What Jobs are available for Customer Service Representatives in Athi River?
Showing 152 Customer Service Representatives jobs in Athi River
Remote Automotive Service Advisor
Posted 2 days ago
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Job Description
Our client is seeking a customer-focused and knowledgeable Remote Automotive Service Advisor to join their dynamic team. In this fully remote position, you will be the primary point of contact for customers, providing exceptional service and expert guidance regarding their vehicle maintenance and repair needs. You will be responsible for diagnosing customer concerns, accurately estimating repair costs, scheduling service appointments, and ensuring customer satisfaction throughout the service process. The ideal candidate possesses strong communication skills, a deep understanding of automotive systems, and the ability to effectively manage customer expectations in a virtual environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Greet customers and actively listen to understand their vehicle concerns.
- Accurately diagnose reported issues and recommend appropriate services or repairs.
- Clearly explain service recommendations and estimated costs to customers.
- Schedule service appointments efficiently, ensuring optimal use of technician time.
- Maintain detailed and accurate records of customer interactions, service requests, and vehicle history.
- Follow up with customers to ensure satisfaction with completed services.
- Advise customers on warranty information, service plans, and recommended maintenance.
- Coordinate with the service department to ensure timely and quality completion of work.
- Handle customer inquiries and resolve any service-related issues or complaints promptly.
- Stay up-to-date with the latest automotive technologies, service procedures, and product updates.
- Process repair orders and payments accurately.
- Upsell services and products when appropriate, based on customer needs.
Qualifications:
- High school diploma or equivalent; vocational training in automotive technology is a plus.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service and communication skills, both verbal and written.
- Proficiency in using automotive diagnostic software and service management systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Strong problem-solving and conflict-resolution abilities.
- A passion for cars and providing exceptional customer experiences.
- Familiarity with online service scheduling platforms is an advantage.
- Certification from ASE (Automotive Service Excellence) is highly desirable.
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0
Remote Customer Success Advocate
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Success Advocate to join their fully remote support team. In this role, you will be the primary point of contact for customers, ensuring they have a seamless and positive experience with our products and services. You will handle inquiries, resolve issues, and proactively engage with customers to understand their needs and provide tailored solutions. This position requires exceptional communication skills, a patient demeanor, and a strong commitment to customer satisfaction. You will work from the comfort of your own home, interacting with customers across various channels, including phone, email, and chat.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple communication channels.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Provide guidance and support to customers on product usage and features.
- Build and maintain strong customer relationships through proactive engagement.
- Gather customer feedback and report insights to relevant internal teams.
- Identify opportunities to enhance the customer experience and improve service delivery.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Assist in the development of customer support resources, such as FAQs and knowledge base articles.
- Collaborate with the sales and product teams to ensure a cohesive customer journey.
- Contribute to team goals and objectives by meeting or exceeding performance metrics.
- Previous experience in customer service, technical support, or a related field is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A positive attitude and a genuine desire to help others.
- High school diploma or equivalent; further education or certifications are a plus.
- Experience with remote collaboration tools is beneficial.
- Must have a reliable internet connection and a quiet workspace.
- Familiarity with the services provided by our client is advantageous.
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1
Remote Senior Customer Success Advocate
Posted 2 days ago
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Job Description
Our client, a fast-growing FinTech company, is looking for a dedicated and proactive Remote Senior Customer Success Advocate to join their expanding team. This is a crucial, fully remote role focused on building strong relationships with clients, ensuring they derive maximum value from our client's innovative solutions, and driving customer retention and growth. The ideal candidate will possess exceptional communication skills, a deep understanding of customer success principles, and a passion for helping clients achieve their business objectives. You will act as a trusted advisor and point of contact for a portfolio of key accounts.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
- Onboard new customers, providing comprehensive guidance and support to ensure successful adoption of our client's platform.
- Proactively engage with customers to understand their needs, challenges, and business goals.
- Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for upselling or cross-selling.
- Monitor customer usage patterns and health scores to anticipate potential issues and intervene proactively.
- Serve as the primary point of contact for customer inquiries, escalations, and support needs, ensuring timely and effective resolution.
- Educate customers on new features, product updates, and best practices to maximize their utilization of our services.
- Gather customer feedback and insights to inform product development and service improvements.
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience.
- Develop and maintain customer success plans tailored to individual client needs and objectives.
- Contribute to the creation of customer success resources, such as knowledge base articles and training materials.
- Track key customer success metrics and report on portfolio health.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 4 years of experience in customer success, account management, client services, or a related customer-facing role, preferably within the FinTech or SaaS industry.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and analytical abilities with a proactive approach.
- Experience in managing a portfolio of B2B clients.
- Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- Ability to work independently, manage time effectively, and thrive in a remote environment.
