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As a Manager/Senior Manager – Group Business Operations Analyst, you will support the GCOO/GCEO Offices in executing strategic and operational initiatives across the Group. This includes providing in-depth financial and business analysis, identifying opportunities for staff productivity and efficiency, and supporting high-level stakeholder engagement. You will be expected to work closely with operating units' MDs, senior staff and other Group functions, driving actionable insights and supporting the execution of group-wide strategies.

Job Responsibilities

• Strategic Business Analysis: Support the GCOO/GCEO Offices in conducting business analysis to identify opportunities for staff productivity, Business analysis and performance enhancement across Group operations. Staff Productivity tracking (Ensure all staff have numerical KPIs in the system)
• Alignment of KPIs of staff (Numerical outcome tracking), Monthly Productivity reporting and System data alignment (Working with HR team) to ensure Performance Management system data is sat right.
• Set checks for how staff performance is tracked when they move branches, move subsidiaries, etc, Work with Tech teams to embed AI on performance & Productivity
• Requirement Gathering & Business Needs Analysis - Collaborate with senior teams across all departments to gather, analyze, and document business requirements for new products, process improvements, and digital solutions that support business growth.
• Project Management - Support planning, execution, and reporting on Group Operations projects.
• Modelling & Valuation: Develop, evaluate, and maintain robust models, including valuation models, scenario analyses, and profitability assessments to support key business decisions.
• Performance Analysis: Monitor and analyze performance of subsidiaries and Group entities, highlighting trends and insights to inform strategic planning and reporting.
• Problem Solving: Lead structured problem-solving initiatives to diagnose root causes, develop solutions, and deliver actionable recommendations across business and operational challenges.
• Presentation & Visualization: Prepare clear, insightful reports, dashboards, and presentations to communicate analysis and recommendations to senior management and external parties.
• Cross-functional Collaboration: Work collaboratively across business units and workstreams to support implementation of strategic initiatives, tracking progress and ensuring alignment with Group priorities.
• Issue & Risk Management - Track and manage to closure of issues related to audit findings, operational risks, portfolio quality, and customer experience within the Group Operations functions.

Qualifications and Experience

• Bachelor's degree in Business, Science, Mathematics, Finance, Economics or related field; a professional qualification (e.g., CFA, CPA, ACCA) is an advantage.
• At least 7 years' experience in business analysis, Operations, Human Resources, or financial consulting.
• Proven strength in structured problem solving, critical thinking, and solution execution across complex business issues.
• Understanding of finance, valuation methodologies, and financial modelling.
• Experience in due diligence, strategic planning, and performance improvement initiatives.
• Exceptional proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
• Strong verbal and written communication skills; ability to influence senior stakeholders.
• Excellent project management capabilities and ability to manage multiple concurrent priorities.

• Conduct in-depth business analysis and diagnostics to identify key challenges and opportunities.
• Develop strategic recommendations and actionable roadmaps for clients.
• Lead client engagements, managing project teams and ensuring high-quality deliverables.
• Facilitate workshops and interviews with stakeholders at all levels.
• Design and implement process improvements to enhance operational efficiency and effectiveness.
• Support clients in change management initiatives to ensure successful adoption of new strategies.
• Contribute to business development efforts, including proposal writing and client relationship management.
• Stay abreast of industry trends and emerging best practices in strategy and operations.
• Mentor and develop junior consultants within the team.
• Present findings and recommendations to client executives.

• Master's degree in Business Administration (MBA) or a related field from a top-tier institution.
• Minimum of 8 years of progressive experience in management consulting, with a focus on strategy and operations.
• Proven experience in leading complex client engagements and managing project teams.
• Demonstrated expertise in strategic planning, operational improvement, change management, and business process re-engineering.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced, results-oriented, and remote work environment.
• Experience advising clients in sectors relevant to the Meru, Meru, KE business landscape is beneficial, though not a prerequisite.
• Proficiency in financial modeling and data analysis tools.

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain relationships with Top Glovo's Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

What You Will Bring To The Ride

• 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
• Knowledge of the Retail & Grocery industry is a significant plus
• Passion for technology, tools, and technical solutions to problems is highly appreciated
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with high analytical and commercial skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in English is a must

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

• Develop and implement strategic operational plans to align with overall business goals.
• Lead, mentor, and manage a team of operations professionals, ensuring high performance and engagement.
• Oversee daily operations, identifying and resolving inefficiencies.
• Implement and monitor key performance indicators (KPIs) to track operational success.
• Drive continuous improvement initiatives across all operational functions.
• Collaborate with cross-functional teams to ensure smooth workflow and communication.
• Manage budgets and resources effectively to optimize operational costs.
• Ensure compliance with all relevant regulations and company policies.
• Develop and maintain strong relationships with stakeholders, both internal and external.
• Prepare regular reports on operational performance for senior leadership.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 6 years of progressive experience in management roles, with a strong focus on operations.
• Proven experience in leading and developing teams.
• Demonstrated success in implementing operational improvements and efficiency gains.
• Excellent leadership, decision-making, and problem-solving abilities.
• Strong understanding of operational best practices and methodologies.
• Exceptional communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Proficiency in relevant management software and tools.
• Ability to thrive in a fully remote work environment.
• Strategic thinking and a results-oriented mindset.