6,853 Executive Hotel Operations Manager jobs in Kenya
Executive Hotel Operations Manager
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a visionary and experienced Executive Hotel Operations Manager to lead their prestigious hospitality establishment. This is a unique opportunity for a seasoned professional to manage all aspects of hotel operations from a fully remote capacity, ensuring unparalleled guest satisfaction and operational excellence. You will oversee departments including front office, housekeeping, food and beverage, and maintenance, implementing strategic initiatives to enhance service quality, operational efficiency, and profitability. The ideal candidate will possess a deep understanding of the hospitality industry, a proven track record in leadership, and the ability to inspire and manage a diverse team remotely. You will be responsible for developing and implementing operational policies and procedures, setting service standards, and ensuring compliance with health and safety regulations. This remote-first role requires exceptional communication and interpersonal skills, as you will engage with hotel staff, senior management, and potentially guests, to ensure seamless operations. Key responsibilities include budgeting, financial performance analysis, inventory management, and strategic planning for revenue growth. You will also focus on staff training and development, fostering a positive work environment, and driving customer loyalty programs. The ability to troubleshoot and resolve complex operational challenges quickly and effectively is crucial. We are looking for a results-oriented leader who can maintain the highest standards of service and operational integrity, even while managing remotely. This role demands a strategic mindset coupled with a hands-on approach to problem-solving and a commitment to continuous improvement in all facets of hotel management.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in an executive role.
- Proven experience in managing diverse hotel departments (Front Office, F&B, Housekeeping).
- Strong financial acumen, including P&L management and budgeting.
- Excellent leadership, team management, and motivational skills.
- Exceptional customer service orientation and problem-solving abilities.
- Proficiency in hotel management software (PMS).
- Outstanding communication and interpersonal skills, adaptable to a remote setting.
- Demonstrated ability to implement operational improvements and strategic initiatives.
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Senior Leisure Operations Manager - Adventure Tourism
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading operator in adventure tourism and outdoor recreation, is seeking a seasoned and enthusiastic Senior Leisure Operations Manager to oversee and enhance their operational excellence from a fully remote capacity. This role is paramount in ensuring the seamless delivery of high-quality, safe, and memorable experiences for guests participating in a variety of adventure activities. You will be responsible for strategic planning, team leadership, resource management, and maintaining impeccable safety standards across all operations. The ideal candidate possesses extensive experience in leisure or tourism operations, strong leadership skills, and a proven ability to manage complex logistics and teams remotely.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction, safety, and efficiency.
- Oversee day-to-day operations, including activity scheduling, resource allocation, and staff management.
- Ensure strict adherence to all health, safety, and environmental regulations and best practices.
- Recruit, train, and manage a team of operational staff, fostering a positive and high-performance work culture.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Develop and maintain strong relationships with suppliers, partners, and local authorities.
- Oversee equipment maintenance and inventory management to ensure optimal functionality and safety.
- Implement quality control measures and gather customer feedback to drive continuous improvement.
- Plan and execute special events or new adventure offerings.
- Respond effectively to emergencies and manage crisis situations.
- Utilize remote management tools and communication platforms to effectively oversee operations.
- Conduct regular virtual performance reviews and provide ongoing coaching to the team.
- Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Minimum of 7 years of experience in operations management within the leisure, hospitality, or adventure tourism industry.
- Proven experience in managing teams and budgets effectively.
- In-depth knowledge of adventure tourism operations, safety protocols, and risk management.
- Strong understanding of customer service principles and guest experience management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to problem-solve and make sound decisions under pressure.
- Proficiency in using operational management software and remote collaboration tools.
- Ability to work independently, manage time effectively, and maintain high standards in a remote role.
- First Aid and CPR certifications required; relevant adventure activity certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Revenue Manager - Hotel Operations
Posted 15 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and strategic Senior Revenue Manager to lead their revenue optimization efforts. This is a fully remote position, offering the flexibility to work from anywhere while driving profitability across multiple properties. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and a proven ability to develop and implement effective revenue management strategies. You will be responsible for maximizing revenue through strategic pricing, inventory management, and market analysis.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive revenue management strategies to optimize occupancy, rates, and overall revenue.