- A deep understanding of customer lifecycle management and retention strategies.
- Passion for technology and delivering exceptional customer experiences.
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2
Senior Customer Success Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Success Manager to lead and champion our customer advocacy efforts within a fully remote environment. This pivotal role is responsible for building and maintaining strong, long-lasting relationships with our key clients, ensuring they maximize the value of our products and services. You will act as a trusted advisor, understanding client needs, providing strategic guidance, and proactively addressing any challenges to drive customer satisfaction and retention. The ideal candidate will possess exceptional communication, problem-solving, and interpersonal skills, with a proven ability to navigate complex client situations and deliver outstanding service. This position demands a deep understanding of customer success principles, retention strategies, and the ability to translate customer feedback into actionable product and service improvements. You will collaborate closely with sales, product, and support teams to ensure a seamless customer journey. We are looking for an individual who is passionate about fostering customer loyalty, driving adoption, and creating advocates for our brand. This is a fantastic opportunity to make a significant impact on customer loyalty and revenue growth in a supportive, remote-first culture. The ability to manage a portfolio of high-value accounts and demonstrate measurable improvements in customer lifetime value is essential. You will be expected to develop and deliver training, share best practices, and consistently exceed customer expectations.
Location: This is a fully remote position. While geographical location is flexible, understanding the business context relevant to **Mlolongo, Machakos, KE**, can be beneficial.
Responsibilities:
Location: This is a fully remote position. While geographical location is flexible, understanding the business context relevant to **Mlolongo, Machakos, KE**, can be beneficial.
Responsibilities:
- Manage and grow a portfolio of key customer accounts.
- Build and maintain strong, long-term customer relationships.
- Act as the primary point of contact for customer inquiries and issues.
- Develop and execute customer success plans to ensure client satisfaction and retention.
- Proactively identify customer needs and recommend solutions.
- Drive product adoption and ensure customers achieve desired outcomes.
- Gather customer feedback and translate it into actionable insights for internal teams.
- Monitor customer health and implement strategies to mitigate churn risk.
- Collaborate with sales and product teams to enhance the customer experience.
- Onboard new customers and provide ongoing training and support.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in customer success, account management, or client relations.
- Proven track record of managing high-value client relationships and driving retention.
- Exceptional communication, presentation, and interpersonal skills.
- Strong understanding of customer success methodologies and best practices.
- Ability to analyze customer data and identify trends.
- Proficiency in CRM software and customer success platforms.
- Excellent problem-solving and conflict-resolution skills.
- Ability to work independently and manage time effectively in a remote environment.
- Passion for delivering exceptional customer service and building lasting relationships.
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3
Remote Customer Success Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Success Manager to join their fully remote operations. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their needs, and proactively guiding them towards maximizing value. Your responsibilities will include onboarding new clients, providing ongoing support and training, identifying upsell and cross-sell opportunities, and advocating for client needs internally. The ideal candidate will possess excellent communication skills, a deep understanding of customer relationship management principles, and a passion for delivering exceptional service. You will be adept at problem-solving, proactive in addressing client concerns, and skilled in driving customer retention and satisfaction in a virtual setting. We are looking for an individual who thrives in a remote environment, can manage multiple client accounts effectively, and contributes to a positive customer experience.
Responsibilities:
Responsibilities:
- Manage a portfolio of clients, building and maintaining strong, long-term relationships.
- Oversee the client onboarding process, ensuring a smooth and successful integration of our products/services.
- Proactively engage with clients to understand their business objectives and ensure they are leveraging our solutions effectively.
- Provide ongoing support, guidance, and training to clients to drive product adoption and satisfaction.
- Identify opportunities for clients to expand their use of our products/services (upselling/cross-selling).
- Act as the voice of the customer internally, advocating for their needs and providing feedback to product and sales teams.
- Monitor client health and proactively address any potential issues or churn risks.
- Develop and implement strategies to improve customer retention and loyalty.
- Conduct regular check-ins and business reviews with clients.
- Track and report on key customer success metrics.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proactive and results-oriented mindset.
- Experience in a SaaS or technology-focused company is a plus.
