369 Employee Engagement jobs in Kenya

Department:
Mobile for Development
Team:
Digital inclusion
Location:
London/Nairobi
Position type:
Fixed Term Contract – 6-month maternity cover
What The Hiring Manager Says
"This role offers an exciting opportunity to drive strategic interventions focused on improving the affordability of internet-enabled devices in low-and middle-income countries.
As a Market Engagement Manager, you'll collaborate closely with mobile operators to shape and refine their handset affordability strategies, driving digital inclusion for underserved populations, particularly women.
The role requires a blend of commercial acumen and a passion for digital inclusion. You'll help create scalable and impactful solutions that can drive long-term change for women and underserved populations."
Claire Louise Sterngold, Director, Handset Affordability

About The Team
GSMA Mobile for Development (M4D) is a global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs):

This role sits within the GSMA's Connected Women programme. GSMA's Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. For more information, please visit the GSMA Connected Women website at:

About The Role
As the Market Engagement Manager, you will collaborate with mobile operators and their partners across Sub-Saharan Africa and Asia-Pacific to drive initiatives aimed at improving the affordability and ownership of internet-enabled handsets for women, empowering them to meet their needs and support their livelihoods.

You will engage with operators and others in the mobile eco-system to shape their strategies and approaches to handset affordability, helping to build scalable and impactful solutions for underserved populations, particularly women. Your work will build on the existing efforts of the Digital Inclusion team and ensure that operators are supported in addressing the device affordability barrier.

Key Roles And Responsibilities Include The Following

• Drive handset affordability initiatives with the telecom industry: Engage with mobile operators and key stakeholders to develop and advance strategies that improve device affordability and adoption for underserved populations (including device financing), with a particular focus on women. Provide direct support through strategic workshops and technical assistance, ensuring timely, high-quality execution and tracking impact to refine and scale initiatives in alignment with digital inclusion goals. Facilitate partnerships for enhanced impact where relevant.
• Secure operator commitment for technical assistance and research projects: Engage mobile operators to secure their commitment to participate in technical assistance projects, such as qualitative research, design sprints, and program evaluations. Support operators in optimizing their handset affordability and adoption interventions through sharing tailored insights and guidance.
• Monitor trends and impact measurement: Stay informed about trends in digital inclusion and handset affordability, particularly in LMICs and for women. Help to measure and evaluate the impact of affordability initiatives and use data-driven insights to guide further efforts and improve outcomes.
• Collaborate with the insights team: Work closely with the insights team to shape thought leadership on handset affordability and deliver data-driven strategic advisory for operators and other stakeholders. Help translate insights from operator engagements into actionable recommendations, contributing to industry best practices and publications.
• Share insights across the ecosystem: Collaborate with the insights team to document and share findings from operator engagements, disseminating key learnings and actionable insights to the wider mobile and development ecosystem.

About You
The right candidate will bring experience and understanding of how to drive digital inclusion for underserved populations, and in particular women, in low-and middle-income countries at scale. This includes having both strong commercial experience and an understanding of approaches to increasing handset affordability with a gender lens. You will be excited to join a diverse team that shares a passion for the ways mobile technology can empower underserved populations in low- and middle-income countries, especially women.

You must have the right to work in the UK or Kenya.

