3,183 Community Based Organizations jobs in Kenya

• Develop and execute community engagement strategies to foster trust and collaboration.
• Facilitate communication between the organization and the communities we serve.
• Conduct needs assessments and gather community feedback to inform program design and implementation.
• Organize and facilitate community meetings, workshops, and awareness campaigns.
• Build and maintain positive relationships with local leaders, government officials, and other NGOs.
• Ensure that community participation is integrated into all phases of the project cycle.
• Document and report on community engagement activities and outcomes.
• Train and mentor community mobilizers or local staff.
• Advocate for community needs and rights within the organization and externally.

• Bachelor's degree in Sociology, Anthropology, International Development, Public Health, or a related field.
• Minimum of 4 years of experience in community development, social work, or humanitarian aid, preferably in challenging environments.
• Proven ability to build rapport and work effectively with diverse populations.
• Strong understanding of community-based approaches and participatory methods.
• Excellent communication, negotiation, and conflict-resolution skills.
• Experience in developing and delivering training materials.
• Proficiency in relevant local languages is a plus.
• Ability to work independently and manage responsibilities effectively in a remote setting.
• Commitment to humanitarian values and principles.

• Develop and implement effective remote outreach strategies to engage diverse communities and stakeholders.
• Build and maintain strong, trusting relationships with community leaders, local organizations, and beneficiaries.
• Conduct needs assessments remotely to identify critical social issues and areas where our client's programs can provide the most value.
• Coordinate the planning and execution of community-based projects and initiatives, ensuring they align with the organization's mission and goals.
• Facilitate remote communication channels to disseminate information about available services, resources, and opportunities.
• Support program participants by connecting them with appropriate resources and services, acting as a primary point of contact.
• Monitor and evaluate the impact of outreach activities, providing regular reports on progress, challenges, and recommendations for improvement.
• Organize and facilitate virtual workshops, training sessions, and community forums.
• Advocate for the needs of the communities we serve within the organization and to external partners.
• Ensure all activities are conducted with the utmost respect for cultural diversity and local customs.
• Collaborate closely with internal program teams to ensure seamless delivery of aid and support.
• Maintain accurate records of community interactions, needs, and program participation.

• Bachelor's degree in Social Work, Community Development, International Relations, Public Health, or a related field.
• Minimum of 4 years of experience in community outreach, program management, or social work, preferably within the non-profit or humanitarian sector.
• Demonstrated experience working with diverse and underserved populations.
• Exceptional communication, interpersonal, and active listening skills, with the ability to build rapport remotely.
• Strong understanding of community development principles and participatory approaches.
• Proficiency in using virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack) and CRM systems.
• Excellent organizational and project management skills, with the ability to manage multiple tasks effectively.
• Cultural sensitivity and a commitment to promoting social justice and equality.
• Ability to work independently with minimal supervision in a remote setting.
• Experience in data collection, analysis, and reporting.
• Fluency in English is required; proficiency in local languages spoken in the target regions is a significant asset.

• Developing and managing community-based programs, including needs assessments, project design, and proposal writing.
• Overseeing the implementation of program activities, ensuring timely and efficient delivery of services.
• Monitoring program progress, collecting data, and preparing regular reports on achievements and challenges.
• Building and maintaining strong relationships with community leaders, local authorities, and partner organizations.
• Managing program budgets and ensuring financial accountability.
• Providing guidance and support to remote field teams and local coordinators.
• Identifying and mitigating program risks and ensuring adherence to organizational policies and ethical standards.
• Facilitating community participation and feedback mechanisms to ensure program relevance and impact.
• Contributing to organizational learning and knowledge management in community development.
• Adapting program strategies to evolving community needs and the operational context.

• Develop and execute effective community outreach strategies and campaigns.
• Build and maintain strong relationships with community leaders, organizations, and stakeholders.
• Raise awareness about the organization's mission, programs, and services.
• Facilitate community participation and engagement in outreach activities.
• Gather community feedback and insights to inform program design and delivery.
• Coordinate the dissemination of information and resources to target communities.
• Organize and facilitate virtual meetings and information sessions.
• Collaborate with internal teams to align outreach efforts with organizational goals.
• Track and report on outreach activities and their impact.
• Identify potential partnerships and collaboration opportunities.

• Bachelor's degree in Sociology, Community Development, Social Work, or a related field.
• Minimum of 3 years of experience in community outreach, program coordination, or a similar role, preferably within the non-profit sector.
• Proven experience in developing and implementing outreach strategies.
• Excellent communication, presentation, and interpersonal skills.
• Strong cross-cultural competency and sensitivity.
• Proficiency in digital communication tools and platforms.
• Ability to work independently, manage time effectively, and demonstrate initiative.
• A passion for community empowerment and social justice.
• Experience in data collection and basic reporting is a plus.

