2 Senior Technical Support Engineer Cloud Services jobs in whatjobs
Senior Technical Support Engineer - Cloud Services
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer specializing in Cloud Services to join their fully remote, globally distributed team. This critical role will focus on providing advanced technical assistance, troubleshooting complex issues, and ensuring the optimal performance of our cloud infrastructure and client deployments. You will be responsible for diagnosing and resolving intricate technical challenges across various cloud platforms (e.g., AWS, Azure, GCP), including issues related to compute, storage, networking, and security. The ideal candidate will possess deep knowledge of cloud architecture, containerization technologies (Docker, Kubernetes), and infrastructure as code (IaC) tools. This remote position demands excellent problem-solving abilities, strong communication skills, and the capacity to work autonomously while collaborating effectively with engineering, operations, and customer success teams worldwide. You will be a key resource for high-priority customer escalations and will contribute to the development of proactive support strategies and knowledge base articles. Your expertise will be instrumental in maintaining customer satisfaction and ensuring the reliability of our cloud offerings. Key responsibilities include:
- Provide expert-level technical support for cloud services, addressing complex customer issues.
- Troubleshoot and resolve issues related to cloud infrastructure, including virtual machines, databases, networking, and security services.
- Diagnose and resolve problems with container orchestration platforms like Kubernetes and Docker.
- Analyze system performance metrics and identify potential bottlenecks or areas for optimization.
- Collaborate with development and operations teams to identify root causes of recurring issues and implement permanent solutions.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
- Escalate critical issues to appropriate teams and ensure timely resolution.
- Participate in on-call rotation to provide 24/7 support as needed.
- Mentor junior support engineers and share technical expertise.
- Contribute to the continuous improvement of support processes and tools.
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Senior Technical Support Engineer - Cloud Services
Posted 19 days ago
Job Viewed
Job Description
Our client, a fast-growing provider of innovative cloud solutions, is seeking a highly skilled Senior Technical Support Engineer to join their fully remote customer success team. This position offers the flexibility to work from any location while providing exceptional technical assistance to a global client base. The successful candidate will be responsible for diagnosing and resolving complex technical issues related to our cloud platform and services. You will act as a point of escalation for challenging customer inquiries, providing timely and effective solutions. Key responsibilities include troubleshooting software and hardware problems, guiding users through complex configurations, and documenting technical solutions for knowledge base articles. This role requires a deep understanding of cloud computing concepts (IaaS, PaaS, SaaS), networking principles, operating systems (Linux/Windows), and common scripting languages. Experience with virtualization technologies, containerization, and cloud security best practices is highly desirable. Excellent communication, problem-solving, and customer service skills are essential, as you will be interacting with clients from diverse technical backgrounds. Our client fosters a supportive and collaborative remote work environment, providing access to advanced diagnostic tools and ongoing training to ensure success. This is an outstanding opportunity for a dedicated technical professional to advance their career within a leading cloud technology company and make a tangible difference in customer satisfaction. While this role is fully remote, it is administratively associated with the Mombasa, Kenya region. The compensation package is competitive and commensurate with experience and expertise.
This advertiser has chosen not to accept applicants from your region.
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