- Analyze market trends, competitor pricing, and demand forecasts to set optimal pricing strategies.
- Manage inventory controls across all distribution channels, ensuring maximum availability and yield.
- Implement dynamic pricing strategies based on market conditions, seasonality, and events.
- Monitor and report on key performance indicators (KPIs) related to revenue, occupancy, and average daily rate (ADR).
- Collaborate with sales, marketing, and operations teams to align revenue strategies with business objectives.
- Utilize revenue management systems (RMS) and other analytical tools to identify opportunities and challenges.
- Conduct regular market intelligence gathering and competitive analysis.
- Develop and implement promotional strategies and packages to drive demand during off-peak periods.
- Forecast future demand and revenue performance accurately.
- Train and mentor hotel teams on revenue management principles and best practices.
- Provide strategic recommendations to senior leadership regarding pricing, inventory, and market positioning.
- Ensure effective channel management, optimizing performance across OTAs, direct bookings, and GDS.
- Manage the budget for the revenue management department.
- Stay abreast of industry best practices and emerging trends in hospitality revenue management.
- Proactively identify and address any revenue leakage or missed opportunities.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 6 years of progressive experience in revenue management within the hospitality sector, with at least 3 years in a senior or leadership role.
- Proven track record of successfully increasing revenue and profitability in hotel operations.
- In-depth knowledge of revenue management principles, systems (e.g., Opera, IDeaS), and distribution channels.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fully remote environment.
- Proficiency in Microsoft Excel and other data analysis tools.
- Strategic thinker with a proactive and results-oriented approach.
- Understanding of market dynamics and forecasting techniques.
- Experience with luxury or upscale hotel segments is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Leisure Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of recreational and hospitality services, is seeking a dynamic and experienced Senior Leisure Operations Manager to oversee and optimize their diverse leisure offerings. This is a fully remote position, offering the flexibility to manage operations and teams from anywhere within Kenya. You will be responsible for the strategic planning, development, and efficient management of all leisure operations, including fitness facilities, recreational programs, entertainment services, and guest experiences. Your role will involve setting operational standards, developing budgets, managing staff performance, ensuring compliance with health and safety regulations, and driving initiatives to enhance customer satisfaction and revenue growth. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field, coupled with extensive experience in leisure operations management. Proven leadership skills, exceptional business acumen, and a strong understanding of operational best practices within the leisure and hospitality industry are essential. You must be adept at financial management, strategic planning, and team leadership. Excellent communication, interpersonal, and problem-solving skills are crucial for managing diverse stakeholders, including staff, guests, and suppliers. This position requires a proactive, results-oriented individual who can effectively lead and motivate a team in a remote capacity, ensuring the delivery of exceptional leisure experiences.
Responsibilities:
Responsibilities:
- Develop and implement strategic plans for all leisure operations.
- Manage daily operations of various leisure facilities and programs, ensuring high standards of service.
- Create and manage operational budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a team of operational staff.
- Ensure compliance with all health, safety, and licensing regulations.
- Develop and implement service standards and operational procedures.
- Monitor customer feedback and implement initiatives to enhance guest satisfaction.
- Manage relationships with vendors and suppliers.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Collaborate with marketing and sales teams to promote leisure offerings.
- Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field.
- Minimum of 6 years of experience in leisure or hospitality operations management.
- Demonstrated success in managing diverse leisure facilities and services.
- Strong understanding of operational best practices, financial management, and P&L responsibility.
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work independently and drive results in a remote setting.
- Proficiency in relevant operational software and systems.
- Passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Remote Leisure Operations Manager
Posted 24 days ago
Job Viewed
Job Description
Our client, a leader in innovative leisure and hospitality solutions, is seeking a highly organized and strategic Remote Leisure Operations Manager. This position is integral to ensuring the smooth and efficient operation of our client's leisure facilities, despite being a fully remote role. You will oversee the planning, execution, and management of various leisure activities and services, focusing on customer satisfaction and operational excellence. The ideal candidate will have extensive experience in leisure management, strong leadership skills, and the ability to manage remote teams and complex projects. This is a remote-first opportunity, perfect for a motivated professional seeking a flexible work arrangement.
