3 Senior Retail Operations Manager E Commerce jobs in whatjobs
Senior Retail Operations Manager, E-commerce
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Retail Operations Manager to lead our expanding e-commerce operations. This fully remote role requires a strategic thinker with a proven track record in optimizing online retail performance and customer experience. You will be responsible for overseeing all aspects of our e-commerce platform, including website management, order fulfillment, inventory control, and customer service. Your duties will involve analyzing sales data, identifying trends, and developing strategies to increase conversion rates and drive revenue growth. You will manage the end-to-end customer journey, ensuring a seamless and positive shopping experience across all touchpoints. Experience with e-commerce platforms (e.g., Shopify, Magento), CRM systems, and digital marketing tools is essential. You will collaborate closely with marketing, merchandising, and logistics teams to align strategies and achieve business objectives. Developing and implementing efficient inventory management and order fulfillment processes to minimize delays and ensure customer satisfaction will be a key focus. The ideal candidate will possess strong analytical skills, exceptional problem-solving abilities, and a deep understanding of online retail best practices. This is an outstanding opportunity to shape the future of our e-commerce business, driving innovation and growth from your remote workspace. We are committed to building a world-class online retail presence and require a leader who can deliver exceptional results. Your ability to manage cross-functional teams and drive operational excellence in a dynamic online environment will be highly valued. We offer a supportive remote work setup, providing the necessary tools and resources for you to thrive.
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Senior Retail Operations Manager - E-commerce
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and results-oriented Senior Retail Operations Manager to oversee and optimize their e-commerce operations. This fully remote role requires a leader with a deep understanding of online retail, supply chain management, inventory control, and customer service excellence. You will be responsible for ensuring the smooth and efficient day-to-day running of the online store, from order fulfillment to customer satisfaction. The ideal candidate possesses strong analytical skills, is adept at leveraging technology to streamline processes, and has a proven ability to manage remote teams and drive sales growth. You will play a crucial role in enhancing the customer journey and maximizing profitability in a competitive digital marketplace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all aspects of e-commerce operations, including order processing, fulfillment, shipping, and returns management.
- Develop and implement strategies to optimize inventory levels, minimize stockouts, and reduce carrying costs.
- Manage relationships with third-party logistics providers (3PLs) and shipping carriers to ensure efficient and cost-effective delivery.
- Monitor website performance and customer experience, identifying and addressing any issues promptly.
- Implement and refine standard operating procedures (SOPs) for all e-commerce operational processes.
- Analyze sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Develop and manage operational budgets, ensuring cost efficiency and profitability.
- Lead, train, and mentor a remote team of operations specialists and customer service representatives.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
- Collaborate with marketing and sales teams to support promotional campaigns and product launches.
- Identify and implement new technologies and tools to improve operational efficiency and customer satisfaction.
- Manage customer service inquiries and escalations, ensuring timely and satisfactory resolutions.
- Conduct regular performance reviews and provide feedback to team members.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
- Minimum of 7 years of experience in retail operations, with at least 5 years focused on e-commerce operations management.
- Proven track record of success in managing online retail operations, including fulfillment and logistics.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems (OMS).
- Experience with inventory management software and forecasting techniques.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team management skills, with experience managing remote teams.
- Exceptional communication, negotiation, and interpersonal skills.
- Proficiency in data analysis tools and reporting.
- Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
- This role is based in **Mombasa, Mombasa, KE**, but is a fully remote position.
This advertiser has chosen not to accept applicants from your region.
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Senior Retail Operations Manager, E-commerce
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading international e-commerce retailer, is seeking an experienced Senior Retail Operations Manager to oversee and optimize their online sales channels. This is a fully remote position, offering the flexibility to manage operations from anywhere while driving significant business growth. The ideal candidate will possess a deep understanding of e-commerce platforms, supply chain management, customer service excellence, and data-driven decision-making. You will be responsible for developing and implementing strategies to enhance the customer shopping experience, streamline fulfillment processes, and maximize sales performance.
Key responsibilities include:
Qualifications:
This role offers an exciting opportunity to shape the future of online retail for a globally recognized brand. The geographical marker for this position is Malindi, Kilifi, KE , but the role is 100% remote, accessible to qualified professionals worldwide. Our client is dedicated to creating an inclusive and performance-driven culture.
Key responsibilities include:
- Developing and executing comprehensive e-commerce operational strategies to drive sales and profitability.
- Managing day-to-day online retail operations, including website management, product catalog, and order fulfillment.
- Overseeing inventory management and ensuring optimal stock levels to meet customer demand.
- Collaborating with marketing teams to execute promotional campaigns and optimize online conversion rates.
- Analyzing sales data, website traffic, and customer behavior to identify trends and opportunities for improvement.
- Implementing and refining customer service protocols to ensure a superior shopping experience.
- Managing relationships with third-party logistics providers and ensuring efficient delivery operations.
- Identifying and implementing process improvements to enhance operational efficiency and reduce costs.
- Staying abreast of industry best practices, emerging technologies, and competitive landscape in e-commerce retail.
- Leading and mentoring a remote team of operational staff.
- Ensuring compliance with all relevant regulations and company policies.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field. MBA is a plus.
- Minimum of 6-8 years of progressive experience in retail operations, with a strong focus on e-commerce.
- Proven track record of successfully managing and growing online sales channels.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of supply chain and logistics management in an e-commerce context.
- Proficiency in data analysis and reporting tools (e.g., Google Analytics, Tableau).
- Excellent leadership, communication, and problem-solving skills.
- Demonstrated ability to manage remote teams and foster a collaborative work environment.
- Experience with A/B testing and conversion rate optimization techniques.
- Familiarity with digital marketing strategies and their impact on retail operations.
- Adaptability and ability to thrive in a fast-paced, dynamic environment.
This role offers an exciting opportunity to shape the future of online retail for a globally recognized brand. The geographical marker for this position is Malindi, Kilifi, KE , but the role is 100% remote, accessible to qualified professionals worldwide. Our client is dedicated to creating an inclusive and performance-driven culture.
This advertiser has chosen not to accept applicants from your region.
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