20 Senior E Commerce Operations Manager jobs in whatjobs
Senior E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a prominent player in the retail sector, is actively seeking a seasoned Senior E-commerce Operations Manager to oversee their online retail operations. This is a fully remote opportunity, allowing you to leverage your expertise to enhance our digital sales channels from any location. The Senior E-commerce Operations Manager will be responsible for managing all aspects of the e-commerce platform, including website performance, order fulfillment, inventory management, customer service integration, and the overall online customer experience. You will develop and implement strategies to drive online sales growth, optimize conversion rates, and ensure efficient operational workflows. The ideal candidate will have a strong background in e-commerce management, with proven experience in digital marketing, SEO/SEM, CRM systems, and inventory planning. Proficiency with e-commerce platforms such as Shopify, Magento, or WooCommerce is essential. You should possess exceptional analytical skills to monitor key performance indicators (KPIs), identify trends, and implement data-driven improvements. Strong leadership and project management abilities are required to coordinate with internal teams and external vendors. Excellent communication and interpersonal skills are vital for effective collaboration in a remote setting. This role is critical to supporting our retail presence and driving online engagement for customers throughout **Mombasa, Mombasa, KE**. If you are a results-oriented leader with a passion for e-commerce and a track record of success in online retail operations, we encourage you to apply.
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Senior E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading online retailer, is seeking a highly motivated and experienced Senior E-commerce Operations Manager to join their dynamic remote team. This pivotal role is responsible for overseeing all aspects of our client's e-commerce operations, ensuring seamless functionality, optimal customer experience, and driving revenue growth. You will be instrumental in developing and executing strategies that enhance the online shopping journey from product listing to final delivery. Key responsibilities include managing inventory levels across multiple platforms, optimizing website performance for speed and user experience, and implementing effective order fulfillment processes. You will also lead a team of remote professionals, fostering a collaborative and high-performing work environment. This includes mentoring junior staff, setting performance goals, and conducting regular performance reviews. Furthermore, you will be responsible for analyzing sales data, customer feedback, and market trends to identify opportunities for improvement and innovation. This involves preparing detailed reports for senior management and presenting strategic recommendations. The ideal candidate will possess a deep understanding of e-commerce best practices, including SEO, SEM, social media marketing, and email marketing, to drive traffic and conversions. Experience with various e-commerce platforms and order management systems is essential. You will work closely with marketing, IT, and customer service departments to ensure a cohesive customer experience. This role requires exceptional leadership, strategic thinking, and problem-solving skills. A strong analytical mindset and the ability to interpret complex data are crucial for success. You must be adept at managing multiple projects simultaneously and thriving in a fast-paced, deadline-driven environment. The ability to communicate effectively with stakeholders at all levels, both verbally and in writing, is paramount. This is an exciting opportunity to make a significant impact on a growing e-commerce business, working from anywhere in the world. The role is based in the virtual operations of Mombasa, Mombasa, KE .
