1,750 Repair Services jobs in Kenya

• Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
• Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
• Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
• Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
• Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
• Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
• Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
• Ensure all remote support activities are logged accurately and efficiently in the service management system.
• Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
• Escalate critical issues to appropriate internal stakeholders when necessary.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
• A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
• Proven ability to troubleshoot and resolve advanced technical problems remotely.
• In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
• Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
• Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
• Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
• Proficiency with CRM and remote support software.
• Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
• A proactive and customer-centric approach to problem-solving.
• Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.

• Provide expert technical support and troubleshooting for hardware and software issues.
• Perform installations, repairs, and preventative maintenance on complex equipment.
• Diagnose technical problems and implement effective solutions in a timely manner.
• Guide customers through step-by-step solutions to technical problems remotely and on-site.
• Maintain detailed records of service calls, including issues, resolutions, and parts used.
• Develop and deliver technical training to customers and junior technicians.
• Identify opportunities for product or service improvements based on customer feedback.
• Manage inventory of spare parts and tools required for service operations.
• Ensure compliance with all safety protocols and company policies.
• Collaborate with engineering and product teams to resolve complex technical challenges.

JOB OVERVIEW.

The job holder Will be expected to;

• carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes.
• Prepare and facilitate all solar installations, service contracts, call outs and trouble shooting.

DUTIES AND RESPONSIBILITIES.

• Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose.
• Receive and record items brought into the workshop for repair and have an up-to-date report on their status.
• Diagnose faulty items brought to the workshop to find the root cause of failure, write a report and share with the client and concerned persons.
• Ensure all items brought to the workshop are repaired/returns to clients as per the findings and agreement with the client.
• Process and arrange proper return/replacement of defective item on warranty as per the company policy.
• Monitors repair parts usage to determine if current stock levels are adequate for maintaining repairs schedule and submits monthly requirement to procurement for action.
• Manage and plan for all service contracts. Ensure clients are informed of the visit 3 days in advance. Ensure follow up of expired contracts
• Open jobs in CRM for every solar installation while ensuring jobs are closed as and when they are concluded
• Prepare for all installations, site surveys and call outs by properly coordinating and allocating resources such us technicians and vehicles. Ensure preparations are done a day or 2 before actual installation dates to allow for early departure of the team to site.
• Prepare and send site survey, hand over, service contract and troubleshooting reports to the clients digitally via email. Ensure there is constant commination with the clients in case of any changes in timings etc.
• Ensure installation materials are always available in our stores
• Prepare and request for technicians' payments via petty cash and via sending directly to payables in Nairobi. Ensure all invoices are sent and posted on the system on time and correctly
• Manage day to day interactions with clients either directly or indirectly through receiving both internal and external calls, mail and walk in clients in the technical department.
• Invoicing and requisition of items from stores.
• Monitor all service calls out and ensure clients are billed for all call outs as per laid down policy.
• Research, test and write report for all new items brought for testing.
• Enforce workshop kaizen and the 6s by ensuring that only the required items are in the work shop and all the rest are in their rightful place.
• Participate in weekly and monthly stock take of solar items
• Performs other duties as assigned.

REQUIREMENTS & QUALIFICATIONS
.

• Bachelor's Degree in Electrical/ Energy Engineering or related technical field.
• Basic Plumbing & Electrical Certificates will be an added advantage
• Hands-on Installation works in Solar Water Heating, PV & Power Back-up systems
• At least 3 years technical experience in the solar industry.
• Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
• Planning and organizational skills.
• Ability to project a positive image for him/ herself and the company.
• Analytical Skills
• Quick learner, capable of grasping the structure & intricacies of the energy business & markets.
• Self-motivated with persuasive, enthusiastic and client-centric focus.

What impact will you make?

At Chloride, we have a clear purpose, to make an impact that matters to our customers, our colleagues and our communities. From professional development to leadership opportunities and career advancement, you get an opportunity to work collaboratively while showing your confidence and conviction to challenge people, in pursuit of finding the best and most innovative solutions for Chloride. We "Power the GREAT in You" - because that is how you make an impact.

