692 Head Of Hotel Operations Remote Strategy jobs in Kenya

VACANCY ANNOUNCEMENT

We are seeking a qualified candidate for the following vacant position:

Reservations Administrator

The Sopa Work Ethic

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We appreciate the needs and basic expectations of our guests to ensure satisfaction.

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We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

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We act with honesty and integrity, which
means doing the right things, at all times, even if no one is watching.

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We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.

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We work as a team with colleagues across all departments to deliver the highest level of service at all times.

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We are passionate and show dedication and commitment and are always willing to go the extra mile.

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Every day, we do our best to make our guests feel special.

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We are proud to represent our hotel group and our country to guests from all over the world.

Job Purpose

To ensure effective management of reservations processes, with a focus on accuracy, timely communication, system efficiency, and maximizing confirmed bookings from provisional and waitlist status.

Key Responsibilities

Reservations Management

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Manage waitlisted and provisional bookings to maximize conversions to confirmed status.

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Ensure accurate data entry in the reservations system (ResRequest), including guest details and source codes.

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Review and verify all bookings daily for accuracy.

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Release expired provisional bookings after proper follow-up.

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Respond to direct booking inquiries via the official mailbox.

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Relieve the Reservations Consultant during leave periods.

System and Reporting

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Maintain the overbooking tracker and update daily.

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Ensure the Arrival Discrepancy Report is updated by lodges and discrepancies are resolved within 24 hours.

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Reconcile invoices for payment.

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Correct agent and debtor mismatches in the system.

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Keep the system updated with all guest requirements and booking information.

Revenue and Payments

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Support maximum occupancy and revenue through effective booking conversions.

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Ensure deposits and full payments are received according to the agreed terms.

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Provide missing vouchers within 24 hours if requested.

Teamwork and Communication

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Maintain open communication with the team and report any issues or improvements.

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Ensure clear handovers during team absences to prevent workflow disruptions.

Client and Trade Partner Relations

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Maintain professional and supportive communication with clients and trade partners.

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Ensure prompt, clear, and courteous service to build strong relationships.

Qualifications and Skills Required

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Bachelor`s degree

in Hospitality, Tourism,

Finance, Business

or a related field.

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Previous experience in a similar reservations or administrative role.

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Proficiency in English; additional languages are a plus.

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Strong attention to detail, organizational, and planning skills.

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Excellent communication and interpersonal skills.

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Strong analytical skills.

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Confidence

in using reservation systems (ResRequest experience is an advantage).

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Ability to handle pressure and meet deadlines.

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Sales-minded with a customer-focused approach.

Reporting to: The Head of Reservations & Revenue

Should you wish to apply for the positions listed above, then kindly submit a written application, including all relevant information, email to the Human Resource Team at

Only applications exhibiting the necessary qualifications and relevant experience will be considered. Kindly submit applications by
September 19, 2025

. All applications will be taken in confidence.

• Develop and implement comprehensive revenue management strategies to maximize occupancy, ADR, and RevPAR.
• Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
• Manage pricing and inventory across all distribution channels, including OTAs, GDS, and direct bookings.
• Utilize revenue management systems (RMS) and analytical tools to identify trends and opportunities.
• Collaborate with hotel general managers, sales, and marketing teams to align strategies and drive revenue.
• Develop promotional offers and packages to stimulate demand during off-peak periods.
• Monitor booking pace, cancellations, and no-show patterns to adjust strategies accordingly.
• Prepare detailed reports and presentations on revenue performance, forecasts, and strategic recommendations.
• Stay abreast of industry trends, new technologies, and best practices in revenue management.
• Provide training and guidance to hotel teams on revenue management principles and system utilization.
• Analyze performance data to identify areas for operational improvements and cost savings.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 6 years of progressive experience in hotel revenue management or a closely related field.
• Proven expertise in pricing strategies, demand forecasting, and inventory control for the hospitality industry.
• In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto, Oracle Hospitality) and PMS systems.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent understanding of distribution channels and their impact on revenue.
• Exceptional communication, presentation, and interpersonal skills, essential for remote collaboration.
• Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau).
• Passion for the hospitality industry and driving business results.

