2 Senior Field Service Engineer Remote Technical Support jobs in whatjobs
Senior Field Service Engineer - Remote Technical Support
Posted 15 days ago
Job Viewed
Job Description
Our client, a global manufacturer of advanced industrial machinery, is seeking an experienced Senior Field Service Engineer to provide remote technical support and guidance to their international clientele. This position requires deep expertise in diagnosing and resolving complex equipment issues through virtual communication and remote diagnostics tools. You will act as a crucial point of escalation for intricate technical challenges, ensuring minimal downtime for our customers. The role is entirely remote, allowing you to leverage your skills and knowledge from any location, supporting our commitment to exceptional customer service.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial machinery and complex systems.
- Diagnose hardware and software issues using remote access tools, diagnostic software, and customer feedback.
- Develop and deliver clear, concise technical guidance and solutions to field technicians and end-users.
- Create and update technical documentation, including troubleshooting guides, service bulletins, and best practice manuals.
- Escalate unresolved issues to engineering or product development teams, providing detailed diagnostic information.
- Conduct remote training sessions for customers and internal technical teams.
- Analyze service data to identify trends, common issues, and areas for product improvement.
- Contribute to the development and implementation of remote support strategies and tools.
- Ensure high levels of customer satisfaction through prompt and effective technical assistance.
- Collaborate with sales and support teams to ensure seamless customer experience.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or a related engineering role, preferably supporting industrial equipment.
- Extensive knowledge of electromechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency in using remote diagnostic tools, network troubleshooting, and various operating systems.
- Strong analytical and problem-solving skills, with the ability to think critically under pressure.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Self-motivated and able to work independently with minimal supervision in a remote environment.
- Experience with PLCs and industrial automation is highly desirable.
- Flexibility to work varied hours to support global customers.
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Senior Field Service Engineer - Remote Technical Support
Posted 10 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled Senior Field Service Engineer to provide expert technical support and maintenance for complex industrial equipment. This is a fully remote role, allowing you to manage your service calls and client interactions from your home base. You will be responsible for diagnosing and resolving technical issues, performing preventative maintenance, and ensuring optimal performance of machinery at client sites. The ideal candidate possesses a strong mechanical and electrical aptitude, coupled with excellent problem-solving skills and a customer-centric approach. Responsibilities include conducting on-site inspections, troubleshooting equipment malfunctions, performing repairs and replacements of parts, and documenting all service activities. You will also be expected to provide training and guidance to clients on equipment operation and maintenance best practices. A thorough understanding of diagnostic tools, schematics, and technical manuals is essential. This remote position requires the ability to travel to client locations as needed, manage your schedule efficiently, and maintain high standards of service quality. Strong communication skills are vital for interacting with clients, understanding their needs, and explaining technical solutions clearly. We are looking for a self-motivated individual who can work independently, manage time effectively, and resolve complex technical challenges. Experience with specific types of industrial machinery relevant to our client's operations is a significant advantage. A commitment to safety protocols and adherence to company procedures is mandatory. This role offers the opportunity to work with advanced technology and provide critical support to our client's operations, all within a flexible remote framework.
Job Location: Mombasa, Mombasa, KE (Remote)
Job Location: Mombasa, Mombasa, KE (Remote)
This advertiser has chosen not to accept applicants from your region.
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