99 Hospitality jobs in Kisumu
Senior Hospitality Revenue Management Strategist
40100 Kisumu
KES280000 Annually
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Posted 2 days ago
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Job Description
Our client, a dynamic and rapidly expanding hospitality group, is looking for a sophisticated Senior Hospitality Revenue Management Strategist to join their fully remote team. This role offers the flexibility to optimize revenue from anywhere in Kenya. The Senior Revenue Management Strategist will be responsible for developing and implementing advanced pricing and inventory strategies across various properties to maximize room revenue and overall profitability. You will analyze market trends, competitive landscapes, and historical data to forecast demand and make data-driven decisions. This position requires a deep understanding of the hospitality industry, sophisticated analytical skills, and proficiency with revenue management systems and tools. Your insights will be crucial in driving optimal financial performance for our clients' establishments.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive revenue management strategies for hotels and other hospitality venues.
- Analyze market data, competitor pricing, and demand forecasts to optimize room rates and inventory allocation.
- Implement dynamic pricing strategies across various booking channels to maximize occupancy and revenue (RevPAR).
- Manage and forecast short-term and long-term demand for all market segments.
- Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
- Monitor and analyze key performance indicators (KPIs) such as occupancy, ADR, and RevPAR.
- Utilize revenue management software and systems to support decision-making processes.
- Conduct regular performance reviews and provide actionable recommendations to property management.
- Identify new revenue opportunities and develop strategies to capitalize on them.
- Train and mentor junior revenue management staff.
- Stay updated on industry best practices, technological advancements, and market trends in hospitality revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5-7 years of progressive experience in hotel revenue management or a closely related analytical role within the hospitality industry.
- Proven track record of successfully implementing revenue management strategies that drive significant revenue growth.
- Strong analytical and quantitative skills, with the ability to interpret complex data sets.
- Proficiency in using revenue management systems (e.g., IDeaS, Duetto, Opera) and business intelligence tools.
- Excellent understanding of pricing strategies, market segmentation, and demand forecasting.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple properties or projects concurrently in a remote environment.
- Demonstrated ability to think strategically and make data-driven decisions.
- A passion for the hospitality industry and a drive for continuous improvement.
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0
Hospitality Operations Manager
40100 Kisumu
KES90000 Annually
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Posted today
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Job Description
Our client, a renowned hospitality group, is seeking a dynamic and experienced Hospitality Operations Manager to oversee key operational aspects. This is a fully remote role, allowing you to manage and enhance guest experiences and operational efficiency from anywhere. You will be responsible for setting high standards in service delivery, optimizing resource management, and driving customer satisfaction. This position requires a strategic thinker with a passion for the hospitality industry.
Responsibilities:
Qualifications:
While the operational focus is on establishments in **Kisumu, Kisumu, KE**, this role is fully remote, offering a unique opportunity to shape hospitality standards across multiple locations from a distance. If you are a visionary leader in the hospitality sector, apply now.
Responsibilities:
- Develop and implement operational strategies to ensure smooth and efficient service delivery across all hospitality functions.
- Oversee day-to-day operations, including front desk, housekeeping, food and beverage, and event management.
- Set and maintain high standards for guest service, ensuring exceptional customer experiences.
- Manage staffing, including recruitment, training, scheduling, and performance evaluation of hospitality personnel.
- Develop and manage operational budgets, controlling costs while maximizing revenue.
- Implement and enforce health, safety, and sanitation standards.
- Source and manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
- Analyze operational data to identify areas for improvement and implement best practices.
- Resolve guest complaints and operational issues promptly and effectively.
- Stay updated on industry trends and competitor activities to maintain a competitive edge.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hospitality management, with a strong track record in operations.
- Proven experience in managing diverse teams and functions within a hotel or resort environment.
- In-depth knowledge of hospitality operations, including front office, F&B, housekeeping, and event planning.
- Strong financial acumen with experience in budgeting, cost control, and revenue management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using property management systems (PMS) and other hospitality software.
- Ability to think strategically and solve complex operational problems.
- Demonstrated commitment to service excellence and guest satisfaction.
- Adaptability and resilience in managing dynamic operational environments, particularly in a remote capacity.