Responsibilities:
Qualifications:
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
Responsibilities:
- Develop and implement operational strategies for leisure facilities and services.
- Manage daily operations, ensuring high standards of quality, safety, and customer service.
- Oversee scheduling, resource allocation, and budget management for leisure operations.
- Lead and motivate remote teams of leisure staff, fostering a positive and productive work environment.
- Develop and execute marketing plans to promote leisure activities and attract new customers.
- Monitor industry trends and best practices to identify opportunities for innovation and improvement.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Manage relationships with third-party vendors and suppliers.
- Analyze operational data to identify areas for efficiency gains and cost savings.
- Handle customer feedback and resolve any issues or complaints promptly and effectively.
- Develop and implement training programs for staff to enhance service delivery.
- Collaborate with management to set strategic goals and objectives for the leisure division.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
- Minimum of 6 years of experience in leisure operations management or a similar role.
- Proven experience in managing diverse leisure activities (e.g., sports facilities, entertainment venues, event planning).
- Strong leadership and team management skills, with experience leading remote teams.
- Excellent organizational, planning, and problem-solving abilities.
- Proficiency in budgeting, financial management, and resource allocation.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Knowledge of relevant health, safety, and regulatory standards.
- Experience with leisure management software is a plus.
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
This advertiser has chosen not to accept applicants from your region.
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Remote Adventure Park Operations Manager
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Remote Adventure Park Operations Manager. This is a fully remote position, offering you the opportunity to manage operations from anywhere. You will be responsible for overseeing the day-to-day operations of adventure parks, ensuring optimal performance, safety, and guest satisfaction. Your duties will include developing and implementing operational policies and procedures, managing staff schedules and performance, and overseeing inventory and supply chain management. You will also be involved in budgeting, financial reporting, and identifying cost-saving opportunities. The ideal candidate will have a strong background in operations management, preferably within the leisure and sports industry. Excellent leadership, communication, and problem-solving skills are essential. You will work closely with the marketing team to ensure successful promotion and execution of park activities. Experience in risk management and ensuring compliance with all safety regulations is paramount. This role requires the ability to train and motivate a diverse team, foster a positive work environment, and drive continuous improvement. You will also be responsible for managing vendor relationships and negotiating contracts. The ability to analyze operational data and implement data-driven strategies for improvement is crucial. If you are a results-oriented leader with a passion for the adventure and leisure sector, and thrive in a remote work environment, this is an exceptional opportunity. You will play a key role in ensuring the success and growth of our adventure park offerings, working remotely with operational oversight of sites near **Mlolongo, Machakos, KE**.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Leisure Operations Manager
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Senior Leisure Operations Manager to join their team in a fully remote capacity. This pivotal role is responsible for overseeing and optimizing the operational aspects of various leisure and hospitality services, ensuring exceptional guest experiences and efficient resource management. The ideal candidate will possess a strong background in operations management, a deep understanding of the leisure industry, and a passion for delivering high-quality recreational and entertainment experiences. Your responsibilities will include developing and implementing operational strategies, managing budgets, and ensuring adherence to service standards and safety regulations. You will work closely with remote teams responsible for event planning, facility management, and customer service to ensure cohesive and successful operations. The ability to analyze performance data, identify areas for improvement, and implement effective solutions is crucial. You will also be involved in developing and refining operational policies and procedures, training staff virtually, and fostering a culture of excellence. This position demands excellent leadership, strategic thinking, and strong communication skills, enabling you to effectively manage and inspire teams from a distance. If you are a results-driven professional with a proven track record in leisure operations and a desire to innovate within a remote framework, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of leisure and hospitality services remotely.
- Develop and implement strategic operational plans to enhance guest satisfaction and efficiency.
- Manage budgets, forecast expenses, and ensure financial targets are met.
- Ensure compliance with all health, safety, and regulatory standards.
