762 Head Chef Remote Operations Support jobs in Nairobi
Head Chef - Remote Operations Support
Posted 19 days ago
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Job Description
Our client is seeking an experienced and innovative Head Chef to lead the development and execution of culinary strategies for their remote operations. While this role is primarily remote, it will involve overseeing culinary standards, menu development, and quality control for various catering services and potential food production units, which may require occasional site visits or engagement with on-site teams. You will be responsible for creating inspiring menus, ensuring food safety and hygiene standards are met across all operations, and managing food costs effectively. The ideal candidate will have a passion for culinary excellence, a strong understanding of different cuisines, and the ability to train and guide culinary staff remotely through innovative methods. This position requires excellent leadership, communication, and problem-solving skills. You will work closely with procurement, marketing, and operations teams to ensure a seamless and high-quality guest experience. This is a unique opportunity to shape the culinary direction of a growing organization from a remote base.
Responsibilities:
Responsibilities:
- Develop creative and appealing menus for various catering events and food service offerings.
- Establish and maintain high standards for food quality, preparation, presentation, and safety.
- Implement and enforce strict hygiene and sanitation protocols in compliance with health regulations.
- Manage food costs, inventory, and procurement of ingredients to optimize profitability.
- Train and mentor culinary staff, providing guidance and feedback remotely and/or on-site as needed.
- Collaborate with the operations team to ensure efficient kitchen workflow and service delivery.
- Stay updated on the latest culinary trends, techniques, and industry best practices.
- Conduct taste testing and quality control assessments of dishes.
- Manage relationships with food suppliers and negotiate favorable terms.
- Contribute to menu engineering and profitability analysis.
- Culinary degree or equivalent professional qualification.
- Minimum of 7 years of progressive experience in culinary arts, with at least 3 years in a Head Chef or Sous Chef role.
- Proven expertise in menu development, food costing, and inventory management.
- In-depth knowledge of food safety and sanitation standards (e.g., HACCP).
- Strong leadership, team management, and motivational skills.
- Excellent communication and interpersonal abilities, suitable for remote team leadership.
- Creativity and a passion for delivering exceptional culinary experiences.
- Ability to adapt to different cuisines and dietary requirements.
- Proficiency in using technology for remote collaboration and management.
- Experience in catering or large-scale food service operations is highly desirable.
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Senior HVAC Technician - Remote Technical Support Specialist
Posted 14 days ago
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Job Description
Our client is seeking a skilled and experienced Senior HVAC Technician to join their remote technical support team. This is a fully remote position, allowing you to provide expert guidance and support from your home office. As a Remote Technical Support Specialist, you will be responsible for assisting customers and field technicians with complex troubleshooting, diagnostics, and repair guidance for a wide range of HVAC systems. You will leverage remote diagnostic tools, video conferencing, and detailed technical documentation to provide effective solutions. The ideal candidate will have extensive hands-on experience with various HVAC equipment, a strong understanding of refrigeration cycles, electrical systems, and control systems, and excellent communication and problem-solving skills. Responsibilities include: Providing remote technical support to customers and on-site technicians experiencing issues with HVAC equipment; Diagnosing complex HVAC problems using remote diagnostic tools and troubleshooting methodologies; Guiding users through repair procedures, maintenance tasks, and system checks; Analyzing technical issues and identifying root causes; Documenting technical issues, solutions, and customer feedback in a support ticketing system; Developing and updating technical documentation, troubleshooting guides, and FAQs; Collaborating with product development and engineering teams to relay customer feedback and suggest product improvements; Providing training and mentorship to junior support staff in a remote setting; Staying current with advancements in HVAC technology and best practices. Qualifications: A relevant trade certification (e.g., NTC, HVAC Technician Diploma) or equivalent experience; Minimum of 7 years of hands-on experience as an HVAC Technician, with a strong focus on commercial and residential systems; Proven experience in troubleshooting and repairing a wide variety of HVAC equipment, including AC units, furnaces, chillers, and ventilation systems; Solid understanding of refrigeration cycles, electrical schematics, control systems (BMS), and air balancing; Excellent diagnostic skills and the ability to interpret technical manuals and diagrams; Strong verbal and written communication skills, with the ability to explain technical concepts clearly; Proficiency in using remote support tools and software; Ability to work independently, manage time effectively, and prioritize tasks in a remote environment. This is a fantastic opportunity to utilize your expertise from Mombasa, Mombasa, KE .
