What Customer Service Jobs are in Eldoret?

Our client, a leading provider of digital services, is actively seeking a diligent and customer-focused Customer Support Specialist to join their expanding team. This role is primarily remote, offering flexibility to candidates within or near **Eldoret**. You will be the frontline representative for our client, addressing customer inquiries and providing solutions with efficiency and a positive attitude. The goal is to ensure every customer interaction enhances their experience with our client's offerings. If you are passionate about customer service and possess excellent communication skills, this is an ideal opportunity to contribute to a thriving organization. We value individuals who are proactive, empathetic, and committed to resolving customer needs effectively in a remote setting.

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to our client's products and services.
• Provide clear and accurate information to customers regarding account inquiries, product features, and service offerings.
• Document all customer interactions, resolutions, and feedback accurately in the CRM system.
• Escalate complex issues to appropriate internal teams for further investigation and resolution.
• Proactively identify opportunities to improve the customer experience.
• Assist in the development and maintenance of customer support knowledge base articles.
• Educate customers on how to best utilize our client's products and services.
• Meet or exceed individual performance metrics and quality standards.
• Contribute to a positive and collaborative team environment, even while working remotely.

• Proven experience in a customer support or similar role is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote work environment.
• A customer-centric mindset with a passion for delivering exceptional service.
• Experience with CRM software is a plus.
• High school diploma or equivalent; further education is an advantage.
• Ability to adapt to a fast-paced and evolving work environment.
• A reliable internet connection and a suitable home office setup are required for remote work.

This position offers a competitive annual salary of 58000 KSh and is fully remote. Our client provides a comprehensive health insurance package. Opportunities for professional development and training are encouraged to help you grow within the company. While the role is remote, it serves the **Eldoret** region and its clients, offering a connection to the local business community. You will receive a home office stipend to ensure you have the necessary equipment. Enjoy flexible working hours, subject to operational needs, and standard paid time off. Join a supportive and innovative team focused on delivering outstanding customer experiences from anywhere.

• Provide timely and accurate technical support to customers via phone, email, and chat.
• Diagnose hardware, software, and network issues, identifying root causes.
• Guide customers through step-by-step solutions and troubleshooting processes.
• Escalate complex technical issues to senior support staff or relevant departments when necessary.
• Maintain detailed records of customer interactions, issues, and resolutions in the support system.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Stay up-to-date with product updates and technical advancements relevant to Our client's offerings.
• Proactively identify potential technical issues and suggest preventative measures.
• Contribute to the improvement of support processes and tools.
• Ensure high levels of customer satisfaction through efficient and empathetic support.

• Minimum of 2 years of experience in technical support or a similar IT role.
• Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS), and basic networking concepts.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Superior communication and customer service skills, both written and verbal.
• Ability to explain technical concepts to non-technical users.
• Must be able to work independently and manage workload effectively in a remote setting.
• A reliable internet connection and a dedicated, quiet workspace are essential.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Competitive salary package.
• Fully remote position with work-from-home flexibility.
• Comprehensive health and medical benefits.
• Paid vacation and sick leave.
• Opportunities for continuous learning and professional development.
• Access to advanced diagnostic tools and software.
• A supportive and collaborative remote team.
• Monthly internet allowance and a tech stipend.

• Provide remote technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and effectively.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to support requests within established service level agreements (SLAs).
• Document all support activities, resolutions, and user interactions in the ticketing system.
• Assist with user account management and permissions.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to senior IT staff when necessary.
• Stay current with advancements in IT technology and support best practices.
• Contribute to the knowledge base by creating and updating support articles.

• A recent graduate with a degree or diploma in Information Technology, Computer Science, or a related field, or equivalent experience.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
• Familiarity with common software applications and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
• Self-motivated and able to work independently in a remote environment.
• Demonstrated ability to manage time effectively and prioritize tasks.
• Must be legally eligible to work remotely from Kenya .
• Access to a reliable internet connection and a suitable home office setup.
• A passion for technology and helping others solve technical challenges.

• Full remote work opportunity with flexible hours.
• Comprehensive on-the-job training and certification support.
• Mentorship from experienced IT professionals.
• Opportunity to work with a variety of technologies and systems.
• Clear career progression path into advanced IT roles.
• Competitive apprentice salary.
• Exposure to a global client base.
• A supportive and collaborative remote team culture.

• Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to help requests in a timely manner via phone, email, or chat.
• Install, modify, and repair computer hardware and software.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Guide end-users through problem-solving processes.
• Identify and escalate situations requiring urgent attention to the appropriate internal teams.
• Manage user accounts, permissions, and access rights.
• Maintain an inventory of IT equipment and software licenses.
• Contribute to the development of IT support documentation and knowledge base.
• Perform routine maintenance and updates on computer systems.

• Proven experience working in an IT Helpdesk or Technical Support role, preferably in a remote setting.
• Solid understanding of computer systems, networks, and IT troubleshooting techniques.
• Proficiency with Windows, macOS, and common office applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication and customer service skills.
• Ability to explain technical issues to non-technical users.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a distributed team.
• Relevant certifications like CompTIA A+ or similar are advantageous.
• A degree in Information Technology, Computer Science, or a related field is a plus.

• Competitive salary and benefits package.
• Fully remote opportunity, allowing you to work from anywhere in **Eldoret**, Kenya.
• Continuous learning and professional development opportunities.
• Be part of a dynamic and supportive IT team.
• Gain experience with diverse IT environments.
• Health and wellness programs.
• Paid vacation and holidays.
• Access to cutting-edge IT tools and resources.

