1,750 Field Service Technician Telecommunications jobs in Kenya
Senior Field Service Engineering Manager
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineering Manager to oversee their remote field service operations. This is a critical, fully remote role responsible for ensuring the efficient and effective delivery of installation, maintenance, and repair services across various geographic regions. The ideal candidate will have a strong background in managing technical teams, optimizing service workflows, and implementing best practices in field service management. You will be responsible for recruiting, training, and performance management of field engineers, as well as ensuring customer satisfaction and adherence to safety standards. This position requires exceptional leadership, organizational, and problem-solving skills, with the ability to drive performance and innovation within a distributed workforce. You will collaborate with internal departments, including operations, product development, and customer support, to ensure seamless service delivery.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a geographically dispersed team of field service engineers.
- Develop and implement strategies to optimize service delivery, reduce downtime, and improve customer satisfaction.
- Oversee the scheduling, dispatch, and management of field service activities.
- Establish and monitor key performance indicators (KPIs) for the field service team.
- Ensure compliance with safety regulations and company policies in all field operations.
- Manage service contracts and budgets, identifying opportunities for cost savings.
- Implement training programs for field engineers to enhance technical skills and product knowledge.
- Collaborate with product development and support teams to provide feedback on product performance and customer issues.
- Drive continuous improvement initiatives within the field service function.
- Utilize service management software to track work orders, manage inventory, and analyze performance data.
Qualifications:
- Bachelor's degree in Engineering, Operations Management, or a related technical field.
- Minimum of 7 years of experience in field service management or a related operational leadership role, with a proven track record of managing remote teams.
- Strong understanding of technical service operations, including installation, maintenance, and repair processes.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and implement effective service strategies.
- Proficiency in using field service management software and other relevant technologies.
- Experience with budget management and cost control.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a remote setting.
- Knowledge of health and safety regulations relevant to field operations is essential.
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Field Service Engineer - Telecommunications
Posted 23 days ago
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Job Description
Our client is seeking a skilled and motivated Field Service Engineer to join their dynamic team. This role is based in **Thika, Kiambu, KE**, and requires the candidate to be on-site to perform essential duties. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex telecommunications equipment and systems. This includes diagnosing technical issues, performing routine checks, and implementing solutions to ensure optimal system performance and reliability. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to work independently in the field. You will be expected to travel to customer sites, provide on-site support, and conduct system upgrades and modifications as needed. Maintaining detailed service records, documenting all repairs and maintenance activities, and providing feedback to the engineering team are crucial aspects of this position. Safety is paramount, and you will adhere to all safety protocols and company guidelines. Strong customer service skills are essential, as you will be interacting directly with clients, explaining technical issues, and ensuring customer satisfaction. A solid understanding of telecommunications networks, including (mention specific technologies like fiber optics, cellular networks, VoIP, etc., as appropriate for a fictional role), is required. You should be comfortable working with hand tools, diagnostic equipment, and testing instruments. This role demands a proactive approach, the ability to manage your time effectively, and a commitment to delivering high-quality service. Successful candidates will have a proven background in field service or a related technical role, with a strong emphasis on telecommunications hardware and software. You will be provided with training on specific product lines and technologies. This is a hands-on role that offers the opportunity to work with cutting-edge technology and contribute to the reliable operation of critical infrastructure. Regular reporting to the Service Manager is required, including daily activity logs and issue resolution summaries.
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Senior Field Service Engineer - Telecommunications
Posted 16 days ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Engineer specializing in telecommunications infrastructure to join their fully remote operations team. This role is crucial for providing advanced technical support, troubleshooting, and maintenance for complex networking equipment and systems. While the role is primarily remote, it will involve occasional travel to client sites for critical installations, repairs, and preventative maintenance as required, with all travel expenses covered. You will be responsible for diagnosing and resolving hardware and software issues, performing system upgrades, and ensuring the optimal performance and reliability of our client's telecommunications networks. The ideal candidate will have extensive hands-on experience with routers, switches, fiber optics, cellular networks, and related technologies. Strong analytical and problem-solving skills are essential, as is the ability to work independently and manage your time effectively in a remote setting. You will document technical issues, solutions, and procedures meticulously, contributing to our knowledge base. This position requires excellent communication skills to effectively liaise with clients, internal support teams, and vendors. A Bachelor's degree in Electrical Engineering, Computer Science, or a related field, along with industry certifications (e.g., CCNA, CCNP), is highly desirable. We are looking for a proactive and detail-oriented engineer who can provide exceptional service and ensure minimal downtime for our clients' critical infrastructure. This is an opportunity to leverage your technical expertise in a challenging and rewarding remote role, supporting vital communication networks.