While the operational focus is on establishments in **Kisumu, Kisumu, KE**, this role is fully remote, offering a unique opportunity to shape hospitality standards across multiple locations from a distance. If you are a visionary leader in the hospitality sector, apply now.
This advertiser has chosen not to accept applicants from your region.
1
Senior Hospitality Operations Consultant
40100 Kisumu
KES700000 Annually
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Posted today
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Job Description
Our client is seeking a highly experienced and strategic Senior Hospitality Operations Consultant to provide expert guidance on optimizing hotel and resort operations. This is a fully remote, contract-based role, offering flexibility and the opportunity to work with a diverse range of prestigious clients. You will be responsible for conducting comprehensive assessments of existing operations, identifying areas for improvement, and developing tailored strategies to enhance guest satisfaction, operational efficiency, and profitability. Your expertise will span across front office, food and beverage, housekeeping, finance, and human resources within the hospitality sector. You will collaborate closely with property management, executive teams, and staff to implement best practices and drive sustainable growth.
Responsibilities:
Responsibilities:
- Conduct in-depth operational audits of hotels, resorts, and other hospitality establishments.
- Analyze financial performance, identify cost-saving opportunities, and develop revenue enhancement strategies.
- Develop and implement standardized operating procedures (SOPs) to ensure consistency and quality.
- Provide strategic recommendations for improving guest experience and service delivery.
- Assess staffing levels, training needs, and organizational structures to optimize workforce performance.
- Evaluate and recommend technology solutions to enhance operational efficiency and guest engagement.
- Assist clients in developing and implementing marketing and sales strategies to increase occupancy and revenue.
- Conduct feasibility studies and business plan development for new hospitality ventures.
- Deliver engaging training programs for hospitality staff at all levels.
- Monitor industry trends and best practices, advising clients on competitive positioning and innovation.
- Prepare detailed reports and presentations for clients, outlining findings and recommended action plans.
- Manage project timelines and deliverables effectively to ensure client satisfaction.
- Build and maintain strong, long-lasting client relationships.
- Offer expertise in areas such as F&B management, revenue management, and event planning.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- 10+ years of progressive experience in senior leadership roles within the hospitality industry (e.g., General Manager, Operations Director).
- Proven track record of successfully improving operational efficiency, profitability, and guest satisfaction in hospitality settings.
- Extensive knowledge of hotel operations, F&B management, revenue management, and service standards.
- Strong analytical, problem-solving, and strategic planning skills.
- Excellent communication, presentation, and client management abilities.
- Ability to work independently and manage multiple projects concurrently in a remote setting.
- Proficiency in hospitality management software and financial analysis tools.
- Experience in consulting or advisory roles is highly desirable.
- A passion for delivering exceptional guest experiences and driving operational excellence.
This advertiser has chosen not to accept applicants from your region.
2
Remote Hospitality Operations Manager
40100 Kisumu
KES110000 Annually
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Posted today
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Job Description
Our client is seeking a results-driven and innovative Remote Hospitality Operations Manager to oversee and optimize the operational efficiency of various hospitality ventures. This unique role focuses on leveraging technology and remote management strategies to ensure exceptional guest experiences and profitability across a distributed portfolio. You will be responsible for developing operational standards, implementing best practices, managing budgets, and collaborating with on-site teams to achieve service excellence. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership acumen, and a proven ability to drive operational improvements from a distance. This is an exciting opportunity to shape the future of hospitality management through remote leadership.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement standard operating procedures (SOPs) to ensure consistent quality and service delivery across all hospitality locations.
- Monitor operational performance metrics and identify areas for improvement in efficiency and guest satisfaction.
- Manage budgets and control operational costs without compromising service standards.
- Collaborate closely with on-site management and staff to provide guidance, support, and training.
- Oversee inventory management, procurement processes, and vendor relationships.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and implement strategies to enhance the guest experience and drive customer loyalty.
- Analyze market trends and competitor activities to identify opportunities for growth and innovation.
- Utilize technology and data analytics to optimize operational workflows and decision-making.
- Lead and motivate remote and on-site teams towards achieving departmental and organizational goals.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality management, with a focus on operations.
- Proven ability to manage and optimize operations in diverse hospitality settings (e.g., hotels, resorts, event venues).
