2,175 Customer Success Operations jobs in Kenya

• Greet customers and attentively listen to their vehicle concerns.
• Schedule service appointments accurately and efficiently.
• Clearly explain service recommendations and repair estimates to customers.
• Accurately record customer issues and service requests in the system.
• Coordinate with the service technicians to ensure timely completion of work.
• Provide regular updates to customers on the status of their vehicle repairs.
• Process service orders and manage billing procedures.
• Address customer inquiries and resolve any service-related issues promptly.
• Build and maintain strong customer relationships.
• Ensure a high level of customer satisfaction.
• Maintain knowledge of automotive services and repair procedures.
• Upsell additional services or products when appropriate and beneficial to the customer.

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong understanding of automotive systems, terminology, and repair processes.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using service management software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; technical certification is a plus.
• A passion for the automotive industry and commitment to customer satisfaction.

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Resolve customer issues and complaints effectively and efficiently.
• Provide information about services, amenities, and booking procedures.
• Maintain accurate records of customer interactions and transactions.
• Gather customer feedback and identify areas for service improvement.
• Escalate complex issues to relevant departments when necessary.
• Proactively engage with customers to ensure a positive experience.
• Assist with managing online reviews and social media engagement.
• Stay updated on industry trends and company offerings.

• Proven experience in customer service, preferably within the hospitality industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and customer support tools.
• Ability to multitask and manage time effectively in a remote setting.
• High level of professionalism and empathy.
• Knowledge of the hospitality sector is a strong advantage.
• Adaptable and able to work independently.

• Conduct in-depth initial wellness assessments with new clients via video conferencing to understand their goals, challenges, and lifestyle.
• Develop personalized, holistic wellness plans encompassing nutrition, exercise, stress management, sleep hygiene, and mindfulness practices.
• Provide ongoing remote coaching and support to clients, empowering them to implement their wellness plans and overcome obstacles.
• Educate clients on healthy lifestyle choices, evidence-based wellness strategies, and self-care techniques.
• Monitor client progress, celebrate successes, and adjust wellness plans as needed to ensure continued improvement.
• Foster a supportive and motivating client-provider relationship built on trust and empathy.
• Facilitate virtual workshops and group coaching sessions on various wellness topics.
• Maintain accurate and confidential client records, documenting session notes and progress reports.
• Stay up-to-date with the latest research and best practices in nutrition, fitness, mental well-being, and holistic health.
• Collaborate with other wellness professionals or healthcare providers as needed to provide comprehensive client support.
• Promote the organization's services and contribute to client acquisition through effective communication and outreach.
• Contribute to the development of new coaching programs and resources for clients.
• Inspire and empower clients to achieve sustainable, long-term health and vitality.

• Certification from a reputable holistic health or wellness coaching program (e.g., NBHWC, Wellcoaches).
• Bachelor's degree in Health Science, Nutrition, Psychology, or a related field is preferred.
• Minimum of 5-7 years of experience as a certified wellness coach, with a proven track record of successfully guiding clients to achieve their health goals.
• In-depth knowledge of nutritional science, fitness principles, stress management techniques, and mindfulness practices.
• Exceptional listening, communication, and motivational skills.
• Proficiency in using video conferencing platforms (e.g., Zoom, Skype) and other digital tools for remote client management.
• Strong understanding of behavior change theories and coaching methodologies.
• Empathetic, patient, and non-judgmental approach to client support.
• Excellent organizational and time-management skills, with the ability to manage multiple clients simultaneously.
• A genuine passion for health, wellness, and helping others achieve their full potential.
• Experience with creating wellness content (blogs, articles, social media posts) is a plus.

• Conducting comprehensive client assessments to understand their beauty and wellness needs and goals.
• Developing personalized coaching plans covering areas such as skincare, nutrition, exercise, stress management, and mindfulness.
• Providing ongoing guidance, support, and motivation to clients through virtual sessions.
• Educating clients on best practices and new trends in beauty and wellness.
• Monitoring client progress and adjusting plans as needed to ensure optimal results.
• Creating engaging content for the wellness platform, such as blog posts, articles, and social media updates.
• Fostering a positive and supportive online community for clients.
• Collaborating with other wellness professionals and subject matter experts.
• Staying current with industry research, product innovations, and wellness methodologies.
• Maintaining client confidentiality and adhering to professional ethical standards.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Client Success Learner role is designed as a developmental position for individuals interested in building a career in client success management. The learner will work closely with experienced Client Success Specialists to understand best practices in managing Tier 3 client accounts and supporting the contracting process. The role emphasizes learning, shadowing, and gradually taking on responsibilities with guidance.

Key Responsibilities:
Client Relationship Development:

• Learn how to nurture and maintain professional relationships with client representatives, under the guidance of a Client Success Specialist.
• Observe and support in ensuring clients engage successfully with the organization.
• Participate in calls/meetings to understand how client satisfaction (CSAT) is monitored and improved.
• Assist in escalating issues through proper channels, learning how to facilitate resolution in collaboration with resolver groups.

Contract Management:

• Support in drafting contracts and scopes of work while gaining exposure to contract management best practices.
• Learn the process of ensuring timely client execution and handover to delivery teams.
• Gain an understanding of compliance and governance in contracting.

Adoption Support:

• Shadow Client Success Specialists to learn how clients adopt service features and increase usage.
• Assist in gathering client feedback and usage data to support adoption initiatives.
• Observe how value realization is demonstrated to clients.

Expansion & Renewal Awareness:

• Learn how to identify potential opportunities for up-selling and cross-selling.
• Gain exposure to renewal processes by assisting in preparation for on-time contract renewals.
• Support in documenting key client milestones that contribute to renewals and expansions.