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Operations Manager to join their dynamic team. This is a fully remote, strategic role focused on optimizing all facets of online retail operations. You will be responsible for overseeing the end-to-end e-commerce customer journey, from website management and order fulfillment to customer service and post-purchase engagement. Key responsibilities include developing and implementing effective strategies to improve website performance, conversion rates, and customer retention. You will also manage inventory levels, liaise with logistics partners to ensure timely and cost-effective delivery, and analyze sales data to identify trends and opportunities for growth. A deep understanding of e-commerce platforms, digital marketing principles, and supply chain management is crucial. You will lead a distributed team, fostering a collaborative and high-performing work environment. This role requires exceptional analytical, problem-solving, and communication skills, with the ability to thrive in a fast-paced, results-oriented setting. The ideal candidate will have a proven track record of success in managing complex e-commerce operations and driving significant revenue growth. Experience with A/B testing, SEO/SEM best practices, and various CRM systems is highly desirable. You will also be instrumental in developing and refining operational policies and procedures to ensure efficiency and scalability. The ability to adapt to evolving market trends and technological advancements in the e-commerce landscape is paramount. This position offers the flexibility of a remote work arrangement, allowing you to contribute from anywhere. Our client is committed to providing a supportive and challenging work environment where your contributions are valued and recognized. We are looking for a proactive leader who can anticipate challenges and implement innovative solutions to maintain a competitive edge in the online retail market. The focus will be on leveraging data-driven insights to enhance customer experience and operational excellence. The role involves continuous improvement initiatives, team development, and strategic planning for long-term business success. Successful candidates will possess strong leadership qualities and a passion for all things e-commerce. The goal is to drive best-in-class online retail operations and deliver exceptional value to our customers.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Operations Manager
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly strategic and experienced Senior E-commerce Operations Manager to lead their online retail operations. This role offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. You will be responsible for overseeing all aspects of the e-commerce value chain, from website management and order fulfillment to customer service and logistics. Your key responsibilities will include optimizing the online customer journey, ensuring seamless website performance, and driving conversion rates. You will manage inventory levels, collaborate with warehousing and fulfillment partners to ensure timely and accurate order processing, and develop strategies to minimize shipping costs and delivery times. A critical part of this role is managing the e-commerce platform, including product catalog updates, pricing strategies, and promotional campaigns. You will work closely with marketing teams to align online campaigns with overall business objectives and analyze sales data to identify trends, opportunities, and areas for improvement. Customer satisfaction is paramount; therefore, you will develop and implement strategies to enhance customer service, manage returns effectively, and build customer loyalty. You will also monitor key performance indicators (KPIs) across all e-commerce operations, providing regular reports to senior management. The ideal candidate will have a proven track record in e-commerce management, with extensive experience in online retail operations, digital marketing, and supply chain management. Strong analytical skills, a data-driven approach to decision-making, and proficiency in e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics) are essential. Excellent leadership, communication, and interpersonal skills are required to manage cross-functional teams and external partners. Experience in managing a hybrid work model and fostering team cohesion across remote and in-office environments is a plus. If you are a results-oriented leader with a passion for online retail and a commitment to operational excellence, we encourage you to apply. This is an exciting opportunity to shape the future of our e-commerce presence and drive significant growth.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Operations Manager
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retail enterprise, is seeking a highly motivated and results-oriented Senior E-commerce Operations Manager to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. You will play a pivotal role in overseeing and optimizing all aspects of our online sales channels, ensuring seamless customer experiences and driving revenue growth. Your responsibilities will include developing and implementing comprehensive e-commerce strategies, managing website performance, coordinating with fulfillment partners for efficient order processing and delivery, and analyzing sales data to identify trends and opportunities. You will also be responsible for managing inventory levels, customer service operations, and implementing effective marketing campaigns to increase traffic and conversions. A deep understanding of e-commerce platforms, CRM systems, and digital marketing best practices is essential. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a proven track record of success in managing complex online retail operations. This role requires a proactive approach to identifying and resolving operational challenges, as well as a commitment to staying abreast of the latest industry trends and technologies. You will collaborate closely with cross-functional teams, including marketing, sales, and logistics, to ensure alignment and achieve business objectives. The ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, remote environment is crucial. Join us in shaping the future of online retail and delivering unparalleled value to our customers. This is an exciting opportunity to make a significant impact in a growing industry, working from the comfort of your home office. We are looking for an individual who is passionate about e-commerce and committed to driving operational excellence. The successful candidate will have a strong analytical mindset, with the ability to translate data into actionable insights and strategies. They will also be adept at managing vendor relationships and negotiating favorable terms. Experience with A/B testing, conversion rate optimization, and SEO is highly desirable. The role is based out of our virtual headquarters, with a focus on the Kenyan market, offering comprehensive support and resources for remote employees. Our client values innovation, customer centricity, and a collaborative work culture. You will be empowered to take ownership of your work and contribute to the company's overarching success. The primary focus will be on enhancing the customer journey and ensuring maximum customer satisfaction across all touchpoints. Responsibilities include, but are not limited to: Developing and executing a strategic roadmap for e-commerce growth. Overseeing day-to-day online operations, including website management, order fulfillment, and customer service. Analyzing key performance indicators (KPIs) and generating reports to track progress. Identifying and implementing process improvements to enhance efficiency and reduce costs. Managing relationships with third-party vendors and service providers. Staying current with industry best practices and emerging technologies in e-commerce. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. 5+ years of progressive experience in e-commerce operations management. Proven ability to drive sales growth and improve operational efficiency. Strong understanding of e-commerce platforms, analytics tools, and digital marketing strategies. Excellent leadership, communication, and interpersonal skills. Ability to work effectively in a remote, team-oriented environment. Experience with cross-border e-commerce is a plus. We are looking for a candidate who can bring innovative ideas and a proactive attitude to our team. The ability to adapt to changing market conditions and customer needs is paramount. Join our client's expanding team and take your career to new heights from your home base. The role involves a high degree of autonomy and responsibility. Successful candidates will demonstrate a commitment to continuous learning and professional development.
