84 Customer Service jobs in Embu
Remote Customer Service Representative - Tier 2
60101 Embu, Eastern
KES65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for a skilled and motivated Remote Customer Service Representative to join their support team. This is a fully remote position, where you will provide high-level technical and non-technical support to customers, resolving complex issues and ensuring a positive customer experience. You will be an escalation point for Tier 1 issues and will work closely with internal teams to troubleshoot and provide solutions. This role requires excellent problem-solving skills, strong communication abilities, and a customer-centric mindset, all within a remote operational framework.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for experienced customer service professionals to leverage their skills in a fully remote capacity. Our client is committed to providing a supportive remote work environment and opportunities for professional growth.
Key Responsibilities:
- Handle escalated customer inquiries and provide advanced technical support via phone, email, and chat.
- Troubleshoot and resolve complex product-related issues, ensuring customer satisfaction.
- Diagnose and identify root causes of customer problems, collaborating with engineering and product teams.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Provide clear and concise guidance and solutions to customers.
- Develop and maintain a deep understanding of the company's products and services.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvements.
- Assist in training and mentoring junior customer service representatives.
- Adhere to service level agreements (SLAs) and company quality standards.
- Proactively identify opportunities to improve the customer support process.
- Manage customer expectations and de-escalate challenging situations effectively.
- Ensure a high level of customer retention through exceptional service.
Qualifications:
- Proven experience in a customer service or technical support role, preferably Tier 2 or higher.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Outstanding communication and interpersonal skills, both written and verbal.
- Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Patience, empathy, and a customer-focused attitude.
- Experience in troubleshooting software, hardware, or SaaS products.
- Ability to handle high-pressure situations and resolve conflicts professionally.
- Previous experience working remotely is a plus.
- A team player with a proactive approach to problem-solving.
- High school diploma or equivalent; college degree is a plus.
This is an excellent opportunity for experienced customer service professionals to leverage their skills in a fully remote capacity. Our client is committed to providing a supportive remote work environment and opportunities for professional growth.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Service & Technical Support Specialist
60201 Embu, Eastern
KES90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-centric Remote Customer Service & Technical Support Specialist to join their dedicated support team. This fully remote role is perfect for individuals who excel at problem-solving and providing exceptional assistance to customers. You will be the primary point of contact for customers, addressing inquiries, resolving technical issues, and ensuring a positive overall experience. This involves responding to customer queries via phone, email, and chat, diagnosing technical problems with our products/services, and guiding users through step-by-step solutions. A deep understanding of our offerings and the ability to clearly explain technical concepts to non-technical users are essential. You will maintain detailed records of customer interactions and issues, escalating complex problems to higher-level support teams when necessary. Proactively identifying trends in customer issues and providing feedback to product development teams for continuous improvement is also a key aspect of this role. The ideal candidate will possess excellent communication, active listening, and empathy skills, coupled with strong technical aptitude. The ability to work independently, manage time effectively, and thrive in a fast-paced, remote environment is crucial. You should be adept at troubleshooting a variety of technical issues and possess a patient and professional demeanor. This position offers a rewarding opportunity to make a significant difference in customer satisfaction and contribute to the success of a growing company, all from a remote location.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional customer service and technical support to users.
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Diagnose and resolve technical issues with products and services.
- Guide customers through troubleshooting steps and provide clear solutions.
- Maintain accurate records of customer interactions and issue resolution.
- Escalate complex issues to appropriate internal teams.
- Identify customer needs and provide product/service information.
- Contribute to the knowledge base by documenting solutions and FAQs.
- Gather customer feedback and report trends to product teams.
- Ensure a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Strong understanding of common software and hardware issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving and analytical abilities.
- Patience and a customer-focused attitude.
- Experience working remotely and using virtual collaboration tools.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Team Lead - Technical Support
60100 Embu, Eastern
KES220000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company that provides innovative software solutions, is seeking a highly motivated and experienced Senior Customer Service Team Lead to manage their fully remote customer support team. This role is critical in ensuring exceptional customer experiences and driving customer satisfaction for our user base. You will lead, mentor, and develop a team of customer service representatives, fostering a positive and high-performance culture within a virtual environment. Your responsibilities will include overseeing daily support operations, managing ticket queues, ensuring timely resolution of customer inquiries, and analyzing support metrics to identify trends and areas for improvement. The ideal candidate will possess strong leadership capabilities, a deep understanding of customer service best practices, and excellent problem-solving skills. Experience with technical support, particularly for software products, is essential. You will be responsible for training new team members, conducting performance reviews, and implementing strategies to enhance customer retention and loyalty. This position requires outstanding communication skills, empathy, and the ability to de-escalate challenging situations effectively. You will collaborate closely with product development and sales teams to relay customer feedback and contribute to product enhancements. As a fully remote role, you will need to be a self-starter, highly organized, and adept at using virtual collaboration tools to manage your team and drive results. This is an exciting opportunity to lead a dedicated team, shape customer service strategies, and contribute to the success of a dynamic tech company from the convenience of your home office.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of customer service representatives.
