9 Hospitality jobs in Kisumu
Remote Hospitality Operations Manager
00600 Kisumu
KES150000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a seasoned Hospitality Operations Manager to oversee and optimize operations for their remote guest services. This fully remote role is crucial for ensuring a seamless and exceptional experience for our clientele, regardless of their location. You will be responsible for developing and implementing operational strategies, managing service standards, coordinating with remote teams, and driving efficiency across all hospitality functions. Key duties include guest relationship management, complaint resolution, service quality control, and staff training program development. The ideal candidate will possess extensive experience in the hospitality industry, with a strong focus on operations management, customer service, and team leadership. You should be adept at utilizing technology to manage remote teams and communicate effectively across various digital platforms. Experience with hotel management software, booking systems, and customer relationship management (CRM) tools is highly beneficial. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Proven ability to analyze operational data, identify areas for improvement, and implement cost-effective solutions is essential. This position requires excellent interpersonal skills, strong organizational abilities, and a commitment to delivering outstanding guest experiences. As a fully remote role, you will have the flexibility to work from any location in Kenya while contributing to the success of our hospitality ventures. Join our dedicated team and help redefine remote hospitality service excellence.
This advertiser has chosen not to accept applicants from your region.
0
Remote Hospitality Revenue Manager
40100 Kisumu
KES180000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading player in the hospitality sector, is looking for an experienced and data-driven Remote Hospitality Revenue Manager to optimize revenue streams and drive profitability. This is a fully remote position, allowing you to contribute your expertise from anywhere in Kenya. You will be responsible for forecasting demand, setting pricing strategies, and managing inventory across various booking channels to maximize revenue and occupancy. This role requires a deep understanding of the hospitality market, competitive landscape, and consumer behavior. Your key responsibilities will include analyzing market trends, competitor pricing, and historical data to identify revenue opportunities. You will develop and implement dynamic pricing strategies, manage room inventory, and oversee distribution channels to ensure optimal yield. Collaborating closely with sales, marketing, and operations teams to align revenue strategies with overall business goals will be crucial. The ideal candidate will possess strong analytical skills, a proven ability to forecast accurately, and a comprehensive knowledge of revenue management systems and tools. Excellent communication and presentation skills are essential, as you will be presenting findings and strategies to senior management. If you are a strategic thinker with a passion for the hospitality industry and a knack for maximizing profitability through intelligent data analysis, this remote role offers an exciting opportunity to make a significant impact.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic pricing and inventory management to maximize revenue.
- Conduct detailed market analysis, competitor research, and demand forecasting.
- Manage all online and offline distribution channels to ensure optimal reach and yield.
- Collaborate with sales and marketing teams to align strategies and promotions.
- Monitor and analyze key performance indicators (KPIs) related to revenue and occupancy.
- Prepare regular reports on revenue performance, market trends, and forecast accuracy.
- Identify opportunities for upselling and cross-selling to enhance guest spending.
- Implement and manage revenue management systems and tools.
- Ensure data accuracy and integrity for all reporting and analysis.
- Contribute to the overall strategic planning of the hospitality business.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of progressive experience in Revenue Management within the hospitality industry.
- Proven track record in demand forecasting, pricing strategies, and yield management.
- In-depth knowledge of hotel operations and distribution channels.
- Proficiency with hotel property management systems (PMS) and revenue management software.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Strategic thinker with a results-oriented approach.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hospitality Guest Experience Manager
20103 Kisumu
KES65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a passionate and customer-focused Remote Hospitality Guest Experience Manager to elevate the service standards for their diverse portfolio of hospitality offerings. In this completely remote position, you will be instrumental in shaping and delivering exceptional guest experiences by developing innovative strategies, training remote service teams, and analyzing guest feedback to drive continuous improvement. Your responsibilities will include creating and implementing guest satisfaction programs, developing training modules for front-line staff on service excellence, and establishing service protocols. You will monitor online reviews and social media to identify trends and areas for enhancement. This role requires a deep understanding of the hospitality industry, a keen eye for detail, and a commitment to exceeding guest expectations. You will collaborate with various departments, including marketing and operations, to ensure a cohesive and positive guest journey. The ideal candidate will have proven experience in hospitality management, with a focus on guest relations and service quality. Excellent communication, interpersonal, and problem-solving skills are essential. Proficiency in hospitality management software and CRM systems is a plus. This is a fantastic opportunity to make a tangible impact on guest satisfaction and loyalty from the comfort of your own home, contributing to the success of renowned hospitality brands. Become a champion of exceptional service in the virtual world.