• Develop and implement strategic plans for community outreach and social care programs.
• Manage and supervise a team of remote social workers and community support staff, providing guidance and performance feedback.
• Oversee the delivery of support services to individuals and families in need, ensuring adherence to best practices and ethical standards.
• Develop partnerships with local organizations, government agencies, and other stakeholders to enhance service delivery.
• Monitor program effectiveness, collect data, and generate reports on outcomes and impact.
• Ensure compliance with relevant social care policies, procedures, and regulations.
• Develop and facilitate training programs for staff and community members.
• Manage program budgets and resources effectively.
• Respond to crisis situations and provide appropriate intervention and support.
• Promote community well-being and advocate for the needs of service users.

• Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related field.
• Significant experience in community development, social care, or non-profit management.
• Proven experience in managing teams, preferably in a remote setting.
• Strong understanding of social welfare systems, community needs, and relevant legislation.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in using digital collaboration tools, case management software, and virtual meeting platforms.
• Strong organizational and project management abilities.
• Demonstrated ability to build relationships and foster collaboration with diverse stakeholders.
• Crisis intervention and problem-solving skills.
• Commitment to social justice and serving vulnerable populations.

• Developing and implementing strategies to engage and support remote communities.
• Facilitating online discussions, forums, and support groups, ensuring a safe and inclusive environment.
• Providing responsive and empathetic support to individuals facing social challenges.
• Connecting community members with relevant resources, services, and opportunities.
• Organizing and promoting virtual events, workshops, and webinars aimed at community empowerment.
• Gathering feedback from community members to inform program development and improvements.
• Collaborating with internal teams to coordinate outreach and support efforts.
• Monitoring online platforms for community needs and emerging issues.
• Documenting support interactions and community engagement activities.
• Advocating for community needs within the organization and with external partners.

• Develop, implement, and manage comprehensive social care programs and initiatives focused on community outreach and support.
• Oversee the daily operations of outreach teams, ensuring efficient and effective service delivery to clients.
• Conduct needs assessments within the community to identify emerging social issues and develop targeted interventions.
• Recruit, train, supervise, and evaluate social care workers and volunteers, fostering a supportive and high-performing team environment.
• Manage program budgets, ensuring responsible allocation of resources and seeking funding opportunities.
• Develop and maintain strong partnerships with local government agencies, NGOs, community organizations, and other stakeholders.
• Advocate for clients' needs and rights, connecting them with appropriate resources and services.
• Ensure programs comply with all relevant legislation, policies, and ethical standards.
• Monitor and evaluate program effectiveness, collecting data and preparing reports on outcomes and impact.
• Develop and implement strategies for program sustainability and growth.
• Facilitate workshops and training sessions for community members and staff on relevant social care topics.
• Handle crisis interventions and provide support during challenging situations.

• Master's degree in Social Work, Social Care, Public Health, or a related field.
• Minimum of 7 years of experience in social work or social care management, with a significant focus on community outreach and program development.
• Demonstrated leadership experience in managing teams and overseeing social programs.
• In-depth knowledge of social welfare systems, community resources, and relevant legislation.
• Strong understanding of case management principles and best practices.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in data collection, analysis, and report writing.
• Ability to work independently, manage multiple priorities, and adapt to changing needs in a remote environment.
• Experience with fundraising and grant writing is a strong asset.
• Passion for social justice and a commitment to empowering vulnerable individuals and communities.
• Valid driver's license and willingness to travel within the community as needed (minimal, as role is primarily remote).

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
JOB SUMMARY
The Senior Manager, Shared Services is a senior leadership role responsible for governing the bank's centralized operations and settlements. The incumbent will provide strategic direction and leadership to the shared services function, focusing on optimizing processes, mitigating risk, and enhancing the overall service culture. This role is pivotal in driving organizational efficiency and supporting the bank's long-term business growth plans.

Key Tasks And Responsibilities
The job holder will provide strategic oversight and governance for shared services functions, including central clearing, account opening, treasury back-office operations, and cash management.

Operational Excellence & Technology:

• Operational Oversight: Oversee all operational aspects, including centralized payments processing, settlements, reconciliations, transactions monitoring, security operations center, cash management, and digital banking operations. Drive continuous process improvements to enhance efficiency and reduce costs.
• Technology Integration: Champion the adoption of new technologies and systems to automate operational processes. Lead the implementation of digital transformation projects to improve service delivery and overall efficiency.

