What Jobs are available for Hospitality Industry in Kiambu?
Showing 674 Hospitality Industry jobs in Kiambu
Remote Hospitality Industry Business Development Manager
Posted 2 days ago
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Job Description
Our client, a dynamic innovator in the hospitality and tourism sector, is seeking a results-driven Remote Business Development Manager. This is a fully remote position, empowering you to drive growth from anywhere in Kenya. You will be responsible for identifying new business opportunities, building and maintaining strong relationships with clients and partners, and developing strategies to expand market share. Your role will involve extensive market research, lead generation, and negotiating contracts to secure profitable deals.
Key responsibilities include developing compelling sales presentations, pitching services and products to potential clients, and understanding the unique needs of businesses within the hospitality and tourism industry. You will collaborate closely with internal teams, including marketing and operations, to ensure seamless service delivery and client satisfaction. The ideal candidate will possess exceptional sales, negotiation, and communication skills, with a proven ability to achieve and exceed targets. A deep understanding of the hospitality and tourism market trends, challenges, and opportunities is essential. Experience in B2B sales, preferably within the travel, leisure, or hospitality sector, is highly valued. A Bachelor's degree in Business, Marketing, or a related field is required.
This is an exciting opportunity to shape the strategic direction of our client's business in a growing industry. You will have the autonomy to develop innovative approaches and contribute significantly to the company's success. We are looking for proactive, self-motivated individuals with a strong entrepreneurial spirit and a passion for the hospitality sector. Your ability to identify emerging trends and leverage them for business growth will be crucial. If you are a strategic thinker with a knack for building relationships and driving revenue in a remote setting, we encourage you to apply. This role offers the flexibility to work remotely while maintaining a high level of professional impact and client engagement. The successful candidate will be instrumental in expanding the client's footprint and enhancing its market position.
Location: This is a remote role with a strategic focus on the Garissa, Garissa, KE region, requiring an understanding of its unique hospitality and tourism landscape.
Key responsibilities include developing compelling sales presentations, pitching services and products to potential clients, and understanding the unique needs of businesses within the hospitality and tourism industry. You will collaborate closely with internal teams, including marketing and operations, to ensure seamless service delivery and client satisfaction. The ideal candidate will possess exceptional sales, negotiation, and communication skills, with a proven ability to achieve and exceed targets. A deep understanding of the hospitality and tourism market trends, challenges, and opportunities is essential. Experience in B2B sales, preferably within the travel, leisure, or hospitality sector, is highly valued. A Bachelor's degree in Business, Marketing, or a related field is required.
This is an exciting opportunity to shape the strategic direction of our client's business in a growing industry. You will have the autonomy to develop innovative approaches and contribute significantly to the company's success. We are looking for proactive, self-motivated individuals with a strong entrepreneurial spirit and a passion for the hospitality sector. Your ability to identify emerging trends and leverage them for business growth will be crucial. If you are a strategic thinker with a knack for building relationships and driving revenue in a remote setting, we encourage you to apply. This role offers the flexibility to work remotely while maintaining a high level of professional impact and client engagement. The successful candidate will be instrumental in expanding the client's footprint and enhancing its market position.
Location: This is a remote role with a strategic focus on the Garissa, Garissa, KE region, requiring an understanding of its unique hospitality and tourism landscape.
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Sales Representative (FMCG Beverage Industry)
Kiambu, Central
Sabibu Beverages Africa Ltd
Posted 10 days ago
Job Viewed
Job Description
Requirements:
Build client relationships and drive new business
Identify prospects, pitch products, and deliver great service
Manage sales documents, invoicing, and reports
Resolve complaints and follow up post-sale
Stay updated on products and pricing
Submit regular sales reports
Build client relationships and drive new business
Identify prospects, pitch products, and deliver great service
Manage sales documents, invoicing, and reports
Resolve complaints and follow up post-sale
Stay updated on products and pricing
Submit regular sales reports
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1
Senior Brand Manager - FMCG - Beverage Sector
Posted 2 days ago
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Job Description
Our client, a dynamic and rapidly expanding player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking an accomplished Senior Brand Manager to lead brand strategy and execution for their key beverage portfolio. This is a fully remote position, offering the opportunity to shape brand direction from anywhere. You will be responsible for developing and implementing comprehensive brand plans, driving market share growth, and ensuring consistent brand messaging across all touchpoints. The ideal candidate possesses a deep understanding of the beverage market, proven experience in brand management, exceptional strategic thinking, and strong leadership capabilities. This role demands creativity, analytical rigor, and a passion for building strong, resonant brands.
