What E Commerce Operations Manager Jobs are in Kenya?

• Manage end-to-end e-commerce order fulfillment processes, including order processing, picking, packing, and shipping.
• Oversee inventory management, ensuring accurate stock levels and implementing strategies to minimize stockouts and overstocking.
• Develop and maintain relationships with third-party logistics (3PL) providers and shipping carriers.
• Implement and optimize warehouse management systems (WMS) and inventory control procedures.
• Monitor and analyze operational performance metrics, identifying areas for efficiency improvements.
• Ensure compliance with all relevant shipping regulations and company policies.
• Handle customer inquiries and issues related to orders, shipping, and returns, escalating as necessary.
• Collaborate with the product and marketing teams to ensure timely product launches and promotions.
• Continuously seek opportunities to improve operational workflows and reduce costs.

• Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in e-commerce operations, logistics, or supply chain management.
• Proven experience with inventory management software and order fulfillment systems.
• Strong understanding of shipping processes and carrier management.
• Excellent organizational and time management skills, with the ability to manage remote teams and tasks effectively.
• Proficiency in using project management and communication tools (e.g., Asana, Slack, Trello).
• Strong problem-solving abilities and a proactive mindset.
• Excellent written and verbal communication skills for effective remote collaboration.
• Demonstrated ability to work independently and meet deadlines in a remote setting.

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary and performance-based bonuses.
• Opportunity to shape and improve operational processes for a growing e-commerce business.
• Access to online training and professional development resources.
• Collaborative and supportive virtual team environment.
• Contribution to company health and wellness programs.
• Flexible working hours to accommodate different time zones.

• Oversee all aspects of e-commerce operations, including inventory management, order processing, warehousing, and shipping.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers.
• Implement and maintain robust inventory control systems to ensure accuracy and minimize stockouts or overstock situations.
• Monitor key operational metrics (e.g., order fulfillment time, shipping costs, return rates) and identify areas for improvement.
• Ensure compliance with all relevant regulations and company policies.
• Lead and mentor the operations team, fostering a culture of performance and continuous improvement.
• Identify and implement new technologies and systems to optimize e-commerce operations.

• A minimum of 5-7 years of experience in e-commerce operations or supply chain management.
• Proven experience in managing inventory, order fulfillment, and logistics for an e-commerce business.
• Strong understanding of warehouse management systems (WMS) and order management systems (OMS).
• Experience in managing relationships with 3PL providers and shipping carriers.
• Excellent analytical and problem-solving skills, with the ability to interpret operational data.
• Strong leadership and team management capabilities.
• Proficiency in project management and process improvement methodologies.
• Excellent communication and interpersonal skills, with fluency in English.
• Ability to work independently and effectively in a fully remote environment.
• A bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is required.

Our client is seeking a seasoned and organized E-commerce Project Manager to lead key initiatives for their online business. This role offers a Hybrid work model, requiring some on-site presence in Mlolongo, Machakos, KE , alongside remote flexibility. You will be responsible for planning, executing, and closing e-commerce projects, ensuring they are delivered on time, within scope, and on budget. This includes managing cross-functional teams, stakeholders, and resources effectively. The ideal candidate has a strong understanding of the e-commerce landscape, excellent leadership skills, and a proven ability to manage complex projects from conception to completion.

• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Manage project execution, track progress, and ensure milestones are met.
• Coordinate and lead cross-functional project teams, including marketing, IT, design, and operations.
• Identify and mitigate project risks and issues, developing contingency plans as needed.
• Facilitate communication among project stakeholders, providing regular status updates and reports.
• Ensure projects align with business objectives and customer needs.
• Manage vendor relationships and outsourced resources related to e-commerce projects.
• Conduct post-project evaluations to identify lessons learned and areas for improvement.
• Oversee the implementation of new e-commerce features, platform updates, and digital marketing campaigns.

• Minimum of 5 years of experience in project management, with a significant focus on e-commerce projects.
• Proven track record of successfully managing complex digital projects from initiation to closure.
• Strong understanding of e-commerce platforms, technologies, and digital marketing principles.
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Asana, Microsoft Project).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience working in a hybrid environment, balancing remote and on-site responsibilities.
• Bachelor's degree in Business Administration, Computer Science, Marketing, or a related field. PMP certification is a plus.
• Strong stakeholder management and negotiation skills.

• Competitive salary and benefits package.
• Hybrid work model offering flexibility.
• Opportunity to lead impactful e-commerce projects for a growing company.
• Professional development and certification opportunities.
• Collaborative work environment with opportunities for career advancement.
• Be instrumental in shaping the digital customer experience.

