605 Front Desk And Guest Relations Manager jobs in Kenya
Front Desk and Guest Relations Manager
Posted 16 days ago
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Job Description
Our client is looking for an experienced and personable Front Desk and Guest Relations Manager to lead our reception and guest services team at our prestigious establishment in **Kakamega, Kakamega, KE**. This role is pivotal in creating exceptional first impressions and ensuring a seamless, memorable experience for all our guests. You will be responsible for overseeing the daily operations of the front desk, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise with professionalism and efficiency. The ideal candidate will have a strong background in hospitality management, with proven leadership skills and a passion for delivering outstanding customer service. Your responsibilities will include training and motivating front desk staff, developing and implementing service standards, managing guest feedback, and coordinating with other departments such as housekeeping, F&B, and maintenance to ensure guest satisfaction. You will also be involved in managing room inventory, rate strategies, and ensuring the smooth operation of the reception area. A keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm under pressure are essential. This role requires a polished and articulate individual who can represent the company with poise and dedication. The ability to communicate effectively in English and Kiswahili is a must. We are seeking someone who can proactively anticipate guest needs and go the extra mile to exceed expectations. The Front Desk and Guest Relations Manager will also play a key role in developing and implementing loyalty programs and special packages to enhance guest retention and attract new clientele. This is an exciting opportunity for a motivated individual to take on a leadership role in a fast-paced, guest-centric environment in **Kakamega, Kakamega, KE**. You will be instrumental in shaping the guest experience from arrival to departure, ensuring every interaction is positive and professional. Experience with property management systems (PMS) is required.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage all front desk operations, ensuring efficiency and professionalism.
- Train, mentor, and schedule front desk staff, fostering a positive team environment.
- Welcome guests warmly and handle check-in/check-out procedures efficiently.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Resolve guest complaints with tact and efficiency, ensuring customer satisfaction.
- Maintain accurate guest records and manage room inventory effectively.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
- Implement and enforce service standards and company policies.
- Manage guest feedback systems and implement improvements based on reviews.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Oversee the security and cash handling procedures at the front desk.
- Assist in the development of promotional packages and special offers for guests.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Knowledge of local attractions and services is a plus.
- Fluency in English and Kiswahili is required.
- A friendly, professional demeanor and a passion for guest satisfaction.
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Job Description
Our client, a prestigious hospitality establishment, is seeking a highly organized and customer-focused Senior Front Desk Supervisor for a fully remote role. This position is crucial for managing and coordinating front desk operations, ensuring exceptional guest experiences and efficient administrative support. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of hotel front office procedures and software systems. You will lead a team of front desk agents, manage reservations, handle guest inquiries, and ensure seamless check-in and check-out processes.
Responsibilities:
Qualifications:
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring smooth and efficient guest services.
- Lead, train, and motivate the front desk team to deliver outstanding customer service.
- Manage reservations, room assignments, and guest requests with accuracy and efficiency.
- Handle guest inquiries, issues, and complaints promptly and professionally, escalating when necessary.
- Ensure all check-in and check-out procedures are conducted efficiently and according to hotel standards.
- Maintain the integrity of guest accounts and billing information.
- Generate daily reports on occupancy, revenue, and other key performance indicators.
- Implement and enforce hotel policies and procedures related to front desk operations.
- Collaborate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure guest satisfaction.
- Conduct regular performance reviews and provide ongoing feedback to front desk staff.
- Stay updated on hotel services, amenities, and local attractions to assist guests.
- Contribute to creating a positive and welcoming atmosphere for all guests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory or lead role.
- Proven experience with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and manage a remote team effectively.
- Proficiency in Microsoft Office Suite.
- Knowledge of hotel operations and service standards.
- Ability to remain calm and professional under pressure.
- A positive attitude and a passion for hospitality.