Responsibilities:
Responsibilities:
- Develop and execute long-term brand strategies and annual marketing plans to achieve business objectives.
- Conduct market research and consumer insights analysis to identify growth opportunities and competitive threats.
- Manage the brand's P&L, ensuring profitable growth and effective resource allocation.
- Oversee product innovation, development, and launch processes.
- Collaborate with cross-functional teams, including sales, R&D, supply chain, and creative agencies.
- Develop and manage advertising, promotion, and digital marketing campaigns.
- Monitor brand performance metrics and adjust strategies as needed.
- Ensure consistent brand identity and messaging across all marketing channels.
- Manage relationships with external partners, including agencies and suppliers.
- Mentor and develop junior brand marketing team members.
- Bachelor's degree in Marketing, Business Administration, or a related field; MBA preferred.
- Minimum of 6 years of progressive experience in brand management within the FMCG sector, with a strong emphasis on beverages.
- Proven track record of successfully launching and growing consumer brands.
- Deep understanding of consumer insights, market dynamics, and competitive landscapes.
- Strong analytical and strategic thinking skills, with a data-driven approach.
- Excellent communication, presentation, and interpersonal skills.
- Experience managing budgets and P&Ls.
- Proficiency in digital marketing and social media strategies.
- Ability to work independently and lead projects effectively in a remote setting.
- Demonstrated leadership and team collaboration abilities.
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2
Remote Customer Experience Manager (Hospitality)
Posted 2 days ago
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Job Description
Our client is seeking a passionate and experienced Remote Customer Experience Manager to lead and enhance guest satisfaction within the hospitality sector. This is a fully remote position, allowing you to manage and improve guest journeys from anywhere. You will be responsible for developing and implementing strategies that ensure exceptional service delivery, foster guest loyalty, and drive positive reviews. The ideal candidate has a deep understanding of hospitality operations and a proven ability to create outstanding customer experiences. You will analyze guest feedback, identify areas for improvement, and implement innovative solutions to elevate service standards. Key responsibilities include developing customer service protocols, training remote staff on service excellence, managing online reputation and review platforms, and acting as a key liaison between guests and operational teams. You will also be involved in creating personalized guest experiences and resolving complex service issues with empathy and efficiency. This role requires exceptional interpersonal and communication skills, meticulous attention to detail, and a proactive approach to problem-solving. You will work closely with management to align customer experience initiatives with overall business objectives. This is an exciting opportunity to make a significant impact on guest satisfaction and brand reputation within a leading hospitality group that embraces remote work. Your insights and leadership will be crucial in maintaining high service standards and driving guest loyalty. While the role is fully remote, a connection or understanding of the hospitality landscape relevant to Ruiru, Kiambu, KE would be advantageous.
Responsibilities:
Responsibilities:
- Develop and implement customer experience strategies to enhance guest satisfaction.
- Monitor and analyze guest feedback from various channels (surveys, reviews, social media).
- Develop and deliver remote training programs for staff on customer service best practices.
- Manage online reputation and respond to reviews across platforms like TripAdvisor and Google.
- Resolve escalated guest issues with professionalism, empathy, and efficiency.
- Identify trends in guest feedback and recommend service improvements.
- Create and implement initiatives for personalized guest experiences.
- Collaborate with operational teams to ensure consistent service delivery.
- Stay updated on industry trends and best practices in customer experience management.
- Report on key customer experience metrics and performance indicators.
- Proven experience in a customer experience or guest relations role within the hospitality industry.
- Demonstrable success in improving customer satisfaction scores.
- Strong understanding of hospitality operations and service standards.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Experience with online reputation management tools and strategies.
- Ability to work independently, manage time effectively, and lead remote teams.
- Proficiency in CRM systems and customer feedback platforms.
- A passion for delivering exceptional service and creating memorable experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
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3
Remote Bilingual Customer Support Representative - Spanish/English
Posted 2 days ago
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Job Description
Our client is seeking a fluent and empathetic Remote Bilingual Customer Support Representative proficient in both Spanish and English. This fully remote role involves providing exceptional customer service to a diverse clientele, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. You will be the first point of contact for many customers, handling phone calls, emails, and chat support with professionalism and efficiency. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting common problems, and escalating complex issues to appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Fluency in both Spanish and English, both written and spoken, is mandatory. Experience in a customer service or call center environment is preferred. You must be detail-oriented, possess strong problem-solving abilities, and be comfortable navigating various software applications, including CRM systems and communication platforms. This role requires self-discipline, excellent time management, and the ability to maintain productivity in a remote work environment. We are looking for individuals who are passionate about helping people and committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in both Spanish and English.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex customer issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring customer issues to contribute to service improvements.