Capabilities

• Commercial expertise: Commercial experience, with a strong understanding of the telecom sector and mobile for development initiatives. Experience in strategy, consulting, or telecom business is highly desirable.
• Expertise in handset affordability and barriers to access: Knowledge and understanding of approaches to improving handset affordability and/or consumer credit, with a strong understanding of the broader challenges facing underserved populations in LMICs—particularly women—in accessing and using mobile phones. Knowledge of holistic approaches that address additional barriers such as digital skills, safety and security, relevance, and access is highly desirable.
• Strategic and analytical skills: Proven ability to develop and implement actionable strategies with measurable impact, particularly in the mobile sector. Skilled in recognizing commercially viable approaches that drive social impact and able to adjust tactics to keep operator partners aligned with project goals.
• Experience in LMICs with underserved populations, ideally with a focus on women: Experience working with underserved communities in LMICs, particularly in Sub-Saharan Africa or Asia-Pacific. Background in mobile for development or development contexts is a plus.
• Exceptional communication and advocacy skills: Strong written and verbal communication skills with an emphasis on influencing and persuading stakeholders. Capable of communicating complex ideas clearly and convincingly to diverse audiences to maintain commitment and focus from operator partners.
• Tenacious relationship-building and influence: Demonstrated ability to build and sustain strong relationships with key stakeholders, especially with mobile operators who may have competing priorities. Able to effectively engage and influence operators both virtually and in-person, maintaining momentum and alignment on key initiatives.
• Global perspective and cultural sensitivity: Ability to work effectively in a global, cross-cultural environment, with strong collaboration skills across diverse teams.
• Project management and execution: Strong project management skills with the ability to work independently. Demonstrated ability to manage multiple projects, including workshops, events, meetings with various partners and stakeholders. A proactive, solutions-oriented mindset is essential for driving impactful initiatives.

Contract type
Fixed Term Contract (Fixed Term)

Worker type
Employee

What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

Full Time
Headquarter Posted 20 mins ago

Digital Product Development

The Manager – Gamification & Engagement will be responsible for designing and executing gamified experiences, loyalty programs, and digital engagement initiatives that drive deeper user interaction with the bank's mobile app. The role focuses on building habit-forming experiences, enhancing daily/weekly active usage, and improving customer retention through behavioral nudges and rewards.

Job Responsibilities

• Gamification Strategy & Execution: Growth roadmap delivery; Acquisition. Clean, psychology-based UX
• Campaign Planning & Execution: Campaign ROI ≥ 30%
• Reward & Loyalty Program Management: Validate the rewards and onboard best rewards and merchants – Ensure minimum 2000 conversions per day
• Engagement Architecture: Design the architecture to have highest engagement
• Cross-functional Program Management: Team KPIs achievement; cross-functional alignment
• Analytics & User Feedback: Insight-driven decision rate; data dashboard usage

Job Requirement

• Bachelor's degree in Business, Marketing, Psychology, Game Design, UX Design, or related field.
• Certifications in Gamification, Behavioral Economics, or Digital Marketing are a plus.
• 5 years of experience in user engagement, gamification, digital loyalty, or retention programs.
• Experience in fintech, e-commerce, gaming, telecom, or consumer apps is highly desirable.
• Good understanding of game mechanics, user motivation models, and behavioral design frameworks (e.g., Hooked Model, BJ Fogg's Behavior Model).
• Experience designing challenges, streaks, leaderboards, missions, and reward systems.
• Ability to use user data and feedback to iterate features and improve engagement.
• Creative thinker with analytical skills to measure what works.
• Familiarity with tools like CleverTap, Firebase, or similar platforms is a plus.

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We're Hiring — Research & Engagement Intern (Remote)

Are you passionate about
technology, AI, and innovation
?

Join
The TechBull
, a fast-growing tech media platform covering
AI, Fintech, Startups, Cybersecurity, and Gadgets
, as our next
Research & Engagement Intern

About the Role

As a Research & Engagement Intern, you'll help us:

Research emerging technology trends and topics for new articles.

Submit fresh story ideas to the editorial team.

Discover and update
tech job openings
for our new
Tech Jobs
section.

Support content engagement and topic relevance across our channels.

This is a hands-on opportunity to learn how tech journalism and digital research come together in a fast-paced, global environment.

Requirements

Passion for
Tech & AI
.

Proficiency in
Google Workspace
(Docs, Sheets, Forms).

Familiarity with
AI tools
(ChatGPT, Gemini, Claude, etc.).

Access to a
personal laptop
and reliable internet.