Our client is excited to offer an opportunity for a motivated and enthusiastic Junior E-commerce Social Media Coordinator to join their fully remote marketing team as an intern. This position is perfect for an individual eager to gain hands-on experience in social media management within the fast-paced world of e-commerce. You will support the social media team by assisting with content scheduling, community engagement, and basic campaign execution. The ideal candidate is a quick learner, highly organized, and passionate about digital marketing and social media trends. This internship offers a valuable learning experience, allowing you to contribute to real projects while working remotely from your location, supporting our client's operations related to Ongata Rongai, Kajiado, KE .

• Assist in scheduling and publishing social media content across various platforms using management tools.
• Monitor social media channels for comments, messages, and engagement, responding as directed.
• Support the creation and curation of social media content, including basic graphic editing and caption writing.
• Help track social media performance metrics and assist in compiling basic reports.
• Conduct research on social media trends, competitor activities, and relevant industry news.
• Participate in team meetings and brainstorming sessions for social media strategy development.
• Assist in managing online community interactions and fostering positive engagement.
• Support the execution of social media campaigns under the guidance of senior team members.
• Learn and apply best practices in social media marketing for e-commerce.
• Collaborate effectively with the remote marketing team.

• Currently pursuing or recently completed a Bachelor's degree in Marketing, Communications, Business, or a related field.
• Strong interest in social media marketing and the e-commerce industry.
• Basic understanding of major social media platforms (e.g., Instagram, Facebook, TikTok).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in using computers and common software (e.g., Microsoft Office Suite).
• Ability to learn quickly and adapt to new tools and technologies.
• Self-starter with the ability to work independently in a remote environment.
• Team player with a positive attitude and eagerness to contribute.
• Familiarity with Canva or similar graphic design tools is a plus.

This internship provides a stipend designed to support you during your learning period. As a fully remote position, you gain invaluable experience without the need to relocate, working from your preferred location, including Ongata Rongai, Kajiado, KE . You will receive direct mentorship from experienced social media professionals. Opportunities to work on diverse e-commerce projects and gain practical skills. This role offers significant potential for future employment opportunities based on performance and business needs. Build your professional network and gain critical industry insights. Experience the flexibility and autonomy of remote work while kickstarting your career.

Our client is looking for a dynamic and detail-oriented E-commerce Social Media Coordinator to join their expanding digital marketing team. This is a fully remote role, providing the opportunity to contribute to the social media presence of a thriving e-commerce business. You will be responsible for assisting in the execution of social media strategies, creating engaging content, and monitoring online performance. This role is perfect for someone passionate about social media, e-commerce, and digital communication, who thrives in a remote work environment and is eager to learn and grow within a supportive team. Your contributions will directly impact brand visibility and customer engagement across key social platforms.

• Assist in the development and execution of social media content calendars for various platforms, including Instagram, Facebook, and TikTok.
• Create and curate engaging social media posts, including graphics, videos, and compelling copy, aligned with brand guidelines.
• Schedule and publish content across all designated social media channels in a timely manner.
• Monitor social media channels for comments, messages, and mentions, responding to inquiries and engaging with the community.
• Assist in tracking and reporting on social media performance metrics, helping to identify trends and areas for improvement.
• Collaborate with the marketing team to ensure social media activities support overall campaign objectives.
• Stay updated on the latest social media trends and best practices relevant to e-commerce.
• Support the management of paid social media campaigns under the guidance of the Social Media Manager.

• Previous experience in social media management or coordination, preferably within an e-commerce context.
• Familiarity with major social media platforms and their respective best practices.
• Basic graphic design and video editing skills are a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a remote setting.
• Proficiency with social media scheduling and analytics tools is advantageous.
• A passion for e-commerce and digital marketing.
• Bachelor's degree or equivalent experience in a related field.

This role is fully remote, offering the flexibility to work from anywhere. Our client offers a competitive salary, opportunities for professional development, and a supportive virtual team environment. You will gain valuable experience in the fast-paced world of e-commerce social media marketing and have a direct impact on brand growth. Join our client and be part of a successful and growing digital enterprise.

• Oversee day-to-day e-commerce operations, including order processing, inventory management, warehousing, and shipping logistics.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance the customer experience.
• Manage relationships with third-party logistics (3PL) providers, ensuring service level agreements (SLAs) are met.
• Implement and maintain robust inventory management systems to ensure accuracy and minimize stockouts or overstock situations.
• Monitor key operational performance indicators (KPIs) such as order accuracy, on-time delivery, shipping costs, and inventory turnover.
• Identify and resolve operational bottlenecks and challenges, implementing corrective actions promptly.
• Ensure compliance with all relevant regulations and industry best practices in e-commerce operations.
• Collaborate with technology and customer service teams to integrate operational processes and improve the overall customer journey.