This advertiser has chosen not to accept applicants from your region.
4
Senior E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing e-commerce company, is seeking a highly organized and experienced Senior E-commerce Operations Manager to lead their operational excellence in a fully remote capacity. This critical role will oversee all aspects of the e-commerce fulfillment process, ensuring efficiency, accuracy, and customer satisfaction. You will be responsible for managing inventory, optimizing warehouse operations (where applicable), streamlining shipping and logistics, and implementing best practices to enhance the overall customer experience. The ideal candidate will possess a strong background in supply chain management, logistics, and e-commerce operations, coupled with exceptional problem-solving skills and a data-driven approach. This is a remote-first position, empowering you to manage operations effectively from anywhere. Responsibilities include:
Qualifications:
This is a 100% remote position offering significant autonomy and flexibility. If you are a results-driven operations leader with a passion for e-commerce and a knack for streamlining complex processes, we invite you to apply. While this role is fully remote, we encourage candidates in or near Mombasa, Mombasa, KE to apply, as they will be contributing to a significant operational hub.
- Overseeing and optimizing all day-to-day e-commerce operational activities, including order processing, inventory management, and fulfillment.
- Developing and implementing efficient workflows and standard operating procedures (SOPs) to improve operational efficiency and reduce costs.
- Managing relationships with third-party logistics (3PL) providers, shipping carriers, and suppliers.
- Monitoring inventory levels and implementing strategies to prevent stockouts and minimize overstocking.
- Ensuring timely and accurate order fulfillment and delivery to customers.
- Analyzing operational data to identify areas for improvement and implement corrective actions.
- Developing and managing operational budgets, tracking key performance indicators (KPIs) such as order accuracy, on-time delivery, and fulfillment costs.
- Implementing and managing quality control measures to ensure product integrity and customer satisfaction.
- Staying abreast of industry best practices and emerging technologies in e-commerce logistics and operations.
- Collaborating with customer service and marketing teams to resolve operational issues and enhance the customer journey.
- Leading and mentoring a remote operations team.
Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in e-commerce operations, logistics, or supply chain management.
- Proven track record of successfully managing complex operational processes and teams in a remote environment.
- Strong understanding of inventory management systems, warehouse management systems (WMS), and order management systems (OMS).
- Experience with 3PL management and carrier negotiations.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Proficiency in relevant software and tools (e.g., ERP systems, Microsoft Excel, project management software).
- Exceptional communication and interpersonal skills, vital for leading a remote team and collaborating with external partners.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
- Knowledge of international shipping regulations and customs procedures is beneficial.
This is a 100% remote position offering significant autonomy and flexibility. If you are a results-driven operations leader with a passion for e-commerce and a knack for streamlining complex processes, we invite you to apply. While this role is fully remote, we encourage candidates in or near Mombasa, Mombasa, KE to apply, as they will be contributing to a significant operational hub.
This advertiser has chosen not to accept applicants from your region.
