Explore customer service job opportunities in What Jobs are available for Customer Service in Embu?
Showing 285 Customer Service jobs in Embu
Customer Service Representative - Hybrid
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. This hybrid role offers the flexibility to work both remotely and from our office located in Embu, Embu, KE . You will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services. Your primary responsibility will be to ensure a positive customer experience through efficient and friendly communication across various channels, including phone, email, and live chat. You will be expected to maintain accurate customer records, process orders or requests, and escalate complex problems to the appropriate departments. This role requires excellent listening skills, empathy, and the ability to de-escalate tense situations effectively. You will also contribute to creating and updating support documentation, identifying recurring customer issues, and suggesting improvements to our service offerings. The ideal candidate is a team player with a strong work ethic and a passion for helping others. Familiarity with customer relationship management (CRM) software is beneficial. While a portion of your work can be done remotely, you will be required to attend team meetings and training sessions at our Embu office on designated days. This role is crucial in maintaining customer loyalty and satisfaction, directly impacting the company's reputation and success. You will develop a deep understanding of our offerings to provide accurate and timely assistance, ensuring every customer interaction is handled with professionalism and care. The ability to adapt to changing priorities and manage a varied workload efficiently is essential for success in this dynamic position.
Responsibilities:
Qualifications:
Responsibilities:
- Handle inbound customer calls, emails, and chat inquiries promptly and professionally.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer complaints and issues efficiently.
- Document all customer interactions and update customer records accurately.
- Collaborate with internal teams to ensure customer satisfaction.
- Identify opportunities to improve customer service processes.
- Participate in regular team meetings and training sessions.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in computer applications and CRM systems.
- Ability to work effectively in both remote and in-office settings.
- A positive attitude and a customer-centric mindset.
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Remote Customer Service Representative - E-commerce
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their thriving e-commerce operations. This is a fully remote position, allowing you to provide exceptional support to our customers from anywhere. In this role, you will be the primary point of contact for customer inquiries, resolving issues related to orders, products, shipping, and returns. You will leverage various communication channels, including email, live chat, and phone, to ensure a seamless customer experience. Responsibilities include actively listening to customer concerns, identifying root causes of issues, and providing accurate and timely solutions. You will document customer interactions and feedback, contributing to service improvements and product development. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and professional demeanor. Previous experience in a customer-facing role, preferably within the retail or e-commerce sector, is highly desirable. Proficiency in using customer relationship management (CRM) software and navigating online platforms is essential. You must be a self-starter, capable of managing your workload independently in a remote setting, with strong organizational and time-management skills. The ability to multitask and adapt to a fast-paced environment is crucial. This role requires a strong understanding of customer service principles and a commitment to exceeding customer expectations. We are looking for individuals who are passionate about helping others and are adept at de-escalating challenging situations. As part of a distributed team, you will need to be proactive in seeking information and collaborating with colleagues. This is an excellent opportunity to contribute to a growing company while enjoying the benefits of a flexible, remote work arrangement. We are committed to providing a supportive remote work environment and opportunities for professional growth. Our client values individuals who are reliable, detail-oriented, and committed to delivering outstanding service. If you have a knack for problem-solving and a genuine desire to make a positive impact on customer satisfaction, we encourage you to apply.
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Remote Bilingual Customer Service Representative (Swahili/English)
Posted 2 days ago
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Job Description
Our client is seeking dedicated and empathetic Bilingual Customer Service Representatives fluent in both Swahili and English to join their fully remote support team. This is an excellent opportunity for individuals who excel at communication, problem-solving, and providing outstanding customer experiences. As a remote representative, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction through various communication channels, including phone, email, and chat. You will work in a dynamic, fast-paced environment, leveraging your language skills to serve a diverse customer base.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide exceptional customer support to clients via phone, email, and live chat, primarily in Swahili and English.
- Respond to customer inquiries regarding products, services, and account information promptly and accurately.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Educate customers on product features, services, and policies.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Adhere to company policies, procedures, and service standards.
- Contribute to a positive and collaborative remote team environment.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Continuously enhance product knowledge and customer service skills through ongoing training.
- Handle customer complaints with professionalism and empathy, striving for first-contact resolution.
- Process customer requests such as order modifications, account updates, and billing inquiries.
Qualifications:
- Fluency in both spoken and written Swahili and English is mandatory.
- Previous experience in a customer service or call center role is highly preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Proficiency in using computers, CRM software, and other standard office applications.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- A reliable internet connection and a quiet workspace are required.
- High school diploma or equivalent required; some college coursework is a plus.
- Enthusiasm for helping others and a positive attitude.