- Lead and mentor remote operational teams, fostering a positive and productive work environment.
- Analyze operational performance data and implement data-driven improvements.
- Develop and refine operational policies, procedures, and best practices.
- Collaborate with marketing and sales teams to promote leisure offerings.
- Manage vendor relationships and ensure quality of service.
- Conduct virtual training sessions for staff on operational procedures and service standards.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in operations management within the leisure, hospitality, or entertainment industry.
- Proven experience in remote team leadership and management.
- Strong understanding of operational best practices and quality assurance in leisure services.
- Excellent financial acumen and budgeting skills.
- Proficiency in operational analysis and performance metrics.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to develop and implement effective operational strategies.
- Experience with event management and facility operations.
- Commitment to delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Leisure Operations Manager (Remote)
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Senior Leisure Operations Manager to oversee and enhance their leisure and hospitality offerings. This is a fully remote position, allowing for flexible management of operations and strategic planning from any location. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across various leisure facilities and services. The ideal candidate will possess extensive experience in hospitality management, event planning, and customer service, with a proven ability to lead diverse teams and manage complex operations.
Your responsibilities will include developing and implementing operational strategies, managing budgets, optimizing resource allocation, and ensuring compliance with all relevant health, safety, and service regulations. You will work closely with marketing and sales teams to develop promotional campaigns and drive business growth. The ability to analyze market trends, identify new opportunities, and implement innovative service enhancements is crucial. You will also be responsible for staff training and development, performance management, and fostering a culture of excellence. This role demands exceptional leadership, strong problem-solving skills, and outstanding communication abilities, with a capacity to motivate and manage teams remotely. You will play a key role in defining and delivering exceptional leisure experiences.
Key Responsibilities:
Your responsibilities will include developing and implementing operational strategies, managing budgets, optimizing resource allocation, and ensuring compliance with all relevant health, safety, and service regulations. You will work closely with marketing and sales teams to develop promotional campaigns and drive business growth. The ability to analyze market trends, identify new opportunities, and implement innovative service enhancements is crucial. You will also be responsible for staff training and development, performance management, and fostering a culture of excellence. This role demands exceptional leadership, strong problem-solving skills, and outstanding communication abilities, with a capacity to motivate and manage teams remotely. You will play a key role in defining and delivering exceptional leisure experiences.
Key Responsibilities:
- Oversee the day-to-day operations of leisure facilities and services.
- Develop and implement operational strategies to enhance guest experience and satisfaction.
- Manage budgets, control costs, and optimize financial performance.
- Ensure compliance with all health, safety, and regulatory standards.
- Lead and motivate operations teams, providing guidance and support.
- Collaborate with marketing and sales to develop and execute promotional strategies.
- Analyze operational data and implement improvements for efficiency.
- Manage relationships with vendors and suppliers.
- Oversee staff training, performance management, and development.
- Drive innovation in leisure offerings and service delivery.
- Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field. Master's degree preferred.
- Minimum of 7 years of progressive experience in managing leisure, hospitality, or entertainment operations.
- Proven track record in operational management, financial oversight, and customer service excellence.
- Strong understanding of relevant industry regulations and best practices.
- Excellent leadership, strategic planning, and problem-solving skills.
- Exceptional communication, interpersonal, and team management abilities.
- Proficiency in relevant operational software and tools.
- Ability to thrive in a remote work environment and manage distributed teams.
- Experience in event planning and management is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Sports and Leisure Operations Manager
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and enthusiastic Senior Sports and Leisure Operations Manager to oversee and enhance their offerings. This role is fully remote, focusing on strategic planning, program development, and operational excellence for sports and leisure activities. You will be responsible for creating and managing diverse programs that promote health, wellness, and community engagement. The ideal candidate will possess a deep understanding of sports management, facility operations, event planning, and customer service within the leisure industry. Your ability to develop innovative strategies and lead teams virtually will be key to success. You will ensure high standards of service delivery, safety, and satisfaction for all participants.