This advertiser has chosen not to accept applicants from your region.
2
Remote Guest Experience Manager, Luxury Hospitality
40100 Kisumu
KES150000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a sophisticated and dedicated Remote Guest Experience Manager specializing in luxury hospitality. This role offers a unique opportunity to shape exceptional guest journeys and uphold the highest standards of service, all managed from a remote setting. You will be responsible for conceptualizing, developing, and implementing strategies to enhance the overall guest experience, ensuring every interaction is memorable and exceeds expectations. The ideal candidate will possess a profound understanding of luxury service principles, customer relationship management, and problem-solving within the hospitality sector. Your responsibilities will include managing online guest feedback, identifying trends, and implementing service improvements. You will also train and coach remote guest service teams, ensuring consistent delivery of personalized and high-quality service. Strong communication, empathy, and a passion for creating unparalleled guest satisfaction are paramount. You should be adept at using technology to manage customer interactions and analyze feedback data. If you have a refined palate for exceptional service and a proven ability to elevate guest experiences in a remote capacity, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Develop and execute strategies to enhance the luxury guest experience.
- Manage online reputation and guest feedback across various platforms.
- Identify opportunities for service innovation and personalization.
- Train and mentor remote guest service teams on service standards and best practices.
- Handle escalated guest issues and complaints with discretion and efficiency.
- Analyze guest feedback data to identify trends and implement service improvements.
- Collaborate with marketing and operations teams to ensure a cohesive guest journey.
- Create and maintain guest preference profiles for personalized service.
- Monitor industry trends in luxury hospitality and guest experience.
- Ensure adherence to brand standards and service excellence.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in luxury hospitality, with a focus on guest relations or front office management.
- Proven experience in developing and implementing guest experience strategies.
- Exceptional customer service, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in hospitality management software and CRM systems.
- Ability to work independently and manage multiple priorities in a remote environment.
- A keen eye for detail and a passion for delivering impeccable service.
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality and Tourism Strategist - Remote
30301 Kisumu
KES220000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a visionary Senior Hospitality and Tourism Strategist to join their globally distributed, fully remote team. This is an exciting opportunity to shape the future of the hospitality and tourism sector through strategic planning and innovative development, all from your home office. You will be responsible for analyzing market trends, identifying growth opportunities, and developing strategic plans for various hospitality and tourism ventures. Your duties will include conducting market research, developing business models, forecasting demand, and creating comprehensive strategies for product development, marketing, and customer experience enhancement. You will collaborate closely with stakeholders, partners, and internal teams in a virtual setting to implement strategic initiatives and drive business success. The ideal candidate possesses a deep understanding of the global hospitality and tourism industry, market dynamics, consumer behavior, and emerging trends. Experience with strategic planning, business development, and digital marketing in the travel sector is highly valuable. You should have excellent analytical, research, and presentation skills, with the ability to translate complex data into actionable strategies. This remote role requires strong self-discipline, proactive communication, and the ability to influence and guide diverse teams towards common strategic goals. You will be instrumental in driving innovation and sustainable growth within the industry.
Responsibilities:
Responsibilities:
- Analyze market trends and identify growth opportunities in hospitality and tourism.
- Develop comprehensive strategic plans for new and existing ventures.
- Conduct feasibility studies and business case development.
- Create marketing and product development strategies.
- Enhance customer experience through strategic initiatives.
- Collaborate with stakeholders and partners in a remote environment.
- Monitor industry performance and adapt strategies accordingly.
- Prepare and present strategic recommendations to leadership.
- Bachelor's or Master's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Minimum of 7 years of experience in strategic planning or business development within the hospitality and tourism sector.
- Proven experience in market analysis, trend forecasting, and strategy formulation.
- Strong understanding of the global hospitality and tourism landscape.
- Excellent research, analytical, and problem-solving skills.
- Proficiency in business development tools and presentation software.
- Exceptional communication and interpersonal skills for remote collaboration.
- Ability to work independently and manage multiple strategic projects.
This advertiser has chosen not to accept applicants from your region.
4
Remote Senior Event Planner & Hospitality Coordinator
40100 Kisumu
KES5000 Daily
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and creative Remote Senior Event Planner & Hospitality Coordinator to oversee the planning and execution of various events and hospitality services. This is a fully remote role, providing a unique opportunity for seasoned event professionals to manage complex projects from any location. You will be responsible for conceptualizing event themes, managing budgets, coordinating vendors, ensuring exceptional guest experiences, and handling all aspects of hospitality.