• Engage with customers across various channels (email, chat, social media, phone) to provide support and gather feedback.
• Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
• Collaborate with internal teams (product, marketing, sales) to ensure a cohesive customer experience.
• Create and manage customer-facing content, such as FAQs, tutorials, and help articles.
• Proactively identify and address potential customer pain points before they escalate.
• Assist in resolving customer complaints and issues with empathy and efficiency.
• Monitor social media channels for brand mentions and engage with customers appropriately.
• Contribute to the continuous improvement of customer service processes and tools.
• Champion customer-centric initiatives throughout the organization.

• Proven experience in customer service, customer experience, or a related field.
• Excellent written and verbal communication skills in English.
• Strong analytical skills with the ability to interpret customer data.
• Proficiency in using CRM software and customer engagement platforms.
• Empathetic and patient demeanor, with a genuine desire to help customers.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong organizational skills and attention to detail.
• Experience with social media monitoring and engagement tools is a plus.
• Bachelor's degree in a relevant field or equivalent work experience.
• A reliable internet connection and a suitable remote workspace are required.

• Competitive annual salary of 88000 KSh.
• Comprehensive health insurance coverage.
• Paid time off, including vacation and sick days.
• Opportunities for professional development and training.
• A flexible, remote work environment.
• Supportive team culture focused on collaboration and growth.
• Access to modern customer experience tools.
• Performance-based incentives.
• Retirement plan options.
• Employee Assistance Program.

Our client is seeking a compassionate and skilled Remote Customer Care Associate to join their fully remote workforce. This role is pivotal in ensuring that customers receive exceptional support and a positive experience with our client's diverse range of products and services. Operating entirely from a remote location, you will be a key ambassador for the brand, addressing customer needs with professionalism and efficiency. This is an exciting opportunity for individuals who excel in independent work environments and possess a strong commitment to customer satisfaction. If you are based in or near **Eldoret** and are looking for a dynamic remote role, this position offers significant potential for growth. Our client is dedicated to fostering a culture of support and collaboration among its remote employees, providing them with the necessary tools and resources to succeed. Your home office will become your primary workspace, contributing to a flexible and modern work experience.

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues, complaints, and inquiries in a timely and satisfactory manner.
• Document customer interactions and update account information in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.
• Identify customer needs and recommend appropriate solutions or services.
• Contribute to team goals by achieving individual performance targets.
• Maintain a positive and professional demeanor at all times.
• Participate in ongoing training to enhance product knowledge and customer service skills.

• Previous experience in customer service, call center, or a related field, preferably in a remote setting.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with computers, customer relationship management (CRM) software, and ticketing systems.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; some college or a relevant certification is a plus.
• Adaptability and a willingness to learn.
• Based within proximity to **Eldoret** or comfortable working remotely within the region.

• Competitive annual salary.
• Performance-based incentives.
• Comprehensive health benefits package.
• Paid time off and company holidays.
• Home office equipment allowance.
• Opportunities for career advancement within the organization.
• Access to online training and development resources.
• A supportive virtual team and management structure.

• Respond to and resolve IT support requests submitted via ticketing system, phone, or email.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Provide support for desktop applications, operating systems, and peripherals.
• Install, configure, and upgrade hardware and software as needed.
• Maintain accurate records of user issues, actions taken, and resolutions in the helpdesk system.
• Escalate complex issues to senior IT staff when necessary.
• Assist with user account management, including creation, modification, and deletion.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Provide basic training and guidance to end-users on IT best practices.
• Ensure timely resolution of issues to meet established service level agreements (SLAs).

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, software, and network troubleshooting.
• Experience with operating systems such as Windows and macOS.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision in a remote setting.
• High school diploma required; an associate's or bachelor's degree in IT or a related field is a plus.
• CompTIA A+ or similar certification is advantageous.
• A reliable internet connection and a suitable home office environment.

• Competitive hourly wage or annual salary.
• Health, dental, and vision insurance plans.
• Paid time off and holidays.
• Opportunities for professional development and certifications.
• A collaborative and supportive remote work culture.
• Company-provided laptop and essential software.
• Flexible working hours.
• Employee assistance program.
• Performance bonuses.
• Retirement savings options.

• Respond to customer inquiries via email, live chat, and phone in a timely and professional manner.
• Provide accurate information regarding orders, shipping, returns, and product details.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Process returns, exchanges, and refunds according to company policy.
• Document all customer interactions and resolutions in the CRM system.
• Identify and report recurring customer issues to management to help improve products and services.
• Proactively communicate potential issues or delays to customers.
• Maintain a high level of product knowledge to effectively assist customers.
• Strive to achieve key performance indicators (KPIs) related to customer satisfaction and resolution times.
• Contribute to building positive customer relationships and fostering brand loyalty.

• Proven experience in customer service, preferably in an e-commerce or call center environment.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric approach.
• Familiarity with online retail processes and platforms.
• Self-motivated and able to work independently with minimal supervision.
• High school diploma or equivalent required; some college or relevant certification is a plus.
• Reliable internet connection and a dedicated home workspace.

• Competitive annual salary of 75000 KSh .
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health insurance benefits.
• Paid time off and holidays.
• Opportunities for professional growth and career advancement in customer support.
• Access to training programs to enhance customer service skills.
• Supportive team environment with regular virtual check-ins.