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2
Field Service & Calibration Technician
Posted 7 days ago
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Job Description
Our client is seeking a skilled and dependable Field Service & Calibration Technician to join their growing team. This hybrid role requires a candidate who is comfortable performing on-site services while also managing administrative tasks remotely. You will be responsible for the installation, maintenance, repair, and calibration of sophisticated industrial equipment across various client sites. The ideal candidate will possess strong mechanical and electrical aptitude, excellent troubleshooting skills, and a meticulous approach to ensuring equipment accuracy and operational efficiency. This position demands mobility, excellent customer service skills, and the ability to work independently with minimal supervision.
Key Responsibilities:
Key Responsibilities:
- Perform on-site installation, troubleshooting, and repair of industrial machinery and systems.
- Conduct routine maintenance checks and preventative servicing to minimize downtime.
- Perform precise calibration of instruments and equipment according to established standards and procedures.
- Diagnose and resolve complex technical issues, documenting all repairs and service activities.
- Ensure all work is performed safely and in compliance with company policies and industry regulations.
- Maintain accurate service records, including work orders, calibration reports, and inventory logs.
- Provide technical support and training to clients on equipment operation and maintenance.
- Manage service schedules and travel arrangements efficiently.
- Communicate effectively with customers, internal support teams, and management regarding service status and technical findings.
- Contribute to the continuous improvement of service procedures and customer satisfaction.
- Technical degree or certification in Electrical, Mechanical, or a related field.
- Proven experience (3+ years) as a field service technician, maintenance technician, or calibration specialist.
- Strong understanding of mechanical systems, electrical circuits, and diagnostic tools.
- Proficiency in using calibration equipment and performing various calibration techniques.
- Excellent problem-solving and analytical skills.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Valid driver's license and a clean driving record.
- Strong customer service orientation and excellent communication skills.
- Ability to work independently and manage time effectively.
- Flexibility to travel to client sites as required, balancing with remote administrative duties.
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3
Senior Remote Field Service Engineer (Telecommunications)
Posted 14 days ago
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Job Description
Our client, a leading telecommunications infrastructure provider, is looking for an experienced Senior Remote Field Service Engineer to join their expanding team. While the role is based out of **Eldoret, Uasin Gishu, KE**, this is a fully remote position requiring the ability to troubleshoot and guide on-site technicians through complex installation and maintenance procedures via remote access and communication tools. You will be the primary technical point of contact for escalated issues related to network equipment, ensuring swift and effective resolution. Responsibilities include providing remote diagnostic support, developing comprehensive troubleshooting guides and protocols, and conducting virtual training sessions for field personnel. You will analyze performance data from deployed equipment, identify potential failure points, and recommend preventative maintenance strategies. This role demands a deep understanding of network hardware, fiber optics, and associated installation best practices. The ideal candidate will possess excellent communication skills, with the ability to convey technical information clearly and calmly to individuals with varying levels of expertise. You must be proficient in using remote monitoring and control software, as well as standard office productivity suites. A proactive approach to problem-solving and a commitment to maintaining high service levels are essential. You will work closely with the engineering and support teams to identify recurring issues and contribute to product improvement initiatives. This role is perfect for a seasoned technician who thrives on solving complex technical challenges remotely and empowering others to succeed on-site. If you have a strong background in telecommunications field service and are adept at remote problem-solving, we invite you to apply and contribute to the reliable operation of critical infrastructure.
