218 Dispute Resolution jobs in Kenya

• Conduct comprehensive assessments of client needs, strengths, and challenges.
• Develop individualized case plans outlining goals and service delivery strategies.
• Coordinate and facilitate access to community resources, including healthcare, housing, employment, and social services.
• Advocate for clients' rights and needs with various service providers and agencies.
• Monitor client progress and provide ongoing support and case management.
• Maintain accurate, confidential, and up-to-date client records and documentation.
• Collaborate with clients, families, and other professionals to ensure holistic care.
• Respond to client crises and provide appropriate interventions.
• Stay informed about relevant social policies, programs, and resources.
• Ensure compliance with professional ethics, standards, and agency policies.

• Bachelor's degree in Social Work, Sociology, Psychology, or a related human services field.
• Minimum of 3 years of experience in social work, case management, or a similar role.
• Knowledge of social service systems, community resources, and relevant legislation.
• Experience in client assessment, service planning, and advocacy.
• Excellent interpersonal, communication, and active listening skills.
• Strong organizational skills and ability to manage caseloads effectively.
• Proficiency in using case management software and digital communication tools.
• Ability to work independently and maintain professional boundaries in a remote setting.
• Empathy, patience, and a strong commitment to helping others.

Company Description

Refugee Legal Networks is a non-profit organization based in Kenya, registered under the Companies Act 2015 and accredited by the Law Society of Kenya. We work with refugees, asylum seekers, and related organizations to address their challenges through legal aid, advocacy, research, and empowerment programs. Our efforts include public interest litigation and providing civil and criminal representation on a pro bono basis. Our mission is to support and empower refugees and asylum seekers at both local and national levels.

Role Description

This is a full-time on-premise role for a Law Firm and NGO Receptionist located in Nairobi County, Kenya. The Receptionist will be responsible for managing incoming calls, greeting visitors, and performing clerical duties. Additional responsibilities include providing excellent customer service and ensuring effective communication within the office.

Qualifications

• Proficient in Phone Etiquette and Receptionist Duties
• Strong Clerical and Computer Basic Skills
• Excellent Communication and Customer Service skills
• Ability to manage multiple tasks and prioritize workloads
• Relevant experience in a legal or non-profit setting is a plus
• College diploma or equivalent; additional qualifications are an advantage

• Provide direct case management services to families, including needs assessments, goal setting, and service planning.
• Coordinate and facilitate access to community resources such as housing assistance, food security programs, healthcare, and educational services.
• Develop and maintain strong relationships with partner agencies and service providers.
• Supervise and mentor a team of case managers, providing guidance and support.
• Ensure accurate and timely documentation of client interactions, progress notes, and case plans.
• Advocate for clients' needs within various systems and services.
• Monitor client progress towards goals and adjust service plans as needed.
• Conduct home visits and community outreach as appropriate, utilizing virtual methods when possible.
• Organize and lead team meetings and case conferences.
• Stay informed about relevant policies, legislation, and available resources for families.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is preferred.
• Minimum of 6 years of experience in case management or social services.
• Proven experience in a leadership or supervisory role.
• Strong knowledge of child welfare, family support, and community resources.
• Excellent assessment, crisis intervention, and problem-solving skills.
• Exceptional interpersonal, communication, and advocacy skills.
• Proficiency in case management software and virtual collaboration tools.
• Ability to work independently, manage time effectively, and maintain confidentiality in a remote setting.
• Understanding of trauma-informed care principles.
• Commitment to promoting family well-being and resilience.

Job Title- Legal Counsel

Reporting to - Legal Manager

Department - Legal

Job Purpose
Legal Counsel is responsible for management of civil and criminal court cases, maintenance of the litigation database and assisting in case investigation and assessment on behalf of the company. The position ensures that the company's dispute resolution mechanisms are effective and that court cases are properly managed in compliance with the country's legal and regulatory framework. The position shall also be an advisory one with the officer providing expert opinion and execution on all matters pertaining litigation and risk management.