Key Responsibilities:
Qualifications:
This is an exciting remote opportunity for a motivated professional to shape the future of sports and leisure programming and contribute to community well-being. We offer a competitive salary and a flexible work environment.
Key Responsibilities:
- Develop and implement strategic plans for sports and leisure programs to meet organizational goals and community needs.
- Oversee the planning and execution of sports events, tournaments, and recreational activities.
- Manage facility operations, ensuring they are safe, well-maintained, and meet high standards of service.
- Develop and manage operational budgets, ensuring cost-effectiveness and financial targets are met.
- Recruit, train, and manage a team of sports and leisure staff, fostering a positive and productive work environment.
- Implement customer service standards and initiatives to enhance participant satisfaction.
- Ensure compliance with all relevant health, safety, and operational regulations.
- Stay informed about industry trends, new program ideas, and best practices in sports and leisure management.
- Collaborate with marketing and communications teams to promote programs and events effectively.
- Develop partnerships with local organizations and sports governing bodies.
Qualifications:
- Bachelor's degree in Sports Management, Recreation, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in managing sports and leisure operations.
- Proven experience in program development, event management, and facility operations.
- Strong understanding of sports and fitness industry best practices.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in budgeting, financial management, and operational planning.
- Strong customer service orientation and problem-solving abilities.
- Ability to work independently and manage projects effectively in a remote setting.
- Relevant certifications in sports or leisure management are a plus.
This is an exciting remote opportunity for a motivated professional to shape the future of sports and leisure programming and contribute to community well-being. We offer a competitive salary and a flexible work environment.
This advertiser has chosen not to accept applicants from your region.
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Senior Leisure Operations Manager, Virtual Events
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and innovative Senior Leisure Operations Manager to lead and expand our virtual event offerings. This is a fully remote position, perfect for a self-starter who thrives in a flexible work environment. You will be responsible for the strategic planning, execution, and successful delivery of a diverse portfolio of online leisure and entertainment experiences. Your role involves managing virtual event platforms, coordinating with content creators and facilitators, overseeing marketing and promotion efforts, and ensuring a seamless and engaging experience for attendees worldwide. The ideal candidate possesses a strong background in event management, a deep understanding of digital platforms, exceptional organizational skills, and a proven ability to manage complex projects remotely. You must be adept at problem-solving, customer service, and fostering a positive virtual community.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategies for the planning and execution of virtual leisure events, including workshops, classes, online competitions, and social gatherings.
- Manage and optimize the use of virtual event platforms and technologies to ensure smooth delivery.
- Coordinate with instructors, facilitators, performers, and other stakeholders to schedule and produce engaging online content.
- Oversee the marketing, promotion, and attendee registration processes for all virtual events.
- Monitor event performance metrics, gather feedback, and implement improvements for future events.
- Manage budgets, control costs, and ensure profitability for virtual leisure operations.
- Ensure compliance with relevant online safety, privacy, and data protection regulations.
- Provide exceptional customer support to virtual event attendees before, during, and after events.
- Stay informed about emerging trends in virtual events, leisure activities, and online engagement strategies.
- Foster a sense of community and interaction among virtual event participants.
- Troubleshoot technical issues and provide solutions to ensure uninterrupted event flow.
- Develop and maintain strong relationships with virtual event partners and suppliers.
Qualifications:
- Bachelor's degree in Event Management, Marketing, Business Administration, or a related field.
- Minimum of 6 years of experience in event management, with a significant focus on planning and executing online or virtual events.
- Proven experience managing virtual event platforms (e.g., Zoom, Hopin, Webex) and related technologies.
- Strong understanding of digital marketing principles and social media engagement strategies.
- Excellent organizational, time management, and project management skills.
- Demonstrated ability to work independently and collaboratively in a fully remote setting.
- Exceptional communication, interpersonal, and problem-solving skills.
- Experience in the leisure or entertainment industry is a strong asset.
- Ability to manage budgets and financial reporting for events.
- Creative thinking and a passion for delivering engaging virtual experiences.
- Proficiency with ticketing and registration systems.
This advertiser has chosen not to accept applicants from your region.
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