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4
Field Service Technician - Telecommunications
Posted 12 days ago
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Job Description
Our client is seeking a skilled and experienced Field Service Technician specializing in telecommunications infrastructure. This role involves a hybrid work arrangement, combining remote administrative duties with essential on-site service and installation work across the Eldoret, Uasin Gishu, KE region and surrounding areas. The technician will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment, including routers, switches, fiber optic cables, and other network hardware. You will ensure the reliable operation of client networks, diagnose and resolve technical issues promptly, and perform preventative maintenance to minimize downtime. Key duties include responding to service calls, conducting site surveys, installing and configuring new equipment, performing system upgrades, and documenting all service activities in the company's CRM system. The ideal candidate possesses strong technical expertise in networking principles, telecommunications protocols, and relevant hardware. Proficiency in using diagnostic tools and testing equipment is essential. Excellent problem-solving skills, attention to detail, and the ability to work independently with minimal supervision are crucial. A technical diploma or certification in Telecommunications, Information Technology, or a related field is required, along with a minimum of 3 years of hands-on experience in field service for telecommunications. A valid driver's license and a clean driving record are mandatory, as travel to client sites is a core component of this role. This hybrid position requires excellent communication and customer service skills to interact effectively with clients and internal teams, managing both remote coordination and direct client support.
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Field Service Technician - Telecommunications Equipment
Posted 5 days ago
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Job Description
Our client is seeking a dedicated and skilled Field Service Technician specializing in telecommunications equipment installation and maintenance. This role is structured as a fully remote position, enabling you to manage your service calls and administrative tasks from your home base, primarily serving the Kakamega, Kakamega, KE region. You will be responsible for the installation, configuration, troubleshooting, and repair of various telecommunications systems and equipment, including network hardware, fiber optics, and wireless infrastructure. The successful candidate will possess a strong technical aptitude, excellent diagnostic skills, and the ability to work independently in the field while maintaining clear communication with the remote support team. Key responsibilities include performing routine maintenance checks, responding to service requests and emergency repairs, and ensuring that all installations meet industry standards and client specifications. You will maintain detailed records of service activities, equipment status, and parts inventory using our company's digital tools. A commitment to providing exceptional customer service and resolving issues efficiently is paramount. This role requires physical dexterity, the ability to work at heights or in confined spaces when necessary, and a valid driver's license for travel to client sites. The ideal candidate will be proactive, reliable, and committed to upholding the company's reputation for quality service. This is an excellent opportunity for an experienced technician to leverage their expertise in a flexible, remote-oriented role.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and test telecommunications hardware and software.
- Perform preventative maintenance and repairs on network equipment.
- Troubleshoot and diagnose hardware and software issues remotely and on-site.
- Respond promptly to service calls and emergency repair requests.
- Ensure all installations adhere to technical specifications and safety standards.
- Maintain accurate service logs, reports, and inventory records.
- Provide technical support and guidance to end-users.
- Manage travel schedules and optimize service routes.
- Communicate effectively with the remote operations center and other team members.
- Uphold excellent customer service standards during all client interactions.
Qualifications:
- Diploma or relevant certification in Telecommunications, Electronics, or a related field.
- Minimum of 3 years of experience in field service, installation, or maintenance of telecommunications equipment.
- Strong understanding of networking concepts, fiber optics, and wireless technologies.
- Proficiency in using diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and manage time effectively in a remote field role.
- Valid driver's license and a clean driving record.
- Strong communication and interpersonal skills.
- Physical ability to perform demanding tasks, including lifting and working in various environments.
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Remote Field Service Technician (Telecommunications)
Posted 23 days ago
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Job Description
Our client is a premier telecommunications infrastructure company seeking a skilled and dedicated Remote Field Service Technician. This is a fully remote role, requiring you to manage your service schedule and client interactions from your home base, with travel to client sites as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment and systems. This includes diagnosing technical issues, performing complex repairs, conducting system tests, and ensuring optimal performance of network infrastructure. You will work closely with clients to understand their needs, provide technical support, and ensure customer satisfaction. The role involves maintaining detailed service reports, managing spare parts inventory, and adhering to safety protocols at all times. The ideal candidate will possess a strong technical aptitude, hands-on experience with telecommunications hardware (routers, switches, fiber optics, etc.), and a solid understanding of networking principles. Excellent problem-solving skills, the ability to work independently, and strong customer service skills are essential. Proficiency with diagnostic tools and testing equipment is a must. This position requires a commitment to providing high-quality service and ensuring the reliable operation of critical telecommunications networks. You will be expected to manage your time effectively, prioritize tasks, and respond promptly to service requests, all while operating remotely. We are looking for a proactive and reliable technician who can resolve issues efficiently and maintain a high level of technical expertise. Your ability to adapt to new technologies and work in diverse environments will be key to your success. This is an excellent opportunity for a motivated technician to join a growing industry and contribute to vital infrastructure projects.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and maintain telecommunications equipment and systems.
