1,387 Design Agency jobs in Kenya

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Associate Collaboration Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

To thrive in this role, you need to have:
Technical Skills:

• Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.
• Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.
• Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.
• Ability to develop an understanding of fundamental project management and administration processes
• Fast learner and with a curious mindset. Display a strong learning orientation

Soft Skills:

• Communication Skills: Effective verbal and written communication to interact with colleagues, clients, and vendors.
• Teamwork: The ability to collaborate effectively with team members.
• Time Management: Strong time management skills to prioritize tasks and meet deadlines.
• Customer Focus: A commitment to providing excellent customer service.
• Positive Attitude: A positive and hands-on proactive approach to work.
• Problem-Solving: A logical and analytical approach to problem-solving.
• Adaptability: The ability to adapt to change and learn new skills quickly.

Academic qualifications and certifications:

• A Degree in computer science, information technology, or related fields. Specialized training/certifications in new technologies and legacy systems or equivalent is an added advantage

Required experience:

• This is an entry level role, however, some work experience in a technical implementation engineering or similar role in the IT industry is an added advantage.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

• Lead and manage a team of technical support specialists, providing guidance and support.
• Oversee daily support operations, ensuring prompt and effective resolution of customer inquiries.
• Develop and implement customer support strategies to enhance satisfaction and retention.
• Train and mentor support agents, fostering a high-performance team culture.
• Monitor support queues and key performance indicators (KPIs) such as response time and resolution rate.
• Identify recurring customer issues and collaborate with relevant departments to implement long-term solutions.
• Maintain a comprehensive knowledge base and ensure support documentation is up-to-date.
• Handle escalated customer issues and provide advanced troubleshooting.
• Contribute to the continuous improvement of support processes and tools.
• Act as a point of escalation and advocate for customer needs within the organization.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Proven experience in managing technical support operations, preferably in a SaaS or technology environment.
• Strong understanding of customer support best practices and methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to analyze support data and identify trends and areas for improvement.
• Strong problem-solving and troubleshooting abilities.
• Demonstrated ability to motivate and develop a team.
• Commitment to delivering exceptional customer service in a remote setting.

Company Description

Rawlinz Designs is dedicated to enhancing the digital presence of various organizations, from commercial entities to non-profits, SMEs, startups, and individuals. We focus on helping your brand gain the right digital influence to succeed. Our internet business-focused approach ensures that your web performance aligns with your organizational goals.

Role Description

This is a contract role for a Senior Tech Business Development Manager at Rawlinz Designs Limited. Based in Nairobi County, Kenya, this hybrid role requires both on-site presence and the option to work from home. The Senior Tech Business Development Manager will be responsible for account management, business development, sales, negotiation, and project management. This role involves expanding the business by identifying potential clients, negotiating deals, and managing ongoing projects to ensure success.

Qualifications

• Proficiency in Account Management and Business Development
• Strong skills in Sales and Negotiation
• Experience in Project Management
• Excellent written and verbal communication skills
• Ability to work independently and in a hybrid work environment
• Experience in the tech industry is a plus
• Bachelor's degree in Business, Marketing, Technology, or related field

• Identify and pursue new business opportunities within the e-commerce sector.
• Develop and execute strategies to expand the company's online market reach and customer base.
• Forge strategic partnerships with relevant businesses, platforms, and influencers.
• Conduct thorough market research and competitive analysis to identify trends and opportunities.
• Generate leads and manage the sales pipeline for potential business development initiatives.
• Negotiate and finalize partnership agreements and commercial terms.
• Collaborate with marketing and product teams to develop go-to-market strategies for new initiatives.
• Monitor and analyze the performance of business development initiatives and partnerships.
• Build and maintain strong relationships with key external stakeholders.
• Prepare business proposals and presentations for potential partners and stakeholders.
• Stay abreast of the latest trends and innovations in e-commerce and digital business development.

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field. An MBA or equivalent is highly desirable.
• Minimum of 7 years of experience in business development, sales, or strategy within the e-commerce or digital industry.
• Proven track record of identifying and closing successful business partnerships and revenue-generating opportunities.
• Deep understanding of the e-commerce ecosystem, online marketplaces, and digital marketing strategies.
• Exceptional negotiation, communication, and presentation skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently, self-motivate, and manage a remote workload effectively.
• Proficiency in CRM software and sales management tools.
• Experience in developing and executing business plans.
• A strong network within the e-commerce or digital space is a significant advantage.