5
Senior E-commerce Operations Manager
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Operations Manager to join their fully remote team. This pivotal role will be responsible for overseeing and optimizing all aspects of their online retail operations, ensuring a seamless and efficient customer experience from order placement to delivery. You will leverage your extensive knowledge of e-commerce platforms, logistics, inventory management, and customer service to drive operational excellence and contribute to revenue growth. This position requires a strategic thinker with a strong analytical aptitude and a proven ability to manage complex operational challenges in a fast-paced digital environment. You will be instrumental in refining processes, implementing new technologies, and fostering a culture of continuous improvement.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned professional to shape the future of our client's online retail presence, working from anywhere. We are looking for a proactive and results-oriented leader who can drive efficiency and enhance customer satisfaction in a fully remote capacity. The ideal candidate will be instrumental in supporting retail operations relevant to Mombasa, Mombasa, KE .
Key Responsibilities:
- Manage the day-to-day operations of the e-commerce platform, including website maintenance, product listings, and promotional activities.
- Oversee order fulfillment, shipping, and returns processes, ensuring accuracy, efficiency, and customer satisfaction.
- Develop and implement inventory management strategies to optimize stock levels, minimize stockouts, and reduce carrying costs.
- Collaborate with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery of orders.
- Monitor website performance and customer analytics, identifying trends and areas for improvement.
- Develop and execute strategies to enhance the online customer experience, including website navigation, checkout process, and post-purchase support.
- Manage customer service operations, ensuring prompt and effective resolution of inquiries and issues.
- Implement and maintain quality control measures across all operational areas.
- Analyze operational data to identify bottlenecks, inefficiencies, and opportunities for cost savings and process improvements.
- Stay current with e-commerce trends, technologies, and best practices, recommending and implementing innovative solutions.
- Lead and mentor a remote team of operations specialists.
Qualifications:
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 7 years of progressive experience in e-commerce operations management.
- Demonstrated expertise in e-commerce platforms (e.g., Shopify, Magento, WooCommerce), order management systems (OMS), and warehouse management systems (WMS).
- Strong understanding of inventory management principles and supply chain logistics.
- Proven experience in managing third-party logistics providers and shipping operations.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional project management and organizational abilities.
- Strong leadership and team management skills, with experience managing remote teams.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proficiency in data analysis and reporting tools.
- Adaptability and resilience in a dynamic and evolving remote work environment.
This is an exciting opportunity for a seasoned professional to shape the future of our client's online retail presence, working from anywhere. We are looking for a proactive and results-oriented leader who can drive efficiency and enhance customer satisfaction in a fully remote capacity. The ideal candidate will be instrumental in supporting retail operations relevant to Mombasa, Mombasa, KE .
This advertiser has chosen not to accept applicants from your region.
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6
Senior E-commerce Operations Manager
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a seasoned Senior E-commerce Operations Manager to oversee and optimize their online retail operations. This is a fully remote position, allowing you to lead from the comfort of your home office. The ideal candidate will have a comprehensive understanding of e-commerce platforms, logistics, inventory management, and customer service strategies. You will be responsible for ensuring a seamless and efficient online shopping experience for customers, from order placement to final delivery. This role demands strong leadership abilities, exceptional organizational skills, and a data-driven approach to decision-making. You will work closely with marketing, sales, and IT departments to drive growth and enhance operational excellence.
Responsibilities:
Responsibilities:
- Manage day-to-day e-commerce operations, including website maintenance, order processing, and customer support.
- Oversee inventory management, ensuring optimal stock levels and minimizing stockouts.
- Develop and implement strategies to improve website usability and conversion rates.
- Coordinate with third-party logistics providers to ensure timely and cost-effective order fulfillment and delivery.
- Monitor and analyze key e-commerce metrics, such as conversion rates, average order value, and customer lifetime value.
- Develop and execute strategies to enhance customer satisfaction and loyalty.
- Manage the e-commerce budget and identify cost-saving opportunities.
- Stay abreast of emerging e-commerce trends, technologies, and best practices.
- Lead and mentor the e-commerce operations team.
- Ensure compliance with all relevant e-commerce regulations and data privacy policies.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 8 years of experience in e-commerce operations management, with a proven track record of success.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
- Strong understanding of inventory management systems, order fulfillment, and supply chain logistics.