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Lead Field Service Technician - Remote Monitoring Systems
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
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Lead Installation Technician - Remote Support
Posted 2 days ago
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Job Description
Our client, a dynamic provider of specialized industrial equipment, is looking for a Lead Installation Technician to spearhead their remote technical support and guidance operations. In this role, you will leverage your extensive hands-on experience to remotely guide and assist field teams and end-users through the intricate process of installing, commissioning, and troubleshooting complex machinery. This position is critical for ensuring successful deployment and optimal performance of our client's products, all managed through a proactive, remote-first support structure. The ideal candidate possesses exceptional technical acumen, strong communication skills, and a passion for problem-solving.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned technical expert to transition into a leading remote support role, impacting customer success and product deployment. Our client offers a competitive salary, comprehensive benefits, and a supportive work environment.
Key Responsibilities:
- Provide expert remote technical guidance and support for the installation and commissioning of industrial equipment.
- Develop detailed installation manuals, step-by-step guides, and video tutorials tailored for remote user assistance.
- Analyze field reports and troubleshoot complex installation issues via video conferencing, phone, and other remote communication tools.
- Train and mentor on-site technicians or client personnel on proper installation procedures, safety protocols, and equipment operation.
- Collaborate with engineering and product development teams to provide feedback on installation challenges and product design improvements.
- Maintain accurate records of all remote support activities, including issues encountered, resolutions provided, and parts used.
- Escalate critical issues to senior management or relevant departments when necessary.
- Ensure all guidance adheres strictly to company installation standards, safety regulations, and quality benchmarks.
- Proactively identify potential installation risks and develop mitigation strategies.
- Contribute to the continuous improvement of remote support processes, tools, and knowledge base.
- Manage and coordinate the dispatch of specialized technical personnel for critical on-site interventions when remote solutions are insufficient.
- Stay updated on product enhancements, new technologies, and industry best practices related to equipment installation and maintenance.
Qualifications:
- A minimum of 5 years of hands-on experience in the installation, commissioning, and maintenance of complex industrial machinery or technical equipment.
- Proven ability to diagnose and resolve intricate mechanical, electrical, and electronic issues remotely.
- Exceptional understanding of mechanical assemblies, electrical systems, control panels, and instrumentation.
- Outstanding communication, interpersonal, and customer service skills, with the ability to clearly explain technical procedures to diverse audiences.
- Proficiency in using video conferencing platforms, remote access tools, and digital documentation software.
- Strong problem-solving capabilities and a methodical approach to troubleshooting.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in training or mentoring technical staff is highly desirable.
- Familiarity with relevant safety standards and protocols in an industrial environment.
- A technical diploma or certification in a relevant engineering or technical field is preferred.
- Willingness to travel occasionally for critical on-site support, although the role is primarily remote.
This is an exciting opportunity for a seasoned technical expert to transition into a leading remote support role, impacting customer success and product deployment. Our client offers a competitive salary, comprehensive benefits, and a supportive work environment.
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3
Senior HVAC Technician (Remote Support)
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Senior HVAC Technician who will primarily operate in a remote support capacity, providing expert guidance and troubleshooting for on-site technical teams. This role requires a deep understanding of Heating, Ventilation, and Air Conditioning systems, diagnostics, and repair procedures across a diverse range of commercial and industrial applications. You will be the go-to remote expert, assisting field technicians via video calls, detailed instructions, and remote monitoring tools to resolve complex issues efficiently. The ideal candidate will possess exceptional diagnostic abilities, a strong grasp of HVAC electrical and mechanical principles, and the capacity to communicate technical information clearly and concisely to individuals with varying levels of expertise. This position demands a proactive problem-solver with a keen eye for detail and a commitment to ensuring optimal performance and longevity of HVAC systems. You will also contribute to the development of technical documentation, training materials, and best practice guides for the field teams. This is a unique opportunity to leverage your extensive HVAC knowledge in a flexible, remote-first environment, playing a crucial role in maintaining critical infrastructure. Your ability to interpret technical drawings, schematics, and diagnostic data will be paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for HVAC systems.
