6,236 Customer Needs jobs in Kenya

We are seeking
highly motivated and results-driven Call Center Agents
to join our dynamic telesales campaign team. The ideal candidates will be confident communicators with excellent customer engagement skills and a passion for achieving sales targets. As a telesales agent, you will be responsible for making outbound calls to potential customers, introducing products or services, and effectively persuading them to take action or make a purchase.

Agents must demonstrate professionalism, patience, and strong listening abilities to understand customer needs and respond appropriately. You will be expected to follow a clear script while maintaining a natural and conversational tone. Successful agents should be comfortable handling objections, managing follow-ups, and recording accurate customer information in the CRM system.

We are looking for individuals who can thrive in a fast-paced environment, maintain high energy levels throughout the shift, and consistently deliver outstanding performance. Prior experience in telesales, lead generation, or customer service is preferred but not required—training will be provided.

This role offers growth opportunities, performance-based incentives, and a supportive team culture focused on continuous improvement. If you are persuasive, dependable, and driven to succeed, we would love to have you on our telesales campaign team.

• Develop and maintain strong relationships with key enterprise clients.
• Identify and pursue new business opportunities within existing accounts.
• Develop and implement strategic account plans to achieve sales targets.
• Conduct product demonstrations and presentations to prospective clients.
• Negotiate and close complex sales agreements.
• Provide exceptional customer service and support.
• Collaborate with internal teams to ensure client satisfaction.
• Analyze market trends and competitor activities.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 7 years of experience in B2B enterprise software sales and account management.
• Proven track record of exceeding sales targets.
• Strong understanding of the enterprise software landscape.
• Excellent negotiation, communication, and presentation skills.
• Experience with CRM software (e.g., Salesforce).
• Ability to build and maintain strong client relationships.
• Strategic thinking and problem-solving abilities.

• Developing and implementing comprehensive business development strategies to achieve company growth targets.
• Identifying and evaluating new market opportunities, including potential partnerships, alliances, and acquisitions.
• Leading the negotiation and closing of significant commercial agreements and strategic alliances.
• Building and maintaining strong relationships with key stakeholders, clients, and partners at executive levels.
• Leading and mentoring a distributed team of business development professionals.
• Conducting market analysis, competitive intelligence, and industry research to inform strategic decisions.
• Developing compelling business cases and financial projections for new ventures and initiatives.
• Collaborating closely with sales, marketing, product, and finance teams to ensure alignment of strategies.
• Representing the company at industry conferences, trade shows, and executive forums.
• Monitoring market trends and identifying potential threats and opportunities for the organization.

• Develop and execute strategic sales plans to achieve and exceed company revenue targets within the assigned territory.
• Identify and prospect potential new clients through various channels, including networking, cold outreach, and market research.
• Build and maintain strong relationships with key decision-makers within client organizations.
• Conduct in-depth needs assessments to understand client business challenges and identify how our software solutions can provide value.
• Deliver compelling product demonstrations and presentations tailored to specific client needs.
• Negotiate contract terms and pricing to secure profitable deals.
• Manage the sales pipeline effectively using CRM tools, ensuring accurate forecasting.
• Provide exceptional post-sales support to ensure client satisfaction and identify opportunities for upsell and cross-sell.
• Collaborate with marketing and product teams to provide market feedback and contribute to product development.
• Stay informed about industry trends, competitor activities, and best practices in enterprise software sales.
• Represent the company at industry events and trade shows.
• Achieve assigned sales quotas and key performance indicators (KPIs).
• Develop a deep understanding of the company's product portfolio and value proposition.

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 4 years of experience in B2B sales, preferably in enterprise software or technology solutions.
• Proven track record of successfully meeting and exceeding sales quotas.
• Excellent understanding of the sales process, from lead generation to closing.
• Strong negotiation, communication, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales enablement tools.
• Ability to build rapport and establish trust with clients at all levels.
• Self-motivated, results-oriented, and able to work effectively independently and as part of a team.
• Familiarity with the local business landscape in **Kericho, Kericho, KE** is a plus.
• Excellent presentation and demonstration skills.
• Willingness to travel as required for client meetings and industry events.