- Excellent analytical and problem-solving skills, with a data-driven mindset.
- Proven leadership and team management experience.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Experience in a remote-first environment is essential.
- Familiarity with digital marketing strategies and SEO principles.
This advertiser has chosen not to accept applicants from your region.
7
Senior E-commerce Operations Manager
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and results-driven Senior E-commerce Operations Manager to lead and optimize their online retail operations from a fully remote setting. This pivotal role will oversee the entire e-commerce workflow, from website management and order fulfillment to customer service and inventory control, ensuring a seamless and positive customer experience. The successful candidate will be responsible for developing and implementing strategies to drive online sales, improve operational efficiency, and enhance customer satisfaction. You will work closely with marketing, IT, and logistics teams to achieve key performance indicators and uphold brand standards. This position requires a deep understanding of e-commerce platforms, digital marketing principles, and supply chain management. The ability to manage multiple projects simultaneously and adapt to a fast-paced, remote work environment is essential.
Responsibilities:
Responsibilities:
- Manage day-to-day e-commerce operations, including website content updates, product catalog management, and promotional campaigns.
- Oversee the order fulfillment process, ensuring timely and accurate processing, shipping, and delivery.
- Develop and implement strategies to improve website conversion rates and average order value.
- Monitor inventory levels and collaborate with the supply chain team to ensure adequate stock availability.
- Analyze website traffic, sales data, and customer feedback to identify areas for improvement.
- Manage customer service operations to ensure timely resolution of inquiries and issues.
- Optimize the user experience on the e-commerce platform for desktop and mobile devices.
- Collaborate with marketing teams on digital marketing initiatives and campaigns.
- Ensure compliance with all relevant e-commerce regulations and best practices.
- Stay current with e-commerce trends, technologies, and competitive landscape.
- Manage third-party e-commerce platforms and integrations.
- Develop and track key performance indicators (KPIs) for e-commerce operations.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- 5+ years of experience in e-commerce management and operations.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing, SEO, SEM, and social media strategies.
- Excellent analytical skills with proficiency in data analysis tools.
- Demonstrated ability to manage complex projects and cross-functional teams in a remote setting.
- Exceptional problem-solving and decision-making abilities.
- Strong leadership and communication skills.
- Experience with inventory management and supply chain logistics.
- Familiarity with A/B testing and conversion rate optimization techniques.
This advertiser has chosen not to accept applicants from your region.
8
Senior E-commerce Operations Manager
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and results-oriented Senior E-commerce Operations Manager to lead their online retail operations. This is a fully remote position where you will oversee the entire e-commerce lifecycle, ensuring a seamless and exceptional customer experience from browsing to delivery. Your responsibilities will include managing online store platforms, optimizing website performance, overseeing order fulfillment and logistics, and driving operational efficiency. The ideal candidate will have a proven track record in e-commerce management, a deep understanding of online sales channels, and strong analytical skills to interpret sales data and identify growth opportunities. As a remote role, excellent communication, problem-solving abilities, and the capacity to manage multiple priorities independently are essential. You will collaborate closely with marketing, customer service, and supply chain teams to achieve sales targets and enhance brand reputation. This role is crucial for maintaining operational excellence and driving customer satisfaction in the competitive online retail landscape.
Key Responsibilities:
This fully remote role supports our expansive retail network, with an operational hub in Mombasa, Mombasa, KE .
Key Responsibilities:
- Oversee day-to-day e-commerce operations, including website management and order processing.
- Optimize the online customer journey and user experience for maximum conversion.
- Manage inventory levels and coordinate with fulfillment centers to ensure timely order delivery.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Analyze sales data, website traffic, and customer behavior to identify trends and opportunities.
- Collaborate with marketing teams on promotional campaigns and product launches.
- Ensure compliance with e-commerce regulations and best practices.
- Manage relationships with third-party logistics providers and technology partners.
- Troubleshoot and resolve any operational issues that arise in the e-commerce platform.
- Continuously seek ways to enhance the online shopping experience for customers.
This fully remote role supports our expansive retail network, with an operational hub in Mombasa, Mombasa, KE .
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