- Guide on-site technicians through complex diagnostic and repair processes.
- Analyze system performance data and recommend corrective actions.
- Develop and refine troubleshooting guides and technical documentation.
- Assist in the training of field technicians on new equipment and procedures.
- Evaluate technical challenges and provide solutions to ensure system functionality.
- Stay current with HVAC technologies, industry best practices, and safety standards.
- Review and interpret technical drawings, schematics, and equipment manuals.
- Contribute to quality assurance and continuous improvement initiatives for HVAC services.
- Collaborate effectively with field teams and management to resolve escalated issues.
Qualifications:
- Relevant trade certification or diploma in HVAC technology.
- Minimum of 7 years of hands-on experience as an HVAC Technician in commercial/industrial settings.
- Extensive knowledge of various HVAC systems, controls, and components.
- Demonstrated ability to diagnose and troubleshoot complex HVAC problems remotely.
- Excellent communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools, testing equipment, and remote collaboration software.
- Strong understanding of electrical and mechanical principles related to HVAC.
- Ability to work independently and manage time effectively in a remote setting.
- Experience creating technical documentation or training materials is a plus.
- Commitment to safety and quality standards.
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Automotive Diagnostic Technician - Remote Support
Posted 11 days ago
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Job Description
Our client, a cutting-edge automotive technology company, is seeking a highly skilled and experienced Automotive Diagnostic Technician to join their innovative team in a remote support capacity. This role is perfect for an expert mechanic who excels at diagnosing complex vehicle issues and providing remote guidance and solutions. You will be instrumental in supporting field technicians and customers, utilizing advanced diagnostic tools and remote communication technologies to resolve automotive challenges efficiently and effectively.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote diagnostic support for complex automotive issues across a wide range of vehicle makes and models.
- Analyze diagnostic data, fault codes, and vehicle performance parameters to identify root causes of problems.
- Guide and assist on-site technicians through troubleshooting procedures and repair processes via phone, video conferencing, and remote diagnostic platforms.
- Interpret technical service bulletins (TSBs) and repair manuals to provide accurate diagnostic information and repair recommendations.
- Maintain a comprehensive knowledge base of common automotive problems and their solutions.
- Document diagnostic procedures, findings, and resolutions for knowledge sharing and training purposes.
- Collaborate with engineering teams to provide feedback on product performance and identify areas for improvement.
- Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
- Ensure high levels of customer satisfaction through efficient and effective remote support.
- Manage and prioritize incoming diagnostic support requests.
- Develop training materials and conduct virtual training sessions for service technicians.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is preferred.
- ASE certifications (Master Certified preferred) are essential.
- Minimum of 5 years of hands-on experience as an automotive technician, with a strong specialization in diagnostics.
- Proficiency in using advanced automotive diagnostic equipment, scan tools, and oscilloscopes.
- Deep understanding of vehicle electrical systems, engine management, transmission systems, and other complex automotive components.
- Excellent problem-solving and analytical skills, with a methodical approach to diagnosis.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical information to both technical and non-technical audiences.
- Experience with remote diagnostic tools and platforms is a significant advantage.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Strong computer skills, including experience with CRM systems and various software applications.
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5
Field Service Technician - Remote Support
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a skilled and proactive Field Service Technician to provide remote technical support and troubleshooting for their specialized equipment. While the role is based remotely, it requires the ability to guide on-site personnel and diagnose complex issues. You will be the first point of contact for technical escalations, utilizing your expertise to resolve problems efficiently and minimize downtime for our customers. This position demands strong analytical skills, excellent communication, and a deep understanding of electro-mechanical systems.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and equipment.
- Diagnose hardware and software issues, guiding end-users through step-by-step solutions via phone, email, and remote access tools.
- Develop and maintain a comprehensive knowledge base of common issues, solutions, and best practices.
- Document all support requests, actions taken, and resolutions accurately in the CRM system.
- Collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements.
