5 Crm Management jobs in Kenya
Zoho CRM Specialist
Posted today
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Job Description
Role Description
CRM System Management:
· Administer and maintain the ZOHO CRM system, ensuring data integrity and accuracy.
· Customize and configure the ZOHO CRM system to meet business requirements.
· Develop and implement processes and procedures for effective use of the ZOHO CRM system.
· Train and support users on ZOHO CRM system functionality and best practices.
Customer Data Analysis:
· Analyze customer data to identify trends, patterns, and insights for improving customer engagement and retention.
· Segment customer data based on demographics, behaviors, and preferences to develop targeted marketing campaigns.
· Collaborate with the marketing team to develop data-driven strategies for customer acquisition and retention.
· Generate reports and dashboards to provide stakeholders with actionable insights.
Customer Engagement and Retention:
· Develop and execute ZOHO CRM strategies to enhance customer satisfaction, loyalty, and retention.
· Implement personalized communication and marketing campaigns based on customer segments and preferences.
· Optimize customer touchpoints and journeys to deliver seamless and engaging experiences.
· Monitor customer feedback and implement improvements to address concerns and enhance customer satisfaction.
Collaboration and Cross-Functional Support:
· Collaborate with shareholders to align ZOHO CRM initiatives with business objectives.
· Provide support and guidance to teams on CRM system usage, best practices, and data management.
· Coordinate with IT teams for ZOHO CRM system enhancements, integrations, and troubleshooting.
· Stay updated on industry trends and emerging technologies to recommend innovative CRM solutions.
QUALIFICATIONS:
- Proven experience as a ZOHO CRM Specialist or similar role
- Strong knowledge of CRM principles, methodologies, and best practices
- Proficient and strong knowledge of ZOHO CRM system, data analysis tools, ZOHO maintenance, WordPress, reports and dashboards
- Demonstrated expertise in developing complex automation/integration workflows using Zoho Creator, Zoho CRM, Zoho Desk, Zoho Books, or other Zoho products.
- Excellent phone, email and instant messaging communication skills
- Excellent time management skills
- Solid organizational skills
- Onsite role at Nakuru Office
Submit you application with the subject line
"ZOHO CRM Specialist"
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Sales Representative - Business Development
Posted 11 days ago
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Job Description
Our client is seeking an ambitious and driven Sales Representative to join their growing sales team, focusing on business development. This role requires a proactive individual with excellent communication and negotiation skills to identify and secure new clients. You will be responsible for managing the full sales cycle, from lead generation to closing deals, and building strong, long-term customer relationships. The position offers a hybrid work model, allowing for a blend of remote work and in-office collaboration.
Responsibilities:
Responsibilities:
- Identify and pursue new business opportunities through prospecting, networking, and cold outreach.
- Develop and deliver compelling sales presentations and product demonstrations to potential clients.
- Understand client needs and provide tailored solutions that meet their specific requirements.
- Negotiate contract terms and pricing to close sales agreements.
- Manage and grow a portfolio of existing client accounts.
- Achieve and exceed sales targets and performance metrics.
- Maintain accurate records of sales activities and customer interactions in the CRM system.
- Collaborate with the marketing team to develop effective sales collateral and campaigns.
- Stay up-to-date on industry trends, competitor activities, and market developments.
- Provide excellent post-sales support to ensure customer satisfaction and retention.
- Build and maintain strong relationships with key stakeholders within client organizations.
- Contribute to the development of sales strategies and tactics.
- Attend industry events and trade shows as needed (occasional travel may be required).
- Proven track record in sales, with demonstrated success in B2B or B2C environments.
- Excellent communication, negotiation, and interpersonal skills.
- Strong understanding of sales methodologies and the sales cycle.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently and as part of a team.
- Self-motivated, results-oriented, and resilient.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
- Knowledge of the local market is a plus.
- Willingness to travel occasionally for client meetings and events.
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Remote Operations Manager - Business Support
Posted 15 days ago
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Job Description
Our client, a forward-thinking organization dedicated to streamlining business processes, is seeking a highly organized and proactive Remote Operations Manager to oversee critical administrative and operational functions. This is a fully remote position, allowing you to manage and optimize operations from the convenience of your home office. You will be responsible for ensuring the smooth and efficient execution of daily administrative tasks, managing support workflows, and implementing process improvements to enhance productivity across the organization. Key duties include overseeing document management, coordinating schedules, managing virtual assistants, and liaising with various departments to ensure seamless operations. The ideal candidate possesses strong organizational skills, exceptional attention to detail, and a proven ability to manage complex administrative processes remotely. You should be proficient in a range of office productivity software and project management tools. Excellent communication and interpersonal skills are vital for collaborating effectively with remote teams and stakeholders. This role requires a proactive approach to identifying bottlenecks and implementing solutions that drive efficiency and operational excellence. You will play a key role in maintaining a high level of operational integrity and supporting the strategic goals of the company. If you are a seasoned administrator or operations professional passionate about driving efficiency in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Oversee and manage daily administrative and operational activities for a remote workforce.