- Oversee daily support operations and ensure efficient ticket management.
- Provide training, coaching, and performance feedback to team members.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor key performance indicators (KPIs) and generate regular reports.
- Handle escalated customer issues and provide timely resolutions.
- Collaborate with other departments to address customer needs and product feedback.
- Maintain a high level of product knowledge and technical expertise.
- Foster a positive and supportive team environment.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing remote teams.
- Strong understanding of customer service principles and best practices.
- Experience with technical support for software products is highly desirable.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to analyze data and identify actionable insights.
- Self-motivated, organized, and able to thrive in a remote work environment.
This advertiser has chosen not to accept applicants from your region.
2
Senior Aesthetician & Client Relations Manager
60100 Embu, Eastern
KES150000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly skilled and personable Senior Aesthetician with exceptional client management abilities to join their thriving beauty and wellness center. This role requires a blend of advanced skincare expertise, a passion for client satisfaction, and strong leadership qualities. The Senior Aesthetician will be responsible for performing a wide range of advanced facial treatments, body therapies, and beauty services. You will also play a key role in developing personalized treatment plans for clients, ensuring their needs and expectations are met or exceeded.
Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.
Key responsibilities include:
Qualifications:
Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.
Key responsibilities include:
- Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
- Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
- Developing and implementing personalized skincare plans for clients.
- Building and maintaining strong, long-term client relationships.
- Managing client bookings, inquiries, and feedback effectively.
- Educating clients on skincare products and home care regimens.
- Staying current with the latest advancements in aesthetic treatments and skincare technology.
- Mentoring and training junior aestheticians.
- Ensuring adherence to all health, safety, and sanitation protocols.
- Contributing to service menu development and operational improvements.
Qualifications:
- Professional certification in Aesthetics from a recognized institution.
- Minimum of 5 years of experience as a practicing Aesthetician.
- Proven experience in client relationship management and sales.
- In-depth knowledge of dermatological principles and skincare products.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
- A genuine passion for the beauty and wellness industry.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
60100 Embu, Eastern
KES50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance across various communication channels, including phone, email, and live chat. Your goal will be to ensure customer satisfaction, resolve issues efficiently, and contribute to a positive brand experience. This position is based in Embu, Embu, KE and requires occasional office presence.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide comprehensive support in a timely and professional manner.
- Troubleshoot and resolve customer issues related to products or services.
- Maintain accurate customer records and document all interactions using the CRM system.
- Educate customers on product features, services, and best practices.
- Escalate complex issues to appropriate departments for resolution when necessary.
- Gather customer feedback and identify trends to suggest improvements in products or services.
- Contribute to building customer loyalty and ensuring a high level of customer satisfaction.
- Adhere to company policies and procedures while handling customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Participate in team meetings and training sessions.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer concerns.
- Strong organizational skills and attention to detail.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Comfortable working both independently and collaboratively in a hybrid team setting.
- Basic computer literacy and familiarity with common office software.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
60100 Embu, Eastern
KES60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role offers a hybrid work arrangement, combining the benefits of remote flexibility with essential in-office collaboration. You will be the first point of contact for customers, providing exceptional service and support across various channels, including phone, email, and chat. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing product information and technical assistance to customers.
- Troubleshooting and diagnosing customer problems, offering appropriate solutions.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying and escalating complex issues to appropriate departments.
- Collecting customer feedback and sharing insights with the team to improve services.
- Adhering to company policies and procedures to ensure consistent service quality.
- Participating in training sessions to stay updated on products and services.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Previous experience in customer service or a related field.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Comfortable working both independently and as part of a team in a hybrid work model.
- A positive attitude and a willingness to go the extra mile for customers.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
60200 Embu, Eastern
KES40000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team. This on-site role is crucial for providing exceptional assistance and support to our valued customers. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally through various communication channels, including phone, email, and in-person interactions. Responsibilities include troubleshooting technical problems, processing orders, providing product information, managing customer accounts, and escalating complex issues to the appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and strong problem-solving abilities. Previous experience in customer service or a related field is highly desirable. Proficiency with customer relationship management (CRM) software and general computer skills is expected. You must be able to work effectively in a fast-paced environment and maintain a high level of customer satisfaction. Join our team in **Embu, Embu, KE** and contribute to building strong customer relationships and ensuring a positive customer experience. We are looking for individuals who are reliable, adaptable, and committed to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
00200 Embu, Eastern
KES45000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role involves providing exceptional assistance to customers, resolving inquiries efficiently, and ensuring a positive customer experience. You will be the first point of contact for many customers, handling a variety of issues via phone, email, and chat. This position offers a hybrid work model, requiring a balance of remote work and on-site presence in **Embu, Embu, KE**.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide accurate information about products and services.