• Minimum of 6 years of experience in e-commerce operations management, with a proven track record in the retail sector.
• Extensive experience in supply chain management, logistics, inventory control, and order fulfillment processes.
• Demonstrated ability to optimize operational workflows and implement process improvements that drive efficiency and cost savings.
• Proficiency with e-commerce platforms and order management systems (OMS).
• Strong analytical skills with the ability to interpret operational data and make data-driven decisions.
• Excellent leadership, problem-solving, and communication skills, suitable for a remote leadership role.
• Experience managing third-party vendors and negotiating contracts.
• Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.

• Highly competitive salary package reflecting extensive experience.
• Full remote work flexibility, allowing you to work from anywhere in Kenya.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career advancement and professional development.
• Access to advanced operational tools and technologies.
• A supportive and collaborative remote team environment.
• The chance to significantly impact the operational success of a growing online retailer.

Our client, a rapidly growing leader in the Fast-Moving Consumer Goods (FMCG) sector, is actively seeking a results-oriented Remote E-commerce Operations Manager . This is a fully remote position, offering the flexibility to work from anywhere while driving the success of our online sales channels. The ideal candidate will possess a deep understanding of e-commerce operations, logistics, and digital marketing within the FMCG landscape. You will be responsible for overseeing the day-to-day operations of our e-commerce platforms, ensuring seamless customer experiences, optimizing order fulfillment, and driving sales growth. This role requires a proactive, detail-oriented individual with strong analytical and problem-solving skills, capable of managing complex operational challenges in a fast-paced, digital environment. You will work closely with various departments to ensure our online business runs efficiently and effectively, contributing significantly to the company's overall expansion strategy.

• Oversee the daily operations of the company's e-commerce websites and online marketplaces.
• Manage the entire order fulfillment process, from order placement to final delivery, ensuring accuracy and timeliness.
• Optimize website performance, user experience, and conversion rates through continuous analysis and improvement.
• Develop and implement strategies to increase online sales and market share.
• Manage inventory levels across e-commerce channels, coordinating with supply chain and warehouse teams.
• Monitor key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and customer lifetime value.
• Implement and manage customer service processes for online channels to ensure high levels of customer satisfaction.
• Collaborate with marketing teams on promotional campaigns, product launches, and content creation for online platforms.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay up-to-date with e-commerce trends, technologies, and best practices relevant to the FMCG industry.
• Manage relationships with third-party logistics (3PL) providers and other e-commerce service partners.

• Bachelor's degree in Business Administration, Marketing, Logistics, or a related field.
• Minimum of 5 years of experience in e-commerce operations management, preferably within the FMCG industry.
• Proven track record of successfully managing and growing online sales channels.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and marketplace dynamics (e.g., Jumia, Kilimall).
• Strong understanding of digital marketing principles, SEO, SEM, and social media marketing.
• Excellent analytical and problem-solving skills, with proficiency in data analysis tools.
• Experience with inventory management and order fulfillment processes.
• Strong project management skills and the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Proactive, self-motivated, and able to work independently in a remote setting.
• Familiarity with CRM and ERP systems is a plus.

This remote position offers a competitive salary package tailored to your experience and skills. You will enjoy the significant advantage of working from any location, providing unparalleled flexibility. Our client provides a comprehensive benefits package, including health insurance and wellness programs. Opportunities for professional growth and development, including access to relevant training and certifications, are actively encouraged. Generous paid time off and a supportive remote work infrastructure are also part of the offer. This is an exciting opportunity to make a substantial impact on the growth of an FMCG leader in the e-commerce space.

• Develop and execute comprehensive digital marketing campaign strategies aligned with e-commerce objectives.
• Manage campaign budgets effectively, ensuring optimal allocation of resources for maximum ROI.
• Oversee the creation and delivery of campaign assets across various channels, including paid search, social media, email, and display advertising.
• Monitor campaign performance in real-time, analyzing key metrics and making data-driven optimizations.
• Collaborate with internal teams (marketing, creative, product, sales) to ensure campaign coherence and success.
• Conduct A/B testing on campaign elements (e.g., ad copy, landing pages, targeting) to improve performance.
• Generate regular reports on campaign performance, providing insights and recommendations to stakeholders.
• Identify new opportunities for campaign growth and innovation.
• Manage relationships with external agencies and vendors as needed.
• Stay informed about the latest trends and technologies in digital marketing and e-commerce.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in digital marketing campaign management, specifically within the e-commerce industry.
• Proven track record of successfully planning and executing multi-channel digital marketing campaigns that drive measurable results.
• Strong understanding of paid search (PPC), social media advertising, email marketing, and affiliate marketing.
• Proficiency with analytics platforms (e.g., Google Analytics) and campaign management tools.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Strong project management and organizational abilities.
• Exceptional communication and interpersonal skills.
• Ability to work independently and manage multiple projects effectively in a remote environment.
• Familiarity with the Kenyan market is an advantage.

• Fully remote work arrangement.
• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Engage in challenging and rewarding campaign initiatives.
• Flexible working hours.
• Collaborative virtual team environment.
• Contribute to significant business growth.