3 Senior Field Service Engineer Remote Support jobs in whatjobs
Senior Field Service Engineer - Remote Support
Posted 24 days ago
Job Viewed
Job Description
Our client, a global leader in industrial equipment manufacturing, is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert remote technical support. While field service is traditionally hands-on, this pivotal role focuses on guiding on-site technicians and customers through complex installation, maintenance, and troubleshooting procedures via remote channels. You will be the go-to expert for intricate technical issues, leveraging your deep knowledge of our product lines to ensure optimal performance and client satisfaction. This is a remote-first position, demanding strong communication and diagnostic abilities.
Responsibilities:
This is a challenging opportunity for a seasoned engineer who excels in problem-solving from a distance. You will need outstanding communication skills, the ability to explain technical concepts clearly to varying audiences, and a proactive approach to issue resolution. A strong understanding of mechanical, electrical, and hydraulic systems relevant to our equipment is crucial. You should be adept at using remote diagnostic tools and software. The ideal candidate is self-disciplined, organized, and capable of working autonomously. While the role is remote, understanding the practicalities of on-site work is beneficial. You will play a vital part in minimizing downtime for our clients and ensuring the longevity of their investments. The ability to adapt quickly to new technologies and product updates is paramount.
The role's operational base is conceptually linked to Mombasa, Mombasa, KE , however, this is a fully remote position.
Responsibilities:
- Provide advanced remote technical assistance for installation, commissioning, and repair of industrial machinery.
- Diagnose complex equipment malfunctions through detailed technical questioning and analysis of data logs.
- Develop and deliver clear, concise remote training sessions for customer technical staff and internal field teams.
- Create and update technical documentation, including remote troubleshooting guides and best practice manuals.
- Analyze performance data to predict potential issues and proactively recommend preventative maintenance strategies.
- Liaise with the engineering and product development teams to provide feedback on equipment reliability and design improvements.
- Manage communication between field technicians, clients, and internal support departments to ensure swift resolution of issues.
- Maintain accurate records of all remote support interactions and resolutions within the CRM system.
- Stay current with technological advancements in the industry and our product portfolio.
- Be available for escalated support during critical operational periods, potentially requiring flexible working hours.
- Contribute to the knowledge base by documenting solutions and common problems.
- Assist in the development and refinement of remote diagnostic tools and methodologies.
This is a challenging opportunity for a seasoned engineer who excels in problem-solving from a distance. You will need outstanding communication skills, the ability to explain technical concepts clearly to varying audiences, and a proactive approach to issue resolution. A strong understanding of mechanical, electrical, and hydraulic systems relevant to our equipment is crucial. You should be adept at using remote diagnostic tools and software. The ideal candidate is self-disciplined, organized, and capable of working autonomously. While the role is remote, understanding the practicalities of on-site work is beneficial. You will play a vital part in minimizing downtime for our clients and ensuring the longevity of their investments. The ability to adapt quickly to new technologies and product updates is paramount.
The role's operational base is conceptually linked to Mombasa, Mombasa, KE , however, this is a fully remote position.
This advertiser has chosen not to accept applicants from your region.
0
Senior Field Service Engineer (Remote Support)
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Field Service Engineer to provide remote technical support for complex industrial machinery and systems. This is a fully remote position, allowing you to leverage your expertise from anywhere while ensuring our clients' operations run smoothly. You will be responsible for diagnosing and resolving technical issues through remote diagnostics, video conferencing, and detailed troubleshooting guides. Your duties will include providing advanced technical support to on-site technicians, interpreting schematics and technical documentation, and developing comprehensive repair strategies. You will also be involved in creating and updating knowledge base articles, training materials, and best practice guides for remote support operations. Collaboration with engineering and product development teams to identify recurring issues and suggest product improvements will be a significant part of your role. The ideal candidate will possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, with a minimum of 7 years of experience in field service, technical support, or a similar role within the industrial sector. A proven track record in diagnosing and resolving complex mechanical, electrical, and software issues remotely is essential. Excellent problem-solving skills, strong communication and interpersonal abilities, and the capacity to effectively guide less experienced technicians are critical. Familiarity with remote diagnostic tools, IoT platforms, and advanced troubleshooting methodologies is highly desirable. This role demands a proactive, detail-oriented individual who can work independently and deliver exceptional support in a remote-first environment. You will be a critical link in our client's support network, ensuring client satisfaction and minimizing downtime through expert remote intervention. The ability to adapt to new technologies and evolving client needs will be key to success in this role, contributing to efficient and effective service delivery without the need for on-site travel.
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Service Engineer (Remote Support)
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert remote technical support and guidance for complex installation and maintenance operations. This role is crucial for ensuring the optimal performance and longevity of specialized industrial equipment. The ideal candidate will have a deep understanding of electromechanical systems, hydraulic and pneumatic components, control systems, and troubleshooting methodologies. You will be responsible for diagnosing issues, guiding on-site technicians through repair procedures, and ensuring rapid resolution of critical operational problems, all via remote communication and advanced diagnostic tools. This position operates on a fully remote basis.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex machinery and equipment issues.
- Diagnose mechanical, electrical, and control system problems using diagnostic tools and client-provided data.
- Guide on-site field technicians through detailed repair, maintenance, and installation procedures via phone, video conferencing, and remote access software.
- Develop clear, concise, and accurate technical documentation, including service bulletins, repair manuals, and troubleshooting guides.
- Analyze equipment performance data to identify trends, potential failures, and areas for improvement.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Train and mentor junior field service engineers and client personnel on equipment operation and maintenance.
- Ensure timely resolution of escalated technical issues to minimize client downtime.
- Maintain detailed records of all service interventions, including diagnosis, actions taken, and parts used.
- Stay current with the latest advancements in equipment technology, diagnostic tools, and maintenance best practices.
- Contribute to the continuous improvement of remote support processes and tools.
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 6 years of experience in field service engineering, with a strong emphasis on industrial machinery, complex systems, or specialized equipment.
- Proven expertise in diagnosing and repairing issues related to electrical systems, PLCs, hydraulics, pneumatics, and mechanical components.
- Proficiency with diagnostic software, multimeters, oscilloscopes, and other relevant test equipment.
- Experience with remote diagnostic tools and remote assistance technologies.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
- Strong communication and interpersonal skills, with the ability to provide clear instructions and build rapport with on-site personnel.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience with specific industrial sectors (e.g., manufacturing, energy, automation) relevant to the client's equipment is highly desirable.
- Willingness to occasionally travel for complex on-site interventions if required (though the role is primarily remote).
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior field service engineer remote support Jobs in Nairobi !
2