Risk Management, Data Governance & Compliance:

• Risk Mitigation: Work with risk and compliance teams to identify, assess, and mitigate operational risks across the bank.
• Regulatory Adherence: Ensure strict organizational compliance with all internal policies and external regulations, including those from the Central Bank of Kenya (CBK), Anti-Money Laundering (AML), and Counter-Financing of Terrorism (CFT) guidelines.
• Business Continuity: Oversee the development and testing of Business Continuity Plans (BCPs) to ensure the resilience of the bank.
• Data Management: Provide strategic leadership for data governance across the bank, ensuring data integrity, quality, and accessibility while complying to internal policies and external regulations

Service Culture & Support:

• Internal Support: Champion a culture of service excellence by providing strategic guidance and timely support to internal stakeholders, resolving operational inquiries and enhancing inter-departmental workflows.
• Channel Enablement: Provide strategic and operational support for the utilization of alternative banking channels, such as agency banking and third-party partnerships, to enhance customer convenience.

Leadership & Stakeholder Management:

• Strategic Direction: Provide strategic direction for the Shared Services department, aligning its goals with the bank's long-term business strategy.
• Stakeholder Relations: Cultivate strong relationships with key internal and external stakeholders, including regulators, vendors, and business unit leaders.
• Talent Management: Lead talent development, performance management, and succession planning to build a high-performing team within the Shared Services Unit.
• Financial Stewardship: Oversee departmental budgeting and financial planning to ensure prudent cost management and resource allocation.
• Any other duty provided by line manager.

Key Measurable Goals

• Achieve an audit pass rate of over 80%.
• Maintain zero penalties from the Central Bank of Kenya (CBK).
• Minimize operational losses and fraud incidents.
• Ensure all processes are cost-efficient & manual processes are automated on time and on budget delivery of projects
• Contribute to the growth of the bank's asset and liability books.
• Improve the overall cost-to-income ratio. Maintain a high level of integrity and ethical standards.
• Foster a professional work environment focused on superior individual & performance

Skills And Competencies

• Strong leadership and decision-making abilities.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• In-depth knowledge of banking regulations, risk management, and compliance.
• Ability to manage change and drive innovation in a dynamic environment.

Knowledge & Experience

• 10+ years of progressive leadership experience in banking or financial services.
• Proven track record in operations, strategy execution, and managing cross-functional teams.
• Experience with digital banking, fintech integration, or technology-driven transformation is a plus.

Qualifications

• Bachelor's degree in business administration, Finance, or a related field.
• An MBA or equivalent advanced degree is preferred.
• Lean Six Sigma Black Belt Certification
• Project Management Certification (PMP).

Ensures that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations. Manages the claims function with a team of claims assessors and negotiators. Develops the claims policy, procedures, and practices. Evaluates risks with claims, coverage complexity, and those in excess of field approval limits. Provides counsel regarding claims evaluation and coverage.

Responsibilities
Insurance Claims Evaluation

Investigate the circumstances of complex, high-value claims and the nature and extent of clients' losses. Review and evaluate information gathered using own expertise, and examine additional evidence provided by specialist investigators or subject-matter experts to determine the extent of liability. Negotiate settlement of insured losses in line with delegated authority.

Insurance Claims Administration

Review and analyze very complex, high-value insurance claims in line with the organization's claims policies, procedures, and customer service standards. Initiate specialist investigations and engage loss adjusters and/or subject-matter experts where appropriate. Authorize claims within delegated authority and refer complex or unresolved issues to line manager.

Fraud/Financial Crime Management

Develop and deliver specialized fraud prevention and monitoring activities for an area of operations, in line with the organization's fraud management policies and procedures, to enable the prevention of fraud and enable the initiation of loss mitigations and fraud investigations.

Fraud/Financial Crime Investigation

Investigate cases of suspected fraud or financial crime. Identify lines of inquiry, and gather and retain information and physical or electronic evidence to support criminal investigation and/or legal action, engaging specialist investigators or subject-matter experts where necessary. Review the evidence gathered and recommend appropriate action to the organization.

Fraud/Financial Crime-Management Systems Development

Research and identify fraud trends and emerging risks, contribute to the drafting of fraud prevention policies and procedures, and identify opportunities for new and/or improved anti-fraud systems functionalities to support the development of fraud/financial crime prevention strategies, policies, procedures, and monitoring systems.

Leadership and Direction

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Work Scheduling and Allocation

Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Financial Policies, Guidelines, and Protocols

Develop and deliver financial guidelines and protocols to ensure the company complies with regulations and good financial practice.

Performance Management

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Solutions Analysis

Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Regulatory and Compliance Management

Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Skills
Competencies
Business Insight

Collaborates

Communicates Effectively

Decision Quality

Directs Work

Ensures Accountability

Financial Acumen

Instills Trust

Education
Closing Date
29 September 2025 , 23:59

The Old Mutual Story