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software and virtual collaboration tools.
- Demonstrated ability to drive operational improvements and enhance guest satisfaction.
- Experience in developing and implementing training programs.
- Ability to work independently and make sound decisions in a remote setting.
- A passion for delivering exceptional customer service and creating memorable experiences.
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality Operations Manager
40100 Kisumu
KES300000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and dedicated Senior Hospitality Operations Manager to lead and elevate our operations in the hospitality and tourism sector. This is a crucial, fully remote leadership role responsible for overseeing multiple properties and ensuring exceptional guest experiences, operational efficiency, and financial performance. You will be instrumental in setting high standards for service delivery, staff training, and operational procedures across our portfolio. The ideal candidate will have a proven track record in senior management roles within the hospitality industry, with extensive experience in food and beverage, accommodation, and guest services management. A deep understanding of revenue management, cost control, and customer satisfaction metrics is essential. This role requires exceptional leadership, strategic thinking, and strong problem-solving abilities, with the capacity to manage diverse teams and complex operations in a remote environment. Responsibilities include developing and implementing operational strategies, managing budgets, driving revenue growth, and ensuring compliance with health and safety regulations. You will be responsible for mentoring and developing operational teams, fostering a culture of excellence, and continuously seeking opportunities for improvement. The ability to analyze performance data, implement best practices, and maintain high brand standards is paramount. This is an outstanding opportunity for a seasoned hospitality professional to make a significant impact on our business and contribute to memorable guest experiences. You will be empowered to drive innovation and operational excellence across our hospitality ventures.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of multiple hospitality properties.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage budgets, control costs, and drive revenue growth initiatives.
- Ensure adherence to high standards of service quality and brand consistency.
- Lead, mentor, and develop operational teams, fostering a positive work environment.
- Implement and monitor operational policies and procedures.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage vendor relationships and procurement processes.
- Analyze operational performance metrics and identify areas for improvement.
- Collaborate with marketing and sales teams to drive business development.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Master's degree is a plus.
- Minimum of 7-10 years of progressive experience in hospitality management.
- Proven experience managing multiple properties or large-scale operations.
- Strong understanding of hospitality operations, including F&B, accommodation, and guest services.
- Expertise in revenue management, cost control, and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work independently and manage complex projects remotely.
- Strong analytical and problem-solving abilities.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hospitality Operations Manager
40100 Kisumu
KES85000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a seasoned and dynamic Senior Hospitality Operations Manager to lead their remote operational strategy. This role is instrumental in ensuring the seamless and efficient delivery of exceptional guest experiences across all touchpoints, even in a distributed operational model. You will be responsible for developing and implementing operational policies and procedures, optimizing resource allocation, and driving service excellence. The ideal candidate will have a comprehensive understanding of hospitality management, service standards, and operational efficiency. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. Extensive experience in senior management roles within the hospitality industry is essential. Proven experience in optimizing operational performance, managing budgets, and leading cross-functional teams is mandatory. You will oversee key operational areas, including guest services, F&B operations coordination, and staff training program development, all managed remotely. Strong analytical and problem-solving skills are needed to identify areas for improvement and implement effective solutions. Excellent communication, leadership, and interpersonal skills are crucial for motivating teams, resolving conflicts, and maintaining strong relationships with stakeholders and service providers in a remote environment. This is a remote-first position, offering the flexibility to work from anywhere within Kenya. You will play a key role in maintaining our client's reputation for quality and service while adapting to new operational models. We are looking for a proactive, adaptable, and customer-centric individual with a passion for hospitality innovation. The ability to work independently, manage multiple priorities, and drive continuous improvement in operational standards is paramount. This is an exciting opportunity to lead and refine hospitality operations from a remote setting, ensuring consistent excellence and guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hospitality Operations Manager
40100 Kisumu
KES4500000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee and optimize operations within their esteemed establishments. This fully remote position requires a strategic leader with a comprehensive understanding of hotel management, guest services, and F&B operations. You will be responsible for setting operational standards, managing budgets, driving revenue growth, and ensuring exceptional guest experiences. The ideal candidate will possess a strong background in luxury hospitality, with demonstrated success in leading teams, implementing operational efficiencies, and maintaining high service quality. Your role will involve collaborating with department heads to ensure seamless execution of daily operations, from front desk and housekeeping to food and beverage and events. This role, conceptually situated in **Kisumu, Kisumu, KE**, offers a unique remote-first working model, allowing you to contribute your expertise while maintaining flexibility. You will be instrumental in upholding the brand's reputation for excellence, identifying opportunities for improvement, and implementing innovative strategies to enhance profitability and guest satisfaction. This is a demanding yet rewarding position for a passionate hospitality professional.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of multiple hospitality venues or departments.