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4
Field Service Technician
Posted 2 days ago
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Job Description
Our client is seeking a skilled and reliable Field Service Technician to perform on-site installation, maintenance, and repair of specialized industrial equipment. This role requires a hands-on approach and the ability to work independently in various customer locations. You will be responsible for ensuring that equipment is functioning optimally, diagnosing and resolving technical issues, and providing excellent customer support. The ideal candidate will have a strong mechanical and electrical aptitude, excellent problem-solving skills, and a commitment to safety and quality. You will also be responsible for maintaining detailed service reports and managing inventory of spare parts. Key responsibilities include: Installing, commissioning, and testing new equipment at customer sites. Performing routine preventive maintenance and scheduled servicing. Diagnosing and repairing mechanical, electrical, and electronic faults. Responding to emergency service calls to minimize downtime. Providing technical support and training to customers on equipment operation and maintenance. Documenting all service activities, including repairs, parts used, and time spent. Maintaining a clean and organized service vehicle and inventory of spare parts. Adhering to all company safety policies and procedures. Building and maintaining positive customer relationships. Providing feedback to the engineering team on product performance and potential improvements. Traveling to customer sites as required, often with short notice. Performing calibration and performance checks on equipment. Assisting with the setup and testing of new product prototypes. The qualifications include a vocational degree or certification in a relevant technical field (e.g., Electrical, Mechanical, Industrial Technology). Proven experience as a Field Service Technician or in a similar technical role. Strong diagnostic and troubleshooting skills for mechanical and electrical systems. Proficient in using hand tools, power tools, and diagnostic equipment. Ability to read and interpret technical manuals, schematics, and blueprints. Excellent customer service and communication skills. Valid driver's license and a clean driving record. Ability to work flexible hours and travel as needed. Physical ability to lift, climb, and work in various environmental conditions. This role requires the technician to be physically present at various job sites. The position is based in **Mlolongo, Machakos, KE**, and will involve regular travel within the surrounding areas.
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5
Customer Success Advocate
Posted 5 days ago
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Job Description
Our client, a growing tech company, is looking for a dedicated Customer Success Advocate to join their team in Mlolongo, Machakos, KE . This role is integral to ensuring our clients receive exceptional support and achieve maximum value from our products and services. You will be the primary point of contact for a portfolio of customers, building strong relationships, understanding their unique needs, and proactively addressing any challenges they may face. Responsibilities include onboarding new clients, providing training on product features, troubleshooting technical issues, and gathering customer feedback to inform product development. You will also be responsible for identifying opportunities for upselling and cross-selling, thereby contributing to client retention and revenue growth. This hybrid role requires a balance of in-office collaboration and remote flexibility. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for problem-solving. You should be adept at explaining complex information clearly and concisely, both verbally and in writing. A deep understanding of customer service principles and experience working with CRM software are essential. You will work closely with sales, product, and engineering teams to ensure a cohesive customer experience. Proactive engagement, regular check-ins, and the ability to anticipate customer needs are key to success in this position. We are looking for an individual who is committed to fostering long-term partnerships and driving customer loyalty.
Qualifications:
Qualifications:
- Proven experience in customer service, account management, or a similar client-facing role.
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and helpdesk ticketing systems.
- Ability to manage multiple client accounts simultaneously.
- Experience in the tech industry is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Familiarity with SaaS products and services.
- Demonstrated ability to work effectively in a hybrid work environment.
- A proactive approach to identifying and resolving customer issues.
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6
Customer Support Lead
Posted 2 days ago
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Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and empathetic Customer Support Lead to spearhead their fully remote customer service operations. This pivotal role requires a leader with a passion for customer success, exceptional problem-solving skills, and the ability to build and motivate a high-performing support team. You will be responsible for overseeing the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries and issues across all channels (email, chat, phone). The ideal candidate will have a proven track record in customer support management, with a deep understanding of best practices in customer service and experience managing remote teams.
The Customer Support Lead will develop, implement, and refine customer support processes, policies, and procedures to enhance efficiency and customer satisfaction. This includes establishing key performance indicators (KPIs) for the support team and monitoring performance to ensure service level agreements (SLAs) are met and exceeded. You will be responsible for training, coaching, and mentoring customer support representatives, fostering a positive and supportive team environment that promotes continuous learning and professional development. Hiring, onboarding, and performance management of team members will be key responsibilities.
A significant part of the role involves acting as an escalation point for complex customer issues, providing in-depth troubleshooting and resolution. You will analyze customer feedback and support data to identify trends, recurring issues, and opportunities for product improvement, working closely with product and engineering teams to address these. Developing and maintaining comprehensive knowledge base articles and support documentation to empower customers and the support team will be crucial. Ensuring a consistent and high-quality customer experience across all touchpoints is paramount. This role demands excellent communication, leadership, and analytical skills, with the ability to thrive in a fast-paced, remote work environment.
Required qualifications include a Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus. A minimum of 5 years of experience in customer support roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience managing remote customer support teams is essential. Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems is mandatory. Excellent analytical, problem-solving, and conflict-resolution skills are crucial. Exceptional written and verbal communication skills, with the ability to convey information clearly and empathetically, are essential. The ability to remain calm under pressure and lead by example in customer-facing situations is required.
