2,013 Client Relations Management jobs in Kenya

• Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
• Perform and guide clients through advanced skincare treatments and protocols remotely.
• Develop and maintain client records, ensuring privacy and accuracy.
• Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
• Manage client appointment scheduling, rescheduling, and follow-up communications.
• Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
• Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
• Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
• Collaborate with the marketing team on content creation and client engagement strategies.
• Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
• Achieve client retention and satisfaction targets in a virtual environment.
• Ensure compliance with all relevant health and safety regulations in remote service delivery.

• Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
• Strong knowledge of various skin types, conditions, and treatment modalities.
• Proven experience in client consultation and relationship management.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using virtual consultation tools and CRM software.
• Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
• Passion for beauty, wellness, and client success.
• Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
• A strong understanding of digital marketing and social media engagement is a plus.

• Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
• Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
• Developing and implementing personalized skincare plans for clients.
• Building and maintaining strong, long-term client relationships.
• Managing client bookings, inquiries, and feedback effectively.
• Educating clients on skincare products and home care regimens.
• Staying current with the latest advancements in aesthetic treatments and skincare technology.
• Mentoring and training junior aestheticians.
• Ensuring adherence to all health, safety, and sanitation protocols.
• Contributing to service menu development and operational improvements.

• Professional certification in Aesthetics from a recognized institution.
• Minimum of 5 years of experience as a practicing Aesthetician.
• Proven experience in client relationship management and sales.
• In-depth knowledge of dermatological principles and skincare products.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
• A genuine passion for the beauty and wellness industry.

• Conduct in-depth remote consultations with clients to understand their aesthetic goals, concerns, and preferences.
• Provide expert advice and personalized recommendations on a range of aesthetic treatments and products.
• Develop customized treatment plans tailored to individual client needs and expectations.
• Educate clients on pre- and post-treatment care, product usage, and overall wellness strategies.
• Build and nurture strong, long-term relationships with clients, ensuring their satisfaction and loyalty.
• Manage client appointments, follow-ups, and communications efficiently and professionally.
• Address client inquiries, feedback, and concerns with empathy and prompt resolution.
• Stay abreast of the latest trends, technologies, and advancements in the beauty and wellness industry.
• Collaborate with internal teams to ensure seamless client service delivery.
• Contribute to marketing initiatives by providing insights into client needs and preferences.

• Extensive experience in the beauty, aesthetics, or wellness industry, with a strong knowledge base of various treatments and products.
• Proven track record in client consultation, sales, or relationship management.
• Exceptional interpersonal, communication, and active listening skills, particularly in a remote setting.
• Aesthetic certification or relevant qualifications are highly desirable.
• Strong understanding of skincare, non-invasive treatments, and cosmetic procedures.
• Ability to build rapport and trust quickly with a diverse clientele.
• Excellent organizational skills and ability to manage a high volume of client interactions.
• Proficiency with CRM software and virtual communication tools.
• A passion for beauty, wellness, and helping clients achieve their aesthetic goals.
• Bachelor's degree in a related field or equivalent practical experience.

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Client Services Consultant is expected to:

• Provide an effective Query Resolution service.
• Interacting in a professional, friendly manner with internal as well as external clients.
• Understand the risks associated with handling client queries and dissemination of confidential information.
• Provide effective resolution of all compliance issues including regulatory requirements as they pertaining to account management

Qualifications:
First Degree

Field of Study
: Business Commerce, Finance or any other related field

Mandarin speaking is a Mandatory Requirement
.

Experience

Two years working experience with a bias in operations and/or call centre

• Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.
• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened

Technical Competencies

• Good analytical skills
• Communicates with impact
• Attention to detail
• Fluent in Mandarin Language

Behavioural Competencies

• Analytical, pays attention to detail.
• Sense of responsibility/Ownership
• Independent and energetic. Needs to be self motivated and shows initiative.
• Customer service oriented
• A team player.
• Maintains good working relations with stakeholders

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications
Type of Qualification:
First degree

Experience Required
Service Management
3-4 years

• Proficient general client services and / or support capability with some technical experience.
• Client relationship experience preferred .
• Basic knowledge and / or exposure to banking products and services

Additional Information

Behavioural Competencies

• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Diaspora Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To ensure excellent service standards and maintain high customer satisfaction in the Diaspora Banking segment, through quick resolution/escalation of customer queries in order to ensure customer retention and loyalty. To provide support to diaspora relationship managers and GM Diaspora.

Deadline:

Category: Diaspora Banking

Subsidiary: HFC

Principle Accountabilities

Customer Experience

• Manage all escalations related to diaspora support.
• Identify customer needs not met by existing products and the implementation of new products and services.
• Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
• Manage the diaspora customer email -
• Ensure customers are well supported on e-channels uptake to promote utilization.
• Ensure first contact resolution for all queries directed to you.
• Achieve departmental NPS score of 60.
• Collate customer feedback through interviews and online surveys to ensure that we meet customer expectations.
• Follow-up on diaspora SLAs and TAT
• Notify client about deposit renewals

Financial Performance

• Educate clients on the features and benefits of all products
• Cross sell products to clients based on the needs.
• Support the diaspora Relationship Managers with account opening, loan processing, customer transactions and handling customer queries

Operational Effectiveness and Support

• Assist in management of NPL for diaspora segment in collaboration with RMS.
• Assist plan for diaspora engagements including webinars, activations, trips and events.
• Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms within the agreed time frame.
• Prepare and submit reports to the relevant stakeholders within agreed format and timelines
• 100% adherence to policies, procedures and statutory guidelines. Minimize exposure to bank wide risks; enforce zero tolerance to non-compliance with KYC and AML regulations
• Achieving a 'Good' audit rating for the Diaspora Banking Proposition ensuring prompt thorough closure of all audit exceptions sited.

People, Learning and Growth

• Proactively manage own learning and development.
• Deliver performance objectives set. Institute immediate corrective action where performance is below par.
• Championing team training on matters related to homeward proposition.

Key Competencies and Skills

Technical Competencies

• Knowledge of Banking and Business Operations:
• Compliance and Regulatory Framework:
• Conceptual and Analytical Skills:
• Product Knowledge
• Business Acumen
• Financial Acumen
• Customer Engagement (internal & external)
• Digital
• Leadership
• Commercial Banking
• Industry Knowledge
• Credit Analysis

Behavioural Competencies

• Communication and
• Interpersonal Skills:
• Emotional
• Intelligence
• Results and Achievement Oriented:
• Personal Ethics
• Negotiation Skills
• Networking Skills
• Sales Capability

Academic
Minimum Qualifications, Knowledge and Experience

• Bachelor's degree from a recognized accredited university.
• Certificate of Proficiency in Insurance (COP) will be an added advantage.
• Being a CISI fellow is an added advantage.

Professional

• 3-4 years' working experience in a Customer Management role.
• In-depth knowledge of the local and Diaspora Banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
• Appreciation of Diaspora Banking as a proposition.
• Interaction/Understanding of CRM tools.