- Develop and implement operational strategies to improve efficiency and guest satisfaction.
- Manage departmental budgets, controlling costs and maximizing profitability.
- Ensure consistent delivery of high-quality service across all guest touchpoints.
- Lead, train, and motivate operational teams to achieve performance targets.
- Monitor industry trends and best practices to drive innovation.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Oversee inventory management and procurement processes.
- Ensure compliance with health, safety, and hygiene standards.
- Handle escalated guest concerns and resolve issues promptly and professionally.
- Collaborate with sales and marketing teams to support revenue generation initiatives.
- Report on operational performance and key metrics to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in hospitality operations management, preferably in luxury hotels or resorts.
- Proven ability to manage diverse operational departments (Front Office, F&B, Housekeeping, Events).
- Strong financial acumen, including budget management and P&L responsibility.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated success in driving guest satisfaction and service excellence.
- Proficiency in hotel management software (PMS) and operational reporting tools.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Knowledge of current hospitality trends and market dynamics.
- Strong problem-solving and decision-making skills.
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6
Senior Hospitality Operations Manager
40100 Kisumu
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hospitality Operations Manager to oversee and optimize their operations. This is a fully remote position, enabling you to manage effectively from anywhere. You will be responsible for ensuring the highest standards of service excellence, operational efficiency, and guest satisfaction across all hospitality functions. Your leadership will drive profitability and enhance the overall reputation of the establishments.
Key responsibilities include developing and implementing operational policies and procedures, managing budgets, and controlling costs without compromising quality. You will oversee staff recruitment, training, and performance management, fostering a positive and productive work environment. A critical aspect of this role involves ensuring compliance with health, safety, and sanitation regulations. You will also be responsible for managing vendor relationships, inventory control, and procurement of supplies.
The Senior Hospitality Operations Manager will analyze operational data, identify areas for improvement, and implement strategic initiatives to enhance guest experiences and streamline processes. You will work closely with department heads, including F&B, front office, housekeeping, and events, to ensure seamless coordination and delivery of services. Strong communication, problem-solving, and decision-making skills are essential. The ability to lead a remote team, motivate staff, and drive continuous improvement is paramount.
Responsibilities:
Key responsibilities include developing and implementing operational policies and procedures, managing budgets, and controlling costs without compromising quality. You will oversee staff recruitment, training, and performance management, fostering a positive and productive work environment. A critical aspect of this role involves ensuring compliance with health, safety, and sanitation regulations. You will also be responsible for managing vendor relationships, inventory control, and procurement of supplies.
The Senior Hospitality Operations Manager will analyze operational data, identify areas for improvement, and implement strategic initiatives to enhance guest experiences and streamline processes. You will work closely with department heads, including F&B, front office, housekeeping, and events, to ensure seamless coordination and delivery of services. Strong communication, problem-solving, and decision-making skills are essential. The ability to lead a remote team, motivate staff, and drive continuous improvement is paramount.
Responsibilities:
- Oversee daily operations of hospitality establishments.
- Develop and implement operational policies and procedures.
- Manage departmental budgets and control expenses.
- Lead and mentor operational teams, including recruitment and training.
- Ensure high standards of guest service and satisfaction.
- Maintain compliance with health, safety, and hygiene regulations.
- Manage vendor relationships and procurement processes.
- Analyze operational performance and implement improvement initiatives.
- Collaborate with department heads for seamless service delivery.
- Drive revenue growth and enhance profitability.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven track record of successfully managing multiple hospitality departments or establishments.
- Strong understanding of hotel operations, F&B, front office, and event management.
- Excellent financial acumen, including budgeting and cost control.
- Proficiency in hospitality management software.