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
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Job Description
Our client is seeking an experienced and charismatic Hotel Front Desk Supervisor to oversee operations at a premier establishment in Kisumu. This role is essential for ensuring guests have a seamless and enjoyable experience from check-in to check-out. As the Front Desk Supervisor, you will lead a team of front desk agents, manage daily operations, and uphold the highest standards of customer service. Your responsibilities will include training and motivating the front desk team, handling guest concerns and escalations with professionalism, overseeing reservations and room assignments, and ensuring efficient check-in and check-out procedures. You will also be responsible for managing the front desk budget, monitoring inventory for front desk supplies, and collaborating with other hotel departments to ensure smooth overall service delivery. The ideal candidate possesses strong leadership skills, exceptional interpersonal abilities, and a deep understanding of hotel operations and guest relations. Previous experience in a supervisory role within the hospitality industry is required. You must be proficient in hotel management software (PMS), have excellent organizational skills, and be adept at problem-solving in a fast-paced environment. This is a non-remote position based in Kisumu, requiring flexibility in working hours, including evenings, weekends, and holidays, as operational needs dictate. You will be the face of the hotel for many guests, so a welcoming demeanor and a commitment to excellence are paramount. Join a dedicated team committed to providing outstanding hospitality and creating memorable stays for every guest.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk.
- Lead, train, and mentor front desk staff to ensure high performance.
- Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
- Address and resolve guest complaints and issues promptly and professionally.
- Manage reservations, room assignments, and special requests.
- Maintain a high standard of customer service and guest satisfaction.
- Collaborate with housekeeping, maintenance, and food & beverage departments.
- Monitor front desk performance metrics and implement improvements.
- Ensure adherence to hotel policies and procedures.
- Manage front desk supplies and assist with budgeting.
- Proven experience as a Front Desk Supervisor or similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency in hotel property management systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Professional appearance and demeanor.
- Knowledge of local attractions and services is a plus.
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Senior Front Desk Manager
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Senior Front Desk Manager to oversee the reception and guest services operations at a prominent hospitality establishment in Meru, Meru, KE . This is a key role that demands exceptional organizational skills, a proactive approach to problem-solving, and a commitment to delivering unparalleled guest experiences. The successful candidate will be responsible for managing a team of front desk staff, ensuring smooth check-in and check-out processes, handling guest inquiries and complaints with professionalism and efficiency, and coordinating with other hotel departments to maintain seamless service delivery. You will also be involved in staff training and development, performance reviews, and implementing strategies to enhance guest satisfaction and loyalty. A strong understanding of hotel management systems is essential, as is the ability to work under pressure and adapt to changing demands in a fast-paced environment. This hybrid role requires a presence in the office for key operational periods and team management, with flexibility for remote oversight of administrative tasks and strategic planning. Responsibilities will include:
Qualifications:
- Leading, motivating, and managing the front desk team to achieve high performance standards.
- Ensuring all guests receive a warm welcome and efficient service throughout their stay.
- Handling reservations, cancellations, and modifications with accuracy and attention to detail.
- Resolving guest issues and complaints promptly and effectively, escalating when necessary.
- Managing the daily operations of the front desk, including cash handling and billing procedures.
- Developing and implementing service standards and training programs for front desk personnel.
- Collaborating with housekeeping, food and beverage, and maintenance departments to ensure guest satisfaction.
- Maintaining accurate guest records and hotel systems.
- Generating reports on front desk performance and identifying areas for improvement.
- Ensuring compliance with all hotel policies and procedures.
Qualifications:
- Proven experience as a Front Desk Manager or similar role in the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Strong problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for customer service and creating memorable guest experiences.
- Relevant degree or diploma in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
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Remote Hospitality Industry Business Development Manager
Posted 18 days ago
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Job Description
Our client, a dynamic innovator in the hospitality and tourism sector, is seeking a results-driven Remote Business Development Manager. This is a fully remote position, empowering you to drive growth from anywhere in Kenya. You will be responsible for identifying new business opportunities, building and maintaining strong relationships with clients and partners, and developing strategies to expand market share. Your role will involve extensive market research, lead generation, and negotiating contracts to secure profitable deals.