- Troubleshoot customer problems and guide them through step-by-step solutions.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to help improve products and services.
- Continuously seek ways to improve the customer service experience.
- Meet individual and team targets for customer satisfaction and response times.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and help desk software.
- Patience and a customer-centric approach.
- Ability to work independently and as part of a team.
- Must be comfortable working both remotely and from our **Embu, Embu, KE** office.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
60100 Embu, Eastern
KES45000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in Embu, Embu, KE . This role is integral to ensuring our customers receive exceptional service and timely resolution to their inquiries. As a Customer Support Specialist, you will be the first point of contact for customers experiencing issues or seeking information about our products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and potentially live chat. The ability to communicate clearly, patiently, and professionally is paramount. This is a hybrid role, requiring some in-office presence in Embu, Embu, KE for collaborative tasks and team meetings, while also offering flexibility for remote work.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and efficiently to customer inquiries via phone, email, and other communication channels.
- Diagnose and resolve customer issues, providing accurate information and effective solutions.
- Escalate complex problems to the appropriate internal teams when necessary, ensuring clear documentation of the issue and resolution steps.
- Maintain a high level of customer satisfaction by delivering outstanding service and building positive relationships.
- Proactively identify opportunities to improve the customer experience and provide feedback to management.
- Document all customer interactions accurately in the CRM system, including details of the issue, actions taken, and outcomes.
- Stay up-to-date with product knowledge, service updates, and company policies to provide accurate information to customers.
- Participate in team meetings, training sessions, and performance reviews to enhance skills and contribute to team goals.
- Contribute to the development and maintenance of customer support knowledge base articles and FAQs.
- Adhere to established service level agreements (SLAs) and quality standards.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service or support role, demonstrating strong problem-solving abilities.
- Excellent verbal and written communication skills, with a clear and professional tone.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Strong active listening skills and the ability to empathize with customers.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive approach to problem-solving and a commitment to customer satisfaction.
- Ability to work effectively both independently and as part of a hybrid team.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Previous experience in the specific industry of our client is an advantage.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
60100 Embu, Eastern
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company, is seeking a highly empathetic and skilled Senior Customer Support Specialist to join their dedicated remote support team. This role is crucial for providing exceptional technical assistance and ensuring customer satisfaction. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service best practices, and the ability to troubleshoot complex technical issues effectively.
You will be the primary point of contact for customers experiencing issues with our client's software products. This involves responding to inquiries via multiple channels, including email, live chat, and phone, with a focus on delivering timely and accurate solutions. You will be responsible for diagnosing and resolving technical problems, guiding users through product features, and escalating complex issues to the appropriate internal teams when necessary. Building strong customer relationships and ensuring a positive support experience will be paramount.
Key responsibilities include documenting support interactions, identifying recurring customer issues, and providing feedback to the product development team for continuous improvement. You will also play a role in training and mentoring junior support staff, sharing your expertise and best practices. Staying up-to-date with product updates and industry trends is essential. This role requires a proactive approach to problem-solving and a commitment to exceeding customer expectations. You will also be involved in creating and maintaining support documentation, such as FAQs and knowledge base articles.
A Bachelor's degree in a related field or equivalent practical experience is required. A minimum of four years of experience in customer support, with a significant focus on technical support for software products, is mandatory. Proven experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is essential. Exceptional interpersonal, active listening, and conflict-resolution skills are crucial for this remote role. Join our client and become a vital part of their customer success journey from Embu, Embu, KE .
You will be the primary point of contact for customers experiencing issues with our client's software products. This involves responding to inquiries via multiple channels, including email, live chat, and phone, with a focus on delivering timely and accurate solutions. You will be responsible for diagnosing and resolving technical problems, guiding users through product features, and escalating complex issues to the appropriate internal teams when necessary. Building strong customer relationships and ensuring a positive support experience will be paramount.
Key responsibilities include documenting support interactions, identifying recurring customer issues, and providing feedback to the product development team for continuous improvement. You will also play a role in training and mentoring junior support staff, sharing your expertise and best practices. Staying up-to-date with product updates and industry trends is essential. This role requires a proactive approach to problem-solving and a commitment to exceeding customer expectations. You will also be involved in creating and maintaining support documentation, such as FAQs and knowledge base articles.
A Bachelor's degree in a related field or equivalent practical experience is required. A minimum of four years of experience in customer support, with a significant focus on technical support for software products, is mandatory. Proven experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is essential. Exceptional interpersonal, active listening, and conflict-resolution skills are crucial for this remote role. Join our client and become a vital part of their customer success journey from Embu, Embu, KE .
This advertiser has chosen not to accept applicants from your region.
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