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2
Remote Customer Success Representative
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and proactive Remote Customer Success Representative to foster strong relationships with their valued clients. This fully remote position is critical in ensuring clients achieve their desired outcomes while using our client's products and services. You will be responsible for onboarding new customers, providing ongoing support and guidance, proactively identifying potential issues, and ensuring high levels of customer retention and satisfaction. This role involves understanding customer needs, educating them on product features and best practices, and acting as their primary point of contact. The ideal candidate is an excellent communicator, a natural problem-solver, and possesses a genuine passion for helping others succeed. Experience with customer relationship management (CRM) software and a strong understanding of SaaS or service-based business models is highly beneficial. You will collaborate closely with sales, product, and support teams to advocate for customer needs and drive improvements. This position requires self-discipline, strong organizational skills, and the ability to build rapport and trust with clients remotely. If you excel at building relationships and are committed to ensuring customer success in a remote capacity, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Onboard new customers, guiding them through the initial setup and product adoption process.
- Proactively engage with customers to ensure they are maximizing the value of our products/services.
- Address customer inquiries and concerns in a timely and effective manner.
- Provide ongoing product support and training to customers.
- Identify and mitigate churn risks by understanding customer challenges and providing solutions.
- Gather customer feedback and relay insights to product and sales teams.
- Build and maintain strong, long-lasting customer relationships.
- Monitor customer health metrics and identify opportunities for upsell or cross-sell.
- Develop and share best practices and resources for customers.
- Serve as a trusted advisor to customers, ensuring their success.
- Bachelor's degree in Business, Communications, or a related field, or equivalent customer-facing experience.
- Minimum of 3 years of experience in customer success, account management, or a related customer-facing role.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and active listening abilities.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple accounts and prioritize effectively.
- Self-motivated and able to work autonomously in a remote environment.
- Customer-centric mindset with a commitment to delivering exceptional service.
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3
Automotive Service Advisor - Remote Customer Support
Posted 2 days ago
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Job Description
Our client is seeking a knowledgeable and customer-focused Automotive Service Advisor to join their fully remote support team. This unique position allows you to leverage your expertise in the automotive industry to provide exceptional service and technical guidance to customers from the convenience of your home office. As a remote-first company, we value flexibility and offer a supportive virtual work environment. You will be the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and diagnostic issues. Your responsibilities will include accurately diagnosing customer concerns, explaining service recommendations clearly and professionally, scheduling appointments, and managing service expectations. You will work closely with a network of remote automotive technicians and service centers to ensure timely and efficient resolution of customer issues. Strong communication and active listening skills are essential to understand customer needs and effectively convey technical information. The ideal candidate will have a minimum of 3 years of experience as an Automotive Service Advisor, Service Manager, or in a related customer-facing role within the automotive sector. A strong technical understanding of vehicle systems, diagnostics, and repair procedures is crucial. Proficiency with automotive service software and CRM systems is required. Excellent problem-solving skills, patience, and a commitment to delivering outstanding customer satisfaction are paramount for this remote role. You must be a self-starter with strong organizational skills and the ability to manage multiple customer interactions simultaneously. This position is fully remote, supporting our customer service operations with a focus on clients and service providers within the Embu, Embu, KE region, and across our service network. If you are a dedicated automotive professional passionate about customer service and seeking a remote career opportunity, we encourage you to apply.
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4
Senior Customer Support Lead
Posted 2 days ago
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Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Lead to guide their customer service operations. This is a fully remote, permanent position, offering the flexibility to manage your team and support clients from anywhere. You will be responsible for leading a team of customer support representatives, ensuring exceptional service delivery, and driving customer satisfaction. This role requires strong leadership, excellent problem-solving skills, and a passion for creating positive customer experiences.
Key Responsibilities:
Qualifications:
This role is based in Embu, Embu, KE and offers a fantastic opportunity to lead a customer support team in a fully remote environment.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a high-performance culture.
- Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor customer interactions and feedback, identifying trends and areas for improvement.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Develop and deliver training programs to enhance the skills and knowledge of the support team.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Manage customer support tools and technologies, ensuring optimal utilization.
- Track and report on key customer support metrics, such as response times, resolution rates, and customer satisfaction scores.
- Ensure the team maintains a deep understanding of company products and services.
- Drive initiatives to enhance customer loyalty and retention.
- Contribute to the continuous improvement of customer support processes and strategies.
- Champion a customer-centric approach throughout the organization.
- Ensure compliance with data privacy and security regulations.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- A minimum of 5 years of experience in customer support or a related role, with at least 2 years in a leadership or supervisory capacity.
- Proven experience in managing customer support teams and driving service excellence.
- Strong understanding of customer service principles, best practices, and KPIs.
- Excellent leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in customer relationship management (CRM) software and helpdesk platforms.
- Ability to remain calm and effective under pressure.
- Demonstrated ability to work independently and manage a remote team effectively.
