441 Associate Collaboration Technical Services jobs in Nairobi

• Conduct market research to identify potential business opportunities and new markets.
• Assist in lead generation activities and prospect identification.
• Support the business development team in preparing proposals and presentations.
• Maintain and update customer relationship management (CRM) databases.
• Communicate with potential clients via email and phone to schedule introductory meetings.
• Assist in developing marketing materials and sales collateral.
• Track and report on business development activities and their outcomes.
• Learn and apply various business development methodologies and strategies.
• Collaborate with team members on special projects and initiatives.
• Gain exposure to diverse business functions and career paths.

• Recent graduate with a Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• Strong academic record and a passion for business development.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of market research principles and sales processes.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Enthusiastic, self-motivated, and eager to learn.
• Team player with good interpersonal skills.

• Conducting market research to identify potential new business opportunities and trends.
• Assisting in the generation and qualification of sales leads.
• Supporting the sales team with proposal development and presentation materials.
• Collaborating with marketing teams on campaign initiatives.
• Analyzing sales data and contributing to performance reports.
• Assisting in the planning and execution of business development strategies.
• Learning and applying CRM software for client management and tracking.
• Participating in team meetings and contributing ideas for growth.
• Shadowing senior business development professionals to gain insights.
• Completing assigned training modules and professional development activities.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Associate Collaboration Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

To thrive in this role, you need to have:
Technical Skills:

• Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.
• Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.
• Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.
• Ability to develop an understanding of fundamental project management and administration processes
• Fast learner and with a curious mindset. Display a strong learning orientation

Soft Skills:

• Communication Skills: Effective verbal and written communication to interact with colleagues, clients, and vendors.
• Teamwork: The ability to collaborate effectively with team members.
• Time Management: Strong time management skills to prioritize tasks and meet deadlines.
• Customer Focus: A commitment to providing excellent customer service.
• Positive Attitude: A positive and hands-on proactive approach to work.
• Problem-Solving: A logical and analytical approach to problem-solving.
• Adaptability: The ability to adapt to change and learn new skills quickly.

Academic qualifications and certifications:

• A Degree in computer science, information technology, or related fields. Specialized training/certifications in new technologies and legacy systems or equivalent is an added advantage

Required experience:

• This is an entry level role, however, some work experience in a technical implementation engineering or similar role in the IT industry is an added advantage.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

• Serve as the primary liaison between customers and the service department, managing all communications remotely.
• Accurately diagnose customer concerns and translate them into actionable service orders for technicians.
• Advise customers on recommended services and repairs, explaining the necessity and potential benefits.
• Provide clear and concise estimates for service costs and timelines.
• Schedule service appointments efficiently, optimizing technician availability.
• Maintain consistent communication with customers regarding the status of their vehicle service.
• Process service orders and manage customer billing inquiries.
• Address customer concerns and resolve any issues that arise during the service process with professionalism and empathy.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Stay updated on automotive technologies, service procedures, and product offerings.

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using service scheduling software and customer relationship management (CRM) systems.
• Ability to explain technical information clearly and effectively to non-technical customers.
• Demonstrated ability to manage multiple tasks and prioritize effectively in a remote work environment.
• A customer-centric approach with a passion for delivering exceptional service.
• High school diploma or equivalent; automotive technician certification is a plus.
• Comfortable and effective using digital communication tools and platforms.
• Resilience and a positive attitude when handling customer inquiries and concerns.

• High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or Business Administration preferred.
• Minimum of 5 years of experience in an automotive service management or supervisory role.
• Proven leadership and team management skills.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent customer service and conflict resolution abilities.
• Proficiency in dealership management software (e.g., Reynolds and Reynolds, CDK Global).
• Financial acumen, including budget management and P&L responsibility.
• Valid driver's license and a clean driving record.
• Certification from ASE (Automotive Service Excellence) is a plus.

• Greet customers and professionally listen to their vehicle concerns and service needs.
• Accurately diagnose and document reported issues, translating them into detailed repair orders for technicians.
• Provide customers with clear, concise explanations of recommended services, repairs, and associated costs.
• Manage the vehicle repair process, ensuring timely completion and quality workmanship.
• Maintain open and consistent communication with customers regarding the status of their vehicle's service.
• Upsell additional services and products that align with customer needs and vehicle maintenance schedules.
• Build and maintain strong, long-term relationships with a diverse client base.
• Handle customer complaints and concerns professionally, seeking resolutions that ensure satisfaction.
• Process service payments accurately and efficiently.
• Stay current with the latest automotive technologies, service procedures, and manufacturer updates.
• Collaborate with the service department team to ensure operational efficiency.

• High school diploma or equivalent; Technical certification in Automotive Technology is a strong asset.
• Minimum of 5 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
• Comprehensive knowledge of automotive systems, diagnostics, and repair procedures.
• Exceptional customer service, communication, and interpersonal skills.
• Proven ability to effectively manage client expectations and resolve issues.
• Proficiency in using automotive service management software and digital communication tools.
• Strong organizational skills and the ability to multitask in a remote environment.
• A passion for the automotive industry and a commitment to customer satisfaction.
• Ability to work independently and meet performance targets.
• Fluency in English is required.

• Perform remote diagnostic assessments of vehicle systems using advanced diagnostic software and telematics.
• Interpret diagnostic trouble codes (DTCs) and sensor data to identify root causes of malfunctions.
• Provide clear, concise, and actionable guidance to on-site service technicians or vehicle owners for repair procedures.
• Develop detailed repair recommendations based on diagnostic findings.
• Utilize manufacturer-specific diagnostic platforms and technical service bulletins (TSBs).
• Maintain accurate and detailed records of all diagnostic procedures and recommendations in the company's CRM system.
• Stay up-to-date with the latest automotive technologies, diagnostic techniques, and vehicle systems.
• Collaborate with a team of remote technicians and service advisors to resolve complex issues.
• Assist in the development and refinement of remote diagnostic protocols and tools.
• Provide feedback on common issues and potential product improvements.
• Troubleshoot electrical, mechanical, and software-related problems across various vehicle makes and models.
• Communicate effectively with customers regarding diagnostic findings and recommended solutions.