Key Responsibilities:

• Assist in managing all litigation matters within the company and its subsidiaries, including handling matters in person as required
• Receive and process summons and pleadings filed against the company
• Ensure accurate documentation of cases, including maintaining the litigation tracker and keeping records of all upcoming court dates and case progress for each case
• Give sound legal opinions on litigation matters within the company and its subsidiaries with key focus on cost management
• Draft for review and approval all demand letters, legal instruments and court defense responses
• Participate in negotiation of out of court settlements and draft settlement agreements for execution
• Conduct legal research, monitor legislation changes and advise management on the same
• Visit different courts throughout the country to follow up on litigation matters and support field teams in prosecution of cases as may be required
• Initiate process of case withdrawal from court where matter has been settled and debt cleared
• Together with the Legal manager, map out the company's litigation portfolio
• Oversee legal compliance in all facilities leased by the company
• Maintain regular communication with external panel of lawyers, insurance service providers and other stakeholders
• Any other duties as assigned from time to time

Requirements:

Education and Experience

• Bachelor of Laws (LLB) from a recognized institution
• Minimum 3 years of relevant work experience

Technical Skills

• Litigation & Contract Management
• Legal policies and procedures
• Relationship building
• Teamwork and collaboration
• People skills
• Records management

Behavioral Skills

• Creativity in developing dispute resolution solutions towards out of court settlements
• Develop and improve on processes
• Promote good working relationships with all stakeholders in the litigation process
• Self motivated

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• Assisting in the drafting, reviewing, and negotiation of commercial contracts.
• Conducting legal research on a wide range of issues.
• Supporting compliance efforts and ensuring adherence to relevant laws and regulations.
• Providing legal advice and guidance to internal stakeholders.
• Assisting in the management of litigation and dispute resolution processes.
• Maintaining legal records and documentation.
• Collaborating with external counsel when necessary.
• Staying updated on changes in legislation and legal precedents.
• Developing and delivering legal training materials to business teams.
• Contributing to the continuous improvement of legal processes and procedures.

The Foundation
We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we're committed to creating an environment for you to thrive both personally and professionally.

The Team
"Guidance, Solutions, Integrity" describes the Legal division's approach to providing responsive legal guidance supporting pursuit of the Foundation's mission and implementation of the foundation's programmatic and operational strategies. The Legal team delivers comprehensive legal services by providing efficient and reliable legal guidance, managing legal risk, and supporting the development of solutions to achieve the mission of the foundation and its affiliated entities.

The Legal team partners with our colleagues across the foundation and its affiliated entities to enable mission-driven work by maintaining an efficient, well-run global organization where employees can thrive and make their best contributions. Doing this well requires effective collaboration, strong alignment, and thoughtful planning across both operational and programmatic teams – as well as shared accountability for mitigating risk and optimizing the foundation's operational resources.

Your Role
We seek a
Deputy Director, Legal
to provide legal advice in support of the Foundation's programmatic activities, while also supporting its operational needs as appropriate. This position requires a commitment to the Foundation's mission and a strong understanding of the legal and regulatory landscapes in Kenya and across the rest of Africa, and the ability to navigate diverse legal systems and cross-cultural settings. The successful candidate will work closely with internal teams and external partners across multiple jurisdictions to help structure legally sound, mission-aligned work in dynamic and evolving environments. This is an exciting opportunity to apply your legal skills to some of the world's most pressing challenges. You will be part of a dynamic legal team supporting high-impact work that improves lives across the globe.

The postholder will serve as a member of the Foundation's Legal Team and collaborate with other team members to represent the entire Foundation and ensure effective coverage, work allocation and communication regarding legal issues across the Foundation, all from a "one legal team" and "one Foundation" perspective.

The role will be based at the Foundation's office in
Nairobi
, and report to a Director on the Legal Team (based in Seattle).