Key responsibilities include:
Key responsibilities include:
- Developing event concepts, themes, and overall strategies.
- Creating and managing detailed event budgets, tracking expenses closely.
- Sourcing, negotiating with, and managing vendors (e.g., caterers, decorators, entertainment, venues).
- Developing event timelines and ensuring all deadlines are met.
- Coordinating all logistical aspects of events, including venue selection, seating arrangements, and AV requirements.
- Developing and executing hospitality plans, ensuring guest comfort and satisfaction.
- Managing registration processes and guest communications.
- Overseeing on-site event execution (remotely or through on-site partners).
- Conducting post-event evaluations and preparing reports on event success and ROI.
- Staying current with industry trends and innovative event planning techniques.
- Managing client relationships and ensuring their expectations are met and exceeded.
- Coordinating travel and accommodation arrangements for guests or staff as needed.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
40102 Kisumu
KES40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their team. This hybrid role offers the flexibility of working both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges according to company policies.
- Educate customers on product features and benefits.
- Maintain customer records by updating
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Kisumu !
6
Customer Service Team Lead - Remote
40200 Kisumu
KES90000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for an experienced and highly motivated Customer Service Team Lead to manage and inspire their remote customer support team. This role is fully remote, offering a fantastic opportunity to lead from anywhere in Kenya. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring the delivery of exceptional support to clients. Your primary duties will include training and coaching customer service representatives, setting performance goals, monitoring key metrics such as response times and customer satisfaction scores, and handling escalated customer issues. You will also play a key role in developing and implementing customer service policies and procedures, identifying areas for improvement, and contributing to the continuous enhancement of the customer experience. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. You should be adept at motivating teams, fostering a positive work environment, and driving performance. Experience with CRM software and customer service platforms is essential. A Bachelor's degree in Business Administration, Communications, or a related field, coupled with a minimum of 5 years of experience in customer service, including at least 2 years in a supervisory or leadership role, is required. The ability to effectively manage a remote team, provide constructive feedback, and maintain high service standards is crucial. If you are passionate about customer satisfaction and possess the leadership skills to guide a remote support team to success, we encourage you to apply.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of remote customer service representatives.
- Set performance expectations and monitor team productivity and quality.
- Handle escalated customer inquiries and resolve complex issues.
- Develop and implement customer service policies and best practices.
- Analyze customer feedback and service metrics to identify improvement opportunities.
- Ensure timely and accurate resolution of customer requests via various channels (phone, email, chat).
- Motivate team members and foster a positive and collaborative work environment.
- Conduct performance reviews and provide ongoing coaching to team members.
- Manage team scheduling and ensure adequate coverage.
- Collaborate with other departments to address customer needs and improve overall service.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service.
- At least 2 years of experience in a customer service supervisory or team lead role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Experience with CRM software and customer support tools.
- Ability to effectively manage and motivate a remote team.
- Strong understanding of customer service principles and best practices.
- Customer-focused mindset with a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
7
Lead Customer Service & Helpdesk Specialist - Remote
90100 Kisumu
KES85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Service & Helpdesk Specialist to manage their support operations from a fully remote capacity. This role is crucial for ensuring exceptional customer satisfaction by providing timely, accurate, and efficient support across various channels. The ideal candidate will have a proven ability to lead a remote support team, resolve complex customer issues, and implement best practices in customer service and helpdesk management. You will be responsible for overseeing day-to-day support operations, mentoring and training support staff, developing and refining support processes, and analyzing customer feedback to identify areas for improvement. This is a remote-first opportunity, allowing you to build and lead a high-performing support team from anywhere. Your responsibilities will include managing ticket queues, ensuring service level agreements (SLAs) are met, troubleshooting technical issues, and escalating complex problems when necessary. You will also contribute to the creation and maintenance of knowledge base articles and FAQs. Strong interpersonal and communication skills are essential for interacting with customers and team members. The ability to remain calm under pressure and provide solutions with a positive attitude is paramount. A Bachelor's degree in a related field or equivalent practical experience is required, along with a minimum of 5 years of experience in customer service or helpdesk support, with at least 2 years in a leadership or supervisory role. Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is mandatory. If you are a customer-centric leader dedicated to providing outstanding support experiences and excel in managing remote teams, we encourage you to apply for this role associated with **Garissa, Garissa, KE**.
This advertiser has chosen not to accept applicants from your region.
8