- Implement and refine operational workflows and procedures to maximize efficiency.
- Manage vendor relationships and procurement processes for office supplies and services.
- Coordinate scheduling, appointments, and travel arrangements for remote executives and teams.
- Supervise and provide guidance to virtual administrative assistants.
- Maintain and organize digital filing systems and databases.
- Monitor key performance indicators (KPIs) for operational effectiveness.
- Liaise with IT support to ensure smooth functioning of remote work infrastructure.
- Develop and implement best practices for remote team collaboration and communication.
- Prepare reports and presentations on operational performance.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in operations management, office administration, or a related role, with a strong emphasis on remote work.
- Proven experience in process improvement and workflow optimization.
- Proficiency in project management software (e.g., Asana, Trello, Monday.com) and G Suite/Microsoft Office Suite.
- Excellent organizational, time management, and multitasking abilities.
- Strong written and verbal communication skills.
- Experience managing remote teams or virtual assistants is a significant advantage.
- Ability to work independently and take initiative in a remote environment.
- Problem-solving skills and a proactive approach to challenges.
- Familiarity with HR or finance administration is a plus.
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Operations Manager - Remote Business Support
Posted 22 days ago
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Job Description
Our client is seeking a proactive and organized Operations Manager to oversee and streamline their remote business support functions. This is a fully remote position, offering the flexibility to manage a distributed team and critical operational processes from your home office. You will be responsible for ensuring the efficient and effective day-to-day operations of the business support teams, which may include customer service, administrative tasks, and internal process management. Your duties will involve developing and implementing operational policies and procedures, monitoring performance metrics, and identifying areas for improvement. You will lead and mentor a remote team, fostering a positive and productive work environment, and ensuring high levels of service delivery. Strong organizational and time management skills are crucial for managing multiple priorities and ensuring deadlines are met. You will collaborate with various departments to support strategic initiatives and resolve operational challenges. Experience with project management tools and methodologies is advantageous. The ability to analyze operational data, generate reports, and make data-driven decisions is essential. Excellent communication and interpersonal skills are required to effectively interact with team members, stakeholders, and external partners. This role demands a self-starter with a proven ability to manage teams and operations remotely, driving efficiency and ensuring operational excellence. The position contributes to the smooth functioning of our business operations, supporting various departments and ensuring seamless service delivery across our organization, with an emphasis on management and oversight for teams and functions based around our core operational hubs.
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3
Senior Sales Development Representative - Remote Business Growth Specialist
Posted 15 days ago
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Job Description
Our client is seeking a highly motivated and results-oriented Senior Sales Development Representative to join their remote sales team. This is a fully remote position, enabling you to drive business growth from your home office. As a Remote Business Growth Specialist, you will be at the forefront of identifying and qualifying potential leads, initiating contact with prospective customers, and nurturing relationships to generate high-quality sales opportunities. You will be responsible for outbound prospecting, engaging potential clients through various channels including cold calls, emails, and social media. The ideal candidate will possess exceptional communication and interpersonal skills, a strong understanding of sales methodologies, and a proven ability to meet and exceed targets. You will work closely with the sales and marketing teams to align strategies and contribute to the overall revenue growth of the company. Responsibilities include: Proactively identifying and researching potential clients through various lead generation techniques; Initiating contact with prospects via cold calls, emails, and social media to generate interest; Clearly articulating the value proposition of our client's products/services; Qualifying leads based on established criteria and scheduling meetings for the sales team; Building and maintaining a robust pipeline of qualified sales opportunities; Consistently meeting and exceeding monthly/quarterly targets for qualified leads and appointments; Utilizing CRM and sales engagement tools to track activities and manage prospect interactions; Collaborating with marketing on targeted outreach campaigns; Staying informed about industry trends, market dynamics, and competitive landscape; Providing feedback to sales and marketing teams to refine strategies. Qualifications: High school diploma or equivalent; Minimum of 3 years of experience in sales development, lead generation, or a related sales role; Proven track record of achieving sales quotas and targets; Excellent verbal and written communication skills, with the ability to engage and influence prospects; Strong interpersonal skills and the ability to build rapport quickly; Proficiency in using CRM software (e.g., Salesforce) and sales engagement platforms; Self-motivated, organized, and able to work independently in a remote environment; Ability to adapt to evolving sales strategies and market conditions; A positive attitude and a strong desire to succeed in a sales career. Join our dynamic sales force and drive client success from Mombasa, Mombasa, KE .
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