What You'll Do

• Understand and provide legal support for the programmatic and business objectives of internal client groups, notably the Foundation's Africa Team, develop creative solutions, mitigate legal risks and resolve issues using the appropriate legal framework in consideration of the Foundation's values and consistent with Foundation practices and policies.
• Structure, negotiate, and draft legal documents related to the Foundation's investments, including grants, contracts, and complex transactions and collaborations, and other Foundation activities in furtherance of the Foundation's charitable objectives (collectively, "Investments").
• Understand legal compliance best practices for, and help ensure Foundation-wide consistency regarding Investments, including with respect to applicable laws, Global Access, data/privacy matters, charitability, intellectual property, for-profit engagement and advocacy.
• Demonstrate broad generalist expertise to proactively identify legal issues and collaborate, where appropriate, with other Legal Team members to lead the resolution of complex and strategic legal issues across Africa, in compliance with applicable laws and regulations.
• Establish a partnership of trust with key internal stakeholders and participate as a strategic and day-to-day advisor. Serve as an active and key contributor to the Foundation's Africa Leadership Team.
• Serve as the Legal Team's relationship manager for the Foundation's office in Kenya (and other country offices as required) and support the Foundation's activities across the African continent, working closely with the leadership and staff of the Foundation's Africa Team and providing guidance and helping to coordinate legal team resources where appropriate.
• Facilitate compliance with regulatory requirements applicable to the Foundation's offices in Africa and other Africa-based activities as well as help ensure Foundation-wide consistency, including developing generalist familiarity and, where appropriate, collaborating with other Legal Team members on operational matters (including requirements related to employment/labor, tax, office registration, cybersecurity, insurance, records retention, and workplace health and safety).
• Partner with other Foundation operations teams to support Foundation goals and policies as appropriate.
• Build relationships with and manage outside counsel, as applicable.
• Support training and education of Foundation personnel on legal issues, as well as grantees and partners as appropriate.
• Keep current on and track relevant applicable new and emerging laws, policy developments and best practices, including those relating to tax-exempt organizations, private foundations, cross-border giving and operational compliance in Kenya and the wider African continent.
• Travel to the Foundation's other Africa offices and its offices in the U.S. on a consistent basis required; travel to other Foundation offices as appropriate; and other travel as required.

Your Experience

• Academic: Bachelor of Laws (LLB) degree from a recognized university required; Masters of Law preferred.
• Professional: Admitted as an Advocate of the High Court of Kenya with a current practicing certificate. Member in good standing of the Law Society of Kenya.
• Minimum of 12 years' experience in the practice of law, of which at least seven years must have been in Kenya.
• Combination of law firm and in-house counsel experience strongly preferred.
• History of effectively supporting a demanding client base, serving as counselor on ground-breaking, emerging legal issues in a complex, fast-paced and evolving legal and policy environment.
• Direct experience guiding and generally advising clients on broad and multi-jurisdictional commercial legal and business matters in cross-cultural, multilingual, and often politically sensitive environments on the African continent is a plus.
• Experience with supporting grant making and other investment vehicles within philanthropy or representing an international non-governmental agency or a U.S. based not-for-profit is a plus.
• Expertise in leading, drafting and negotiating complex transactions and collaborative relationships.
• Ability to identify potential business and/or operational issues that could impact business objectives of internal clients.
• Ability to collaborate across a legal team and with clients and/or business partners as well as the ability to build relationships to gain the respect and trust of others.
• Ability to communicate complex legal concepts clearly and non-legalistically to clients in both writing and orally.
• Ability to work with diplomacy, flexibility, efficiency, intellectual curiosity and enthusiasm both individually and collaboratively as part of a team effort in a highly matrixed organization.
• Ability to prioritize work in the context of an organization's risk tolerance framework, priorities and objectives.
• Demonstrated ability to learn and apply new areas of law applicable to nascent and evolving technologies, business models, regulatory systems, and investment models, demonstrating intellectual curiosity and excitement to engage proactively and confidently with unfamiliar topics.
• Highest standards of ethics and integrity.
• Sense of balance, humor and perspective.

Other Attributes

• Demonstrated passion for the Foundation's mission and values and Legal Team purpose statement.
• Comfortable in a wide range of cultural, geographic and operational settings, demonstrating culturally sensitive behavior with a diverse range of people.
• Ability to travel up to 30% internationally.
• Must be able to legally work in the country where this position is located without visa sponsorship.

Application deadline
: 2 October 2025

Hiring Requirements
As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Candidate Accommodations
If you require assistance due to a disability in the application or recruitment process, please submit a request here.

Inclusion Statement
We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.