Client Success Practice:

• Participate in team learning sessions, knowledge-sharing forums, and internal training on client success practices.
• Learn about data quality management, reporting, and maintaining accurate client information.
• Assist in onboarding Tier 3 accounts on the service portal.
• Gain hands-on experience with tools, methodologies, and client success KPIs.

Knowledge and Attributes:

• Building strong interpersonal and communication skills to interact effectively with stakeholders.
• Developing foundational knowledge in account planning, stakeholder management, and IT service environments.
• Learning about ITIL practices, contract management, and billing processes.
• Gaining exposure to financial and strategic aspects of client success (renewals, churn reduction, value realization).
• Understanding the company's offerings, positioning, and service portfolio.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, Sales, or a related field (preferred but not required for entry-level learners).
• Interest in pursuing ITIL foundation certification, Client success certifications and related industry certifications during the role.

Required experience:

• Entry-level experience or academic background in IT services, client management, sales, or related fields.
• Demonstrated eagerness to learn, strong organizational skills, and ability to work collaboratively in a team environment.
• Previous internship, academic project, or exposure to client-facing roles is an advantage but not mandatory.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

• Develop and implement comprehensive media relations strategies aligned with organizational goals.
• Proactively identify media opportunities and pitch compelling stories to target media outlets.
• Manage all media inquiries swiftly and professionally, providing accurate and consistent information.
• Develop and manage crisis communication plans, acting as a key spokesperson when necessary.
• Cultivate and maintain strong relationships with key journalists, editors, bloggers, and influencers.
• Monitor media coverage and provide regular reports on sentiment and key message penetration.
• Craft press releases, media advisories, Q&As, and other communication materials.
• Collaborate with internal stakeholders to ensure consistent messaging across all platforms.
• Provide media training and guidance to senior leadership and subject matter experts.
• Stay informed about current events, industry trends, and the competitive media landscape.

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field.
• Minimum of 7 years of experience in media relations, public relations, or corporate communications, with a significant portion focused on crisis management.
• Proven experience in developing and executing successful media campaigns.
• Exceptional writing, editing, and storytelling abilities.
• Demonstrated success in building and nurturing media relationships.
• Strong understanding of media monitoring tools and reporting.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Ability to remain calm and effective under pressure during crisis situations.
• Superior interpersonal and negotiation skills.
• Experience working in a remote setting, demonstrating self-discipline and strong communication.

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain relationships with Top Glovo's Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

What You Will Bring To The Ride

• 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
• Knowledge of the Retail & Grocery industry is a significant plus
• Passion for technology, tools, and technical solutions to problems is highly appreciated
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with high analytical and commercial skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in English is a must

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

About Piedmont Global
Piedmont Global is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

Position Summary
The Accounts Receivable Lead will be responsible for managing the account receivable function, ensuring timely and accurate processing of invoices and payments, and supporting the financial health of the company. You will need to maintain spreadsheets and databases of valuable information. You will be supervising all routine activities like maintaining the general ledger and processing invoices on time. You will collaborate with our internal teams, assist in process improvements, and contribute to the overall success of PGLS. This position will be working closely with the Nairobi and US teams, and will be reporting to accounting leadership at corporate headquarters in Arlington, VA.

Job Responsibilities
Responsibilities include but are not limited to the following:

• Maintain accuracy in all financial reporting procedures
• Ensure the accounts receivable and the company's financial obligations are met efficiently
• Train, mentor and supervise Accounts Receivable Team Members
• Oversee the accounts receivable process, including the creation and distribution of customer invoices and ensure accurate and timely billing.
• Handle incoming customer payments, post payments accurately in the accounting system and reconcile discrepancies.
• Monitor overdue accounts, contact customers for outstanding payments, and maintain communication to resolve outstanding issues.
• Assess customer creditworthiness and establish credit limits, while continuously evaluating and updating credit terms.
• Regularly reconcile accounts to ensure accuracy and resolve discrepancies.
• Prepare and maintain accounts receivable reports, aging analyses, and financial data for management and reporting purposes.
• Identify opportunities for process improvements, automation, and efficiency in the accounts receivable function.
• Provide exceptional customer service to internal and external stakeholders by addressing inquiries, resolving issues, and maintaining positive relationships.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions
• Reviews files to identify delinquent accounts; drafts correspondence for past-due accounts and collections, and contacts delinquent account holders to request payment
• Work closely with the accounting team, sales, and other departments to ensure a seamless workflow and accurate financial reporting.
• Ensure compliance with company policies and relevant accounting

standards.

• Compile data and schedules required for reviews, audits and tax filings
• Provide support on ad-hoc projects and reporting requests
• Other related duties as assigned

Qualifications

• Bachelor's degree in accounting, Finance, or a related field.
• 5+ years of experience in accounts receivable or related financial roles.
• Strong knowledge of accounting principles and accounts receivable processes.
• General Ledger accounting and sub ledgers reconciliation experience
• Ability to learn and operate multiple systems as needed and work in a team environment
• Possess the organizational, verbal, written and interpersonal skills necessary to interact effectively with all levels of personnel.
• Excellent managerial and leadership skills
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team.
• Prior experience in credit management and collections is a plus.
• Must have substantial ERP AR system experience, Microsoft Business Central expense is preferred
• Knowledge of GAAP and financial regulations.
• Ability to adapt to a changing work environment and be open to process improvements.
• Customer-oriented mindset with a focus on maintaining positive relationships
• Ability to work effectively as part of a distributed team

Benefits
Piedmont Global has a wide variety of benefits, including health, pension, and a flexible work schedule.

*Location *
Onsite in Nairobi