What Jobs are available for Customer Service in Kisumu?
Showing 401 Customer Service jobs in Kisumu
Job Description
ABOUT US:
TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.
Perks & Benefits
- Annual performance-based increases
- Paid time off
- Health and dental insurance or a monthly health stipend
- Holiday bonuses
- Permanent work-from-home setup
- Opportunities for career advancement as we continue to grow
Responsibilities
- Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
- Assist Customers: Support customers with orders, shipping, product details, and returns.
- Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
Requirements
- Proficiency in English (both written and verbal)
- At least 1 year of online/remote customer service experience
- Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
- Excellent problem-solving and communication skills
- Adaptable and solutions-oriented mindset
Technical Requirements
- Personally owned PC or laptop with an i5 processor or equivalent
- Minimum of 15 Mbps for both upload and download internet speed
When applying, use application code:
CS
Excited to grow your career with TalentPop App?
Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us
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0
Remote Customer Service Representative - Retail
Posted 2 days ago
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Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional support and ensuring a positive brand experience. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a leading retail organization. You will handle customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding products, orders, and services.
- Provide accurate information about products, pricing, and promotions.
- Process customer orders, returns, and exchanges with attention to detail.
- Troubleshoot and resolve customer complaints and issues with empathy and patience.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Adhere to company policies and procedures to ensure compliance.
- Provide feedback to management on customer concerns and product issues.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office space with reliable high-speed internet access.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work independently and meet performance targets.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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1
Remote Customer Service Representative - Multilingual Support
Posted 2 days ago
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Job Description
Our client is seeking dedicated and customer-focused Remote Customer Service Representatives to join their growing support team. This is a fully remote position, offering the flexibility to provide exceptional service from anywhere. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing information about products and services. A strong commitment to customer satisfaction, excellent communication skills, and a patient demeanor are essential. You will handle inbound calls, emails, and chat support, ensuring a positive and efficient customer experience. Training will be provided on our client's products, services, and support systems, enabling you to become a product expert.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Guide customers through product features, troubleshooting steps, and account management.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and address customer needs to enhance satisfaction and build loyalty.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Adhere to all customer service policies, procedures, and quality standards.
- Meet or exceed individual and team performance goals, including response times and customer satisfaction ratings.
- Contribute to team efforts by accomplishing related results as needed.
- Participate in ongoing training to stay updated on product knowledge and support processes.
- Proactively identify opportunities to improve the customer experience.
- Handle sensitive customer information with care and confidentiality.
- Contribute to a positive and supportive remote team environment.
- High school diploma or equivalent; further education or customer service training is a plus.
- Proven experience in a customer service or client support role, preferably in a call center or remote setting.
- Excellent verbal and written communication skills, with a clear and professional tone.
- Strong active listening skills and empathy towards customer concerns.
- Proficiency in using computers, including navigating multiple software applications simultaneously.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and the ability to think on your feet.
- Adaptability and willingness to learn new products and processes quickly.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Experience with CRM software is beneficial.
- Multilingual abilities are highly desirable.
- This role is based in Kisumu, Kisumu, KE but is performed entirely remotely.
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2
Customer Support Team Lead
Posted 2 days ago
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Job Description
Our client is looking for an experienced and dynamic Customer Support Team Lead to manage and motivate their customer service team in Machakos, Machakos, KE . This role is crucial for ensuring exceptional customer satisfaction by overseeing daily operations, handling escalated customer issues, and implementing strategies to improve service quality and efficiency. You will be responsible for training and coaching support agents, monitoring performance metrics, developing and updating support documentation and knowledge bases, and collaborating with other departments to resolve customer problems. Key duties include managing the support schedule, conducting team meetings, identifying training needs, and ensuring adherence to company policies and service level agreements (SLAs). The ideal candidate will possess a proven track record (at least 3-4 years) in a customer service or support role, with at least 1-2 years in a leadership or supervisory capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Familiarity with CRM software and customer support ticketing systems is required. The ability to motivate a team, handle difficult customer situations with empathy and professionalism, and drive continuous improvement in a fast-paced environment is paramount. If you are a results-oriented leader passionate about delivering outstanding customer experiences, we encourage you to apply for this key position at our Machakos, Machakos, KE office.
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3
Lead Customer Support Engineer
Posted 2 days ago
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Job Description
Our client is actively recruiting a Lead Customer Support Engineer for a fully remote position. This role is central to ensuring exceptional customer satisfaction by leading a team of support professionals and resolving complex technical issues. As the Lead Customer Support Engineer, you will be responsible for managing incoming support tickets, troubleshooting software and hardware problems, and providing timely and effective solutions to our diverse customer base. You will develop and maintain comprehensive knowledge base articles, FAQs, and training materials to empower both customers and the support team. This role demands a blend of technical expertise, strong communication skills, and leadership capabilities. You will mentor junior support staff, conduct regular performance reviews, and implement best practices to enhance team efficiency and customer service quality. Your ability to analyze support trends, identify recurring issues, and collaborate with product development teams to drive product improvements will be highly valued. This is an excellent opportunity for an experienced customer support professional to take on a leadership role within a growing organization, all while enjoying the benefits of a remote work environment. You will be expected to champion customer advocacy, ensuring that customer feedback is effectively channeled to relevant departments. The successful candidate will possess a deep understanding of ticketing systems, CRM software, and remote support tools. Strong problem-solving skills, patience, and a customer-centric mindset are paramount. This position requires you to be a proactive communicator, capable of explaining technical concepts clearly and concisely to non-technical audiences. Join our client's mission to deliver outstanding support and build lasting customer relationships. This is a fully remote role, allowing you to excel from **Kisumu, Kisumu, KE**, or any other suitable location. If you are passionate about customer success and possess the technical and leadership skills to excel, apply today.