- Strong organizational and time management skills.
- A passion for customer satisfaction and a commitment to delivering outstanding service.
- Experience in developing and delivering customer service training.
This role is based in Embu, Embu, KE and offers a fantastic opportunity to lead a customer support team in a fully remote environment.
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5
Senior Customer Support Manager
Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Customer Support Manager to lead their customer service operations in a fully remote capacity. This pivotal role will be responsible for developing and implementing best-in-class customer support strategies, ensuring exceptional customer experiences, and driving team performance. The ideal candidate will have a proven ability to manage and mentor a remote customer support team, optimize support processes, and leverage technology to enhance service delivery. You will play a key role in resolving complex customer issues, identifying trends, and providing actionable feedback to product and development teams. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service principles. Responsibilities include overseeing daily support operations, managing support ticket queues, setting performance metrics, and ensuring adherence to service level agreements (SLAs). You will also be responsible for training and onboarding new support agents, conducting performance reviews, and fostering a culture of continuous improvement within the team. Proactive engagement with customers, including gathering feedback and addressing concerns, is essential. The ability to analyze customer data, identify pain points, and implement solutions to improve customer satisfaction and retention is crucial. This is an excellent opportunity to lead a remote customer support function, making a tangible impact on customer loyalty and business growth. We are looking for a self-starter with a passion for customer advocacy, strong problem-solving skills, and the ability to thrive in a fast-paced, virtual environment. A Bachelor's degree in Business Administration, Communications, or a related field is preferred, along with at least 5 years of experience in customer support management, with a significant portion in a remote or distributed team setting. Proven experience with CRM systems and customer support software is essential. Strong analytical and reporting skills are required. Excellent interpersonal and conflict-resolution skills are a must. Join our dedicated team and elevate our customer service to new heights from your home office. This role is based in **Embu, Embu, KE**, offering complete remote flexibility.
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6
Remote Customer Support Lead
Posted 2 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and experienced Remote Customer Support Lead to manage and elevate their customer service operations. This fully remote position requires a proactive leader with exceptional communication skills and a deep understanding of customer support best practices. You will be responsible for leading a team of customer support representatives, ensuring they provide timely, accurate, and empathetic support to our client's user base. Your duties will include training and mentoring the support team, developing and implementing effective support strategies, and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. You will also act as a point of escalation for complex customer issues, providing guidance and solutions to ensure customer retention and loyalty. A critical aspect of this role involves analyzing customer feedback and support data to identify trends, areas for improvement, and opportunities to enhance the customer experience. You will collaborate with product and engineering teams to relay customer insights and contribute to product development. Proficiency with customer relationship management (CRM) software, helpdesk ticketing systems, and other support tools is essential. The ability to foster a positive and collaborative team environment within a remote setting is paramount. This is an exciting opportunity to lead a vital function, directly impacting customer satisfaction and contributing to the continued success of our client's business, with a focus on supporting users who may be located or interact with services in areas such as Embu, Embu, KE .
Responsibilities:
Responsibilities:
- Lead, train, and mentor a remote customer support team.
- Develop and implement customer support policies and procedures.
- Manage day-to-day operations of the customer support helpdesk.
- Monitor and analyze support team performance and KPIs.
- Serve as an escalation point for complex customer inquiries and issues.
- Develop and deliver customer support training programs.
- Collect and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and enhance product offerings.
- Maintain comprehensive documentation of support processes and solutions.
- Foster a positive and customer-centric team culture.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote teams.
- Strong understanding of customer support principles and best practices.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent communication, problem-solving, and conflict-resolution skills.
- Ability to analyze data and translate insights into actionable strategies.
- Strong organizational and time-management skills.
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7
Senior Customer Support Team Lead
Posted 2 days ago
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Job Description
Our client is looking for a motivated and experienced Senior Customer Support Team Lead to manage and guide their remote customer service team. This is a fully remote position, offering the opportunity to lead from your home office. You will be responsible for overseeing the day-to-day operations of the customer support department, ensuring exceptional service delivery, resolving complex customer issues, and driving team performance. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.
Key responsibilities will include:
Key responsibilities will include:
- Leading, coaching, and mentoring a team of customer support representatives to achieve performance goals and maintain high service standards.
- Monitoring team performance metrics, identifying trends, and implementing strategies to improve customer satisfaction and resolution times.
- Handling escalated customer inquiries and complex issues, providing timely and effective solutions.
- Developing and updating customer support policies, procedures, and training materials.
- Ensuring adherence to quality assurance standards and customer service protocols.
- Collaborating with other departments to address customer feedback and product/service issues.
- Conducting regular team meetings and one-on-one performance reviews.
- Identifying training needs and coordinating development opportunities for team members.
- Contributing to the continuous improvement of customer support processes and tools.
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