Key responsibilities include developing compelling sales presentations, pitching services and products to potential clients, and understanding the unique needs of businesses within the hospitality and tourism industry. You will collaborate closely with internal teams, including marketing and operations, to ensure seamless service delivery and client satisfaction. The ideal candidate will possess exceptional sales, negotiation, and communication skills, with a proven ability to achieve and exceed targets. A deep understanding of the hospitality and tourism market trends, challenges, and opportunities is essential. Experience in B2B sales, preferably within the travel, leisure, or hospitality sector, is highly valued. A Bachelor's degree in Business, Marketing, or a related field is required.
This is an exciting opportunity to shape the strategic direction of our client's business in a growing industry. You will have the autonomy to develop innovative approaches and contribute significantly to the company's success. We are looking for proactive, self-motivated individuals with a strong entrepreneurial spirit and a passion for the hospitality sector. Your ability to identify emerging trends and leverage them for business growth will be crucial. If you are a strategic thinker with a knack for building relationships and driving revenue in a remote setting, we encourage you to apply. This role offers the flexibility to work remotely while maintaining a high level of professional impact and client engagement. The successful candidate will be instrumental in expanding the client's footprint and enhancing its market position.
Location: This is a remote role with a strategic focus on the Garissa, Garissa, KE region, requiring an understanding of its unique hospitality and tourism landscape.
Key responsibilities include developing compelling sales presentations, pitching services and products to potential clients, and understanding the unique needs of businesses within the hospitality and tourism industry. You will collaborate closely with internal teams, including marketing and operations, to ensure seamless service delivery and client satisfaction. The ideal candidate will possess exceptional sales, negotiation, and communication skills, with a proven ability to achieve and exceed targets. A deep understanding of the hospitality and tourism market trends, challenges, and opportunities is essential. Experience in B2B sales, preferably within the travel, leisure, or hospitality sector, is highly valued. A Bachelor's degree in Business, Marketing, or a related field is required.
This is an exciting opportunity to shape the strategic direction of our client's business in a growing industry. You will have the autonomy to develop innovative approaches and contribute significantly to the company's success. We are looking for proactive, self-motivated individuals with a strong entrepreneurial spirit and a passion for the hospitality sector. Your ability to identify emerging trends and leverage them for business growth will be crucial. If you are a strategic thinker with a knack for building relationships and driving revenue in a remote setting, we encourage you to apply. This role offers the flexibility to work remotely while maintaining a high level of professional impact and client engagement. The successful candidate will be instrumental in expanding the client's footprint and enhancing its market position.
Location: This is a remote role with a strategic focus on the Garissa, Garissa, KE region, requiring an understanding of its unique hospitality and tourism landscape.
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Senior Operations Manager - Hotel & Accommodation
Posted 13 days ago
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Job Description
Our client, a distinguished hospitality group known for its exceptional guest experiences, is seeking a results-oriented Senior Operations Manager to lead their hotel and accommodation services. This is a fully remote position, offering the flexibility to manage operations and drive excellence from anywhere. You will be instrumental in overseeing all day-to-day operations, ensuring seamless service delivery, optimizing efficiency, and maintaining the highest standards of quality and guest satisfaction. The ideal candidate possesses extensive experience in hospitality management, strong leadership capabilities, and a strategic mindset to enhance profitability and operational performance.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and direct all hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring optimal performance and guest satisfaction.
- Develop and implement operational strategies to achieve financial targets and enhance service quality.
- Manage departmental budgets, control costs, and identify opportunities for revenue generation and cost savings.
- Lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and high-performance work culture.
- Develop and enforce operational policies, procedures, and service standards.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Manage vendor relationships and procurement of supplies and services.
- Collaborate with marketing and sales teams to drive occupancy and guest engagement.
- Conduct regular operational reviews and performance analyses, reporting findings to senior management.
- Troubleshoot operational issues and implement effective solutions promptly.
- Stay current with industry trends, best practices, and competitor activities to maintain a competitive edge.
- Ensure the smooth operation of all property management systems and technology.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing complex hotel operations and driving profitability.
- Strong understanding of all hotel departments and their interdependencies.
- Excellent leadership, communication, and interpersonal skills, essential for remote team management.
