2 Senior Field Service Technician Remote jobs in whatjobs
Senior Field Service Technician (Remote)
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic and growing team. This is a completely remote, client-facing role where you will be responsible for providing expert technical support and maintenance for complex industrial equipment. You will diagnose and resolve intricate technical issues, perform preventative maintenance, and ensure optimal performance of machinery from a remote location. Your expertise will be crucial in minimizing downtime and maximizing efficiency for our customers across various industries. This role requires a proactive approach to problem-solving and the ability to effectively communicate technical information to both technical and non-technical stakeholders via virtual channels. You will be expected to maintain detailed service reports, manage spare parts inventory for your assigned clients, and contribute to the continuous improvement of our service offerings. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems. They should be adept at utilizing remote diagnostic tools, video conferencing, and other digital platforms to deliver exceptional service. This position offers the flexibility of a remote work environment, allowing you to manage your schedule effectively while contributing significantly to our operational success. The ability to work independently, manage time efficiently, and maintain a high level of professionalism is paramount. You will also participate in remote training sessions to stay updated on new product lines and service protocols. This role is based in the vibrant coastal city of Mombasa, Mombasa, KE , though the work is performed remotely. We are looking for a self-starter with a proven track record in field service and a passion for technology. If you are a motivated individual looking for a challenging and rewarding remote opportunity in the Installation & Maintenance sector, we encourage you to apply. Join us and become an integral part of a forward-thinking organization that values innovation and customer satisfaction.
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Senior Field Service Technician - Remote
Posted 5 days ago
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Job Description
Our client, a leader in advanced industrial equipment, is seeking a highly skilled and motivated Senior Field Service Technician to join their expanding remote support team. This role is critical in ensuring the optimal performance and longevity of sophisticated machinery deployed across various client sites. As a remote technician, you will leverage cutting-edge diagnostic tools and communication platforms to provide expert troubleshooting, maintenance guidance, and repair recommendations. Your primary responsibility will be to assist on-site personnel, often remotely, in resolving complex technical issues, performing preventative maintenance, and executing intricate repair procedures. This will involve detailed analysis of performance data, interpreting technical manuals and schematics, and guiding field engineers through step-by-step solutions. You will also be responsible for documenting all service activities, generating comprehensive reports, and contributing to the knowledge base with your expertise. The ideal candidate will possess a strong understanding of mechanical, electrical, and hydraulic systems, coupled with exceptional problem-solving abilities and a knack for clear, concise communication. While this is a remote role, occasional virtual reality-assisted on-site interventions may be required, necessitating flexibility and adaptability. This is an exceptional opportunity to work with state-of-the-art technology from the comfort of your home office, contributing to critical infrastructure support without the need for daily physical presence at a specific location. We are looking for individuals who are proactive, detail-oriented, and committed to delivering world-class technical support. Your technical acumen will be essential in diagnosing issues, prescribing solutions, and ensuring customer satisfaction through timely and effective service. The ability to work independently and manage your time effectively is paramount in this position. Collaboration with internal engineering teams to provide feedback on product performance and potential improvements will also be a key aspect of your role.
Responsibilities:
Responsibilities:
- Provide remote expert technical support for industrial machinery.
- Troubleshoot and diagnose complex mechanical, electrical, and hydraulic issues.
- Guide on-site personnel through repair and maintenance procedures.
- Analyze equipment performance data and identify potential problems.
- Interpret technical documentation, schematics, and blueprints.
- Document all service activities and generate detailed reports.
- Contribute to the company's technical knowledge base.
- Collaborate with engineering teams on product improvement feedback.
- Ensure customer satisfaction through effective and timely support.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in field service, maintenance, or technical support of industrial equipment.
- Proficiency in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic software and remote support tools.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Self-motivated, organized, and able to work independently with minimal supervision.
- Willingness to adapt to evolving remote support technologies.
- Experience with VR-assisted troubleshooting is a plus.
This advertiser has chosen not to accept applicants from your region.
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