• Conduct comprehensive business process analysis and identify areas for optimization and strategic improvement.
• Gather, document, and analyze business requirements from stakeholders across various client organizations.
• Develop detailed business cases, project proposals, and strategic recommendations.
• Design and model future-state business processes and systems.
• Facilitate workshops and stakeholder meetings to elicit information and build consensus.
• Perform market research, competitive analysis, and trend identification.
• Develop and present clear, concise reports and presentations to clients and internal teams.
• Support the implementation of recommended solutions and track their effectiveness.
• Mentor junior analysts and contribute to the development of consulting methodologies.
• Stay abreast of industry best practices and emerging business trends.

• Master's degree in Business Administration (MBA), Finance, Economics, or a related quantitative field.
• Minimum of 5 years of experience in business analysis, management consulting, or a similar strategic role.
• Proven ability to analyze complex business problems and develop data-driven solutions.
• Strong understanding of various business functions (e.g., operations, finance, marketing).
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional written and verbal communication and presentation skills.
• Proficiency in business process modeling tools (e.g., Visio) and data analysis software.
• Ability to manage multiple projects simultaneously, meet deadlines, and work effectively in a fully remote environment.
• Demonstrated experience in stakeholder management and client relationship building.

• Manage and nurture a portfolio of key enterprise client accounts.
• Develop and maintain strong, long-lasting relationships with clients at all levels.
• Identify and pursue opportunities for account growth through upselling and cross-selling software solutions.
• Conduct regular business reviews with clients to ensure satisfaction and identify new needs.
• Negotiate and close contract renewals and amendments.
• Collaborate with internal teams (Sales, Marketing, Product, Support) to ensure seamless client experience.
• Achieve and exceed annual revenue targets for your assigned accounts.
• Track client interactions, account status, and sales pipeline using CRM software.
• Act as a trusted advisor to clients, understanding their business objectives and how our solutions can help achieve them.
• Resolve client issues effectively and efficiently, escalating when necessary.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management, sales, or a client-facing role, preferably within the software industry.
• Proven track record of successfully managing enterprise accounts and achieving sales targets.
• Excellent understanding of enterprise software solutions and technology trends.
• Strong negotiation, communication, and presentation skills.
• Ability to build rapport and establish credibility with senior executives.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent organizational and time management skills.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Must be based in or willing to travel to the Naivasha, Nakuru, KE area for client meetings and team gatherings.

• Develop and execute strategic operational plans aligned with the company's overall vision and goals.
• Oversee day-to-day operations across various departments, ensuring seamless execution and efficiency.
• Implement and refine operational processes to enhance productivity and reduce costs.
• Manage budgets, P&L, and financial performance for operational departments.
• Lead, mentor, and develop a high-performing team of operational managers and staff.
• Drive continuous improvement initiatives and foster a culture of innovation and excellence.
• Establish key performance indicators (KPIs) and monitor operational performance against targets.
• Identify and mitigate operational risks.
• Collaborate with executive leadership to set strategic direction and make key business decisions.
• Manage relationships with key external stakeholders, suppliers, and partners.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Lead the implementation of new technologies and systems to improve operational capabilities.
• Develop and maintain operational policies and procedures.
• Conduct market research and competitive analysis to identify new business opportunities.
• Oversee resource allocation and optimize the utilization of company assets.

• Extensive experience in senior management roles, with a focus on operations, strategy, and business development.
• Proven track record of successfully leading and managing teams.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Demonstrated ability to drive operational efficiency and implement process improvements.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal abilities.
• Experience in managing remote teams and operations is essential.
• Bachelor's degree in Business Administration, Management, or a related field; MBA or equivalent advanced degree preferred.
• Proficiency in relevant business software and management tools.
• Ability to adapt to a fast-paced and evolving business environment.
• Experience in (mention a relevant industry if applicable, e.g., technology, finance, manufacturing) is a plus.