Knowing something about
The TechBull
is a plus

Remuneration

This is an
unpaid internship
, but a
small stipend may be provided
to cover internet access.

Benefits

Fully remote

Learn by doing — gain real experience in tech media & research

Great team, perfect synergy

Flexible hours

Application Deadline:
October 30, 2025

If you're driven by curiosity and love exploring what's next in technology, we'd love to hear from you

To apply:

Careers page on The TechBull website.

• TheTechBull #Internship #RemoteInternship #ResearchIntern #TechIntern #AI #Fintech #Cybersecurity #Startups #Innovation #MediaInternship #TechNews #Hiring
  

• Develop and execute a comprehensive employee experience strategy aligned with organizational goals and values.
• Design and implement programs and initiatives focused on employee engagement, recognition, and well-being.
• Oversee the entire employee lifecycle, from onboarding and orientation to performance management and offboarding, ensuring a seamless and positive experience.
• Conduct regular employee surveys and feedback sessions to identify areas for improvement and measure the effectiveness of initiatives.
• Collaborate with leadership across departments to foster a culture of open communication, trust, and continuous feedback.
• Develop and manage the HR budget for employee experience initiatives.
• Stay abreast of HR trends, best practices, and relevant legislation to ensure compliance and innovation.
• Champion diversity, equity, and inclusion efforts, ensuring all employees feel valued and respected.
• Leverage HR technology and analytics to track key engagement metrics and inform strategic decisions.
• Serve as a trusted advisor to employees and management on all matters related to employee experience.

• Master's degree in Human Resources, Organizational Psychology, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in Human Resources, with at least 5 years in a leadership role focused on employee experience, engagement, or organizational development.
• Proven track record of designing and implementing successful employee engagement programs.
• Strong understanding of HR principles, employment law, and best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Experience with HRIS and other HR technology platforms.
• Demonstrated ability to think strategically and translate vision into actionable plans.
• Proficiency in data analysis and reporting for HR metrics.
• Experience working effectively in a fully remote setting and managing distributed teams.
• High level of emotional intelligence and ability to build rapport quickly.

Contract type:

Independent contractor

Project duration:

24 months

Location

: Remote, Ghana (Accra) preferred

Start date

: Immediate

Remuneration

: Competitive 

Deadline for Applications:

Tuesday 7 October 2025, 5PM GMT 

Candidates should send their CV, References and LinkedIn Profile to:

 

Kindly note that not all candidates may receive a response due to resource constraints.

SUMMARY

The
African Crowdfunding Association

(ACfA) is a pan African non-profit organisation based in Cape Town. Its mission is to advance regulations, standards and norms for securities-based crowdfunding in Africa. In partnership with the
Mastercard Foundation

and
MEDA

, ACfA is supporting several financial market regulators in establishing regulatory frameworks for investments-crowdfunding over a three-year period. 

This work forms part of a broader incubation initiative of the
Mastercard Foundation Africa Growth Fund

to boost the domiciliation of funds and investment vehicles in African jurisdictions. This will unlock new SME financing pathways notably through
mobilising local currency capital from individual investors in Africa and the African diaspora.

ACfA is seeking a
Project Manager

,
Private Sector Engagement

to support the adoption of regulations by local investment leaders in Ghana, and to build the pipeline of potential licensees in Kenya, Uganda, Rwanda, Burundi, Tanzania, Ethiopia, Nigeria and the WAEMU region. It is strongly preferred that candidates are bilingual English - French. This is an exciting role for a highly skilled and motivated individual who is willing to learn about investments-crowdfunding and how it fits within African private capital markets and the early-stage investment ecosystem in Africa.