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4
Remote Customer Support Lead
Posted 2 days ago
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Job Description
Our client is looking for an experienced and empathetic Remote Customer Support Lead to manage and mentor a team of customer service representatives. This role is pivotal in ensuring exceptional customer experiences across all support channels. As a fully remote position, you will lead your team from **Kisumu, Kisumu, KE**, fostering a positive and productive virtual work environment. You will be the champion of customer satisfaction, driving service excellence and continuous improvement.
Responsibilities:
Responsibilities:
- Lead, coach, and motivate a remote team of customer support agents to achieve performance goals.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to standards.
- Develop and implement training programs to enhance agent skills and product knowledge.
- Handle escalated customer issues and provide timely, effective resolutions.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with product and engineering teams to provide customer insights and drive product enhancements.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Optimize support processes and workflows for efficiency and customer satisfaction.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Foster a culture of empathy, responsiveness, and problem-solving within the support team.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and team management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in customer support software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to manage and resolve complex customer escalations effectively.
- Experience in developing training materials and conducting training sessions.
- Strong analytical skills to interpret support data and trends.
- Ability to thrive in a fast-paced, remote work environment.
- A passion for delivering outstanding customer service.
- Must be legally authorized to work remotely in Kenya.
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5
Senior Customer Support Lead
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Lead to manage and enhance their customer service operations, operating entirely remotely. This role is pivotal in ensuring exceptional customer satisfaction by leading a team of support professionals, developing service strategies, and resolving complex customer issues. You will be responsible for overseeing daily support activities, setting performance standards, and implementing best practices to achieve high levels of customer loyalty. Key responsibilities include leading, training, and mentoring a remote customer support team, fostering a positive and productive work environment. You will develop and refine customer support processes and workflows to improve efficiency and effectiveness. Monitoring key support metrics, such as response times, resolution rates, and customer satisfaction scores (CSAT), and implementing strategies for continuous improvement will be essential. Handling escalated customer inquiries and complex problem resolutions will also be a significant part of your role. Collaborating with other departments, such as sales, product development, and technical teams, to ensure a cohesive customer experience and to provide feedback on product or service improvements is crucial. The ideal candidate will have a strong background in customer service management, with proven experience in leading and developing remote support teams. Excellent leadership, communication, and interpersonal skills are essential for motivating and guiding team members effectively. Deep understanding of customer support best practices, CRM systems, and helpdesk software is required. Strong problem-solving and analytical skills, with the ability to identify trends and implement proactive solutions, are critical. You must be highly organized, self-motivated, and adept at managing multiple priorities and ensuring high-quality service delivery in a fully remote setting. A passion for customer advocacy and a commitment to exceeding customer expectations are paramount. This is an outstanding opportunity for a customer service leader to shape impactful support strategies and drive customer satisfaction for a growing organization, with the flexibility of remote work. The primary operational location associated with this role, although remote, is Machakos, Machakos, KE .
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6
Senior Customer Support Manager
Posted 2 days ago
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Job Description
Our client is seeking an experienced and proactive Senior Customer Support Manager to lead their remote customer service and helpdesk operations. This is a fully remote position, enabling you to manage and inspire a team of support professionals from the convenience of your home office. You will be responsible for overseeing daily support activities, ensuring exceptional customer satisfaction, and driving continuous improvement in service delivery. The ideal candidate will have a strong background in customer service management, with a proven ability to lead, train, and motivate a remote support team. Excellent communication, problem-solving, and conflict-resolution skills are essential. You will develop and implement effective support strategies, manage support channels (phone, email, chat), monitor key performance indicators (KPIs), and ensure timely and accurate resolution of customer inquiries and issues. Experience with helpdesk software, CRM systems, and knowledge base management is crucial. This role requires a deep understanding of customer needs and a commitment to fostering a positive customer experience. You will collaborate with other departments to address customer feedback and identify opportunities for product or service enhancements. This position is critical for maintaining our client's reputation for outstanding customer support and ensuring high levels of customer loyalty. The successful candidate will be a strategic thinker, adept at managing remote teams and optimizing support processes for maximum efficiency and effectiveness.
Location: Garissa, Garissa, KE (Remote-First)
Location: Garissa, Garissa, KE (Remote-First)
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7
Customer Success Manager, Remote Client Relations
Posted 2 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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