- Proficiency in property management systems (PMS) and other hospitality software.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- Ability to make sound decisions under pressure and resolve complex issues effectively.
- Exceptional customer service orientation and a passion for exceeding guest expectations.
- Adaptability and resilience in managing operations in a dynamic remote environment.
- Experience in luxury or boutique hotel operations is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Lodging & Experience Designer (Remote)
Posted 13 days ago
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Job Description
Our client, a visionary hospitality and tourism development company, is seeking a creative and strategic Senior Lodging & Experience Designer to conceptualize and shape unique guest accommodations and immersive experiences. This fully remote role is instrumental in defining the future of hospitality by designing innovative lodging concepts and guest journeys that captivate and delight travelers. You will be responsible for translating brand vision into tangible physical spaces and memorable activities, considering aesthetics, functionality, guest flow, and emotional impact. Your work will involve close collaboration with architects, interior designers, marketing teams, and operational experts to ensure designs are both visionary and feasible. A key aspect of this role includes researching market trends, identifying unmet guest needs, and translating these insights into compelling design proposals. You will develop detailed concept briefs, mood boards, and narrative frameworks to communicate your design ideas effectively. The ideal candidate will possess a strong portfolio demonstrating a deep understanding of hospitality design principles, user experience, and creative storytelling within the travel sector. Exceptional visual communication skills and the ability to articulate complex design concepts verbally are crucial. This is a fully remote position requiring excellent self-management, collaborative spirit, and the ability to connect with diverse teams globally. We are looking for a passionate innovator who can push the boundaries of traditional hospitality design and create truly distinctive and sought-after guest experiences. This opportunity offers the chance to shape impactful projects within the tourism industry from any location.
Responsibilities:
Responsibilities:
- Conceptualize and design innovative lodging experiences and guest activities.
- Develop detailed design briefs, concept narratives, and visual presentations.
- Collaborate with architects, interior designers, and operational teams on design execution.
- Research industry trends, competitor offerings, and emerging guest preferences.
- Ensure designs align with brand identity, target markets, and financial objectives.
- Create compelling guest journey maps and touchpoint analyses.
- Contribute to feasibility studies and strategic planning for new hospitality ventures.
- Stay abreast of sustainable design practices and innovative materials.
- Bachelor's or Master's degree in Interior Design, Architecture, Hospitality Management, or a related creative field.
- 7+ years of experience in conceptualizing and designing hospitality spaces or experiences.
- Proven ability to develop creative concepts and translate them into detailed design proposals.
- Strong portfolio showcasing innovative hospitality or travel-related design projects.
- Excellent visual communication skills, including proficiency in relevant design software.
- Deep understanding of guest psychology and experience design principles.
- Strong research, analytical, and problem-solving abilities.
- Excellent collaboration and communication skills for effective remote teamwork.
- Passion for travel and creating memorable guest experiences.
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6
Senior Operations Manager - Remote Lodging Platform
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding online travel and hospitality platform, is looking for a highly organized and experienced Senior Operations Manager to lead their remote operations team. This pivotal role will be responsible for overseeing the day-to-day operational efficiency and quality assurance of partner accommodations, ensuring an exceptional guest experience. You will work remotely, managing a distributed team and collaborating with various departments to streamline processes and drive growth.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize operational processes for a portfolio of remote lodging partners, ensuring adherence to quality standards.
- Develop and implement standard operating procedures for onboarding, property management, and guest services.
- Monitor key performance indicators (KPIs) related to property performance, guest satisfaction, and operational efficiency.
- Lead, train, and motivate a remote team of operations coordinators and quality assurance specialists.
- Identify operational challenges and implement effective solutions to improve service delivery.
- Collaborate with the sales and marketing teams to ensure seamless guest experiences from booking to check-out.
- Handle escalated guest and partner issues with professionalism and efficiency.
- Conduct remote property assessments and quality checks to ensure brand standards are met.
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Contribute to strategic planning and development of new operational initiatives.
- Ensure compliance with all relevant local regulations and industry best practices.
