a focus on virtual or remote service models. Excellent communication, negotiation, and problem-solving skills are essential. You must be adept at strategic thinking, operational execution, and driving continuous improvement. We are seeking a forward-thinking leader who is passionate about creating memorable experiences and pushing the boundaries of remote hospitality. This is a unique opportunity to make a significant impact on our client's hospitality division, driving innovation and excellence from a distance. Your efforts will directly contribute to the success of our client's endeavors in the Nyeri, Nyeri, KE region and beyond, ensuring a consistent standard of high-quality service.
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8
Remote Hospitality Services Coordinator
Posted 2 days ago
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Job Description
Our client is seeking a detail-oriented and customer-focused Remote Hospitality Services Coordinator to manage and enhance guest experiences. This is a fully remote position, allowing you to orchestrate exceptional hospitality services from anywhere. You will be responsible for coordinating various aspects of guest services, ensuring seamless and memorable stays. This includes managing bookings and reservations, responding to guest inquiries and requests, and liaising with different departments (e.g., housekeeping, maintenance, concierge services) to fulfill guest needs. You will play a crucial role in problem-solving, addressing guest concerns, and ensuring high levels of satisfaction. The ideal candidate will have a background in hospitality management, customer service, or event coordination, with a proven ability to manage operations remotely. Excellent communication, interpersonal, and organizational skills are essential for effectively coordinating with guests and service providers. You will be expected to maintain high standards of service excellence, handle guest feedback, and contribute to improving service protocols. Experience with property management systems (PMS) and online booking platforms is highly desirable. We are looking for a proactive individual who is passionate about delivering outstanding guest experiences and possesses strong multitasking abilities. This is a fantastic opportunity to contribute to the hospitality sector in a flexible, remote capacity, impacting the Ongata Rongai, Kajiado, KE region and beyond. If you are a service-oriented professional with a flair for coordination and a commitment to guest satisfaction, we encourage you to apply.
Responsibilities:
Responsibilities:
- Manage guest bookings, reservations, and inquiries efficiently.
- Coordinate with internal departments to ensure guest needs are met promptly.
- Respond to guest requests and resolve issues with professionalism and efficiency.
- Maintain high standards of customer service and guest satisfaction.
- Handle guest feedback and implement improvements based on reviews.
- Liaise with vendors and service providers to arrange guest amenities or services.
- Ensure accurate record-keeping of guest interactions and service details.
- Contribute to the development and improvement of hospitality service protocols.
- Monitor online reviews and social media for guest sentiment.
- Support the planning and execution of special guest requests or events.
- Proven experience in hospitality, hotel management, customer service, or a related field.
- Strong understanding of guest relations and service excellence principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and online booking platforms.
- Exceptional organizational and time management abilities.
- Ability to work independently and manage multiple tasks in a remote environment.
- Customer-focused mindset with a passion for creating positive guest experiences.
- Experience in handling guest complaints and service recovery.
- Attention to detail and a commitment to maintaining high standards.
- Associate's or Bachelor's degree in Hospitality Management, Tourism, or a related field is a plus.
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