RESPONSIBILITIES AND DUTIES

Working closely with the Senior Project Manager for Stakeholder Engagement and the Director of Regulations, the Project Manager will implement ACfA's private sector adoption strategy in all jurisdictions. This includes a particular goal of 10-15 Investments Crowdfunding Intermediary licence applications within 24 months in Ghana. Tasks and responsibilities include and are not limited to:

Private sector engagement

• Self-study to acquire technical knowledge of securities-based crowdfunding regulations, the value chain and economic models of relevant investment intermediaries.
• Study the Ghana SEC investments-crowdfunding regulations as well as Nigerian, Kenyan and peer market frameworks.
• Build or leverage existing relationships with national investments-crowdfunding ecosystems and the broader SME investments and early-stage investment industry (venture capital and angel investing).
• Build up a deck of viable investment vehicle structures that are compatible with investments-crowdfunding.
• Engage institutional investors, bilateral donors and grant-making organisations on the new opportunities for SME finance unlocked with regulatory frameworks.
• Design interviews and surveys to identify all barriers to adoption including compliance costs, stigma, etc.
• Devise strategies to overcome adoption barriers in collaboration with the initiative's communications teams and other relevant teams.
• Draft lay-person summaries of regulatory texts, FAQ documents and blog posts destined for target adopters.
• Create communications collateral and content in Canva to support awareness-building events and webinars.
• Collaborate closely with the Mastercard Foundation, MEDA and the Domiciliation team to align on in-country roll-outs, events and high level policy and advocacy engagements.
• Assist with the coordination and convening of the Pan African Consultative Forum on Investments Crowdfunding (PACFIC) as part of ACfA's systems change approach to regulatory design.

Project management

• Create private sector adoption work plans based on the strategy and adoption outcomes.
• Schedule meetings, take notes, summarise and synthesize survey results and interviews.
• Build up a calendar of internal and external webinars and events for awareness-building.
• Coordinate events and webinars with key investor networks, industry associations and adjacent groups.
• Coordinate workstreams with partnering law firms within the incubation initiative and the PACFIC.
• Identify risks to private sector adoption progress and assist

PERSONAL ATTRIBUTES & QUALITIES

• Intellectually curious and willing to deep-dive complex and intersecting topics.
• Works effectively without constant supervision or external pressure.
• Consistently responsive and dependable.
• Experienced in self-management in a remote work environment: awareness of personal needs and comfortable asking for those needs to be met in order to work serenely and effectively.
• Manages stress with calmness and self-regulation.
• Comfortable with direct communication, and giving and receiving constructive feedback.

QUALIFICATIONS AND EXPERIENCE

• A Bachelors Degree (required) or Masters Degree (strongly preferred) in Law, Finance, Political Science, Communications or related field.
• Excellent written and spoken English and full professional proficiency in French (bilingual preferred).
• At least 5 years' experience in project management in a relevant field such as Law, Finance, Investor Relations or Communications.
• Previous experience working with diverse teams in multi-cultural contexts is strongly preferred.

WAYS OF WORKING

• ACfA has a flat organisational structure with a team of four.
• We value direct communication, openness to individual identities, respect for personal boundaries and participation in consensus-building.
• While overall responsibility for project execution lies with the Acting CEO and Director of Regulations, our purpose-driven team works with a high degree of individual autonomy and self-management.
• Our team collaborates remotely using Slack, Carbon Voice, Zoom, Google Workspace, Canva, Sharepoint and other software.
• A fully equipped office is available for candidates based in Cape Town and for team off-sites.
• It is essential that candidates are equipped with a permanent, reliable internet connection, laptop and smartphone.
• Travel within Africa (10%-20% of time) and a valid passport is essential.

Candidates should send their CV, References and LinkedIn Profile to:

 

Applications via LinkedIn will also be accepted.

Please note that our team may not have capacity to respond to all applicants and we apologise in advance for this.

Result of Service

Enhanced and inclusive stakeholder engagement strategy for WUF13 is developed and implemented, leading to increased participation, relevance, and ownership of the WUF by diverse stakeholder groups.

Work Location

Expected duration

Duties and Responsibilities

Qualifications/special Skills
Languages

Additional Information

No Fee

Apply Now