- Adhere to customer service standards and company policies.
- Strive to achieve high levels of customer satisfaction in every interaction.
- Process orders, forms, applications, and requests as needed.
- Contribute to a positive and collaborative team environment in a remote setting.
- Fluency in both Spanish and English (written and spoken) is essential.
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Previous experience in customer service, technical support, or a related role is preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computers, common software applications, and CRM systems.
- Ability to work independently, manage time effectively, and maintain focus in a remote work environment.
- Patience, empathy, and a customer-centric attitude.
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4
Senior Operations Manager - Hospitality & Tourism (Remote)
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading innovator in the hospitality and tourism sector, is seeking a highly experienced and strategic Senior Operations Manager to join their fully remote leadership team. This pivotal role focuses on enhancing operational efficiency, guest satisfaction, and profitability across the organization's various ventures. You will be instrumental in developing and implementing best practices in service delivery, resource management, and operational strategy. Responsibilities include analyzing operational data, identifying areas for improvement, and driving initiatives that elevate the guest experience and streamline workflows. You will collaborate closely with department heads, marketing, and finance teams to ensure seamless execution of operational plans and alignment with the company's strategic goals. This position demands strong leadership qualities, exceptional problem-solving skills, and a deep understanding of the hospitality and tourism industry. The ability to manage multiple projects, budgets, and teams remotely is essential. You will leverage technology and data analytics to optimize performance and foster a culture of continuous improvement. This is a unique opportunity for a results-oriented operations leader to make a significant impact in a thriving and forward-thinking company within the hospitality and tourism landscape, all while enjoying the flexibility of a remote work arrangement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement operational strategies to enhance efficiency, quality, and guest satisfaction.
- Analyze operational performance metrics and identify areas for improvement.
- Oversee resource allocation, budgeting, and cost control measures.
- Manage relationships with key vendors and suppliers.
- Ensure adherence to industry standards, regulations, and best practices.
- Lead and mentor operational teams, fostering a culture of excellence.
- Drive initiatives to improve guest experience and service delivery.
- Collaborate with marketing and sales to align operational capabilities with business objectives.
- Implement and optimize technology solutions for operational management.
- Conduct regular operational reviews and provide strategic recommendations to senior leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7-10 years of progressive experience in hospitality and tourism operations management.
- Proven track record in optimizing operations, driving revenue growth, and managing costs.
- Strong understanding of guest service principles and operational best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in operational analysis and data interpretation.
- Experience with budgeting, financial management, and resource planning.
- Ability to work independently and effectively manage multiple priorities in a remote setting.
- Knowledge of relevant technology and software in the hospitality industry.
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5
Lead Hospitality & Tourism Digital Marketing Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a creative and experienced Lead Hospitality & Tourism Digital Marketing Manager to drive online visibility and engagement for a dynamic portfolio of properties and services, all managed remotely. This role is pivotal in developing and executing comprehensive digital marketing strategies to attract and retain customers in the competitive hospitality and tourism sectors. You will be responsible for overseeing all aspects of digital marketing, including SEO, SEM, social media marketing, email marketing, content creation, and website management. Your duties will encompass developing engaging marketing campaigns, analyzing campaign performance, and optimizing strategies to maximize ROI. A key focus will be on leveraging data analytics to understand customer behavior, identify market trends, and personalize marketing efforts. You will lead a team of digital marketing specialists, providing guidance, mentorship, and performance feedback in a remote setting. This position demands a deep understanding of the hospitality and tourism industry, combined with extensive expertise in digital marketing tools and platforms. Proven experience with marketing automation software, content management systems (CMS), and analytics tools like Google Analytics is essential. Exceptional communication, project management, and team leadership skills are required to effectively manage remote collaboration and drive campaign success. The ideal candidate will possess a strong portfolio showcasing successful digital marketing initiatives within the hospitality or tourism sector. A passion for travel and customer experience, coupled with a commitment to innovation in a remote-first environment, will be highly valued. This is an exciting opportunity to shape the brand narrative, drive bookings, and enhance the guest experience through innovative digital strategies. You will be instrumental in expanding our reach and strengthening our market position. Experience in influencer marketing and managing online reputation is highly beneficial. The ability to adapt to evolving digital landscapes and emerging technologies is critical for success.