- Create clear and concise technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Train and mentor junior support staff on technical procedures and problem-solving techniques.
- Analyze performance data to identify trends and recommend proactive maintenance strategies.
- Escalate unresolved issues to higher-level support or engineering teams with detailed reports.
- Ensure customer satisfaction by providing timely, effective, and professional technical assistance.
- Technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 3 years of experience in a technical support or field service role, preferably with electro-mechanical systems.
- Proven ability to troubleshoot complex technical problems remotely.
- Proficiency with diagnostic tools, software, and remote access technologies.
- Strong understanding of industrial control systems, automation, and networking.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Exceptional customer service skills and a patient, problem-solving attitude.
- Ability to work independently, manage a caseload, and prioritize tasks effectively in a remote environment.
- Experience in reading and interpreting technical drawings and schematics.
- Willingness to adapt to changing technologies and learn new products.
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Lead Field Service Technician (Remote Support)
Posted 21 days ago
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Job Description
Our client, a prominent manufacturer of industrial automation equipment, is seeking a Lead Field Service Technician to provide remote expert support and technical guidance to on-site service teams. While the role offers remote oversight, occasional travel for critical escalations may be required, but the primary function is remote support. You will be the go-to expert for troubleshooting complex technical issues related to our client's machinery and systems. This position is vital for ensuring minimal downtime and maximum operational efficiency for our customers across various industries.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
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Senior Field Service Technician (Remote Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Technician with expertise in remote diagnostics and support to join their distributed technical team. This fully remote role is crucial for providing advanced technical assistance to clients and field engineers, ensuring the optimal performance and maintenance of specialized equipment. The Senior Technician will be responsible for troubleshooting complex technical issues, providing expert guidance on installation, operation, and repair procedures, and developing remote solutions to minimize downtime. You will utilize advanced diagnostic tools and software to identify root causes of problems, communicate technical information clearly to non-technical users, and document solutions and best practices. A deep understanding of mechanical, electrical, and software systems related to our client's products is essential. This role requires excellent problem-solving abilities, strong communication and interpersonal skills, and the capacity to work independently and efficiently in a virtual environment. You will act as a key point of escalation for challenging technical problems, collaborating with engineering and product development teams to identify systemic issues and recommend improvements. Experience in a similar remote support role or as a senior field technician with remote capabilities is highly desirable. We are looking for a proactive, self-motivated individual with a passion for technology and a commitment to delivering exceptional customer service. Your expertise will be vital in maintaining client satisfaction and operational efficiency. This is an excellent opportunity to leverage your technical skills in a flexible, remote setting, contributing to critical support functions.
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Senior Automotive Diagnostic Technician - Remote Support
Posted 11 days ago
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Job Description
Our client is looking for a highly skilled and experienced Senior Automotive Diagnostic Technician to provide remote expert support for their global clientele. This is a fully remote role where you will leverage your extensive knowledge to troubleshoot complex vehicle issues, guide repair procedures, and mentor on-site technicians. You will analyze diagnostic data, interpret technical manuals, and utilize advanced remote diagnostic tools to identify the root causes of mechanical and electrical problems in a wide range of vehicles. Your responsibilities will include providing clear, concise guidance to automotive repair professionals in the field, ensuring accurate and efficient repairs. The ability to communicate complex technical information effectively via video calls, phone, and written reports is paramount. You will also be involved in creating and updating diagnostic guides, training materials, and best practice documentation. This position requires a deep understanding of automotive systems, including engine management, transmission, ABS, SRS, and infotainment systems. Proficiency with advanced diagnostic scanners and software is essential. Experience in troubleshooting cutting-edge automotive technologies, such as electric and hybrid powertrains, is highly desirable. You will act as a subject matter expert, helping to resolve challenging repair cases and improve overall workshop efficiency. This role is ideal for a seasoned technician who excels at problem-solving, possesses strong analytical skills, and enjoys sharing their expertise to help others. You will play a critical role in maintaining vehicle performance and customer satisfaction, contributing to the company's reputation for excellence in automotive service. The work is performed remotely, with a focus on supporting operations and vehicles in diverse locations, including those in or near Mombasa, Mombasa, KE .
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