The Customer Support Lead will develop, implement, and refine customer support processes, policies, and procedures to enhance efficiency and customer satisfaction. This includes establishing key performance indicators (KPIs) for the support team and monitoring performance to ensure service level agreements (SLAs) are met and exceeded. You will be responsible for training, coaching, and mentoring customer support representatives, fostering a positive and supportive team environment that promotes continuous learning and professional development. Hiring, onboarding, and performance management of team members will be key responsibilities.
A significant part of the role involves acting as an escalation point for complex customer issues, providing in-depth troubleshooting and resolution. You will analyze customer feedback and support data to identify trends, recurring issues, and opportunities for product improvement, working closely with product and engineering teams to address these. Developing and maintaining comprehensive knowledge base articles and support documentation to empower customers and the support team will be crucial. Ensuring a consistent and high-quality customer experience across all touchpoints is paramount. This role demands excellent communication, leadership, and analytical skills, with the ability to thrive in a fast-paced, remote work environment.
Required qualifications include a Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus. A minimum of 5 years of experience in customer support roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience managing remote customer support teams is essential. Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems is mandatory. Excellent analytical, problem-solving, and conflict-resolution skills are crucial. Exceptional written and verbal communication skills, with the ability to convey information clearly and empathetically, are essential. The ability to remain calm under pressure and lead by example in customer-facing situations is required.
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7
Customer Support Team Lead
Posted 2 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Team Lead to manage and mentor a fully remote support team. This role is critical in ensuring exceptional customer experiences through effective communication, timely issue resolution, and proactive support strategies. You will be responsible for guiding a team of customer service representatives, fostering a positive and productive work environment, and driving performance metrics. The ideal candidate possesses strong leadership skills, a deep understanding of customer service best practices, and the ability to thrive in a virtual setting.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, coach, and motivate a team of remote customer support representatives to achieve performance goals.
- Monitor team performance, identify areas for improvement, and implement training programs.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Develop and maintain knowledge base articles and support documentation.
- Ensure adherence to company policies and procedures, maintaining high standards of customer service.
- Analyze customer feedback and support data to identify trends and recommend product/service improvements.
- Collaborate with other departments to resolve customer issues and enhance the overall customer journey.
- Recruit, onboard, and train new team members.
- Manage scheduling and workload distribution to ensure adequate coverage.
- Champion a customer-centric culture within the team and the broader organization.
- Conduct regular performance reviews and provide constructive feedback.
- Contribute to the development and implementation of customer support strategies.
Qualifications:
- Proven experience (3+ years) in a customer service or technical support role, with at least 1 year in a leadership or supervisory capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Experience in managing remote teams and fostering collaboration in a virtual environment.
- Ability to remain calm and professional under pressure, handling challenging customer interactions.
- Strong organizational and time management skills.
- Demonstrated ability to coach and develop team members.
- Experience in creating and managing support documentation and knowledge bases.
- A passion for delivering outstanding customer service.
- Familiarity with remote collaboration tools (e.g., Slack, Zoom, Asana).
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8
Senior Customer Success Manager - Remote
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an accomplished and empathetic Senior Customer Success Manager to join their dedicated, fully remote customer support team. In this critical role, you will be responsible for nurturing client relationships, ensuring they derive maximum value from our products/services, and driving customer retention and growth. You will act as a trusted advisor, guiding clients through their journey and proactively addressing their needs.
Responsibilities:
Qualifications:
This is an excellent opportunity for a driven professional to excel in a fully remote role and make a tangible impact on customer loyalty and business growth.
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of key clients.
- Understand client needs, goals, and challenges, and proactively identify opportunities to provide solutions.
- Onboard new clients, ensuring a smooth and successful transition and adoption of our offerings.
- Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure their continued satisfaction and success.
- Monitor customer health metrics and proactively intervene to address any potential risks of churn.
- Identify opportunities for upselling and cross-selling based on client needs and product capabilities.
- Act as the primary point of contact for clients, escalating issues to relevant internal teams when necessary.
- Provide exceptional customer support and guidance, resolving inquiries and issues efficiently.
- Gather client feedback and insights to inform product development and service improvements.
- Develop and share best practices and success stories with the wider customer success team.
- Contribute to the development and refinement of customer success playbooks and resources.
- Stay informed about product updates, new features, and industry trends.
- Train and mentor junior customer success team members.
- Champion the customer voice internally, advocating for their needs and requirements.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
- Proven track record of building strong client relationships and driving customer retention and satisfaction.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple client accounts and prioritize effectively.
- Proficiency in conducting virtual meetings and using collaboration tools.
- Demonstrated ability to work independently and collaboratively in a remote team setting.
- A passion for helping customers succeed and a deep understanding of customer-centric principles.
- Experience in the relevant industry is a plus.
This is an excellent opportunity for a driven professional to excel in a fully remote role and make a tangible impact on customer loyalty and business growth.
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