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6
Industrial Cleaning Supervisor
Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and experienced Industrial Cleaning Supervisor to oversee and manage cleaning operations at their facility located in **Ruiru, Kiambu, KE**. This hands-on role requires a leader with a strong work ethic, meticulous attention to detail, and a thorough understanding of industrial cleaning standards and safety protocols. You will be responsible for planning, scheduling, and executing daily cleaning activities, ensuring that all areas are maintained to the highest standards of hygiene and sanitation. Your duties will include supervising a team of cleaning staff, providing training on proper cleaning techniques and the safe use of equipment and chemicals, and conducting regular inspections to ensure compliance with company policies and health regulations. You will manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper maintenance. Effective communication with site management regarding cleaning status, issues, and needs is essential. The ideal candidate will have a proven background in industrial or commercial cleaning, with prior experience in a supervisory capacity. Knowledge of various cleaning chemicals, equipment (e.g., floor scrubbers, pressure washers), and safety procedures (e.g., COSHH) is required. Strong organizational and leadership skills are paramount, along with the ability to motivate a team and resolve operational challenges efficiently. This position is based on-site in **Ruiru, Kiambu, KE**, and requires a candidate who can reliably commute to the location. A commitment to maintaining a safe, clean, and healthy work environment is expected. Previous experience in manufacturing, food processing, or healthcare facility cleaning is a significant advantage.
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7
Customer Support Lead
Posted 2 days ago
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Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and empathetic Customer Support Lead to spearhead their fully remote customer service operations. This pivotal role requires a leader with a passion for customer success, exceptional problem-solving skills, and the ability to build and motivate a high-performing support team. You will be responsible for overseeing the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries and issues across all channels (email, chat, phone). The ideal candidate will have a proven track record in customer support management, with a deep understanding of best practices in customer service and experience managing remote teams.
The Customer Support Lead will develop, implement, and refine customer support processes, policies, and procedures to enhance efficiency and customer satisfaction. This includes establishing key performance indicators (KPIs) for the support team and monitoring performance to ensure service level agreements (SLAs) are met and exceeded. You will be responsible for training, coaching, and mentoring customer support representatives, fostering a positive and supportive team environment that promotes continuous learning and professional development. Hiring, onboarding, and performance management of team members will be key responsibilities.
A significant part of the role involves acting as an escalation point for complex customer issues, providing in-depth troubleshooting and resolution. You will analyze customer feedback and support data to identify trends, recurring issues, and opportunities for product improvement, working closely with product and engineering teams to address these. Developing and maintaining comprehensive knowledge base articles and support documentation to empower customers and the support team will be crucial. Ensuring a consistent and high-quality customer experience across all touchpoints is paramount. This role demands excellent communication, leadership, and analytical skills, with the ability to thrive in a fast-paced, remote work environment.
Required qualifications include a Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus. A minimum of 5 years of experience in customer support roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience managing remote customer support teams is essential. Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems is mandatory. Excellent analytical, problem-solving, and conflict-resolution skills are crucial. Exceptional written and verbal communication skills, with the ability to convey information clearly and empathetically, are essential. The ability to remain calm under pressure and lead by example in customer-facing situations is required.
The Customer Support Lead will develop, implement, and refine customer support processes, policies, and procedures to enhance efficiency and customer satisfaction. This includes establishing key performance indicators (KPIs) for the support team and monitoring performance to ensure service level agreements (SLAs) are met and exceeded. You will be responsible for training, coaching, and mentoring customer support representatives, fostering a positive and supportive team environment that promotes continuous learning and professional development. Hiring, onboarding, and performance management of team members will be key responsibilities.
A significant part of the role involves acting as an escalation point for complex customer issues, providing in-depth troubleshooting and resolution. You will analyze customer feedback and support data to identify trends, recurring issues, and opportunities for product improvement, working closely with product and engineering teams to address these. Developing and maintaining comprehensive knowledge base articles and support documentation to empower customers and the support team will be crucial. Ensuring a consistent and high-quality customer experience across all touchpoints is paramount. This role demands excellent communication, leadership, and analytical skills, with the ability to thrive in a fast-paced, remote work environment.
Required qualifications include a Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus. A minimum of 5 years of experience in customer support roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience managing remote customer support teams is essential. Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems is mandatory. Excellent analytical, problem-solving, and conflict-resolution skills are crucial. Exceptional written and verbal communication skills, with the ability to convey information clearly and empathetically, are essential. The ability to remain calm under pressure and lead by example in customer-facing situations is required.
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