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7
Agronomist - Sustainable Coffee Farming
Posted 22 days ago
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Job Description
Our client, a leading agricultural enterprise focused on premium coffee cultivation, is seeking an experienced Agronomist to join their team in **Kericho, Kericho, KE**. This role plays a pivotal part in optimizing crop yield, quality, and sustainability across our coffee estates. You will be responsible for developing and implementing best practices in soil management, pest and disease control, irrigation, and fertilization. This is a hybrid position, offering a balance between on-site fieldwork and remote planning and analysis. You will work closely with farm managers and field staff to ensure the health and productivity of our coffee plants.
Responsibilities:
Qualifications:
This position offers the chance to make a significant impact on the quality and sustainability of one of Kenya's most important agricultural exports. You will be part of a dedicated team committed to agricultural excellence.
Responsibilities:
- Conduct regular soil and plant tissue analysis to determine nutrient needs and soil health.
- Develop and implement comprehensive fertilization and pest management programs tailored to specific microclimates and coffee varieties.
- Monitor crop development, identify potential issues, and recommend timely interventions.
- Oversee irrigation systems to ensure optimal water usage and plant hydration.
- Advise on sustainable farming practices, including organic methods and water conservation techniques.
- Train and guide field staff on agronomic procedures and quality control measures.
- Maintain detailed records of farm activities, yields, and experimental trials.
- Research and recommend new crop varieties, technologies, and techniques to enhance productivity and quality.
- Collaborate with the research and development team on new project initiatives.
- Prepare regular reports on farm performance and agronomic strategies.
Qualifications:
- Bachelor's degree in Agronomy, Horticulture, Plant Science, or a related agricultural discipline. A Master's degree is a plus.
- Minimum of 5 years of experience in crop management, preferably with coffee or other high-value crops.
- Strong understanding of soil science, plant physiology, entomology, and pathology.
- Proficiency in data analysis and the ability to translate scientific findings into practical farm management decisions.
- Experience with modern agricultural technologies and equipment.
- Excellent observational skills and attention to detail.
- Strong communication and interpersonal skills to effectively liaise with farm staff and management.
- Ability to work independently and as part of a team.
- Knowledge of sustainable and organic farming principles is highly desirable.
- Familiarity with the specific environmental conditions and challenges of the Kericho region.
This position offers the chance to make a significant impact on the quality and sustainability of one of Kenya's most important agricultural exports. You will be part of a dedicated team committed to agricultural excellence.
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8
Senior Event Manager - Entertainment & Hospitality
Posted 20 days ago
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Job Description
Our client is seeking a creative and highly organized Senior Event Manager to lead their remote event planning and execution team. This role is responsible for conceptualizing, planning, and delivering exceptional events within the leisure and sports sectors, ensuring memorable experiences for attendees. You will manage all aspects of event production, from initial ideation and budgeting to logistics, vendor management, and post-event analysis. The ideal candidate will have a proven track record in successfully managing a wide range of events, including corporate functions, festivals, sporting competitions, and large-scale entertainment gatherings. Responsibilities include developing creative event concepts, securing venues, negotiating contracts with suppliers, and overseeing event staffing. You will also be responsible for marketing and promotion strategies, ticket sales management, and ensuring all events comply with health, safety, and security regulations. This position requires excellent leadership, project management, and interpersonal skills, with the ability to thrive in a dynamic, remote work environment. You will collaborate closely with marketing, sponsorship, and operational teams to achieve event objectives and ensure seamless execution. A passion for creating unique and engaging experiences, coupled with strong financial acumen and the ability to manage budgets effectively, is essential. This is a fantastic opportunity to shape the future of event experiences for a leading organization in the leisure and sports industry.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive event strategies and concepts.
- Manage all logistical aspects of event planning and execution.
- Create and manage event budgets, ensuring financial targets are met.
- Source and negotiate with vendors, venues, and suppliers.
- Oversee event marketing, promotion, and ticket sales.
- Ensure compliance with health, safety, and security regulations.
- Lead and manage event staff and volunteers.
- Develop creative solutions to address event challenges.
- Conduct post-event analysis and reporting.
- Build and maintain strong relationships with stakeholders, including sponsors and partners.
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