How you'll grow

Our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. You additionally get access to a vast network of experienced professionals and mentors for guidance through the mentorship program.

Our purpose

Chloride is led by a purpose of providing Energy Solutions for All. We pride ourselves on not only doing what is good for customers, but also what is good for our people and the communities in which we live and work. Chloride Exide stays at the forefront of innovation by continuously exploring emerging technologies making us a key player in shaping the future of the energy industry. We feel GREAT when we do it Right.

• Performing routine maintenance services, including oil changes, tire rotations, and filter replacements.
• Diagnosing and repairing complex mechanical and electrical issues in vehicles.
• Conducting thorough inspections and recommending necessary repairs or services.
• Utilizing diagnostic equipment and specialized tools to identify and resolve vehicle problems.
• Performing brake system repairs, suspension work, and exhaust system maintenance.
• Addressing engine performance issues and conducting necessary repairs.
• Performing air conditioning system checks and repairs.
• Ensuring all work is completed efficiently and to the highest standards of quality.
• Maintaining a clean and organized work environment.
• Communicating effectively with service advisors and customers regarding vehicle condition and repair recommendations.
• Keeping up-to-date with the latest automotive technologies and repair techniques.

• Performing installations, maintenance, and repairs on a variety of industrial machinery and systems according to established procedures and schedules.
• Diagnosing complex technical issues and implementing effective repair solutions.
• Responding to service calls and troubleshooting equipment malfunctions promptly.
• Conducting routine preventative maintenance to minimize downtime and ensure optimal equipment performance.
• Providing technical support and training to clients on equipment operation and maintenance.
• Maintaining accurate service records, including work performed, parts used, and time spent.
• Managing spare parts inventory for service vehicles and ensuring adequate stock levels.
• Adhering to all safety regulations and company policies while on client sites.
• Communicating effectively with the service department regarding job status, parts needed, and customer feedback.
• Identifying opportunities for upselling services or parts to clients.
• Preparing service reports and documentation for management review.
• Continuously updating technical knowledge through training and self-study.
• Building and maintaining strong relationships with clients.
• Troubleshooting electrical, mechanical, and hydraulic systems.
• Ensuring all tools and equipment are properly maintained and calibrated.

• Install, configure, and commission new equipment at customer sites according to specifications.
• Perform routine preventive maintenance on equipment to ensure optimal performance and longevity.
• Diagnose and repair mechanical, electrical, and software issues with equipment.
• Provide on-site technical support and guidance to customers.
• Respond promptly to service calls and resolve customer issues in a timely and efficient manner.
• Document all service activities, including installation, maintenance, and repair work.
• Maintain accurate inventory of spare parts and tools.
• Adhere to all safety protocols and procedures while on customer sites.
• Communicate effectively with customers, providing clear explanations of services performed and potential future needs.
• Collaborate with the internal technical support team to resolve complex issues.
• Manage travel arrangements and schedules to efficiently cover assigned service areas.
• Ensure customer satisfaction by delivering high-quality service and support.

• High school diploma or equivalent required; technical degree or certification in a related field is a strong asset.
• Minimum of 3 years of experience as a field service technician or in a similar technical support role.
• Proven ability to troubleshoot and repair complex mechanical and electrical systems.
• Proficiency in using diagnostic tools and testing equipment.
• Strong understanding of safety procedures and regulations.
• Excellent problem-solving and critical-thinking skills.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers.
• Ability to work independently and manage time effectively in a field-based role.
• Valid driver's license and a clean driving record.
• Willingness to travel extensively to customer locations.
• Ability to work flexible hours, including occasional evenings and weekends, as required by service needs.

• Diploma or Certificate in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
• Minimum of 3 years of experience in a field service or technical support role.
• Strong knowledge of mechanical, electrical, and electronic systems.
• Proficiency in diagnosing and troubleshooting complex equipment issues.
• Ability to read and interpret technical manuals and schematics.
• Excellent customer service and communication skills.
• Valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively.
• Willingness to travel extensively within the assigned territory.
• Basic computer skills for reporting and communication.