- Exceptional leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage and motivate a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Operations Analyst
40100 Kisumu
KES120000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a sharp and analytical Remote Hospitality Operations Analyst to support their expanding portfolio of hospitality businesses. This is a fully remote position, allowing you to analyze operational data and provide insights from anywhere. You will be responsible for collecting, interpreting, and reporting on key performance indicators (KPIs) across various hospitality functions, including customer service, operational efficiency, and financial performance. The ideal candidate possesses a strong quantitative background, a keen eye for detail, and a deep understanding of the hospitality industry's operational nuances. You will work closely with management to identify areas for improvement, develop data-driven strategies, and monitor the implementation of operational enhancements. This role requires proficiency in data analysis tools and a passion for leveraging data to drive business success in the dynamic hospitality sector.
Key Responsibilities:
Key Responsibilities:
- Collect, clean, and analyze operational data from various sources within the hospitality operations.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs).
- Identify trends, anomalies, and opportunities for operational improvement.
- Provide data-driven recommendations to management to enhance efficiency, customer satisfaction, and profitability.
- Conduct in-depth analysis of operational processes and identify bottlenecks.
- Prepare regular reports summarizing findings and insights for stakeholders.
- Collaborate with department heads to gather data and understand operational challenges.
- Assist in the development and implementation of new operational strategies.
- Monitor the impact of implemented changes and provide ongoing analysis.
- Stay current with industry best practices and technological advancements in hospitality analytics.
- Bachelor's degree in Hospitality Management, Business Administration, Statistics, Economics, or a related field.
- Proven experience in data analysis, preferably within the hospitality or service industry.
- Proficiency in data analysis software (e.g., Excel, SQL, Tableau, Power BI).
- Strong understanding of hospitality operations and key performance indicators.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage deadlines in a remote environment.
- High attention to detail and accuracy.
- Experience with statistical analysis and modeling is a plus.
- A proactive approach to identifying and addressing operational issues.
This advertiser has chosen not to accept applicants from your region.
8
Senior Hospitality Operations Analyst
40100 Kisumu
KES80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking a seasoned Senior Hospitality Operations Analyst to join their fully remote team. This critical position will focus on enhancing the operational efficiency and guest experience across a portfolio of diverse hospitality venues. The ideal candidate will possess a strong analytical skillset, a deep understanding of hotel and tourism operations, and the ability to drive strategic improvements through data-driven insights and remote collaboration.
Responsibilities:
Responsibilities:
- Analyze operational data from hotels, resorts, and other hospitality establishments to identify areas for improvement in efficiency, revenue, and guest satisfaction.
- Develop and implement performance metrics (KPIs) for various departments, including F&B, front desk, housekeeping, and events.
- Conduct in-depth reviews of current operational procedures and recommend streamlined processes and best practices.
- Collaborate closely with on-site management teams and corporate stakeholders to implement operational changes and ensure successful adoption.
- Prepare comprehensive reports and presentations on operational performance, trends, and strategic recommendations for senior leadership.
- Identify and evaluate new technologies and tools that can enhance hospitality operations and guest experience.
- Conduct competitive analysis to benchmark performance against industry standards and identify market opportunities.
- Assist in the development of training programs and materials for operational staff, ensuring consistent service delivery.
- Manage projects related to operational enhancements, ensuring timely completion and budget adherence.
- Foster a culture of continuous improvement and innovation within the remote operations team.
- Analyze guest feedback and online reviews to identify service gaps and implement targeted improvement strategies.
- Support the development of operational budgets and monitor spending to ensure cost-effectiveness.
- Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field. A Master's degree or relevant professional certification is a plus.
- Minimum of 6 years of experience in the hospitality industry, with a significant portion focused on operations analysis, management, or consulting.
- Proven experience in analyzing operational data, identifying trends, and implementing effective solutions.
- Strong understanding of hotel systems (PMS, POS, etc.) and their operational impact.
- Excellent analytical, problem-solving, and critical thinking skills.
- Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and presentation software.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work independently and collaboratively in a fully remote environment, managing multiple projects simultaneously.
- Experience in the tourism sector is highly advantageous.
- Demonstrated ability to lead projects and influence operational change without direct supervision.
This advertiser has chosen not to accept applicants from your region.
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