• Develop and execute dynamic pricing strategies based on demand, seasonality, competitor analysis, and market trends.
• Forecast future occupancy and revenue based on historical data and market intelligence.
• Manage room inventory across all distribution channels, including OTAs, GDS, and direct bookings.
• Analyze performance data, identify trends, and provide actionable insights and recommendations to hotel stakeholders.
• Collaborate with sales and marketing teams to develop promotional offers and packages.
• Monitor competitor pricing and market activity, adjusting strategies as needed.
• Implement and manage revenue management systems and tools effectively.
• Prepare regular performance reports for senior management, highlighting key metrics and areas for improvement.
• Identify opportunities for ancillary revenue generation beyond room bookings.
• Stay updated on the latest trends and best practices in hotel revenue management and distribution.
• Effectively communicate strategies and recommendations to hotel teams through virtual meetings and clear documentation.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 4 years of experience in hotel revenue management, with a proven track record of success.
• Proficiency in using revenue management software (e.g., IDeaS, Duetto, SynXis) and PMS systems.
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent understanding of pricing strategies, demand forecasting, and market analysis.
• Knowledge of hotel distribution channels and online travel agencies (OTAs).
• Strong communication and presentation skills, with the ability to articulate complex strategies clearly in a remote setting.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.
• Self-motivated and able to work independently with minimal supervision in a remote environment.
• Familiarity with Excel and other data analysis tools is essential.

• Oversee all front desk operations, including check-in, check-out, and guest services.
• Manage and train front desk staff, ensuring high levels of service and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room reservations and ensure accurate booking systems.
• Develop and implement front office policies and procedures.
• Monitor guest satisfaction and implement strategies for improvement.
• Coordinate with housekeeping and maintenance departments to ensure guest room readiness.
• Prepare daily reports on front office activities and performance.
• Ensure the security and accuracy of all financial transactions at the front desk.
• Maintain a positive and professional atmosphere at the front desk.

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to manage and lead a team in a remote or hybrid setting.
• Excellent understanding of hotel operations and customer service principles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with Property Management Systems (PMS) and reservation software.
• Ability to work flexible hours and adapt to changing needs.
• A keen eye for detail and strong organizational skills.
• Fluency in English and Swahili is essential.

• Supervise and lead the front office team, providing training, motivation, and performance management.
• Ensure all guests receive a warm welcome and efficient service throughout their stay.
• Manage the daily operations of the front desk, including check-in/check-out, reservations, and guest inquiries.
• Develop and implement service standards and procedures to enhance guest satisfaction.
• Handle guest complaints and concerns promptly and professionally, seeking satisfactory resolutions.
• Oversee room inventory and rates, working closely with the sales and marketing team.
• Coordinate with other hotel departments to ensure seamless guest service delivery.
• Manage the front office budget and control expenses.
• Maintain high standards of appearance and presentation for the front office area and staff.
• Regularly review guest feedback and implement improvements based on insights.

• Minimum of 3-5 years of experience in front office management or a supervisory role within the hospitality industry.
• Proven track record of delivering exceptional guest service.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including weekends and holidays.
• A degree or diploma in Hospitality Management or a related field is an advantage.
• Adept at managing a diverse team and fostering a positive work environment.

• Assist in managing day-to-day hotel operations across departments such as front desk, housekeeping, and F&B.
• Support the implementation of operational policies and procedures to ensure efficiency and quality.
• Monitor operational performance and identify areas for improvement.
• Assist in staff scheduling, training, and performance management.
• Ensure compliance with health, safety, and hygiene regulations.
• Manage inventory and coordinate with suppliers for necessary supplies.
• Handle guest inquiries and resolve complaints effectively to ensure satisfaction.
• Support the development and execution of departmental budgets.
• Collaborate with other departments to ensure seamless guest service.
• Assist in the preparation of operational reports and performance analyses.
• Maintain effective communication channels with all team members and management.
• Contribute to creating a positive and productive work environment.
• Identify opportunities for cost savings and operational efficiencies.

• Previous experience in hotel operations or a similar role within the hospitality industry (3+ years).
• Strong understanding of hotel management principles and guest service standards.
• Excellent organizational and time management skills.
• Proficiency in hotel management software (PMS) and MS Office Suite.
• Good communication and interpersonal skills, with the ability to engage with staff remotely.
• Problem-solving abilities and a proactive approach to challenges.
• Ability to work independently and as part of a remote team.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Knowledge of budgeting and inventory management.
• Flexibility to adapt to varying operational needs.