- Diagnose and resolve hardware and software issues for clients.
- Perform routine maintenance and system checks to ensure optimal performance.
- Conduct advanced troubleshooting of network connectivity and performance problems.
- Perform repairs and replacements of faulty components.
- Test and calibrate equipment to meet service specifications.
- Provide on-site technical support and customer service to clients.
- Document all service activities, including work performed, parts used, and time spent.
- Manage spare parts inventory and ensure availability for service calls.
- Adhere strictly to all safety guidelines and procedures.
- Stay up-to-date with the latest telecommunications technologies and industry best practices.
- Respond to emergency service calls and resolve issues in a timely manner.
- Maintain professional conduct and positive client relationships.
Qualifications:
- High school diploma or equivalent; Technical certification or Associate's degree in Electronics, Telecommunications, or a related field is preferred.
- Minimum of 3 years of experience in field service, technical support, or a similar role within the telecommunications industry.
- Hands-on experience with installing and troubleshooting various telecommunications hardware (e.g., routers, switches, modems, fiber optic equipment).
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, DHCP).
- Proficiency with diagnostic tools and testing equipment.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Valid driver's license and a clean driving record (if travel is required).
- Willingness to travel to client sites as needed.
- Ability to work flexible hours, including evenings and weekends, if required.
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7
Remote Field Service Technician (Electronics)
Posted 21 days ago
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Job Description
Our client is seeking a skilled and motivated Remote Field Service Technician specializing in electronics to join their growing support team. This role is entirely remote, allowing you to manage service calls and provide technical assistance from your home base. The technician will be responsible for troubleshooting, diagnosing, and repairing electronic equipment, often performing remote diagnostics and guiding on-site personnel. You will work closely with customers to understand issues, provide timely solutions, and ensure optimal performance of their systems. Key responsibilities include maintaining detailed service logs, performing preventative maintenance recommendations, and escalating complex issues to senior engineers when necessary. The ideal candidate possesses a strong technical aptitude in electronics, a keen eye for detail, and excellent problem-solving skills. Proficiency with diagnostic tools and a deep understanding of electronic circuits and systems are required. This position demands exceptional communication and interpersonal skills, as you will be interacting directly with clients and internal technical teams. The ability to explain technical concepts clearly to non-technical users is essential. You must be highly organized, able to manage your time effectively, and work autonomously in a remote environment. A commitment to customer satisfaction and a proactive approach to service delivery are paramount. This is a fantastic opportunity to leverage your technical expertise in a flexible, remote capacity and contribute to the reliable operation of our client's electronic installations. Your ability to provide remote support and guide on-site actions will be critical to customer success.
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Remote Lead Field Service Technician - Telecommunications
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and skilled Lead Field Service Technician to manage and execute installation and maintenance operations. While the role is field-based, the management and coordination aspects are performed remotely, requiring strong organizational and communication skills. You will be responsible for overseeing a team of technicians, ensuring that all installation and maintenance tasks are completed efficiently, safely, and to the highest quality standards. This includes scheduling service calls, managing inventory of parts and equipment, troubleshooting complex technical issues, and providing technical guidance and support to your team. As a Lead Technician, you will also be involved in training new team members, developing best practices, and ensuring compliance with all company policies and industry regulations. The ability to diagnose and resolve technical problems remotely, using diagnostic tools and communicating effectively with field staff, is paramount. You will maintain detailed service reports, track equipment performance, and contribute to continuous improvement initiatives. This position demands a strong technical aptitude in telecommunications systems, excellent problem-solving abilities, and a commitment to customer satisfaction. A key aspect of this role is the ability to lead and motivate a remote team, fostering a positive and productive work environment. This is an excellent opportunity for a seasoned technician to step into a leadership role within a forward-thinking company. The role requires a proactive approach to identifying potential issues and implementing preventative maintenance strategies. The successful candidate will be adept at managing multiple priorities and ensuring operational excellence from a remote standpoint, supporting operations near **Kisumu, Kisumu, KE**.
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